1. [Home](https://www.g2.com/) 2. ... 3. [Microsoft 365 Management Tools](https://www.g2.com/categories/microsoft-365-management-tools) 4. [Augmentt Discussions](https://www.g2.com/products/augmentt/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fde38f70a425549587d8ba3c27316417/augmentt.png "Product Avatar Image") ![Reward for good Augmentt reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/37391/medal.svg "Reward for good Augmentt reviews") ](/products/augmentt/reviews) [ Augmentt ](/products/augmentt/reviews) (10)4.7/5 THE PROBLEM AUGMENTT SOLVES Managing Microsoft 365 security across 20, 50, or 100 client tenants is a different job than managing it for one. Most tools were not built for that reality. Your team ends up logging into 50 portals to do the same job. You build the same policy from scratch every time you onboard a client. A Microsoft update breaks something across your entire book of business and you find out when a client calls. Your L3 engineers are doing L1 work because nobody else has the context to do it safely. And at every QBR, when a client asks what you actually did for them this quarter, you have no clean answer. These are not process failures. They are the predictable outcome of running a multi-tenant operation with tools that were not designed for it. WHAT AUGMENTT DOES Augmentt is the Microsoft 365 security and compliance management platform built for MSPs managing multiple client tenants. Your team builds a security baseline once and pushes it to every client from one dashboard. No recreating policies by hand. No logging in and out of portals. A junior tech can run the deployment with guardrails already in place, and nothing gets missed. The platform audits every tenant continuously against your baseline. When something drifts, you get an alert with the details and the actions right there. Auto-remediation handles the things that should never have changed in the first place. You find out before your client does. For every QBR, Augmentt generates a client-facing report showing what was caught, what was fixed, and what the security posture looks like across their environment. That report is what makes the security service line defensible when a client pushes back on the bill. It is also what makes it possible to charge for security at all, because if you cannot show the work, clients assume you are not doing any. WHO IT IS FOR Augmentt works for MSPs who are past the early growth phase and running a real M365 practice. The typical customer manages 500 or more M365 seats across multiple client tenants and has reached the point where their process does not scale the way they need it to. Two people are usually involved in the decision: The technician or service director who evaluates the platform. They are the ones logging into 50 portals, getting pulled back into break-fix before finishing security projects, and worrying about a policy drift they missed. They care about multi-tenant efficiency, the ability to delegate safely to L1 and L2 staff, and fast remediation when something goes wrong. The MSP owner or operations manager who approves the purchase. They are fielding harder security questions from clients, watching margin compress as labor costs rise, and looking at competitors who are already offering managed security services. They care about revenue, client retention, and not carrying liability they cannot manage. When the tech is already sold by the time the owner is in the room, deals close fast. The average sales cycle is 26 to 28 days. THE ARCHITECTURE DIFFERENCE Most tools that claim multi-tenant support were not built that way from the start. They use a golden tenant workaround: a master account that pushes policies out to client environments. That creates problems. When Microsoft changes something, your golden tenant setup breaks. When a technician makes a mistake in the master account, it ripples everywhere. Augmentt was built as a multi-tenant platform from day one. No golden tenant. No workarounds. Every engineer on your team works in any client environment with consistent configuration. When Microsoft changes something, your practice does not need to be rebuilt around it. That architecture is also why the MSPs who build their practice on Augmentt tend to stay. The switching cost is not the subscription fee. It is rebuilding the operational standard they have set across every client from scratch. WHERE AUGMENTT SITS IN YOUR STACK Augmentt is the M365 security layer, not a replacement for everything else. Most customers run it alongside their PSA (ConnectWise, Autotask, Syncro), their endpoint protection (Huntress, SentinelOne), and their backup solution. Some run it alongside CIPP for user lifecycle management. These are complementary, not competing. If you are already using Microsoft Lighthouse, Augmentt covers the ground Lighthouse does not: drift detection, threat alerting, client reporting, and multi-tenant policy management that does not require a golden tenant setup. PROACTIVE AND REACTIVE IN ONE PLATFORM Most security tools in this space do one thing well. Alerting tools catch threats after the fact. Policy management tools enforce configurations but do not detect active threats. Augmentt covers both sides. Security posture management, baseline deployment, drift detection, and auto-remediation run alongside threat monitoring and alerting in the same platform. You get one dashboard instead of two vendors. You also get a complete picture instead of a gap between your proactive and reactive coverage. TURNING SECURITY INTO A SERVICE LINE The MSPs getting the most out of Augmentt are using it to sell security as a managed service, not just absorb it as overhead. The platform makes that possible without rebuilding your practice to support it. You set the baseline. You define what goes in the monthly report. You send the client a QBR packet that shows exactly what was caught and remediated. That packet is what justifies the security line on the invoice. Over time, clients stop asking if they are protected and start asking for more coverage. GETTING STARTED Onboarding is hands-on. Augmentt's team configures the platform to your workflows, gets your baseline live, and has your team ready before your first QBR. After that, you have access to M365 specialists by phone, email, or live office hours. Not a ticket queue. People who know the product and understand what you are dealing with. There are no multi-year contracts. No lock-in. You can start with a free trial and connect your environment without giving over global admin credentials. Augmentt uses a Magic Link approach for tenant connections, so the relationship is scoped, permissioned, and expires automatically if it is not activated. No security risk on your end or your client's. WHAT CUSTOMERS SAY Reviews on G2 tell the story better than we can. Read what MSPs say about the time they saved on onboarding, the clients they retained because of reporting, and the policy drift catches that happened before anyone's phone rang. If you are mid-evaluation and want to talk to a customer directly, our team can connect you. We do peer referrals because MSPs trust other MSPs more than they trust vendors. Augmentt is headquartered in Ottawa, Canada. Learn more at augmentt.com. Show More * * * ### 80.0 Nps Score Already have Augmentt? ### All Augmentt Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Augmentt used for? ](/discussions/what-is-augmentt-used-for) What is Augmentt used for? 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