Thank you Sergio for sharing your experience with Audiense. We are delighted with your comments and always happy to support you. 💜

Appreciate your feedback about integrations between our platforms, especially Insights and SOPRISM, Meta. Our product team are working on making improvements in the future, to make it easier to combine data points and definitions where possible, as different data sources and algorithms.

You can always keep up to date with our roadmap through our Audiense Product Portal, where we will be adding more about each tool soon. Here you can submit ideas, vote for features that are under consideration and important to you, and get updates for your comments. 🚀

Best wishes,

The Audience Team

Hi Peri,

Thank you for taking the time to review Audiense 💕.

We really appreciate this, and so happy that you are getting value out of our Insights platform/data for your audience research. We'd like you to get even more value, so I am sharing our product roadmap on the link below 🚗.

Feedback is so valuable to us, and we're always making improvements based on our customer suggestions, so your country feedback is welcomed!

In terms of geolocations for audience definitions and baseline audiences, we update this every 6 months (granular level where possible).

You can email productrequest@audiense.com or visit our product portal (link below) to submit an idea, and/or vote on an upcoming feature by clicking on the feature cards 🚀.

For any other type of support (incl. product knowledge), please contact us via help@audiense.com 🫶.

Best wishes,

The Audiense Team

Thank you for taking the time to share your feedback! We are delighted you like the dashboard and visualizations, and hopefully are using the 'Download audience' option to get the full or summary PDF as well.

We have a guide about demographic data which may help explain how it's calculated/where it comes from: https://help.audiense.com/knowledge/demographics-tab-of-insights-report

Our Excel downloads are meant to be used to input specific data into other tools such as author social listening uploads, targeting criteria to support, or BI tools, and this depends on the download being referred to. It is an additional resource, and why it is not part of the dashboard. Nonetheless, we really appreciate your feedback and I will inform our product team.

Please don't hesitate to share any additional feedback (as we always take into account suggestions) to productrequest@audiense.com.

In terms of customer support, we are sorry to hear about your experience, so please feel free to ask for a call with a product specialist, where we can run through any questions to give guidance, and facilitate more resources that could help. In the meantime, I am including our knowledge base in the attached link, which should be helpful to provide use case videos and specific product FAQs.

Hope this is helpful. Thank you again for sharing your thoughts and experience, and for choosing Audiense.

Best wishes,

The Audiense Team

Thank you for taking the time to review and share your experience of Audiense. We all appreciate your comments, especially 'dislike: metric not found'! 💜

It's a pleasure to support you. I have shared our new product update on the link below to keep you in the know of what is happening product-wise at Audiense. 🚀

Best wishes,

The Audiense Team

Thank you very much for your review 🫶

We understand that it is a quite powerful platform in terms of data and use cases. If you want to check details of your account or plan, you can contact our support team at help@audiense.com for someone from the team to advise you or if you have an account manager, it is better to consult with them.

To see our roadmap, vote, and share suggestions, you can access our Product Portal at the link added below.

Regards,

The Audiense team

Thank you for taking the time to share this positive feedback with us! 💜

We are truly delighted that you appreciate the ease of use of our tools, as well as the quality of the insights we offer. Ease in data interpretation is a key element in what we offer, and we are happy that you highlighted this point! It's great to read your opinion about our teams! Thank you 🎉

Regarding profiling analysis conditioned by platform policies, this is a point we are working on to maximize profiling freedom while conscientiously respecting imposed limits. We are committed to doing everything possible to make profiling analysis as broad and exploratory as possible. 🚀

We are super happy to see that audience understanding and persona definitions are points you highlight! These are two of our strengths for both Digital Intelligence and Social Intelligence. Whether for small, medium, or large companies, Audiense is designed to provide you with the necessary knowledge to understand your audiences and targets.

Once again, a big thank you for your trust and for choosing Audiense as your solution!

Best regards,

The Audiense Team

We really appreciate your review, thank you 💕

Happy to hear you enjoy our visualizations and the platform is easy to use. In terms of the content tab, this would depend on the use case, however isolating liked vs shared content and identifying original domains can be useful for media campaigns.

