1. [Home](https://www.g2.com/) 2. ... 3. [Service Desk Software](https://www.g2.com/categories/service-desk) 4. [atSpoke Discussions](https://www.g2.com/products/atspoke/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d7793527bfeb7177326e4e8c6a9d2bb1/atspoke.png "Product Avatar Image") ](/products/atspoke/reviews) [ atSpoke ](/products/atspoke/reviews) (1)4.3/5 atSpoke is a modern workplace operations platform that helps businesses scale by giving every employee what they need to be their most productive. Purpose built to work with your SaaS toolset, IT, HR and Operations teams get more done where they work and resolve requests faster with one central command center, backed by intuitive ticketing, a dynamic knowledge base, and end-to-end machine learning. Employees get convenient and immediate self-help in the tools they already use with conversational omnichannel experience. With atSpoke, organizations are able to unlock their workforce’ productivity and move work forward faster. Databricks, Root Insurance, Mapbox and more rely on atSpoke to deliver better employee support faster. Show More * * * ### 51.0 Nps Score Already have atSpoke? ### All atSpoke Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is atSpoke used for? ](/discussions/what-is-atspoke-used-for) What is atSpoke used for? [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+atSpoke+questions+and+get+answers+from+expert+users+in+our+atSpoke+Discussions+section.&title=atSpoke+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatspoke%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=atSpoke+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatspoke%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatspoke%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=atSpoke+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatspoke%2Fdiscuss%0aAsk+atSpoke+questions+and+get+answers+from+expert+users+in+our+atSpoke+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=atSpoke+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatspoke%2Fdiscuss%0aAsk+atSpoke+questions+and+get+answers+from+expert+users+in+our+atSpoke+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Guillermo C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guillermo C.") GC Loading... [Guillermo C.](https://www.g2.com/users/d1a17f33-9071-426c-b528-a66ba7486c97 "Guillermo C.") • almost 6 years ago More Options - [ # Do you fully use atSpoke for Onboarding or are there other tools you use inbetween? ](/discussions/32973-do-you-fully-use-atspoke-for-onboarding-or-are-there-other-tools-you-use-inbetween) We currently have tools that need to be manually assigned, so if anyone else out there is having the same experience, how do you deal with it? [ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+atSpoke+questions+and+get+answers+from+expert+users+in+our+atSpoke+Discussions+section.&title=atSpoke+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatspoke%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=atSpoke+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatspoke%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatspoke%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=atSpoke+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatspoke%2Fdiscuss%0aAsk+atSpoke+questions+and+get+answers+from+expert+users+in+our+atSpoke+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=atSpoke+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatspoke%2Fdiscuss%0aAsk+atSpoke+questions+and+get+answers+from+expert+users+in+our+atSpoke+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Jason Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason Y.") JY Loading... [Jason Y.](https://www.g2.com/users/317ac9e1-3b9e-4f85-840b-70b37d8f6c63 "Jason Y.") • almost 6 years ago Recruiter Recruiter More Options - [ # Best practices for reminding people to keep using the tool? ](/discussions/33009-best-practices-for-reminding-people-to-keep-using-the-tool) I'm a little concerned that we might reach a "use it or lose it" stage where some of our more tenured employees simply won't adopt theh platform. People are ultimately resistant to change. Any tips for keeping the tool front of mind for when people eventually forget that it's around and helpful? [ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+atSpoke+questions+and+get+answers+from+expert+users+in+our+atSpoke+Discussions+section.&title=atSpoke+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatspoke%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=atSpoke+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatspoke%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatspoke%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=atSpoke+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatspoke%2Fdiscuss%0aAsk+atSpoke+questions+and+get+answers+from+expert+users+in+our+atSpoke+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=atSpoke+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatspoke%2Fdiscuss%0aAsk+atSpoke+questions+and+get+answers+from+expert+users+in+our+atSpoke+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/atspoke/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/5c015cf6f7388229d9282250e4f064b1/atspoke.svg "Product Avatar Image") ### Have you used atSpoke before? Answer a few questions to help the atSpoke community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatspoke%2Fdiscuss%3Fsmall_ask%3Datspoke) No ## Top Contributors in atSpoke 1 ![Greirson L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Greirson L.") GL Loading... ### [Greirson L.](https://www.g2.com/users/b3f2cf3e-fcb8-4d9e-bec0-e18109487367 "Greirson L.") Director of IT 1 pt