--- title: Attentive Reviews meta\_title: 'Attentive Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1483 reviews by the users' company size, role or industry to find out how Attentive works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1483 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Attentive Reviews & Product Details Visit Website Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer's purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, and Dickey’s Barbeque Pit, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love. To learn more about Attentive or to request a demo, visit www.attentive.com. * * * Product Website Attentive Seller [Attentive](https://www.g2.com/sellers/attentive) Discussions [Attentive Community](https://www.g2.com/products/attentive/discuss) Solution Type All-in-One Overview by Megan Miller (Senior Director of Growth Marketing at Attentive) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/attentive/pricing) ## Attentive Integrations (70) What do users say about integrations? Verified by Attentive [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Analytics ](https://www.g2.com/products/adobe-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Campaign ](https://www.g2.com/products/adobe-campaign/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Commerce (formerly Magento Commerce) ](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Marketo Engage ](https://www.g2.com/products/adobe-marketo-engage/reviews)[ ![Product Avatar 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](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![CeliaMarie D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CeliaMarie D.") CD CeliaMarie D. Chief of Staff Small-Business (50 or fewer emp.) 4/10/2026 "User-Friendly Templates, Fast Support—But Lots of Features to Learn" 3.5/5 What do you like best about Attentive? It is user friendly, easy to navigate and building new emails off of my templates is helpful especially when delegating email strategy across different team members. We are a lean team and having something that is easy to use is helpful! Whenever we have run into an issue the support team has been really quick and easy to work with, getting new team members on the platform is seamless. In comparison to other softwares, we like the pricing of attentive and the SMS features. Review collected by and hosted on G2.com. What do you dislike about Attentive? As easy as it is to use, as someone who doesn't have the most email management or CRM experience, there is a lot to see when you navigate through and sometimes I worry we aren't using all the features to our advantage. Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? It is helping us drive sales, awareness for new collections and collaborations and gives us a way to track our customers and it syncs with Shopify so we're able to easily segment out our list. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller BA Becca A. Marketing Manager Mid-Market (51-1000 emp.) 3/25/2025 "User-Friendly with Exceptional Support" 4/5 What do you like best about Attentive? I find Attentive's platform simple to use, making sending SMS messages to our subscribers super easy and convenient. The ease of use extends to handling email tasks too, as I've occasionally had to cover for my coworker, and it was very simple to figure out. The Attentive team has been very helpful, always sharing different data and new opportunities with us, and they are willing to answer any questions we have. I appreciate having SMS and email on the same platform, and the initial setup was simple since we were already familiar with using SMS. Review collected by and hosted on G2.com. What do you dislike about Attentive? Send times for SMS could be improved without having to pay for send time AI. Occasionally we have deals that are only valid at a certain time, we are located in Utah. Quiet hours make it super complicated sometimes. It would be nice if we could have it send after a specific time has been passed and then wait to send for those in quiet hour areas. Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? Attentive provides an easy-to-use platform for sending SMS to subscribers, making it simple and convenient. The team is helpful, sharing data and opportunities, and it's easy to switch between SMS and email on the same platform. Review collected by and hosted on G2.com. Show More 4/10/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Connor C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Connor C.") CC Connor C. Marketing Specialist Mid-Market (51-1000 emp.) 7/29/2025 "Powerful AI Tools with Room for UI Improvement" 4/5 What do you like best about Attentive? I love that Attentive allows us to reach our customers right in their pockets on the phone and helps us create a brand voice that can communicate directly with clients. The push into AI has been a really cool thing to see and grow, and I can do a lot of great things with Attentive's tools and their use of AI. The AI tools allow me to dictate the tone and messaging around key sales and set it live, capturing a lot of engagement. This helps me use my time for other tasks in SMS and Email. Review collected by and hosted on G2.com. What do you dislike about Attentive? The UI is not my favorite aspect. It's not hard to use but it can feel blocky at times. I also feel like there are some logic choices for segments that feel like they are missing. Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? Attentive allows us to reach customers directly via SMS, helping us create a brand voice and engage clients effectively. The AI tools let me set the tone for sales messaging, capturing engagement and freeing up time for other tasks. Review collected by and hosted on G2.com. Show More 4/10/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Isabella C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Isabella C.") IC Isabella C. Mobile Marketing Strategy Manager Enterprise (\> 1000 emp.) 5/22/2025 "Innovation, Support, and Integrity. Attentive is our preferred SMS Marketing provider." 