I have been using Atriuum for over twenty years at my school library. It is the most user friendly software for libraries available. My students love the kid-friendly OPAC with fun designs that can set to automatically change with the seasons. I use Atriuum's customizable toobar at the top to make frequent jobs a snap. It is easy for me to access reports, and I can change the way they are sorted or add columns of information I need. Importing marc records is simple. Best of all, the tech support is not outsourced. The customer service is handled right there in their office with a professional and courteous staff who know the program inside and out. They always treat me like I'm a priority even though we are a small school library. Review collected by and hosted on G2.com.

I don't have any complaints about this software or about Book Systems, Inc. Review collected by and hosted on G2.com.

I absolutely love using Atrium ILS! It can do so much, but yet it is pretty simple to learn how to use. It has truly made my job easier. I have student helpers and the ease of use allows me to easily teach them how to use it. I love all the different reports I am able to run, but it makes it even better that I am able to customize them to fit my individual needs.

The customer support is one of the best I've seen. I can not say enough great things about their customer support! Anytime I have ever contacted them, they reply quickly. They are very friendly and knowledgeable and have always been able to fix any issues I may have had.

I highly recommend Atrium ILS. You will not find a better management system for your library! Review collected by and hosted on G2.com.

Most of the time if I do call, rather than email, the technicians are busy and have to get back with me, but it has always been within 24 hours, so I can't really complain about that. I really don't have anyting I dislike. Review collected by and hosted on G2.com.

I love the ease of the program. It has all of the bells and whisltles anyone could ever want , but still remains super easy to learn to use and to navigate. I can create my own custom reports in the blink of an eye and that makes my job so much easier. Last year, we switched from our own server to having Atriuum host our data and that has been amazing. Atriuum is linked to our Powerschools and data flows seamlessly from one to the other. It's updated daily to reflect when students enroll or withdraw and our students are managed without our tech people at our school having to do anything. I am ready to check out books on my first day of school with students becasue of this. Best of all, their customer service is outstanding. When you call them, you get personalized service. You can call their office and talk to an actual human being. They know you are when you call and they remember your school and situation. I'm always thankful for the hands-on service they provide from our sales reps to the technicians that you deal with when you have to place a service call for technical help. They are friendly and always helpful, from the hardest question to the simplest. I'm so grateful that we chose their company years go. They provided us with top of the line software then and continue to do so now. I've worked in two different school systems and two different libraries, elementary and middle school, and this product has served us so well in both school systems and both types of libraries. Of all of the programs I've ever used in schools, I can honestly say this one is my very favorite because it alwasys works and the company stands behind their project 100%! Review collected by and hosted on G2.com.

The only downside is sometimes when you do need technical help, the technician will have to schedule a service call instead of having someone on the phone with you immediately. That being said, I haven't had to schedule a service call in about three years because this program just works, so that really isn't a problem for me at all. Since we switched to having them host our data, we have had zero issues, from my school or any of our other libraries in our school system. Review collected by and hosted on G2.com.

Easy to use. Our students can use the program by themselves. Review collected by and hosted on G2.com.

Nothing so far. It is a user-friendly program and we haven’t had any issues with it. Review collected by and hosted on G2.com.

We especially like the web based advantage of being able to access it anywhere and anytime to service our patrons. Even when our physical books were recently destroyed in a fire, because our catalog was stored offsite, we were able to reconstruct and easily order replacements using the excellent reports feature. Our patrons love the Librista app because they can search the catalog while on the go and reserve books anytime. In 12 years we have had very few problems and none that were not resolved very quickly. Review collected by and hosted on G2.com.

It is not a huge problem, but we would prefer a better way to select patrons when sending form letters. Review collected by and hosted on G2.com.

Atriuum ILS is a dependable system that offers outstanding functionality. It has a great user experience for both the patrons as well as library staff. The homepage is very customizable with relevant and useful features. It is much more user friendly than other systems I have used. Review collected by and hosted on G2.com.

The analytics could be stronger. I would love to be able to analyze genre circulation. Review collected by and hosted on G2.com.

We have been with Atriuum since 2013 and have enjoyed the system very much. The initial transition was trouble free and included training, lots of Q&A and attention from the team at Atriuum. The support team is always available by phone or email for any questions, needs and concerns.

The OPAC view is clean, friendly and easy for anyone to use. We love to calendar the themes to display each month or holiday. Adding the Overdrive tab on a search was a great addition so we can promote our other eBook options.

We have enjoyed a constant, internet-based product that is never “down”. We are able to use the site across all devices in house and even offer new cards and checkouts during outreach programs on mobile devices. Librista app has also been gaining popularity with our patrons. A digital library card is priceless!

The Reporting options are extensive. A library often needs to report on many types of information and Atriuum’s options are abundant enough to fulfill the reporting requirements.

Looking ahead, Atriuum consistently evaluates library needs for the future, regularly offers upgrades within the program and works diligently to make libraries aware of changes and enhancements to the program.

Sulphur Springs Public Library gives Atriuum 5 stars on customer service, a high quality program and the practicality of a user friendly product for patrons and library workers. Thanks! Review collected by and hosted on G2.com.

As a Public Library we would like more flexibility in linking Adults and Juveniles. Review collected by and hosted on G2.com.

Atriuum customer service is incredible! I can email or call and my questions or problems are responded to quickly. The IT department is also very creative and able to create reports specifically for my library needs. The reps are also responsive and positive. I appreciate their patience and willingness to go through step by step any problems I might have or questions on how to fix a problem.

I appreciate the reports. They are exactly what I need to report to the State and the Library board. Review collected by and hosted on G2.com.

Some of the help tutorials are hard to understand. Review collected by and hosted on G2.com.

Customer support is top notch at all points. All inquiries are treated as important by administrative and marketing staff members and are answered quickly and efficiently . It is also very easy to get in contact with technical support staff and they work quickly to provide either a remote fix, or understandable information on how the issue can be resolved by the user themselves.

I am especially impressed by the respect with which the technical support staff treats user suggestions for changes or adjustments in the system. Over the years of using Atriuum, I have noticed that suggestions that I ( and other customers, no doubt) have made about one detail or another that might improve the user experience have actually been incorporated into updated versions. It is very gratifying to have a software provider listen that well.

The Atriuum ILS is straightforward and easy to use once the software has been learned. Most of the operations are transparent and intuitive for trained professional staff and relatively easy to teach to library volunteers using the technical parts of the system. Additionally, we have found that most library patrons who have any familiarity with library ILS systems have few problems learning to navigate the Atriuum system. The variety of features that come with the system make it adaptable for most users.

The conversion from our previous system to Atriuum was moderately painless, due mainly to the great assistance we received from sales and technical support staff. I have never regretted selecting Atriuum as our provider. Review collected by and hosted on G2.com.

The support center is busy and sometimes it is necessary to wait for a callback before you can get assistance. That said, they always respond to calls for assistance. Review collected by and hosted on G2.com.

I like how user friendly it is, and I also appreciate how easy it is to get answers to questions when I have them. Review collected by and hosted on G2.com.

I don't have anything to say that I dislike at this time. Review collected by and hosted on G2.com.