I manage various clients' SMS marketing efforts, and I find Attentive to be a great platform for running these campaigns. It's extremely user-friendly, which makes it easy for me and my clients to navigate. I love how simple and clean the interface is while also providing deep and valuable data insights. The initial setup was very easy for all my clients. Review collected by and hosted on G2.com.

I think the journeys could be more customizable, similar to Klaviyo. Maybe being able to build out journeys with more than one message. Review collected by and hosted on G2.com.

From the events that provided a chance to speak to real customers away from the sales angle, through the free trial and into the 2+ year-long collaboration we have had with the Attentive team, the support and results have been exactly what we were looking for. The tool is easy to use, and we have support from Attentive in building and executing campaigns when we are short of resources. Expanding into triggered email and the use of AI tools further improving results. Review collected by and hosted on G2.com.

The only downside has been a few instances of dropped tracking, which have required tag enrichment to resolve and led to loss of tracking during down time. These have been infrequent and quickly resolved. Review collected by and hosted on G2.com.

Attentive has stayed ahead of the curve and been quick to adopt winning strategies and functionalities that have allowed us to do more with less. The implementation was quick and easy, and the user-friendly dashboard helps to find key metrics at a glance. Review collected by and hosted on G2.com.

The price point. As a true leader in SMS, I can accept some higher costs when compared to the competition. I believe there is room for improvement in the interface used for building out journeys and signup units, Review collected by and hosted on G2.com.

Attentive makes it easy to schedule and send texts to customers. You can schedule several at a time. Review collected by and hosted on G2.com.

I dislike that it doesn't integrate with Squarespace and I have to manually add any emails they collect to my email list. I find creating automatic texts for people who first add their phone numbers not user friendly and there is no way to tell if a flow isn't working unless you manually check it. Also creating and updating the popups on the website isn't user friendly. Review collected by and hosted on G2.com.

It's so easy to use, the interface is great and support and features are top notch. They always listen to suggested integrations. Review collected by and hosted on G2.com.

I wish we had some more suggestions to improve our sales that are specific to our industry and customers. Review collected by and hosted on G2.com.

I like using Attentive for its simple email builders and tools for creating dynamic segments, which are super helpful. It lets me send emails to different audiences effectively and helps me set up weekly emails quickly for our four different channels. Previews and test sending are very straightforward and help us avoid errors. It's really important for us to test links for different regional segments, and Attentive makes that easier. Communication with the Attentive team is super easy. Review collected by and hosted on G2.com.

Tracking performance of journeys is a bit tricky, and gets split into version history or send dates. I just want a quick overview of performance since launching a journey and how it fluctuates over time. Review collected by and hosted on G2.com.

The platform itself is very easy to use and understand, and the support from the team at Attentive is brilliant. We usually get a same day response from our CSM when we need support or advice which is so efficient. Review collected by and hosted on G2.com.

I haven't come across any issues with Attentive. Review collected by and hosted on G2.com.

I was new to working in Attentive when I started this job, but I was genuinely impressed by how easy it was to use as a beginner. Between the overall functionality, how clearly I can view data and metrics, and the customer support when I have questions, I’ve been very satisfied. Review collected by and hosted on G2.com.

One thing I’d love to see is a visual overview of all emails within a flow or campaign. As a designer, being able to view the entire email journey on an artboard-like canvas (similar to Figma) would make it easier to understand the customer experience across weekly and monthly touch points. Review collected by and hosted on G2.com.

It is very simple to start, and has a high skill ceiling of possibilities and features. My team and I are still finding ways to best use Attentive for our campaigns. Review collected by and hosted on G2.com.

Not being able to switch to an A/B campaign midway through building. Being locked into one category just seems like a loss of a feature. Review collected by and hosted on G2.com.

Attentive is most helpful with its layout and the way it walks you through each step. Whenever I need help, I can reach out to support or our CSM, and they always do their best to fully assist and then check back in to see how things are going. Pricing has also worked for us, and with the help of AI I’m able to complete tasks and perform more efficiently. Review collected by and hosted on G2.com.

The only issue I’ve come across is that when a platform wasn’t running correctly, we weren’t informed. This caused some confusion until we were able to get in touch with support. Review collected by and hosted on G2.com.