Please feel free to share your ideas on our product portal if this would help your work. Our product team are always considering improvements, making it easier to communicate updates directly (attached below).

Best wishes,

The Audiense Team

Thank you for sharing your thoughts and experiences as a Marketing Manager using Audiense. We're delighted to hear about the aspects you appreciate and your valuable feedback on areas for improvement. 💗

It's great to know that you find Audiense's quick report creation and the insights they provide valuable. The integration with IBM Watson is indeed a powerful feature for enhancing audience analysis. 🚀

Regarding your feedback on comparing reports more easily, we understand the importance of this capability for better data-driven decision-making. We are continuously working on improving our platform, especially expanding the benchmarking feature to add more than 1 report at a time, and make this analysis more insightful, so your suggestion for a more streamlined comparison feature is noted.

We aim to make it even more convenient for you to identify overlaps and outliers across reports, Whilst we improve this functionality in Audiense Insights, there is a feature in Audiense Connect called Audience Intersection Report, that allows comparison of follower overlaps and gaps for up to 20 audiences or accounts, if you are not aware that it exists.

Audiense is designed to empower businesses like yours with insights into consumer behaviour and effective audience targeting. We're thrilled to hear that it's helping you gain a deeper understanding of your consumers and optimize your marketing efforts. As we continue to enhance our platform, we look forward to providing even more valuable insights to benefit your marketing strategies.

If you have any further suggestions or questions, please feel free to reach out to help@audiense.com, or you can click on the link below to access our product portal where you can explore our product roadmap, including planned, under consideration, beta, and launched features. This allows you to vote for upcoming features and have a voice in shaping what truly matters for your projects and campaigns.

We appreciate your feedback and are committed to ensuring Audiense meets your needs effectively.

Best,

The Audiense Team

Thank you for taking the time to share your experience! We really appreciate it 💗

Our customer success team strive to make the onboarding journey the best to match your needs as a user and team, so we would be eager to hear from you and make sure we can support you going forward. Please don't hesitate to get in touch with your account manager or our support team via help@audiense.com if you need more training at any point.

We'd also like to share our product portal/roadmap where you have access (also in our dashboard) to upcoming features and betas that you can add to your account. Here you can submit ideas, vote or simply share feedback.

Best wishes,

The Audiense Team

Thank you for taking the time to share your thoughts on Audiense. We truly appreciate your feedback as it helps us improve our platform to better meet your needs. 💕

We're delighted to hear that you find Audiense's visualizations and the depth of information valuable. Our goal is to provide our users with comprehensive insights, and it's great to know that you appreciate the ability to compare segments to other audiences.

We understand your desire for more robust reports that go beyond Twitter/X data. We're constantly working to expand our data sources and enhance our offerings. Not only that, but we already enrich our data with added beta features that can be made available, such as 'Download affinity interests, including more categories that go beyond X'. You can enquire on the email provided below.

Regarding media and content insights, as well as social channel relevance (we don’t measure usage), there are 2 formats available:

1. by downloading the report into a PDF or PPTX file provides a summary or full overview of the Audience, including these insights.

2. we also have the option to download ‘All insights’ into XLS, which provides many metrics including content type, media and channels. If this is not available through your account at the moment, please get in touch with help@audiense.com or your account manager, on how to enable the download of all insights for any given audience. If this is not what you were looking for, we are eager to receive your feedback in detail through productrequest@audidense.com, as we will certainly take it into consideration as we continue to improve our platform. 🚀

Audiense is designed to provide deeper insights into specific audiences, and it's fantastic to hear that it's fulfilling that purpose for you. As we evolve and add more features, we aim to provide even more valuable insights that can benefit your audience targeting and engagement strategies.

We've established a product portal where you can explore our product roadmap, including planned, under consideration, beta, and launched features. This allows you to vote for upcoming features and have a voice in shaping what truly matters for your projects and campaigns. I have added the link below!

Thank you again for your feedback, and please don't hesitate to reach out if you have any further suggestions or questions to the product email I added above or directly in our product portal.

Best,

The Audiense Team