--- title: Attentive Reviews meta\_title: 'Attentive Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1483 reviews by the users' company size, role or industry to find out how Attentive works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1483 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Attentive Reviews & Product Details Visit Website Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer's purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, and Dickey’s Barbeque Pit, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love. To learn more about Attentive or to request a demo, visit www.attentive.com. * * * Product Website Attentive Seller [Attentive](https://www.g2.com/sellers/attentive) Discussions [Attentive Community](https://www.g2.com/products/attentive/discuss) Solution Type All-in-One Overview by Megan Miller (Senior Director of Growth Marketing at Attentive) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/attentive/pricing) ## Attentive Integrations (70) What do users say about integrations? Verified by Attentive [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Analytics ](https://www.g2.com/products/adobe-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Campaign ](https://www.g2.com/products/adobe-campaign/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Commerce (formerly Magento Commerce) ](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Marketo Engage ](https://www.g2.com/products/adobe-marketo-engage/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Marketing (formerly Salesforce Marketing Cloud) ](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Airship ](https://www.g2.com/products/airship/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amperity Customer Data Platform ](https://www.g2.com/products/amperity-customer-data-platform/reviews)[ ![Product 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Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Ads ](https://www.g2.com/products/google-ads/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Tag Manager ](https://www.g2.com/products/google-tag-manager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gorgias ](https://www.g2.com/products/gorgias/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Heap by Contentsquare 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](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Sommer A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sommer A.") SA Sommer A. Digital Marketing & e-Commerce Specialist Small-Business (50 or fewer emp.) 2/12/2026 "AI-Powered Copy and Easy Segmenting Make Messaging a Breeze" 4.5/5 What do you like best about Attentive? I like the ability to use AI when coming up with copy in messaging and how attentive gives suggestions for follow up messages when scheduling. I also really like that segmenting is quick and easy. Review collected by and hosted on G2.com. What do you dislike about Attentive? The most frustrating thing is having a character limit to be able to send only 1 SMS and how many characters emojis and MMS take up. Another thing is we all of a sudden didn't have a customer success manager and no one updated us. I loved our original success manager and would love her back but was told we don't meet a monthly threshold to have a manager. Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? I really like that Attentive is acknowledging the IOS update with messaging going into a non notification inbox and giving options on how we can better get our messages seen by our customers. Review collected by and hosted on G2.com. Show More 4/10/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jeff J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeff J.") JJ Jeff J. Small-Business (50 or fewer emp.) 7/14/2026 "Needs Improvement in Customer Support and Pricing" 2/5 What do you like best about Attentive? I appreciate that Attentive is relatively easy to use. Keeping email and text marketing in one place is very helpful and the initial setup was easy because their team did most of the work. Review collected by and hosted on G2.com. What do you dislike about Attentive? Customer service is terrible. It is becoming harder and harder to just get help. You removed the ability to quickly pick up the phone and get help. Attentive use is very helpful and competitively priced. Now, they are becoming pricier than most of the new competition, lacking some features and just passing along fixes to us via help documents that are outdated and incorrect. Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? I find Attentive keeps email and text marketing in one place and is relatively easy to use, but the customer service is terrible, and using it has become harder. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 7/14/2026 "Effortless KPI Monitoring with a Trend-Focused Dashboard and Wonderful Customer Care" 4/5 What do you like best about Attentive? Monitoring key performance indicators—such as click-through rates, subscriber growth, and conversion metrics—is entirely effortless. Instead of getting lost in cluttered data tables, the dashboard surfaces meaningful trends instantly. This enables our team to make swift, data-driven decisions that continuously optimize Aesop's customer engagement. While the technology itself is top-tier, what truly elevates the Attentive experience is the wonderful Customer Care team that has been very supportive. Review collected by and hosted on G2.com. What do you dislike about Attentive? The frequent report technical frustrations. We have encluntered data attribution conflicts when trying to sync metrics or set up various segmentations. Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? Attentive has sold our struggles with connecting to each stores customer. Aesop is unique in that we have many stores that are all very different. The ability to seamlessly segment by store has allowed us to better target specific customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Buck B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Buck B.") BB Buck B. Director of Ecommerce and Marketing Small-Business (50 or fewer emp.) 7/20/2026 "Attentive Makes Campaign Setup and Shopify Integration Effortless" 4/5 What do you like best about Attentive? Attentive is very easy to use and extremely user-friendly, especially when it comes to setting up campaigns and integrating with Shopify. On my end, the platform’s performance has never been an issue. Review collected by and hosted on G2.com. What do you dislike about Attentive? I think the pricing is a bit higher than the competition, especially when it’s tied to the number of subscribers on an account. Support has also been somewhat spotty, but once you reach the right person, things move quickly. Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? Integration issues with Shopify for a pop-up sign up for for both desktop and mobile. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jodie F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jodie F.") JF Jodie F. Digital Marketing Manager Small-Business (50 or fewer emp.) 7/14/2026 "Advanced Segmentation That Powers Personalised, High-Converting Messaging" 4/5 What do you like best about Attentive? It enables us to deliver highly personalised, timely messaging throughout the customer journey, which drives both conversion and customer loyalty. One of the features I value most is its advanced segmentation and behavioural targeting, we've seen great results from this, particularly our price drop SMS journey. Review collected by and hosted on G2.com. What do you dislike about Attentive? It would be useful if there was a way to combine both email & SMS behaviours so we could identify which channel our customer prefers. Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? Commercial, particularly in the US market, we see great response to our SMS campaigns in this market. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Osmelis V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Osmelis V.") OV Osmelis V. Freelance Graphic Designer and Web Developer Small-Business (50 or fewer emp.) 7/23/2026 "Intuitive Automation Boosts Engagement and Conversions" 5/5 What do you like best about Attentive? I use Attentive to create, automate, and optimize SMS and email marketing campaigns. I like its intuitive automation, powerful segmentation, and strong SMS marketing features, which make it easy to create personalized campaigns that drive engagement and conversions. It's easy to use and has powerful automation features. I also appreciate the detailed analytics that make it simple to optimize campaigns and improve engagement. Additionally, the initial setup of Attentive was super easy. Review collected by and hosted on G2.com. What do you dislike about Attentive? The reporting and customization could be more flexible, and some advanced features have a bit of a learning curve. I'd also like to see faster customer support response times on occasion. Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? I use Attentive to automate customer messaging, improve engagement, increase conversion, and save time on campaign management. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Sourabh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sourabh S.") SS Sourabh S. Retention Marketing Specialist Small-Business (50 or fewer emp.) 7/29/2025 "A step ahead with everything SMS" 4/5 What do you like best about Attentive? Attentive's AI assistant while writing SMS content is really helpful since it provides different alternatives of the same SMS content. Also, it integrates seamlessly with Shopify for automations. Review collected by and hosted on G2.com. What do you dislike about Attentive? Attentive does not have a direct chat support feature like Klaviyo does which makes it harder to reach for queries that require immediate attention. Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? We are using Attentive for SMS marketing along with Klaviyo for email marketing. SMS marketing with Attentive is pretty easy to implement and Attentive always have the most updated features for the SM product. Review collected by and hosted on G2.com. Show More 7/14/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Robin F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robin F.") RF Robin F. Email Marketing Specialist Enterprise (\> 1000 emp.) 4/10/2026 "Effective SMS Marketing, Easy to Use, Great Dashboard" 5/5 What do you like best about Attentive? I like the ease of use with Attentive. The dashboard is great, and working with people through the platform is enjoyable. It helps in reaching new groups and potential new customers in a new way, which is very valuable for the company. Review collected by and hosted on G2.com. What do you dislike about Attentive? Segmentation could be slightly easier. Being able to capture more data in sign up units as well Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? Attentive helps me reach customers exactly where they're at, reaching new groups and potential customers in a new way, which is valuable for the company. Review collected by and hosted on G2.com. Show More 7/14/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 7/14/2026 "Easy SMS Flow Setup with Robust, AI-Powered Features" 4/5 What do you like best about Attentive? I like how easy it is to set up SMS flows, and I also appreciate some of the AI features built into the platform. Overall, the features feel more robust than what’s offered in Klaviyo. I’d recommend Attentive for certain brands that I think would benefit from these more advanced features. Review collected by and hosted on G2.com. What do you dislike about Attentive? I don’t like the fragmentation of having to use yet another platform. I also don’t like how difficult it is to modify the pop-up fields. It seems like I still have to contact support, which feels like a waste of time for something I could do myself in five minutes. Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? First-party data collection through SMS. It makes it easy to create intelligent SMS flows that speak directly to users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Heather N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather N.") HN Heather N. Mid-Market (51-1000 emp.) 8/31/2020 "Effortless SMS Marketing with Exceptional Support" 5/5 What do you like best about Attentive? I like that the user interface of Attentive is super easy to use, which makes setting up campaigns simple and intuitive. This ease of use makes my job easier in sending out messages. I also appreciate that they're always innovating and adding new features to the platform, staying on top of the latest developments in mobile marketing. Their team, including account representatives, is super helpful, supportive, kind, and great to work with. The initial setup was straightforward and simple, not a heavy lift. Overall, these aspects make using Attentive a positive experience. Review collected by and hosted on G2.com. What do you dislike about Attentive? I like everything! Review collected by and hosted on G2.com. Recommendations to others considering Attentive: Truly a great company to work with. Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? Attentive makes it super easy to send marketing and trigger journey text messages, helping us communicate about new products, categories, and other exciting things to our customers. Review collected by and hosted on G2.com. Show More 4/10/2026 Current UserValidated ReviewerSource: Organic ## Questions about Attentive? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Attentive ](https://www.g2.com/products/attentive/discussions/new) ![Ceata E. L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ceata E. L.") CL Ceata E. Lash • Last activity over 4 years ago Conversion rate has slowed in Q1, any tips or advice? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/conversion-rate-has-slowed-in-q1-any-tips-or-advice) ![Live F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Live F.") LF Live Fabulously • Last activity almost 4 years ago Will there be full email options for Attentive soon? 1 Upvote 3 [ Join the conversation ](https://www.g2.com/discussions/will-there-be-full-email-options-for-attentive-soon) [ View all Discussions ](https://www.g2.com/products/attentive/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 6 months ### Average Discount 12% [ View More Pricing Information ](https://www.g2.com/products/attentive/pricing) Attentive Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e13d9a3c932283bf5f5a71adfb2ae176/klaviyo%282%29.png "Product Avatar Image") Klaviyo 4.6/5(1,360) [ Compare Now ](https://www.g2.com/compare/attentive-vs-klaviyo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_bb00d7c5f52d485d8d95648c96180775/postscript.jpg "Product Avatar Image") Postscript 4.8/5(161) [ Compare Now ](https://www.g2.com/compare/attentive-vs-postscript) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9e6d9338f250174ed915e718b8144e5a/braze.jpg "Product Avatar Image") Braze 4.5/5(1,689) [ Compare Now ](https://www.g2.com/compare/attentive-vs-braze) ##### ##### Attentive Features Campaigns Bulk SMS Text Messaging Bulk SMS Two-Way Text Messaging Text Scheduler SMS Platform Reporting Marketing Automation White Label [ View More Features ](https://www.g2.com/products/attentive/features) ## Top-Rated Alternatives [ ![Braze](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Braze") Braze 4.5/5(1,689) ](https://www.g2.com/products/braze/reviews) [ ![Postscript](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Postscript") Postscript 4.8/5(161) ](https://www.g2.com/products/postscript/reviews) [ ![Klaviyo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Klaviyo") Klaviyo 4.6/5(1,360) ](https://www.g2.com/products/klaviyo/reviews) [ View All Alternatives ](https://www.g2.com/products/attentive/competitors/alternatives) ##### Categories on G2 [SMS Marketing](https://www.g2.com/categories/sms-marketing)[Marketing Automation](https://www.g2.com/categories/marketing-automation)[AI Marketing Agents](https://www.g2.com/categories/ai-marketing-agents) [SMS Marketing](https://www.g2.com/categories/sms-marketing)[Marketing Automation](https://www.g2.com/categories/marketing-automation)[AI Marketing Agents](https://www.g2.com/categories/ai-marketing-agents)[Mobile Marketing](https://www.g2.com/categories/mobile-marketing)[RCS Business Messaging](https://www.g2.com/categories/rcs-business-messaging) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best platforms for real-time buyer intent alerts](https://www.g2.com/discussions/which-are-the-best-platforms-for-real-time-buyer-intent-alerts)[What release notes management software works best for 50-500 employee organizations in SaaS?](https://www.g2.com/discussions/what-release-notes-management-software-works-best-for-50-500-employee-organizations-in-saas%20)[ServiceTitan vs Jobber for a growing home services business that needs scheduling, invoicing and customer history in one place?](https://www.g2.com/discussions/servicetitan-vs-jobber-for-a-growing-home-services-business-that-needs-scheduling-invoicing-and-customer-history-in-one-place) [Which wide column solutions offer the best scalability and storage efficiency?](https://www.g2.com/discussions/which-wide-column-solutions-offer-the-best-scalability-and-storage-efficiency)[What are the best grant management software platforms for mid-market companies needing fast rollout without extensive IT overhead?](https://www.g2.com/discussions/what-are-the-best-grant-management-software-platforms-for-mid-market-companies-needing-fast-rollout-without-extensive-it-overhead)[Pros and Cons Details](https://www.g2.com/products/attentive/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)