They have excellent customer service associates. Review collected by and hosted on G2.com.
It is sometimes difficult to find the icons that I am looking for. Review collected by and hosted on G2.com.
The Atriuum Integrated Library System has been a cost-effective, easy-to-use, and reliable product for our library since we switched to it in 2015. It has proven to be a great tool for a library of our size. There are more expensive ILS options out there that may have more or enhanced features, however, we find that Atriuum works extremely well for a library of our size serving a community of approximately 14,000 people. The hosting and maintenance have been easy and consistent. Technical support and sales are very responsive to questions and issues. They are easy to connect with via phone or email. Atriuum covers all the features that we need to see for a library of our size and there are optional modules/services you can subscribe to that will enhance your services or increase options if they are of use to your library. Our library is open 7 days a week so Atriuum is in frequent use every day for a variety of tasks from adding new materials, managing materials, checking items in and out, and helping patrons discover what we have in our collections. The recent up to a new version of the OPAC called Gallery completely updated the somewhat dated design and layout and looks excellent. Atriuum is happy to help with questions on how to use or implement features, how to run reports or create custom reports, and how to configure and setup items to work best with your workflow. For areas where we have suggestions or would like to see new features they take enchancement requests and prioritize them based on demand. There are regular updates supported by release notes to highlight new and updated features and fixes. Review collected by and hosted on G2.com.
Most of my concerns about Atriuum would be small feature changes, convenience items, or updates to some features such as the self-checkout module. Most of these items would be things that would make Atriuum work a little better with our library's workflow. As more libraries transition to being fine free, we do feel that some of the management of overdue and lost items could do with updating. We would like for there to be a simpler way for the system to be able to automatically block accounts that have items that were more than a specific number of days overdue. Under the old system with fines it was easy to set fine amount, fine limits and account maximums. As we've done away with the fine portion of the billing process some more/easier options here would be nice. However, Atriuum has been happy to provide some suggestions of ways to make it work for our workflow as best we can, and take enhancement requests for consideration in future updates. Review collected by and hosted on G2.com.
Thank you for your positive feedback! We're glad to hear that Atriuum has been a cost-effective, easy-to-use, and reliable product for your library since 2015. We appreciate your support and are committed to providing responsive technical support and continuous updates to enhance your experience.
I have used others. It is just as good and for a better price. The reports and records are great. Customer Support is the best!
Suzanne is extremely friendly and very fast in her responses. Review collected by and hosted on G2.com.
Honestly, cannot think of anything. I have not had problems with their product. Review collected by and hosted on G2.com.
Our library system is new to Atriuum. We went live on 12/1/23. The staff really appreciated the in person training. This training help with transitioning from one ILS to another. Atriuum is easy to use and, as director, I like that the staff have found the transition relatively painless. Our previous system was not the easiest to move over. There were no delays and the system was up and running on time. The public have had nothing but positive comments about the online catalog. Cataloging has also been an easy transition. Parents and staff like the kids online catalog.
Our library system is part of a consortia, Atriuum has been able to handle our consortia needs easily. There has been some adjustment to the unified catalog that was unexpected but not really an issue. Customer support has been great to work with. They have gotten back to most of our requests within a 24-hour period. Support keeps us informed of the status of the request if it is something that will take time to get an answer.
As new users of Atriuum, I have been extremely pleased from the initial contact through implementation, training and their ongoing support. Everyone we have talked to has been pleasant and knowledgeable. Review collected by and hosted on G2.com.
So far there are very few 'dislikes'. Anything that has come up as a problem, when presented to tech support, we have been satisfied with the answer/solution. Ask us in a year.
The only problem that our staff have pointed out is some of the school library functions are annoying for us as a public library. Review collected by and hosted on G2.com.
Thank you for sharing your positive experience with Atriuum. We're pleased to hear that the transition from your previous ILS has been smooth and that our customer support team has been able to address your requests in a timely manner. We value your partnership and we're committed to ensuring that you and your patron's experience with Atriuum remains positive. Thank you!
Atriuum ILS is a huge improvement to what we used before. User-friendly for librarians and patrons alike. Customer service is always super responsive and professional - ready, willing and able to help with issues and questions. Review collected by and hosted on G2.com.
I can't think of anything!! Great service! Review collected by and hosted on G2.com.
We have been an Atriuum customer for many years. Throughout our entire experience, the people at Atriuum have gone above and beyond to assist with any questions or concerns we have had in a timely manner. Review collected by and hosted on G2.com.
At this time, we have nothing to dislike! Review collected by and hosted on G2.com.
We are thrilled that you've shared your experience. Thank you for being such a loyal customer. We greatly appreciate YOU!
Atriuum ILS has been extremely easy to navigate as a new user. Would strongly recommend to any school or public library system in need of a management program. We use this daily for our entire county and it is easily connected to Booktracks for our textbook management as well. Customer service is always a phone call away if needed as well. Review collected by and hosted on G2.com.
For me there are a lot of tabs that don't seem relivent to my personal position and use. Would simplify things if there were less options. Review collected by and hosted on G2.com.
Thank you for your feedback regarding Atriuum ILS. We are thrilled that you find the platform easy to navigate and would strongly recommend it to others. We understand that you would like to reduce the number of available options in the interface. Many of the menus and navigation functions are based on the user account permissions associated with your Worker Record. In order to assist with eliminating menu options and functions that you don't use, we suggest reviewing and modifying your Worker Record and disabling any options that you don't need. If you need any assistance, please contact us at support@booksys.com or call us at 888.289.1216. We will be happy to assist you. Thank you!
It is intuitive and easy to use. I like that support is fast at responding to questions and concerns. Review collected by and hosted on G2.com.
It is sometimes hard to find relevant information. Review collected by and hosted on G2.com.
Atriuum is very user friendly. Our repersentive Andy is always positive and available to answer any questions or concerns. Their graphic team will work with you to design a attractive library card for your patrons. Review collected by and hosted on G2.com.
I don't have anything that I really dislike about Atriuum. Review collected by and hosted on G2.com.
We are thrilled to hear that you find Atriuum ILS user-friendly and that our representative Andy has been helpful and responsive to your needs. We appreciate your positive feedback about our graphic team as well. Thank you for sharing your experience!
Atriuum was implemented in our library about seven years ago. The Book System staff was so helpful and made the transistion so easy for all of our staff. Atriuum is so user friendly, both to staff and patrons. During COVID, patrons were able to reserve books online and we were able to put the books to have no contact pick up for patrons. It was amazing, we were able to provide materials to patrons in a safe way. I have loved Atriuum since we started using it, but COVID showed us how truly valuable having this system in place was. Review collected by and hosted on G2.com.
So far, there really is not anything I dislike about Atriuum. Review collected by and hosted on G2.com.
Thank you for sharing your positive experience with Atriuum. We are glad to hear that our system has made it easy for your staff to transition and has provided valuable features for your patrons, especially during COVID.