5/5 What do you like best about Attentive? Working alongside our Customer Success Manager is an absolute pleasure. The team is extremely knowledgeable, helpful, and supportive, and they’re willing to do whatever it takes to help ensure our SMS Marketing program is successful. We also have clear, transparent conversations about product development and enhancements, including platform features as well as improvements that are specific to our program. They are a leader in the SMS industry and have provided great insight as it pertains to iOS26 privacy updates; leading to sustainable delivery and engagement rates. We also will begin using RCS Business Messaging thanks to the team's innovative updates. Review collected by and hosted on G2.com. What do you dislike about Attentive? Integration within various hospitality-industry booking engines would be a game changer for our company. Pulling data such as stay dates, room types, etc., will ensure a more personalized and relevant message to guests with hotel reservations. Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? Attentive helps us reach our customers where they are. We’re seeing strong engagement, and it’s been an ideal platform to integrate into our tech stack. The two-way conversations also let us gather zero-party data, so we can make sure our messaging and offers are reaching the highest-intent customers. Review collected by and hosted on G2.com. Show More Response from Andrew Tissera of Attentive [Editedit](https://www.g2.com/survey_responses/attentive-review-11207229/official_response/edit) Thank you for your feedback! We understand that implementation can be time-consuming, but we're glad to hear that it has been worth the investment for you. We appreciate your suggestion for integrations and will definitely take it into consideration for future enhancements. 4/10/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Bri B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bri B.") BB Bri B. Sr. Manager of Customer Success Small-Business (50 or fewer emp.) 4/10/2026 "Effortless SMS Communication, Slight Login Hassle" 4.5/5 What do you like best about Attentive? I find Attentive really easy to use, and it's definitely an upgrade from our previous service. It makes communication with our customers a lot easier, ensuring they stay informed when we're launching products or sales, and even when things are back in stock. Attentive is also a great way for our customers to reach our customer service team if they encounter any issues with their orders or during the checkout experience. The initial setup was very easy too. Review collected by and hosted on G2.com. What do you dislike about Attentive? I wish that our users would stay logged in because every time I click into it, even if it's just five minutes after my last use, I have to put in my password and username again. It's just a little bit inconvenient. Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? Attentive makes customer communication easier, ensuring they stay updated on product launches and sales. It's also valuable for customer service, helping resolve issues with orders or checkout. Review collected by and hosted on G2.com. Show More 4/13/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") UA Verified User in Apparel & Fashion Mid-Market (51-1000 emp.) 7/14/2026 "Attentive Keeps Innovating with AI Tools and a Better User Experience" 4.5/5 What do you like best about Attentive? I enjoy how Attentive is constantly pushing the envelope with their product with new enhancements like AI tools to their platform along with updates to their existing platform's user experience. Support is easy to reach with either your CSM team or White Glove chat. Review collected by and hosted on G2.com. What do you dislike about Attentive? We work in a seasonal industry and the level of reporting that we require is not 100% aligned to what Attentive provides. We have relied on additional support staff to meet these needs, but I feel more accessible custom reporting would make them a solution fit for any industry. Email service is improving, but there are some gaps in the product that needs continued work. Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? By switching over to Attentive, we've been able to bridge together our SMS program with our email program. This has allowed us to build more fluid journeys for subscriber. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Justin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin W.") JW Justin W. Digital Marketing Strategist Small-Business (50 or fewer emp.) 7/14/2026 "Effortless Marketing Campaign Management with Room for Improvement" 5/5 What do you like best about Attentive? I like using Attentive for our SMS and email marketing campaigns, especially for its journey automation features that help in growing our subscriber list and running automated lifecycle journeys. The user interface is great, making it easy to navigate, and creating custom segments is super easy, which saves a lot of time during major campaign launches. The initial setup was easy, and all these features make the tool invaluable to us. Review collected by and hosted on G2.com. What do you dislike about Attentive? I think the ability to reorder messages definitely needs improvement. Having to remove targeting just to add another message to the timeline makes the process harder than it should be. Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? Attentive solves our problem of reaching customer segments, making custom segments easy and saving time during big campaign launches. It helps with targeted messaging to prior purchasers and non-engagers, essential for our sales. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 7/30/2025 "Positive experience overall" 5/5 What do you like best about Attentive? love how easy and intuitive the platform is to use for SMS as well as the amazing events the brand is organising, easy to implement new Review collected by and hosted on G2.com. What do you dislike about Attentive? didn't really get any proacrive advice from the CSM on what to improve to get more out of the channel CSM based in USA but account / company is based in the UK / harder to schedule a calls or a bit time consuming to wait on the response/live chat Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? I get a good ROAS on the US texts, I feel it's still lacking the trust in the UK audience so a bit harder to get out of that audience but I feel attentive CSMs need a bit more proactive approach in ways of contact in case they see any opportunities for improvement with the account. Review collected by and hosted on G2.com. Show More 7/15/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Rose N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rose N.") RN Rose N. Community Manager Small-Business (50 or fewer emp.) 10/28/2025 "User-Friendly Marketing with Stellar Support" 5/5 What do you like best about Attentive? I like that the campaigns on Attentive are easy to set up, which is great since I don't have any background in computer design or coding. The white glove customer service chat is fantastic, with staff that are very friendly and have good hours. I find them incredibly helpful as they explain things in detail and jump into the account to make changes for me. The initial setup was very easy too, with listwarming completed for us. Review collected by and hosted on G2.com. What do you dislike about Attentive? The customizable level of an order confirmation email isn't great. It can't pull order tags, so we can't separate emails between products for our customers. Some of our orders are pre-order only, large, or shipping at a later date, and we need more flexibility. Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? I use Attentive for email newsletters, SMS, and customer journeys. It helps capture customers with cart abandonment and facilitates marketing. Review collected by and hosted on G2.com. Show More 4/10/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Design](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Design") AD Verified User in Design Small-Business (50 or fewer emp.) 7/14/2026 "Easy SMS Design, But Pricing and Delayed Metrics Make ROI Hard to Gauge" 3.5/5 What do you like best about Attentive? The interface for designing SMS messages is easy to use and understand. Review collected by and hosted on G2.com. What do you dislike about Attentive? I think the cost is too expensive for the service provided. I also find that it takes too long for metrics to update after sending campaigns (it will be several hours before any metrics show up). I also find it difficult to tell which sales attributed to Attentive are \*actually\* attributed correctly or if they were through my email provider and Attentive only collected some of their information. This makes it difficult to understand if I am getting my money's worth. Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? It's fast and easy to set up an SMS campaign, it doesn't take much effort on my end and I don't need to try and figure out how features work because everything is kept relatively simple. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Attentive? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Attentive ](https://www.g2.com/products/attentive/discussions/new) ![Live F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Live F.") LF Live Fabulously • Last activity almost 4 years ago Will there be full email options for Attentive soon? 1 Upvote 3 [ Join the conversation ](https://www.g2.com/discussions/will-there-be-full-email-options-for-attentive-soon) ![Ceata E. L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ceata E. L.") CL Ceata E. Lash • Last activity over 4 years ago Conversion rate has slowed in Q1, any tips or advice? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/conversion-rate-has-slowed-in-q1-any-tips-or-advice) [ View all Discussions ](https://www.g2.com/products/attentive/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 6 months ### Average Discount 12% [ View More Pricing Information ](https://www.g2.com/products/attentive/pricing) Attentive Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e13d9a3c932283bf5f5a71adfb2ae176/klaviyo%282%29.png "Product Avatar Image") Klaviyo 4.6/5(1,360) [ Compare Now ](https://www.g2.com/compare/attentive-vs-klaviyo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_bb00d7c5f52d485d8d95648c96180775/postscript.jpg "Product Avatar Image") Postscript 4.8/5(161) [ Compare Now ](https://www.g2.com/compare/attentive-vs-postscript) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9e6d9338f250174ed915e718b8144e5a/braze.jpg "Product Avatar Image") Braze 4.5/5(1,689) [ Compare Now ](https://www.g2.com/compare/attentive-vs-braze) ##### ##### Attentive Features Campaigns Bulk SMS Text Messaging Bulk SMS Two-Way Text Messaging Text Scheduler SMS Platform Reporting Marketing Automation White Label [ View More Features ](https://www.g2.com/products/attentive/features) ## Top-Rated Alternatives [ ![Braze](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Braze") Braze 4.5/5(1,689) ](https://www.g2.com/products/braze/reviews) [ ![Postscript](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Postscript") Postscript 4.8/5(161) ](https://www.g2.com/products/postscript/reviews) [ ![Klaviyo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Klaviyo") Klaviyo 4.6/5(1,360) ](https://www.g2.com/products/klaviyo/reviews) [ View All Alternatives ](https://www.g2.com/products/attentive/competitors/alternatives) ##### Categories on G2 [SMS Marketing](https://www.g2.com/categories/sms-marketing)[Marketing Automation](https://www.g2.com/categories/marketing-automation)[AI Marketing Agents](https://www.g2.com/categories/ai-marketing-agents) [SMS Marketing](https://www.g2.com/categories/sms-marketing)[Marketing Automation](https://www.g2.com/categories/marketing-automation)[AI Marketing Agents](https://www.g2.com/categories/ai-marketing-agents)[Mobile Marketing](https://www.g2.com/categories/mobile-marketing)[RCS Business Messaging](https://www.g2.com/categories/rcs-business-messaging) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best platforms for real-time buyer intent alerts](https://www.g2.com/discussions/which-are-the-best-platforms-for-real-time-buyer-intent-alerts)[What release notes management software works best for 50-500 employee organizations in SaaS?](https://www.g2.com/discussions/what-release-notes-management-software-works-best-for-50-500-employee-organizations-in-saas%20)[ServiceTitan vs Jobber for a growing home services business that needs scheduling, invoicing and customer history in one place?](https://www.g2.com/discussions/servicetitan-vs-jobber-for-a-growing-home-services-business-that-needs-scheduling-invoicing-and-customer-history-in-one-place) [Which wide column solutions offer the best scalability and storage efficiency?](https://www.g2.com/discussions/which-wide-column-solutions-offer-the-best-scalability-and-storage-efficiency)[What are the best grant management software platforms for mid-market companies needing fast rollout without extensive IT overhead?](https://www.g2.com/discussions/what-are-the-best-grant-management-software-platforms-for-mid-market-companies-needing-fast-rollout-without-extensive-it-overhead)[Pros and Cons Details](https://www.g2.com/products/attentive/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)