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[
 ![AurionAI](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3e32233287ae95bd678b9bb300f3fdb4/aurionai.png "AurionAI")
](/products/aurionai/reviews)

# AurionAI Discussions

AurionAI is an AI helpdesk that answers IT and customer support requests across phone, chat, email and WhatsApp with one AI agent. The AI voice agent answers calls in 10 languages, identifies the caller, finds the answer in your knowledge base, and creates or updates the ticket in the tool you already use: HaloITSM, ServiceNow, Freshservice, Jira Service Management, Freshdesk or Zendesk. When a caller needs a person, a live agent takes over in the same conversation from a unified inbox. AurionAI also includes a branded help center, an AI copilot for agents, a visual no-code workflow builder, SLA management and analytics. Data is hosted in the EU (AWS Paris).

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