--- title: Auris Payroll Reviews meta_title: 'Auris Payroll Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 217 reviews by the users' company size, role or industry to find out how Auris Payroll works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 217 scale: '5' date_modified: '2026-08-14' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Auris Payroll Reviews **Vendor:** Acrisure Cyber Services **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.4/5.0 **Total Reviews:** 217 ## About Auris Payroll Auris is a payroll, HR, and benefits platform built on a simple belief: when it comes to your people, "it ran" isn't enough — it has to be right. Where most payroll providers hand you tools and leave you to manage the risk, Auris takes ownership of the outcome. That means verifying payroll before it runs, catching issues before they reach employees, and standing behind resolution when things get complicated. What makes Auris different isn't just the software — it's the combination of automation and dedicated human expertise. Every client works with a dedicated expert who knows their business, understands their setup, and is personally accountable when something needs to be fixed. No phone trees, no starting over from scratch, no weekend catch-up work. The platform brings payroll, time and attendance, HR, benefits administration, and compliance together in one connected system, so changes flow through correctly and nothing falls through the cracks. Customers describe the experience as finally feeling like someone actually owns their payroll — not just processes it. Auris exists for business owners who are done second-guessing their payroll and want the confidence that comes from knowing it's handled, verified, and backed by people who stand behind the result. ## Auris Payroll Pros & Cons **What users like:** - Users find Auris Payroll to have an **easy-to-use interface** , making scheduling and payroll management straightforward and efficient. (2 reviews) - Users appreciate the **automation** of Auris Payroll, making scheduling and payroll management simple and efficient. (1 reviews) - Users value the **easy integrations** of Auris Payroll, streamlining scheduling and communication for better management. (1 reviews) - Users find the **easy setup** of Auris Payroll beneficial for onboarding new staff efficiently. (1 reviews) - Users find Auris Payroll's **helpful support team** and seamless scheduling integration very beneficial for their payroll management. (1 reviews) - Users find the **implementation ease** of Auris Payroll exceptional, with supportive representatives guiding them through features seamlessly. (1 reviews) - Onboarding (1 reviews) - Users appreciate the **easy scheduling and payroll forecasting** features of Auris Payroll, enhancing overall efficiency. (1 reviews) - Users find **payroll scheduling effortless** with Auris Payroll, enhancing efficiency and clarity in managing employee availability. (1 reviews) - Reliability (1 reviews) **What users dislike:** - Users express frustration over **high fees** imposed even for errors made by Auris Payroll, complicating their experience. (3 reviews) - Users highlight a significant **lack of knowledge** from support, leading to frustrating unresolved payroll issues. (3 reviews) - Users often face **poor customer support** , with slow responses and reliance on off-shore centers for assistance. (2 reviews) - Users face **account management issues** , with inconsistent service leading to ongoing complications even after ending the service. (1 reviews) - Users face **complex reporting** issues with Auris Payroll, resulting in frustration and delays in accessing necessary data. (1 reviews) - Download Issues (1 reviews) - Users report **inadequate verification** , leading to account issues and frustrating delays in communication and support. (1 reviews) - Integration Issues (1 reviews) - Invoicing Issues (1 reviews) - Misleading Sales Practices (1 reviews) ## Auris Payroll Reviews ### 1. I Cry Every Time I Do Payroll **Rating:** 0.0/5.0 stars **Reviewed by:** Udoka O. | COO, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Auris Payroll?** The interface looks like it will be easy to use and feels non-intimidating. **What do you dislike about Auris Payroll?** There is no ability to customize at all. Something as simple as changing the names of pay categories requires calling into customer support during business hours. You have no ability to change employee access levels (a paper form must be filled out for Heartland to adjust that for you, including changing their email addresses if needed). The clock in/clock out feature frequently mixes up "clock out" and "meal break" so this is often wrong on employee timesheets and needs correction. Technical support is hit or miss - you might get a rep who understands the system and you might not. You get a "dedicated" customer rep who is usually not available and the one we had lied about certain features that required 2 months worth of back and forth to discover the truth about from a higher up. Reports are not intuitive and you have to "hunt" them down because they are not where you would think a certain report would be. The on-boarding is not robust, for example, when new employees upload their ID, its often upside down or zoomed in -- meaning Heartland does not provide them a guide or check or fix what is being uploaded. I don't think I can sum up just how much of a pain payroll has been since switching to Heartland. **What problems is Auris Payroll solving and how is that benefiting you?