CR

Connie Ann R.

Mid-Market (51-1000 emp.)

4/20/2023

"Top Rate Customer Service"

5/5

What do you like best about Atriuum ILS?

It has been an adjustment learning everything as a new librarian. Whenever I call for help they get back to me right away and are so helpful! Review collected by and hosted on G2.com.

What do you dislike about Atriuum ILS?

I have not had any problem with them so far. Review collected by and hosted on G2.com.

DI

DeAun I.

Small-Business (50 or fewer emp.)

3/23/2023

"Atriuum ILS"

5/5

What do you like best about Atriuum ILS?

Their excellent customer service. Atriuum is a very professional company. They continue to make improvements to keep up with changes in libraries. They are always helpful if a problem arises. Review collected by and hosted on G2.com.

What do you dislike about Atriuum ILS?

They haven't given us much to dislike. Atriuum does a wonderful job helping us meet the needs of our patrons. Review collected by and hosted on G2.com.

AL

Verified User in Libraries

Small-Business (50 or fewer emp.)

6/7/2023

"Tech support and customer service is the greatest!"

5/5

What do you like best about Atriuum ILS?

It's very easy to use for both staff and patrons Review collected by and hosted on G2.com.

What do you dislike about Atriuum ILS?

Tech support on the weekend would be a good thing Review collected by and hosted on G2.com.

MN

Mary ann N.

Mid-Market (51-1000 emp.)

3/17/2023

"Atrium is very supportive"

5/5

What do you like best about Atriuum ILS?

It is User friendly / quick cataloging. Review collected by and hosted on G2.com.

What do you dislike about Atriuum ILS?

A lot to remember,but has good support. Review collected by and hosted on G2.com.

MM

Margaret M.

Educational Support Manager

Mid-Market (51-1000 emp.)

11/14/2022

"Atriuum ILS - Comments from a long-term customer."

5/5

What do you like best about Atriuum ILS?

The most beneficial aspect of Atriuum is the variety of reports available. The information can be customized to meet specific needs. Also, the videos are a great support. Review collected by and hosted on G2.com.

What do you dislike about Atriuum ILS?

The least helpful aspect of Atriuum is the limited number of district reports. Review collected by and hosted on G2.com.

What problems is Atriuum ILS solving and how is that benefiting you?

It is vital that our district complies with The Age-Appropriate Materials Act, T.C.A. §§ 49-6-3801 through 3803; therefore, we have been working in colloboration BSI and our district Information Technology department to ensure our schools are available to all our stakeholders to review. Review collected by and hosted on G2.com.

UL

Verified User in Libraries

Small-Business (50 or fewer emp.)

5/17/2023

"Atriuum is all I use at the library for check-in & check-out, looking up books, & patrons info."

5/5

What do you like best about Atriuum ILS?

The information I can find in our catalog. Review collected by and hosted on G2.com.

What do you dislike about Atriuum ILS?

I don't have any dislikes, this is the only system I have ever used. Review collected by and hosted on G2.com.

SK

Susan K.

Small-Business (50 or fewer emp.)

4/26/2023

"Should have done this sooner."

5/5

What do you like best about Atriuum ILS?

User friendly, easy to use, love how quick i can catalogue items. Customer support is top notch! Review collected by and hosted on G2.com.

What do you dislike about Atriuum ILS?

Sometimes i cannot find a book isbn i am cataloging but remedy it by looking on line. Review collected by and hosted on G2.com.

AC

Allison C.

Content Creator

Small-Business (50 or fewer emp.)

3/9/2023

"Great user experience, awesome reports, and great OPAC"

5/5

What do you like best about Atriuum ILS?

shelf list reports for all data about users and materials (specifically item usage) Review collected by and hosted on G2.com.

What do you dislike about Atriuum ILS?

I wish that I could see request history, for if it gets deleted on accident Review collected by and hosted on G2.com.

AL

Verified User in Libraries

Small-Business (50 or fewer emp.)

11/10/2022

"Atriuum is a fantastic system that works for our library."

4.5/5

What do you like best about Atriuum ILS?

The ease of use. Easy reports that can be customized with very little effort. The OPAC is great for our patrons making it very easy for them to find items in our collection. Review collected by and hosted on G2.com.

What do you dislike about Atriuum ILS?

I am starting a new inventory and that is a small learning curve. Also, I am in the process of starting our RFID project which will take some time to implement. Review collected by and hosted on G2.com.

MA

Matthew A.

IT Manager

Small-Business (50 or fewer emp.)

11/8/2022

"Affordable, effective, and incredibly reliable!"

4.5/5

What do you like best about Atriuum ILS?

The reporting functionality is fantastic. Review collected by and hosted on G2.com.

What do you dislike about Atriuum ILS?

Point of sale functionality could be more flexible. Review collected by and hosted on G2.com.

What problems is Atriuum ILS solving and how is that benefiting you?

The inherent remote accessibility of Software as a Service allows us to develop a powerful and effective workflow without issues inherent to on-site hosted services. This allows us to quickly develop activities such as materials inventory in less than half the time it required with our previous ILS. The reporting functionality helps tailor and create policy for our employees to serve a large userbase to the best of our abilities. Review collected by and hosted on G2.com.