I love being able to submit a case and get help immediately! The people are very detailed and patient. I use this feature often. I use AV Professional probably once a week. Review collected by and hosted on G2.com.

I dislike the training videos, they could be more detailed. I dislike how confusing setting up a season package/series can be. I wish they would integrate this more easily. Review collected by and hosted on G2.com.

The best feature of AudienceView Professional is hands down their customer service. They are the friendliest and most helpful team, always responding quickly even to my non-emergency support tickets, and always helping to resolve the issue. Also, they take the customer feedback seriously and make the product work for us. Review collected by and hosted on G2.com.

If I were to have a dislike, it would be that there are a few too many places that need to be perfectly situated on multiple menus in order for ticket sales to be correct. Hopefully, they can streamline the building of a series and make the backend UX a little easier to navigate. Review collected by and hosted on G2.com.

Very involved electronically on the website. Review collected by and hosted on G2.com.

I don't like the order of stuff on the website. I am 66 years young so maybe I am too old. Review collected by and hosted on G2.com.

I like the variety of training videos & an online articles that I can read to find out more how to use the system. Whenever I forget how to do something, I can easily search a topic, and when I can't find exactly what I'm looking for, I like the ability to submit a case to customer support, who responds typically within business day. Everyone on their customer support team has been great to work with and they always seem to make sense of my question even though I don't always know what I'm trying to ask. AudienceView seems like a very robust system with a lot of options, but as a new venue, we haven't yet had a chance to explore or use everything. Review collected by and hosted on G2.com.

1) I wish packages could be copied. It is very time-consuming to create a package from scratch. 2) Allow the ease of using copy/paste in all areas instead of HTML. Some areas allow copy/paste; some is HTML only, which can be frustrating b/c formatting does not remain & it's difficult when you're not familiar with HTML. 3) Allow the option for phone call support (or a chat option) if needed for a quick question. It can be time-consuming to submit a case for something that would be relatively quick to resolve; a case prevents your work from moving forward quickly. 4) In some areas on the patron interface, there are too many "clicks" to get where you want. 5) There does not seem to be a way to be notified when the ticket scanner device login password is going to expire. After not being able to login to our scanners a few hours before an event and we needed to quickly reset passwords, we learned that the password expires around 3 months. 6) When navtigating in QuickSell+, sometimes when moving from one drop down menu to another, the price level changes. Probably just a sign that our ticketing agents are not that familiar with the system but it is frustrating nonetheless, esp. when you think you're charging a patrons one price level, then you click elsewhere, and back to adding seats/tickets to the cart to realize that you're charging them the incorrect price level. Review collected by and hosted on G2.com.

Training our staff to use AVPro literally happened in minutes prior to our first day of use! There are some great simple reports to get to everything including the excellent "Snapshot." Review collected by and hosted on G2.com.

There are some limitations in building packages/subscriptions and only being able to send one pre-show email was limiting. Review collected by and hosted on G2.com.

We like that ticket purchases, donors, and memberships are housed all in one place which gives the museum a deeper understanding of how often our patrons participate, donate, and renew. We also like that anyone who who works here can log into it from anywhere. We also find that the report functions are thorough and fairly easy to use. Review collected by and hosted on G2.com.

The online user interface is not as customizable as we would like and does not work easily on mobile devices. We also find that Mac & iphone users tend to stuggle with it more than PC and android users.

the Quick Sale user experience is small and a bit antiquated. We wish that GA events showed the overall capacity and remaining number of tickets remaining for the event, not just a drop down list of number of tickets available. When it gets down to one left we get endless calls asking "Why can I buy only one?". Online buyers don't get that it is because there is only one left. We have a work around that is moderately successful, but we still get a lot of confused callers. The venue map does not show up on mobile deivces unless you slide you finger around on the screen to find it.

In the sell window- when you go to add patron information it defaults to PA instead "unknown" . It means our reports look like a much higher percentage of visitors came from PA than is true. The last thing is we wish each series or item had a drop down to add the GL code used by our finance office and could show in reports. It would make bookeeping more efficient. I was given directions to submit these items as function requests, but that process was too hard to follow. Review collected by and hosted on G2.com.

The program is very user friendly to patrons and the cost is low. Review collected by and hosted on G2.com.

The user interface (creating events and reports) is not very intuitive and took a while to learn. Review collected by and hosted on G2.com.

I love how easy AudienceView is to use. Selling tickets and tracking who's coming to any given show is a breeze. Their instructional videos are also so well done and easy to follow. If there's something I don't know how to do, I'm confident I can find the answer with a quick search. Review collected by and hosted on G2.com.

Not much. They are constantly improving. I'm impressed with the new features they've come out with just in the last year. Review collected by and hosted on G2.com.

I love how straight forward the system is to use and how easy it is for customers to interact with it. The AudienceView customer service reps are knowledgable and very prompt in their responses, which is really helpful for quick troubleshooting or massive outages. It is easy for me to train others in how to use it. I have been using the system for close to 10 years and it's been the system I know best and rely on the most. Review collected by and hosted on G2.com.

There are some backend things I wish were smoother, most notably, toggling between different sections of the theater. The seat pricing tab is very smooth and doesn't require the entire browser to be reloaded, but that is not the same for seating holds and quicksell.

More detailed patron history would be good too. For example, when a ticket is moved, I would love to see from which seat on which performance.

Another issue is for very popular shows, it would be nice to have in the "snapshot" a dropdown section to see which seats are left for sale. Normally, the wheelchair seats are the last ones left for any "sold out" house, but I cannot sell that to the general public so it would be nice to see a specific breakdown in a easy way. Review collected by and hosted on G2.com.

This is our first online acheduling and billing experience and it has been such an imorovement for us. It moved us to almost exclusively presale and speeds up the check in and seating process. Review collected by and hosted on G2.com.

Hard to say, as we had a learning curve to complete so do not have a reference. It would be nice to more easily combine duplicate accounts, but that might require a sign in process that would be more effort for the patrons, and we do want to keep it simple. We periodically just try to compine duplicate accounts, just tedious. Review collected by and hosted on G2.com.