What is great about using ChatFunnels is the focus on engagement and creating an experience for visitors coming to your site. AND You can automate engagement with the help of tools like chatbots, Email campaigns, and prospecting. Review collected by and hosted on G2.com.

Better notification management system. I wish I could see all my notifications with more ease without having to go to My Settings. Review collected by and hosted on G2.com.

ChatFunnels doesn’t just identify visitors on your site. You can target potential clients and engage with them based on a number of criteria! With a combination of the Play Runner and use of Bots, you can connect with visitors in the way you want. It may take a series of tests but ChatFunnels can really be a service that works for you. I mean it can even find client prospects for you! Review collected by and hosted on G2.com.

The initial setup and configuration of the Play Runner and Bots can be a bit time-consuming. There are numerous options when filtering and routing visitors that has the potential to get complex. All that goes away once you learn the ropes. Review collected by and hosted on G2.com.

I like the ease of use when creating a bot. It's simple and intuitive, so it's easy to create a simple and intuitive bot for our customers. Review collected by and hosted on G2.com.

One thing that would be super helpful to us is desktop notifications without having the website open all the time. That way, our front desk people can work on other things and not get so many texts or email alerts that can clutter their inboxes. Review collected by and hosted on G2.com.

The most helpful thing about ChatFunnels is knowing when your target accounts come to the site and engaging with the visitors with chatbots, emails, and campaign enrollment. Review collected by and hosted on G2.com.

I wish there were a way to export the contact's activity history. Review collected by and hosted on G2.com.

The ABE Dashboard shows us Trending Accounts and Potential New Accounts. It also gives us the ability to look up contact information for people that have been on our site but didn’t reach out to us. The customer service team is very polite. They are easy to reach and have followed up with us consistently, offering new ideas and introducing us to new features. Review collected by and hosted on G2.com.

It was initially, a little challenging to figure out which tab I was on in the system and where to make changes to specific items in Bot Management. But it didn't take too long to figure it out. Overall I love the service. Review collected by and hosted on G2.com.

The system has good promise. All the features are there, you can chat, you can track accounts coming to your website, you can automate outreach. Review collected by and hosted on G2.com.

You can do so much, need to figure out what this would look like for our company and use case. Review collected by and hosted on G2.com.

The set up was very helpful and quick, and now we're able to answer questions for potential guests with a much faster response time! Review collected by and hosted on G2.com.

We haven't encountered any issues, but when we've had questions their staff has been more than willing to jump on a zoom call to walk us through it or answer any questions promptly! G Review collected by and hosted on G2.com.

Our previous provider is not even close to what we can do in this system. From the dashboard, we can identify new potential clients that fit our ideal personas and even collect contact info to start reaching out to them. Our team feels like they have a team to go to for questions that are not just a queue waiting in line as the team gets back to us quickly and with a personal touch. We enjoy working with the CS team. We have so many features to learn in this system to help us focus on our end goal for growth in sales. Review collected by and hosted on G2.com.

Hard to find things in the system without knowing the system layout. The Support team has been quick to reply and help with finding things but sometimes it clicks to find. Review collected by and hosted on G2.com.

ChatFunnels gives me a great channel to connect with people on the website to answer their questions and help them solve their problems. The platform gives me great information about the people I chat with. Review collected by and hosted on G2.com.

My only complaint about ChatFunnels is that I didn't get very many opportunities to use it because we didn't get that many live chat requests. But that's not really a ChatFunnels problem... Review collected by and hosted on G2.com.

We are able to easily take chats from customers and it does a great job of only adding you to conversations with customers you’re responsible for. Our sales team gets conversations with possible new customers and we only see chats for current customers. Review collected by and hosted on G2.com.

Not much, it’s very straightforward to use. A mobile app for chat might be easier than using the mobile browser. Review collected by and hosted on G2.com.