Campaign management and web analytics with tools to easily report on results Review collected by and hosted on G2.com.

The functionalities are somewhat limiting and it would be great to be able to store the history of what was worked on Review collected by and hosted on G2.com.

The products are easy to learn and Cleary Review collected by and hosted on G2.com.

Not applicable as I don't have anything negative to say. Review collected by and hosted on G2.com.

The ability to interface with our ticketing company. Review collected by and hosted on G2.com.

Cumbersome to visually edit email campaigns. Review collected by and hosted on G2.com.

They had a lot of great features and the staff was very helpful. I liked their interface as well. Review collected by and hosted on G2.com.

They changed their price and tried to offer a lot less for a lot more. Review collected by and hosted on G2.com.

I like how easy it is to set up emails, and the ability to update the lists quickly. Lyris has the ability to set up automated emails based on form submissions, drip campaigns, campaigns based on engagement with emails. There is also a lot of flexibility to set up custom variables on the fly. Review collected by and hosted on G2.com.

The tool lets the users have multiple lists for the campaigns. The only thing that makes this difficult is that an email address can be in multiple of these lists and be send many emails. It's hard to really merge or look at an email address globally to see what lists they are included on. The content management area where the images are set up is a little clunky. Review collected by and hosted on G2.com.

This very cool email marketing tool. I liked its highly personalized engagement feature . It builds better campaigns for email marketing. Review collected by and hosted on G2.com.

Some time user interface seems not good . Rest of the things are good. Mostly not much negative for me. Review collected by and hosted on G2.com.

It handles generating tons of emails very well, and it allows sending through external relays. Review collected by and hosted on G2.com.

Support is a little lacking - they are rather unhelpful when it comes to help with issues you experiencing (slow sends, crashing, etc). They tend to blame those things on parts of the product they don't directly support like SQL Server or your MTAs. Review collected by and hosted on G2.com.

I've used multiple incarnations of Lyris now for more than 8 years. I do appreciate Lyris HQ's more intuitive visual editor very much. Review collected by and hosted on G2.com.

I dislike the lack of attention of mobile browsers, and I wish the dashboard weren't flash. Review collected by and hosted on G2.com.

The email software is fast when it is working. Review collected by and hosted on G2.com.

Absolutely no support without a support contract. In the past they at least had a public knowledge base where you could search through issues. I've found a bug in version 10 that causes mail to completely stop. I even found published bug ticket descriptions, but have no way to find a solution. We paid around $30,000 a Lyris License for 1 million member list. They wanted another $20,000 to renew our support contract. They also don't have perpetual licenses anymore, if we wanted to upgrade the cost would be $62,000/year. I'm not sure who the target market is for this software but it seems like they are intent on pricing itself out of existence. Review collected by and hosted on G2.com.

I love the ability to record click throughs. It helps when reaching your audience. Review collected by and hosted on G2.com.

The limited design and or complexity of creating a more customized lay out was sometimes a bit difficult. Review collected by and hosted on G2.com.