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Auditor Service

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Auditor Service is a customer experience management platform combining mystery shopping evaluations with AI-powered analytics. It operates a network of shoppers across Latin America who conduct on-site evaluations, documenting experiences with photos, audio, and geolocation data. Expert reviewers verify evaluations before generating diagnostic reports with location-specific recommendations. The platform gathers customer feedback via email, SMS, WhatsApp, and QR code surveys. Gaby Assistant, an integrated AI tool, analyzes feedback to provide insights and automated responses. The ASYS digital hub offers customizable dashboards, real-time alerts, and tools for creating action plans with tasks and deadlines. By blending human evaluation with AI analysis, Auditor Service helps organizations identify service gaps and improve operations across locations.

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