Audience View functions as both a CRM and box office. Having both platforms on the same software is very helpful. Review collected by and hosted on G2.com.

I seem to have trouble merging duplicate files. Review collected by and hosted on G2.com.

You can customize series, learning portal has many helpful articles so you don't have to contact IT for simple questions, if you do need help, response time is very short and efficient. Really like you can automate and costomize contact to patrons, such as confirmations, reminders to events, etc. Also appreciate that we can express needs or suggest improvement and many time they will develope thee updates. Review collected by and hosted on G2.com.

Have no major dislikes now that I know the system fairly well. This system has been helpful to other departments also such as Development and Marketing.

I think an area for improvement would be in the reports. Many of them have repeated information (don't always need addresses, etc.) but check numbers when checks are used would be helpful on some of the reports. Review collected by and hosted on G2.com.

Easy for customers to navigate. Back of house is user friendly. Service is exceptional. They respond quickly to problems/questions in a friendly and professional manner. Review collected by and hosted on G2.com.

The only downside is that I wish the fees were a little bit lower, but I belive they are at the industry average. I would also prefer to call with a system issue rather than an email. Review collected by and hosted on G2.com.

Professional support is responsive. Although I wish I could directly contact the person I need to speak to, they will not give you their direct email, which is annoying. Review collected by and hosted on G2.com.

It took considerable time to grasp this program; I had to assume responsibility from a rogue volunteer and walked into a chaotic situation. Review collected by and hosted on G2.com.

There have been a number of new features especially in terms of consumer expeirence and not as many service outages... Review collected by and hosted on G2.com.

Ability to capture and analyze even more patron and sales data Review collected by and hosted on G2.com.

Tech Support responds in a timely manner and does all they can to resolve all issues. Review collected by and hosted on G2.com.

Sometimes there are no fixes to the issues, which can be frustrating. Review collected by and hosted on G2.com.

Anish Chakravorty is the major difference of great importance to me. Without Anish's personal attention I could never have been able to sell tickets.

I am somewhat technically challenged and Anish took all my stress away. Whenever I had a change to the description or needed group rates Anish was right there to make all the changes necessary.

I won't go any place else to sell tickets. Review collected by and hosted on G2.com.

I would like to see the seating area blanked out so the ticket buyer has no clue how much activity the performance is receiving. When a customer wants to buy two tickets in the center orchestra section for example he/she would be offered two tickets generated by the audienceview program. All the customer would know is that there are at least two tickets remaining in the center orchestra section. I think it would create more of a sense of urgency to buy the tickets. Review collected by and hosted on G2.com.

The ticekting platfom is easy to learn and teach to staff. Also has all the data and customer info in one spot and very easy to run reports. Review collected by and hosted on G2.com.

it is a bit too expensive for a small theater. the monthly costs could be lower and should be based n tickets sale use as our theater only opperates parallel with the college semester. Summers are dark.

i dont like having to pay for the services when we are dark over the sumer months. Review collected by and hosted on G2.com.

AudicenceView is fairly easy to learn when transitioning from another ticketing system. The support team is always helpful and will have answers for you or direct you to where you need to go for further information. Review collected by and hosted on G2.com.

I do not like that someone is not readily available to be contacted by phone when you are in an emergency situation and really need guidance and support. Sometimes you do not have the time to submit a case about your circumstances or the problem you are experiencing and then wait for support to get back with you. We would love to be able to send emails to patrons across the board rather than individualized performnaces they have purchased tickets to. At the moment, we are using Mailchimp to solve this problem. Also, we would love an option when refunding ticket money to a patron that we can keep the convenience fee rather than give a full refund. Review collected by and hosted on G2.com.

Their support team is prompt in answering and has always resolved our issues. Review collected by and hosted on G2.com.

We have been with them for a couple years now and I can't think of anything. Review collected by and hosted on G2.com.