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Auditor Service Digital VoC (Voice of Customer)

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Implement a system to monitor the experience at every key moment. Receive feedback from your customers through digital surveys and monitor key indicators: Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Values ​​(CES). Listen at the moments of truth in the customer journey. Understand and interpret the customer experience with Generative Artificial Intelligence (AI). Distribute areas of opportunity and recommendations to each branch. Take action in each branch and ensure continuous improvement.

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