--- title: AudienceView Professional Reviews meta\_title: 'AudienceView Professional Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 87 reviews by the users' company size, role or industry to find out how AudienceView Professional works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 87 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Event Management url: https://www.g2.com/categories/event-management --- # AudienceView Professional Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by AudienceView Professional but has limited features. Are you part of the AudienceView Professional team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Unlock growth with 'More' than just a ticketing software. Master the business of live events with AudienceView Professional – the all-in-one event ticketing solution that helps connect enthusiasts to your events. Now with even more control and flexibility to create and manage events, provide your patrons with an unmatched experience. Whether it is fundraising, creating bespoke events or engaging customers, AudienceView Professional is the better way to manage your live events. As the go-to ticketing, marketing and fundraising platform that hundreds of organizations count on, AudienceView Professional is reliable, easy to use. Create and manage events from anywhere in the world and leverage, effective and actionable insights, to build strategies to find more customers. See first hand why organizations trust AudienceView with their events. * * * Seller [AudienceView](https://www.g2.com/sellers/audienceview) Discussions [AudienceView Professional Community](https://www.g2.com/products/audienceview-professional/discuss) Languages Supported English Solution Type All-in-One Overview by Matt Hawes Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 17 months [ View More Pricing Information ](https://www.g2.com/products/audienceview-professional/pricing) ## Top-Rated Alternatives [ ![Eventbrite](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eventbrite") Eventbrite 4.3/5(915) ](https://www.g2.com/products/eventbrite/reviews) [ ![Cvent Event Marketing & Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cvent Event Marketing & Management") Cvent Event Marketing & Management 4.3/5(2,316) ](https://www.g2.com/products/cvent-event-marketing-management/reviews) [ ![Neon CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neon CRM") Neon CRM 4.2/5(438) ](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) [ View All Alternatives ](https://www.g2.com/products/audienceview-professional/competitors/alternatives) ## User Insights Average based on 87 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Performing Arts](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Performing Arts") AP Verified User in Performing Arts Small-Business (50 or fewer emp.) 11/15/2023 "Very detailed help" 4/5 What do you like best about AudienceView Professional? I love being able to submit a case and get help immediately! The people are very detailed and patient. I use this feature often. I use AV Professional probably once a week. Review collected by and hosted on G2.com. What do you dislike about AudienceView Professional? I dislike the training videos, they could be more detailed. I dislike how confusing setting up a season package/series can be. I wish they would integrate this more easily. Review collected by and hosted on G2.com. What problems is AudienceView Professional solving and how is that benefiting you? This is solving my issues whenever I need to speak to a support person. Review collected by and hosted on G2.com. Show More 4/30/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller DB Derek B. Small-Business (50 or fewer emp.) 10/25/2023 "AudienceView Professional is my preferred ticketing software system." 5/5 What do you like best about AudienceView Professional? The best feature of AudienceView Professional is hands down their customer service. They are the friendliest and most helpful team, always responding quickly even to my non-emergency support tickets, and always helping to resolve the issue. Also, they take the customer feedback seriously and make the product work for us. Review collected by and hosted on G2.com. What do you dislike about AudienceView Professional? If I were to have a dislike, it would be that there are a few too many places that need to be perfectly situated on multiple menus in order for ticket sales to be correct. Hopefully, they can streamline the building of a series and make the backend UX a little easier to navigate. Review collected by and hosted on G2.com. What problems is AudienceView Professional solving and how is that benefiting you? We needed venue and ticketing management and AudienceView provides an easy patron UX experience and always upgrading that process to be more efficient for ticket purchasers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RW Rocco W. Small-Business (50 or fewer emp.) 4/30/2024 "Producer, Director and Toilet Plunger" 4.5/5 What do you like best about AudienceView Professional? Very involved electronically on the website. Review collected by and hosted on G2.com. What do you dislike about AudienceView Professional? I don't like the order of stuff on the website. I am 66 years young so maybe I am too old. Review collected by and hosted on G2.com. What problems is AudienceView Professional solving and how is that benefiting you? Ease of purchasing tickets. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Performing Arts](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Performing Arts") AP Verified User in Performing Arts Small-Business (50 or fewer emp.) 11/14/2023 "Responsive customer support but could use some improvement" 4/5 What do you like best about AudienceView Professional? I like the variety of training videos & an online articles that I can read to find out more how to use the system. Whenever I forget how to do something, I can easily search a topic, and when I can't find exactly what I'm looking for, I like the ability to submit a case to customer support, who responds typically within business day. Everyone on their customer support team has been great to work with and they always seem to make sense of my question even though I don't always know what I'm trying to ask. AudienceView seems like a very robust system with a lot of options, but as a new venue, we haven't yet had a chance to explore or use everything. Review collected by and hosted on G2.com. What do you dislike about AudienceView Professional? 1) I wish packages could be copied. It is very time-consuming to create a package from scratch. 2) Allow the ease of using copy/paste in all areas instead of HTML. Some areas allow copy/paste; some is HTML only, which can be frustrating b/c formatting does not remain & it's difficult when you're not familiar with HTML. 3) Allow the option for phone call support (or a chat option) if needed for a quick question. It can be time-consuming to submit a case for something that would be relatively quick to resolve; a case prevents your work from moving forward quickly. 4) In some areas on the patron interface, there are too many "clicks" to get where you want. 5) There does not seem to be a way to be notified when the ticket scanner device login password is going to expire. After not being able to login to our scanners a few hours before an event and we needed to quickly reset passwords, we learned that the password expires around 3 months. 6) When navtigating in QuickSell+, sometimes when moving from one drop down menu to another, the price level changes. Probably just a sign that our ticketing agents are not that familiar with the system but it is frustrating nonetheless, esp. when you think you're charging a patrons one price level, then you click elsewhere, and back to adding seats/tickets to the cart to realize that you're charging them the incorrect price level. Review collected by and hosted on G2.com. What problems is AudienceView Professional solving and how is that benefiting you? I oversee Box Office operations, and AudienceView allow us to enter events & packages into our system so that we can make them available for purchase to the public. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Performing Arts](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Performing Arts") AP Verified User in Performing Arts Small-Business (50 or fewer emp.) 6/20/2024 "Super user friendly" 3.5/5 What do you like best about AudienceView Professional? Training our staff to use AVPro literally happened in minutes prior to our first day of use! There are some great simple reports to get to everything including the excellent "Snapshot." Review collected by and hosted on G2.com. What do you dislike about AudienceView Professional? There are some limitations in building packages/subscriptions and only being able to send one pre-show email was limiting. Review collected by and hosted on G2.com. What problems is AudienceView Professional solving and how is that benefiting you? One of the best solutions we've found is allowing individual producers access to their events for easy check-in that takes us out of the equation on a daily basis. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller RF Rebecca F. Mid-Market (51-1000 emp.) 11/9/2023 "Transition to Audience View for Mark Twain House" 4.5/5 What do you like best about AudienceView Professional? We like that ticket purchases, donors, and memberships are housed all in one place which gives the museum a deeper understanding of how often our patrons participate, donate, and renew. We also like that anyone who who works here can log into it from anywhere. We also find that the report functions are thorough and fairly easy to use. Review collected by and hosted on G2.com. What do you dislike about AudienceView Professional? The online user interface is not as customizable as we would like and does not work easily on mobile devices. We also find that Mac & iphone users tend to stuggle with it more than PC and android users. the Quick Sale user experience is small and a bit antiquated. We wish that GA events showed the overall capacity and remaining number of tickets remaining for the event, not just a drop down list of number of tickets available. When it gets down to one left we get endless calls asking "Why can I buy only one?". Online buyers don't get that it is because there is only one left. We have a work around that is moderately successful, but we still get a lot of confused callers. The venue map does not show up on mobile deivces unless you slide you finger around on the