AP
Allen P.
Small-Business (50 or fewer emp.)
"We have used Auctria for several years now and love it!"
5/5
What do you like best about Auctria?

We like the flexibilty of using online auctions or using paper, The system can accomodate both. Review collected by and hosted on G2.com.

What do you dislike about Auctria?

Checking people out is not as smooth and streamline as it should be. It seems to require a couple of steps that take a bit longer. Review collected by and hosted on G2.com.

Response from Laurie Hochman of Auctria
Edit edit

Allen, thanks for using Auctria for several years and giving the platform 5-stars! We appreciate you acknowledging that online or paper Auctria can do either.

There are so many ways to do check out with Auctria. Our suggested method is to email statements --> bidders/supporters can click the payment button --> then use Apple Pay or Google pay from their phone. If they don't have a digital wallet they can of course provide credit cad details securely. This is the absolutely fastest with little admin intervention needed. Other options include pre-registering card and having them on file, then you can batch check out. For those that want to help with a traditional or more check out we are streamlining that again right now. For your next event check out the updates.

FOB G.
FG
FOB G.
Small-Business (50 or fewer emp.)
"Powerful Auction Software"
4.5/5
What do you like best about Auctria?

Tracking all aspects of event and gala.. Review collected by and hosted on G2.com.

What do you dislike about Auctria?

Lacks intuition like in items and basket Review collected by and hosted on G2.com.

Response from Laurie Hochman of Auctria
Edit edit

Thanks for using Auctria for year over year. We appreciate your business. Glad to read you enjoy the tracking of all auction data. We strive everyday to provide a streamlined solution for event and auction fundraising. 💚

Christy M.
CM
Christy M.
Small-Business (50 or fewer emp.)
"Auctria for Fundraising Events"
4.5/5
What do you like best about Auctria?

Auctria is very intuitive, which saves time. Review collected by and hosted on G2.com.

What do you dislike about Auctria?

Running reports on Auctria could use some improvement. We were looking to pull a specific report for our client and it wasn't possible. Review collected by and hosted on G2.com.

Response from Laurie Hochman of Auctria
Edit edit

Christy, thanks for stating you found Auctria intuitive. Such a simple term with huge impact. Our dev team works really hard to achieve a smooth suer experience so thank you for sharing your experience.

Re reports: there are about 100 preset reports, each one can be be modified to include and exclude many more fields. If we can help please reach out by email hello@auctria.com

EV
Emma V.
Program Specialist
Small-Business (50 or fewer emp.)
"Auctria is Great for Events!"
5/5
What do you like best about Auctria?

Auctria is a great way to plan and manage events. It is relatively straightforward to use and meets all of our event needs. Probably the best feature is how quick and awesome customer service is! Review collected by and hosted on G2.com.

What do you dislike about Auctria?

Some things can be a bit complicated or confusing. Usually it has something to do with the settings of the auction. However, customer service is always available to help if you get stuck. Also, I wish the search feature functioned a little better. Review collected by and hosted on G2.com.

Response from Laurie Hochman of Auctria
Edit edit

Emma, this title "Auctria is Great for Events" makes us smile. We strive each and every day to have a platform that is easy to use.

Thanks for the shout-out to the support team, calling them Awesome, and the best feature again makes us smile.

Thanks for using Auctria!

JS
Jenn S.
Director
Small-Business (50 or fewer emp.)
"Just keep using more & more of the options!"
5/5
What do you like best about Auctria?

I love that I can list all the items and categorize them. It is also helpful that I can print a program, print bidder sheets, reports & so much more! There are so many options I we try & decide they are helpful & use them again & again! Review collected by and hosted on G2.com.

What do you dislike about Auctria?

I sometimes have a hard time finding which report I need. Review collected by and hosted on G2.com.

Response from Laurie Hochman of Auctria
Edit edit

Thanks Jenn for taking the time to share your experience. What you like best is a hard questions with so many features! Thanks for using Auctria, hope you crush the fundraising goal.💚

As you noted we do run a lot of webinars, we do record everything so if you ever want to watch the play back you can do so at your convenience.

MC
Monica C.
PTA Chair
Small-Business (50 or fewer emp.)
"Sleek, customizable auction software"
5/5
What do you like best about Auctria?

I've used Auctria for 2 years now and when compared to other auction software, Auctria has the full functionality that I am looking for even when comparing it by price with other similar software. It offers a clean and sleek look right off the bat which helped transition a paper and pen silent auction to an online version seamlessly to be used with our bidders that may not be tech savvy. I like that it has no ads, I can fully customize our website, the admin screen has access to all the functions I'm looking to do, and I'm still discovering features that help make my job easier, like the email/communication manager.