** It's a payroll system. That's about it. It allows us to do payroll on a computer. There is no HR component other than a very basic onboarding. ### 2. Horrible, Expensive, Out of Date and Out of Touch **Rating:** 0.0/5.0 stars **Reviewed by:** Pasché S. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Auris Payroll?** Used it forever and can process a payroll if you have someone knowledgeable in-house. **What do you dislike about Auris Payroll?** Everything: Software is horrible, customer service is terrible, wait times on the phone are upwards of an hour, the payroll specialists are not payroll specialists - they know nothing about payroll and have no certifications. **What problems is Auris Payroll solving and how is that benefiting you?** They are creating more problems than they solve on the daily. ### 3. Could not properly advise and support on proper setup **Rating:** 1.0/5.0 stars **Reviewed by:** Bennett O. | Principal Consultant/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2023 **What do you like best about Auris Payroll?** Onboarding tool was helpful to bring on new staff and setup **What do you dislike about Auris Payroll?** They will hit you with fees even after it was there mistakes and not support their client. My assigned payroll person will not follow up on my calls. Then general team is to friendly or helpful to work with. Over all promised great things but every issue was a pain to work out and put back on me for not knowing something. Isnt that why I hire a payroll service to understand payroll rules? **What problems is Auris Payroll solving and how is that benefiting you?** Processed our payroll and only was good for onboarding new staff. ### 4. Just say no and save yourself the headache **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Auris Payroll?** That we are leaving Heartland Payroll, honestly it's been a horrible experience all around and I truly can't think of any positives. Support is responsive but they make a lot of mistakes that cost customers time and in some cases money, so I'm not sure that's really a positive. **What do you dislike about Auris Payroll?** Website is one of the worst, it goes down often and is very frustrating. Support is lackluster, make mistakes that result in fradulent charges, although they do refund every time you point them out. Really expensive compared to QB payroll considering they don't do everything for you. Problems, problems, and more problems every step of the way. They don't make it easy for a customer to add an extra payroll, you have to reach out to support every time an employee in a new location starts and every time you have to run a termination payroll that doesn't fall on normal payroll run. They bad mouth other payroll companies to try to make themselves "look better". I wouldn't reccomend Heartland to anyone and we've only used it for 2 quarters and we're switching because it's been awful. **What problems is Auris Payroll solving and how is that benefiting you?** It's a way to run payroll, but far from the best payroll solution. ### 5. poor communication and inconsistent practices that impacted my business marketing **Rating:** 0.0/5.0 stars **Reviewed by:** Nina J. | Real Estate Investor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Auris Payroll?** I gave them a try since it was affiliated to my bank but was not pleased at all. **What do you dislike about Auris Payroll?** I setup merchant services with this company since it's affiliated to Navy Fed but they are nothing like NFCU. After asking me for much more than required and taking weeks to approve me I was finally approved. I have a newer company formed with EIN and LLC so I thought they were being cautious. I used the links to attached to my business and began marketing and checked it 2 days later to find the link was not working. I called, no response. Emailed the rep, no resolution. After a week, I called directly again to be told it was de-activated and a ticket will be submitted to re-initiate. I eventually hear back from the rep telling me after they opened my account, they reconsidered and closed it with suspicion of fraud. There was no explanation or notice and I had already went live in my business to accept payments with the link. Very unprofessional. I submitted all the legal documents showing my business structure and formation, bank account info etc to be told yes and then no 2 days later. Not to mention, they were slow to respond in general. I do not recommend this company for merchant services. **What problems is Auris Payroll solving and how is that benefiting you?** created problems by not communicating and changing their minds after approving my business. I launched my new product with the link and noone informed me they cancelled without even informing me. Made me look unprofessional launching a product with a link that did not work. ### 6. Inconsistent reps and incomplete fillings with every State entity **Rating:** 0.0/5.0 stars **Reviewed by:** Tim M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Auris Payroll?** Heartland payroll was convenient because they were connected to our POS and credit card processing service. Beyond that small convenience there was nothing positive **What do you dislike about Auris Payroll?** Heartland payroll had continual turnover in staff which made consistency impossible and even months after ending service with them we still get letters from the state of Maine, Mass and New Hampshire stating that they filed either late, incorrectly,or not at all. **What problems is Auris Payroll solving and how is that benefiting you?** Integration with the POS system was the only problem they helped to solve but even with this, they still got our payroll incorrect most weeks ### 7. HORRIBLE Company **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2023 **What do you like best about Auris Payroll?