--- title: Attentive Reviews meta\_title: 'Attentive Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1483 reviews by the users' company size, role or industry to find out how Attentive works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1483 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Attentive Reviews & Product Details Visit Website Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer's purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, and Dickey’s Barbeque Pit, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love. To learn more about Attentive or to request a demo, visit www.attentive.com. * * * Product Website Attentive Seller [Attentive](https://www.g2.com/sellers/attentive) Discussions [Attentive Community](https://www.g2.com/products/attentive/discuss) Solution Type All-in-One Overview by Megan Miller (Senior Director of Growth Marketing at Attentive) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/attentive/pricing) ## Attentive Integrations (70) What do users say about integrations? Verified by Attentive [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Analytics ](https://www.g2.com/products/adobe-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Campaign ](https://www.g2.com/products/adobe-campaign/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Commerce (formerly Magento Commerce) ](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Marketo Engage ](https://www.g2.com/products/adobe-marketo-engage/reviews)[ ![Product Avatar 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](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Ciara G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ciara G.") CG Ciara G. Mid-Market (51-1000 emp.) 4/10/2026 "Intuitive Platform with Scope for MMS Improvement" 4/5 What do you like best about Attentive? I like that Attentive is very intuitive and easy to onboard. From crafting a text to editing a journey, everything is smooth. Also, adding links to messages that Attentive provides tracking on is super easy and works well. It helps drive our subscribers to our website, which is always a goal. It also provides data on how the subscriber interacts with our text message and which messaging or deal performs or converts best. Review collected by and hosted on G2.com. What do you dislike about Attentive? We had issues with MMS performing correctly. I wish there was a way to audit that it was working correctly instead of me only finding out because I am in the SMS journey. For instance, the phone number was not automatically saving in the contact card so the contact card was not working. This was not working for days before I sent a test text to myself and discovered the issue. If there was an internal process to ensure things like the contact card feature were working, we wouldn't have been dark for those days. Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? I use Attentive for SMS marketing to notify subscribers about deals, drive urgency during sales, and promote offers. It helps drive traffic to our website, provides data on interactions, and shows which messaging works best. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Alicia F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alicia F.") AF Alicia F. Mid-Market (51-1000 emp.) 4/10/2026 "User-Friendly with Smart AI Features, But Needs Improvement" 4/5 What do you like best about Attentive? I use Attentive for SMS and email campaigns. I find the platform user-friendly and easy to navigate, which I appreciate when building campaigns. The AI features are great for segmenting audiences, helping to figure out who to send campaigns to, and providing great recommendations. I love how it handles scheduling and manages smart times for sending. I also appreciate the ability to build flows to keep communicating with customers automatically, which helps in building relationships without having to manually schedule campaigns. The AI does a good job of filtering the audience, and the tagging feature is nice for reporting. Additionally, the White Glove team is very reliable and great to reach out to, making the platform quite useful even for those who may not be familiar with email and SMS. Review collected by and hosted on G2.com. What do you dislike about Attentive? When I tried to build out campaigns in a folder for the month, all of them got scheduled at once when I wasn't ready. I had to go back and edit them to draft mode, which was frustrating. Also, there's a limitation of only using five tags on a product, which I think could be improved. Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? I use Attentive's AI features for segmentation, helping me build targeted campaigns. It also smartly schedules messages and automates customer communications, enhancing engagement without manual effort. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 4/10/2026 "Easy Campaign Setup, but Data Depth and Event Targeting Need Improvement" 3/5 What do you like best about Attentive? I would say I like the data I receive and ease of setting up campaigns and flows. Review collected by and hosted on G2.com. What do you dislike about Attentive? The lack of depth of in the data. It becomes pretty manual for me to understand why a test did well or even if I'm in an product trial. Sales/ Account Managers can't tell me anything in detail. That's great the product is increase my revenue, but what do the customers in this trial have in common that is leading to higher performance. I can't trust data that has no depth or reasoning. Also, the events. There needs to be a wider depth to these that aren't transactional with better filters. The last time I used an Attentive event - It was targeting every and charging me $$$ - even though I had filters. Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? It's giving me another channel to help reach customers and providing a 180 approach to understanding our customer profiles/identity Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Maddie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maddie G.") MG Maddie G. Mid-Market (51-1000 emp.) 4/10/2026 "Exceptional Support Team and Great SMS Features" 4.5/5 What do you like best about Attentive? I like the Attentive support the most. I've worked with Attentive for about five years now and have had multiple different CSMs. Every single time, I'm impressed by how hands on they are. Even after hours, the white glove team is very supportive and capable of taking action instead of just telling you what to do. Review collected by and hosted on G2.com. What do you dislike about Attentive? I think that there's a little bit of a lack of communication between Attentive and Klaviyo. Attentive doesn't pass enough or really any information over to Klaviyo aside from the sign-up units. I'd love to see all the metrics and SMS click information that Attentive can receive from Klaviyo but inside Klaviyo for Attentive. That's something that could be a little bit fixed. Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? I use Attentive to target customers and track their journey, improving engagement through SMS without needing explicit metrics from Shopify. It simplifies excluding customers by location due to legal requirements, making our program better. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ER Enrique R. Retention Specialist Mid-Market (51-1000 emp.) 4/13/2026 "Easy Access to Subscriber Promo Details and SMS Threads, Though Sometimes Difficult" 3.5/5 What do you like best about Attentive? Being able to find all customer promotional and code details right on the subscriber page is super useful, since I use this information all the time. Easy to locate a customer and SMS threads with the activity tab on subscribers so i can see if the customer is being truthful. I am able to use this information for proof of customer interactions. Review collected by and hosted on G2.com. What do you dislike about Attentive? I find it is diffcult sometimes to locate exact customer texts using there #'s, emails is easy but SMS sometimes the full text thread doesn't pop up Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? Helps me locate customer promotional information easily and affectively. This solves the issue of going though all convos to find this information Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Jim G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jim G.") JG Jim G. Account Manager Small-Business (50 or fewer emp.) 7/29/2025 "Smooth and Efficient with Instant Analytics" 5/5 What do you like best about Attentive? I find Attentive incredibly efficient. It's smooth, simple, and cool software that immensely helps even those new to creative work. I love the quick feedback on detail—sending a campaign and getting results instantly is amazing. The analytics are quick, allowing me to give clients immediate results. The creative abilities and uniqueness of the platform are encouraging, helping non-experts become experts. The initial setup was smooth, with helpful and available service. Review collected by and hosted on G2.com. What do you dislike about Attentive? I don’t have anything that dislike. It’s so much better than Twilio that I used prior. Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? Attentive is incredibly efficient and user-friendly. It provides quick, detailed feedback from campaigns, allowing fast client updates and helps even creative newbies become experts. Review collected by and hosted on G2.com. Show More 4/13/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brooke Fisher G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brooke Fisher G.") BG Brooke Fisher G. Small-Business (50 or fewer emp.) 2/15/2026 "Centralized Marketing with Helpful Support but Needs AI Improvements" 3.5/5 What do you like best about Attentive? I like that Attentive is always trying to improve and is moving into AI. Even though AI hasn't been included yet in the basic plan, I'm hopeful it will grow. I also like that I can see all of my SMS and email in one place. The initial setup was super easy, and their 'white glove' team is super helpful. Review collected by and hosted on G2.com. What do you dislike about Attentive? I wish AI was included on the basic plan. Klaviyo lets you use smart sending for free but it's a charge with Attentive. Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? I use Attentive for recovering carts, announcing new things, and seeing all my SMS and email in one place. Review collected by and hosted on G2.com. Show More 7/14/2026 Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Cosmetics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Cosmetics") AC Verified User in Cosmetics Small-Business (50 or fewer emp.) 7/15/2026 "Attentive Leads the Way in Innovative, Highly Integrated SMS Marketing" 4.5/5 What do you like best about Attentive? Attentive is a leader in the SMS marketing space. The platform is always innovating and is also the most integrated sms platform out there. Review collected by and hosted on G2.com. What do you dislike about Attentive? Because the platform is always changing sometimes updates are not communicated thoroughly or clearly. Either new functionalities are added without explanation or existing functionalities change and it is up to the user to figure out how to adjust or where to find things in the platform, etc. Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? Attentive is handling our list growth without me having to use another popup platform and then pass phone numbers along. Attentive is also helping me segment the audience for insights. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sarah D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah D.") SD Sarah D. Customer Service Representative Small-Business (50 or fewer emp.) 7/14/2026 "Responsive Support Team, with a Few Occasional Hiccups" 3.5/5 What do you like best about Attentive? First, the support! We have a great team whos always ready to step in and help/ Review collected by and hosted on G2.com. What do you dislike about Attentive? We've had a few bad hiccups, but I feel like that is the same with any platform. Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? Attentive has helped us improve how we communicate with customers throughout their shopping journey. We're able to quickly notify customers about promotions, product launches, and important order updates through SMS! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sam T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam T.") ST Sam T. Insights Director Mid-Market (51-1000 emp.) 4/10/2026 "Effortless Campaign Management, Needs More Integrations" 4/5 What do you like best about Attentive? I use Attentive for SMS and Email campaigns. I like that it allows easier management of these two channels and provides clear reporting. The dashboard features for reporting results are very easy to use and are mostly good to go out of the box. The default dashboard contains most of the information needed to report on campaign results and performance, and where more granularity is needed, there are specific reporting features. The initial setup of Attentive was very easy as it guides you through each step. Review collected by and hosted on G2.com. What do you dislike about Attentive? It needs more native integrations and less reliance on 3rd party connectors like Zapier. We have to use it with Zapier because it doesn't have Google Ads integration. Review collected by and hosted on G2.com. What problems is Attentive solving and how is that benefiting you? I find Attentive makes managing SMS and email channels easier with clear reporting. The default dashboard is user-friendly and comprehensive for campaign results and performance, with specific reporting features when granularity is needed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Attentive? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Attentive ](https://www.g2.com/products/attentive/discussions/new) ![Ceata E. L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ceata E. L.") CL Ceata E. Lash • Last activity over 4 years ago Conversion rate has slowed in Q1, any tips or advice? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/conversion-rate-has-slowed-in-q1-any-tips-or-advice) ![Live F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Live F.") LF Live Fabulously • Last activity almost 4 years ago Will there be full email options for Attentive soon? 1 Upvote 3 [ Join the conversation ](https://www.g2.com/discussions/will-there-be-full-email-options-for-attentive-soon) [ View all Discussions ](https://www.g2.com/products/attentive/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 6 months ### Average Discount 12% [ View More Pricing Information ](https://www.g2.com/products/attentive/pricing) Attentive Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e13d9a3c932283bf5f5a71adfb2ae176/klaviyo%282%29.png "Product Avatar Image") Klaviyo 4.6/5(1,360) [ Compare Now ](https://www.g2.com/compare/attentive-vs-klaviyo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_bb00d7c5f52d485d8d95648c96180775/postscript.jpg "Product Avatar Image") Postscript 4.8/5(161) [ Compare Now ](https://www.g2.com/compare/attentive-vs-postscript) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9e6d9338f250174ed915e718b8144e5a/braze.jpg "Product Avatar Image") Braze 4.5/5(1,689) [ Compare Now ](https://www.g2.com/compare/attentive-vs-braze) ##### ##### Attentive Features Campaigns Bulk SMS Text Messaging Bulk SMS Two-Way Text Messaging Text Scheduler SMS Platform Reporting Marketing Automation White Label [ View More Features ](https://www.g2.com/products/attentive/features) ## Top-Rated Alternatives [ ![Braze](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Braze") Braze 4.5/5(1,689) ](https://www.g2.com/products/braze/reviews) [ ![Postscript](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Postscript") Postscript 4.8/5(161) ](https://www.g2.com/products/postscript/reviews) [ ![Klaviyo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Klaviyo") Klaviyo 4.6/5(1,360) ](https://www.g2.com/products/klaviyo/reviews) [ View All Alternatives ](https://www.g2.com/products/attentive/competitors/alternatives) ##### Categories on G2 [SMS Marketing](https://www.g2.com/categories/sms-marketing)[Marketing Automation](https://www.g2.com/categories/marketing-automation)[AI Marketing Agents](https://www.g2.com/categories/ai-marketing-agents) [SMS Marketing](https://www.g2.com/categories/sms-marketing)[Marketing Automation](https://www.g2.com/categories/marketing-automation)[AI Marketing Agents](https://www.g2.com/categories/ai-marketing-agents)[Mobile Marketing](https://www.g2.com/categories/mobile-marketing)[RCS Business Messaging](https://www.g2.com/categories/rcs-business-messaging) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which engineering document management platform is easiest for a remote engineering team to use on tablets and phones without forcing everyone to a desktop browser?](https://www.g2.com/discussions/which-engineering-document-management-platform-is-easiest-for-a-remote-engineering-team-to-use-on-tablets-and-phones-without-forcing-everyone-to-a-desktop-browser)[Popular product information management software options](https://www.g2.com/discussions/popular-product-information-management-software-options)[Which aviation compliance monitoring solutions offer customizable workflows that adapt to operational processes?](https://www.g2.com/discussions/which-aviation-compliance-monitoring-solutions-offer-customizable-workflows-that-adapt-to-operational-processes) [Top-rated customer service automation app in software industry](https://www.g2.com/discussions/top-rated-customer-service-automation-app-in-the-software-industry)[Suggest the best digital asset management software](https://www.g2.com/discussions/suggest-the-best-digital-asset-management-software)[Pros and Cons Details](https://www.g2.com/products/attentive/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)