Support staff responded quickly via email and that helped! Review collected by and hosted on G2.com.

What do you dislike about Auctria?

I often would see the Admin page on my phone as I'm out and about, and I find it harder to click on certain pages in the mobile version of the admin page as there is a floating menu on top of the page that prevents you from clicking on the links underneath the menu, but as a workaround I can type into the search box and access bidder/items/donor info as the search box is in that top floating menu. Review collected by and hosted on G2.com.

Response from Laurie Hochman of Auctria
Edit edit

Monica, when I say thank you for a review, this is not a throw away, nonchalant reply. Truly appreciate you taking the time to leave a detailed review. And that you have used Auctria for 2 years makes it even more impactful. Hope to see you around for many more. 💚

Re: mobile admin, yes, there are lots of features, dropdowns etc that are much better suited for a desktop or laptop view. I'll send the note the menu feedback to our dev team though.

Verified User in Fund-Raising
AF
Verified User in Fund-Raising
Small-Business (50 or fewer emp.)
"A small Auction for a small Non-Profit"
5/5
What do you like best about Auctria?

Auctria makes fundraising for a small event quick and easy. Being able to customize the URL helps bidders recognize the Cause right up front. Review collected by and hosted on G2.com.

What do you dislike about Auctria?

Specialized items can be very finnicky, and it is hard for Donors to indicate settings like Consignment and Multiple Winners - this had to be done by an Admin after the item was already created. One of our donors gave 10 of the same item, so the starting bid should have remained the same until the 11th bidder. Due to user error, we hadn't configured it properly for 10 winners and didn't realize that until the auction was almost over. Another donor had meant to set a reserve price, and were upset when the item sold successfully without reaching that price. Review collected by and hosted on G2.com.

Response from Laurie Hochman of Auctria
Edit edit

Thanks for recognizing ease and speed to set-up. We are asked this question frequently, and your comments are helpful.

RE: multiples can be tricky, glad it all worked out. Support is always available hello@auctria.com.

Thanks for the 5 star review and taking the time to share your experience.

KS
Kandy S.
President
Small-Business (50 or fewer emp.)
"Enjoyed using Auctria for our nonprofit auction"
5/5
What do you like best about Auctria?

Having a free service option available and having software that does get easier the more we worked with it. I also really enjoyed having the YouTube trainings available. I think even more trainings would be very useful and to make the training screen bigger for easier viewing of the training. Review collected by and hosted on G2.com.

What do you dislike about Auctria?

Customer service is very difficult to reach. I would like to see it become easier for us to online chat or call for support. That became a problem and the video training does always provide the specific answers to our questions. Sometimes questions are a bit nuanced, but no one was available to support us due to having the free service. We would have PAID for the help! Review collected by and hosted on G2.com.

Response from Laurie Hochman of Auctria
Edit edit

Thanks for the 5-star review. Thanks for the feedback on the YT viewing, Kandy.

FYI, our online chat email is available for all Emerald and Diamond licenses. In addition, you can add Launch and this is a concierge service where the Auctria team will set up the event for you, and provides a midpoint and training call. Let us know if we can help with a future event fundraiser.

Hope you crush the fundraising goal.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Overall, Auctria worked well for our online auction"
3.5/5
What do you like best about Auctria?

The customer service rep was quick in responding to our questions and very helpful. Also liked the Auctria feature to extend bidding on some items. Review collected by and hosted on G2.com.

What do you dislike about Auctria?

The user interface of the website design pages was not as intuitive as I would've have liked or expected. Some elements could not easily be customized. Review collected by and hosted on G2.com.

Response from Laurie Hochman of Auctria
Edit edit

So happy to read you enjoyed the extended bidding time feature for the online auction. Hope you crushed the fundraising goal. 💚

Thanks for taking the time to leave a review.

Lauren F.
LF
Lauren F.
Director of Development
Small-Business (50 or fewer emp.)
"Wonderful experience all around for our gala"
5/5
What do you like best about Auctria?

It was simple and just made sense. Every time we asked, "Can the software do this?" The answer was yes. They were always quick to answer questions and fix any small issues that came up. Review collected by and hosted on G2.com.

What do you dislike about Auctria?

I can't think of anything I disliked enough to comment about. It really is a GREAT software! Review collected by and hosted on G2.com.

Response from Laurie Hochman of Auctria
Edit edit

Lauren! Thank you for the kind words. So happy to read the annual fundraiser was streamlined when using Auctria. We aim for 5-stars every day! 💚