screen to find it. In the sell window- when you go to add patron information it defaults to PA instead "unknown" . It means our reports look like a much higher percentage of visitors came from PA than is true. The last thing is we wish each series or item had a drop down to add the GL code used by our finance office and could show in reports. It would make bookeeping more efficient. I was given directions to submit these items as function requests, but that process was too hard to follow. Review collected by and hosted on G2.com. What problems is AudienceView Professional solving and how is that benefiting you? We have small events that happen throughout every day and sometimes have to change on the fly. The ability to easily add, remove, and edit event times quickly and easily is a huge benefit. Duplicate Records report is also helpful. We are working to reduce duplicates. We have to report out on where visitors come from, age range, and race/ethinicity. Between the online ticket sales, ease of building ticket types and checkout questions we are able to collect that and report out on it easily. The other benefit is seeing our memberships (we have them set up as flex packages tied to a donation campaign) but we can easily how many times a member has used their benefits. We also like that we can see who is a recent donor on the check-in feature which gives our staff an opportunity to that people. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jeannine M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeannine M.") JM Jeannine M. Envision Theatre Arts Coordinator Mid-Market (51-1000 emp.) 5/10/2022 "Great service" 5/5 What do you like best about AudienceView Professional? The program is very user friendly to patrons and the cost is low. Review collected by and hosted on G2.com. What do you dislike about AudienceView Professional? The user interface (creating events and reports) is not very intuitive and took a while to learn. Review collected by and hosted on G2.com. Recommendations to others considering AudienceView Professional: This is a really useful tool and a very resonable cost. Review collected by and hosted on G2.com. What problems is AudienceView Professional solving and how is that benefiting you? Our former ticket site isnt available and AudienceView was there when we needed it. To our cost benefit Review collected by and hosted on G2.com. Show More 2/21/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dominique L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dominique L.") DL Dominique L. Event Manager Small-Business (50 or fewer emp.) 10/26/2023 "Such a Huge Time Saver" 5/5 What do you like best about AudienceView Professional? I love how easy AudienceView is to use. Selling tickets and tracking who's coming to any given show is a breeze. Their instructional videos are also so well done and easy to follow. If there's something I don't know how to do, I'm confident I can find the answer with a quick search. Review collected by and hosted on G2.com. What do you dislike about AudienceView Professional? Not much. They are constantly improving. I'm impressed with the new features they've come out with just in the last year. Review collected by and hosted on G2.com. What problems is AudienceView Professional solving and how is that benefiting you? They help us keep track of all patron purchases, donations, and class registrations with a single platform. Before we had to use about 5 different applications to achieve what AudienceView does for us. It's a huge time saver. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Performing Arts](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Performing Arts") UP Verified User in Performing Arts Small-Business (50 or fewer emp.) 10/25/2023 "Easy and intuitive ticketing system that has good backend and customer facing interface." 4/5 What do you like best about AudienceView Professional? I love how straight forward the system is to use and how easy it is for customers to interact with it. The AudienceView customer service reps are knowledgable and very prompt in their responses, which is really helpful for quick troubleshooting or massive outages. It is easy for me to train others in how to use it. I have been using the system for close to 10 years and it's been the system I know best and rely on the most. Review collected by and hosted on G2.com. What do you dislike about AudienceView Professional? There are some backend things I wish were smoother, most notably, toggling between different sections of the theater. The seat pricing tab is very smooth and doesn't require the entire browser to be reloaded, but that is not the same for seating holds and quicksell. More detailed patron history would be good too. For example, when a ticket is moved, I would love to see from which seat on which performance. Another issue is for very popular shows, it would be nice to have in the "snapshot" a dropdown section to see which seats are left for sale. Normally, the wheelchair seats are the last ones left for any "sold out" house, but I cannot sell that to the general public so it would be nice to see a specific breakdown in a easy way. Review collected by and hosted on G2.com. What problems is AudienceView Professional solving and how is that benefiting you? We use it for Off Broadway theatre ticketing. I can't say it's "solving problems" per se. It is our main ticketing system and our theatre relies on it for our day-to-day ticketing necessities. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Performing Arts](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Performing Arts") UP Verified User in Performing Arts Small-Business (50 or fewer emp.) 3/5/2024 "Streamlines and simplified our outdated scheduling system" 4/5 What do you like best about AudienceView Professional? This is our first online acheduling and billing experience and it has been such an imorovement for us. It moved us to almost exclusively presale and speeds up the check in and seating process. Review collected by and hosted on G2.com. What do you dislike about AudienceView Professional? Hard to say, as we had a learning curve to complete so do not have a reference. It would be nice to more easily combine duplicate accounts, but that might require a sign in process that would be more effort for the patrons, and we do want to keep it simple. We periodically just try to compine duplicate accounts, just tedious. Review collected by and hosted on G2.com. What problems is AudienceView Professional solving and how is that benefiting you? scheduling and collections. Makes donations easier for patrons and the amount overall has gone up. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about AudienceView Professional? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about AudienceView Professional ](https://www.g2.com/products/audienceview-professional/discussions/new) GU Guest User • Last activity almost 3 years ago What does Audienceview Professional do? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-does-audienceview-professional-do) GU Guest User • Last activity almost 3 years ago What happened to vendini? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-happened-to-vendini) [ View all Discussions ](https://www.g2.com/products/audienceview-professional/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 17 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/audienceview-professional/pricing) AudienceView Professional Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1d9dee176810e415bb74f6c3b9604bd1/thundertix.png "Product Avatar Image") ThunderTix 4.6/5(48) [ Compare Now ](https://www.g2.com/compare/audienceview-professional-vs-thundertix) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b339cda36782f7b19848877a4e1e72d5/patron-management.png "Product Avatar Image") Patron Management 3.6/5(14) [ Compare Now ](https://www.g2.com/compare/audienceview-professional-vs-patron-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_90fe96acd7a038de808a4e78926eec3b/tessitura.png "Product Avatar Image") Tessitura 3.8/5(80) [ Compare Now ](https://www.g2.com/compare/audienceview-professional-vs-tessitura) ##### ##### AudienceView Professional Features Registration Event creation User registration process Payment processing Marketing and Communications Email automation Email customization Contact list management Box Office Customer Profiles Ticket Types Branding & Customization [ View More Features ](https://www.g2.com/products/audienceview-professional/features) ##### Categories on G2 [Event Registration & Ticketing](https://www.g2.com/categories/event-registration-ticketing)[Event Management Platforms](https://www.g2.com/categories/event-management-platforms)[Nonprofit CRM](https://www.g2.com/categories/nonprofit-crm) [Event Registration & Ticketing](https://www.g2.com/categories/event-registration-ticketing)[Event Management Platforms](https://www.g2.com/categories/event-management-platforms)[Nonprofit CRM](https://www.g2.com/categories/nonprofit-crm)[Admission-Based Nonprofit](https://www.g2.com/categories/admission-based-nonprofit)[Box Office](https://www.g2.com/categories/box-office)[Theater Venue Management](https://www.g2.com/categories/theater-venue-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What's the most reliable eCDN based on broadcast operations reviews for delivery reliability?](https://www.g2.com/discussions/what-s-the-most-reliable-ecdn-based-on-broadcast-operations-reviews-for-delivery-reliability)[Which job shop management system has the easiest quoting and routing features for a small fabrication shop where the owner or estimator handles quotes without a dedicated sales team?](https://www.g2.com/discussions/which-job-shop-management-system-has-the-easiest-quoting-and-routing-features-for-a-small-fabrication-shop-where-the-owner-or-estimator-handles-quotes-without-a-dedicated-sales-team)[Quasi Contract](https://www.g2.com/glossary/quasi-contract-definition) [Best software for managing and storing email templates](https://www.g2.com/discussions/what-is-the-best-software-for-managing-and-storing-email-templates)[Which decision making software is the easiest to learn and still integrates seamlessly into an existing tech stack without a long IT project to get it connected?](https://www.g2.com/discussions/which-decision-making-software-is-the-easiest-to-learn-and-still-integrates-seamlessly-into-an-existing-tech-stack-without-a-long-it-project-to-get-it-connected)[Pros and Cons Details](https://www.g2.com/products/audienceview-professional/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)