** Our Payroll Specialist responds timely. Clean look. **What do you dislike about Auris Payroll?** This system is horrendous. We have had nothing but issues since implementating it. It's very limited on it's reporting. The time system does not integrate seamlessly with payroll . If you have any issues with taxes, they give you a generic response that the tax team will get back to you with no indication of when. Every issue we have encountered has taken several MONTHS to resolve. Also, I constantly run into issues with the GL import to Quickbooks as something gets messed up with mapping. This system might be good for a very small company, but if you have any sort of complexity to your payroll RUN. **What problems is Auris Payroll solving and how is that benefiting you?** It is creating more problems than solving. ### 8. 6 weeks later and their error is still not fixed **Rating:** 0.0/5.0 stars **Reviewed by:** Kathleen L. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Auris Payroll?** Unfortunately I would not recommend anything. I lack confidence in their resolution to our problems. The information they provided was incorrect and they did not verify the information before sending it to me. In fact payroll was run without me approving it. **What do you dislike about Auris Payroll?** The Heartland payroll staff wiped out all staff PTO and it's been 18 days and they still have not resolved the issue with 8 members of their staff. The Heartland Time and Attendance are also unable to resolve an issue we are having adding new staff to our account. I as given a report that they "fixed" only to find multiple errors and the data used was the original data that was incorrect. Neither team responds to emails & voicemails. Their excuse is they were in meetings all day. After 18 days of pure frustration I have asked for the district manager's supervisor's contact infirmantion and was denied. **What problems is Auris Payroll solving and how is that benefiting you?** None and none ### 9. If we want biweekly problems, sign your company up with Heartland Payroll! Guaranteed mess. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2022 **What do you like best about Auris Payroll?** Honestly from the get-go it has been issue after issue. The sales rep's exact words "this will be a simple transaction, sign the forms and we handle the rest" Since signing, we have had so many problems I'd rather check time cards manually and hand writes checks to 100 staff members. The training was subpar- calls which said oh this dept. doesn't handle that but we will put you in contact with another dept. No one ever told us Heartland Payroll was two companies when signing up, the Payroll is separate from their timekeeping and no one knows anything about the other. We were told this would be turnkey and hands-off... I would pay 10x more just be be back on Quick books basic version or 20x more to be with ADP **What do you dislike about Auris Payroll?** Since we signed up a few months ago each pay period there have been anywhere from 5-12 people missing pay, people with incorrect wages, every pay period. We will submit changes and they go missed or not adjusted, not to mention we were told we would have 1 payroll specialist but I've spoken to no less than 5-8 different people. The icing on the cake is they have you fill out Authorization forms on who can access what but do not follow the forms they send all condiment payroll information to people who are not authorized to see others' wages. I'm not sure what else can get screwed up at this point. Please pay extra to use another service or get someone fresh out of high school to handle your payroll! **What problems is Auris Payroll solving and how is that benefiting you?** they have created many more problems for me! ### 10. Frustration!! After Frustration!! **Rating:** 0.0/5.0 stars **Reviewed by:** Michelle M. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2021 **What do you like best about Auris Payroll?** There is NOTHING I like best about HEARTLAND. It has been one of the worst experiences! **What do you dislike about Auris Payroll?** I was recommended to Heartland by a colleague, so I thought this had to be a good fit. I was so wrong. What the Sales Rep representative as to what the company was willing and able to do and have knowledge on is entirely inaccurate. First, the transition was a complete disaster. I expected that there would be a couple of bumps in the road, but not a total derailment. I spent several hours reviewing the payroll information to have an accurate payroll. I was told that I could provide our payroll hours however our timesheet tracking system would allow, and they would work with it. WRONG! They paid my State withholdings late the first month I was with the company and then tried to blame it on me and that it was somehow my fault when all the documentation provided stated the frequency of the withholding to the state that needed to be paid. This is just one of many issues/errors I have experienced with this company. I was told that I would have a dedicated specialist working on my account and available. WRONG! I have sent emails not to be replied back to. I had a payroll almost not posted; because my approval email was not received, and the specialist did not see fit to contact me on the status of approval. I am caught between a rock and a hard spot for transitioning to another company. If would not recommend this payroll company to any company!! **Recommendations to others considering Auris Payroll:** DON'T USE THIS COMPANY! **What problems is Auris Payroll solving and how is that benefiting you?