---
title: Attendo Reviews
meta_title: 'Attendo Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Attendo works for a business like yours.
aggregate_rating:
  rating_value: 4.8
  review_count: 2
  scale: '5'
date_modified: '2025-10-02'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Attendo Reviews
**Vendor:** Think In Cloud  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 2
## About Attendo
Attendo is a set of cloud software tools to improve the communication, organization and development of your business.




## Attendo Reviews
  ### 1. Improved Communication With Attendo

**Rating:** 4.5/5.0 stars

**Reviewed by:** Alessandra L. | HR Manager , Environmental Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 13, 2024

**What do you like best about Attendo?**

Attendo  makes business developement easy thanks to communication features offered.
It is cloud based and therefore secure and easy to access and scale 
It has streamlined all our business communication needs.
Implementation was effortless and th support team very helpful - always.

**What do you dislike about Attendo?**

Attendo has all we need and no malfunctioning that I know of

**What problems is Attendo solving and how is that benefiting you?**

It is a great communication and help desk solution for business.

  ### 2. "Great App to Have Manage Multiple Task"

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gulzar P. | Senior Team Leader, Enterprise (> 1000 emp.)

**Reviewed Date:** January 11, 2024

**What do you like best about Attendo?**

Usage for users is really easy, Great app to have multiple Features,Installation procedure is really easy, Tracking is also great

**What do you dislike about Attendo?**

It takes some time more time to load data.

**What problems is Attendo solving and how is that benefiting you?**

We have contract base workers here, it helps us for attendane as well as to plan multiple task and track them, It is really help ful for help desk to get all data on same platform



- [View Attendo pricing details and edition comparison](https://www.g2.com/products/attendo/reviews?page=1&section=pricing&secure%5Bexpires_at%5D=2026-08-09+13%3A20%3A49+-0500&secure%5Bsession_id%5D=6c91d031-87fd-484c-aad6-e85643822692&secure%5Btoken%5D=2b17cfbb82053bf0d81a1a424c6a351337addf788ca34d75c375d5a6c8224cd3&format=llm_user)

## Attendo Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

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