** NO benefits realized. Several problems: We the dislike information for additional information. Although, it does not outline them all. It gives you an idea of what you would be facings. ### 11. Heartland payroll drops the ball for a local small business owner. **Rating:** 0.0/5.0 stars **Reviewed by:** Scott S. | Owner **Reviewed Date:** November 16, 2021 **What do you like best about Auris Payroll?** Responsive to emails, but unresponsive to payroll change requests from our employees **What do you dislike about Auris Payroll?** The owner of our company submitted a FIT withholding change request back in Spring 2021 - the form was received by Heartland (by their admission), but the payroll change was never made. This resulted in a substantial underpayment of FIT by the company owner (me). **What problems is Auris Payroll solving and how is that benefiting you?** Heartland payroll dropped the ball, and we will look for a new payroll company. ### 12. They can't keep payroll personnel so no one is properly trained or knowledgable **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2019 **What do you like best about Auris Payroll?** I used Heartland for a small business for a few years and had endless issues. There was a new person assigned to my payroll every couple of months and the new person was never adequately trained to function in that role. I finally left them and asked them to help me either close my business or tell me what I had to do. They did not know and when I asked to have the assistance of a "supervisor" she got snippy with me because I was terminating with them. **What do you dislike about Auris Payroll?** Lack of training. Errors, errors, and more errors, Rude supervisors. Now 9 months after I terminated with them, I am still getting notices of things they didn't close with the PA Dept of Revenue - and didn't tell me to do even though I asked. **What problems is Auris Payroll solving and how is that benefiting you?** No benefits, only grief. ### 13. Poor product **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about Auris Payroll?** Applicant Tracker was helpful at times. **What do you dislike about Auris Payroll?** The lack of ease, lack of ability to create reports, continuous errors, lack of accountability, mostly everything **Recommendations to others considering Auris Payroll:** Do not use this system. **What problems is Auris Payroll solving and how is that benefiting you?** None. It has created more problems. ## Auris Payroll Discussions - [Is there a way to add an Earning at the end of month payroll, every other payroll automatically?](https://www.g2.com/discussions/is-there-a-way-to-add-an-earning-at-the-end-of-month-payroll-every-other-payroll-automatically) - 1 comment, 1 upvote - [How can I get my employee set up to view her payroll details?](https://www.g2.com/discussions/how-can-i-get-my-employee-set-up-to-view-her-payroll-details) - 1 comment, 1 upvote - [View Auris Payroll pricing details and edition comparison](https://www.g2.com/products/auris-payroll/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+13%3A35%3A44+-0500&secure%5Bsession_id%5D=d2772b0c-84f6-4916-8fdb-9bd52a926481&secure%5Btoken%5D=682127849d492fffbef033cddbc3f06e043da5216f8291231cd24816419f2983&format=llm_user) ## Auris Payroll Integrations - [401GO](https://www.g2.com/products/401go/reviews) - [Employee Navigator](https://www.g2.com/products/employee-navigator/reviews) - [Human Interest](https://www.g2.com/products/human-interest/reviews) - [InfiniTime 7.0](https://www.g2.com/products/infinitime-7-0/reviews) - [InfiniTime Online](https://www.g2.com/products/infinitime-online/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## Auris Payroll Features **Employee Self Service** - Web Portal - Benefits Manager - Mobile - Self Service Portal **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery - Split Deposits **Taxes** - Tax Calculation - Tax Filing **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration - API - 401(k) Tracking - Expense Tracking - Vacation/Leave Tracking - Third-Party Integrations - Third-Party Integration **Platform** - Payroll Reporting - User, Role, and Access Management - Performance and Reliability - Scalability - Payroll Reporting - Activity Dashboard - Compensation Management - Timesheet Management - Performance Management - Benefits Management - Document Management - Payroll Management - Compliance Management - Cash Flow Management - Team Management - Policy Management - Calendar Management - Mobile Access - Attendance Management - Deduction Management - Employee Management - Reimbursement Management - Audit Management - Receipt Management - Time Off Management - Workflow Management - Expense Management **Additional Functionality** - Reminders - Employee Profiles - Generative AI - Alerts/Notifications - W-2 Preparation - Multi-Country - Employee Database - Reporting & Statistics - Employee Self Service - AI Copilot - Data Import/Export - Multi-State - Approval Process Control - Tax Compliance - Access Controls/Permissions - Time Tracking - Customizable Reports - Web-based Deployment - Payroll Outsourcing - Expense Claims - Multi-Currency - Corporate/Business - Chatbot - 1099 Preparation - Auto Update - Time & Attendance - AI/Machine Learning - Employee Onboarding - Batch Processing - Accounting - For Accountants - For CPA Firms - Multi-Location - Reporting/Analytics - For Small Businesses - Workflow Automation ## Top Auris Payroll Alternatives - [Gusto](https://www.g2.com/products/gusto/reviews) - 4.6/5.0 (12,306 reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.6/5.0 (4,747 reviews) - [RUN Powered by ADP](https://www.g2.com/products/run-powered-by-adp/reviews) - 4.7/5.0 (6,100 reviews)