We have been able to track accounts better, and have accounts that we want to engage with interact with the bots. We then get notified of this account engaging and can talk to them in real time Review collected by and hosted on G2.com.

Like most software, you do need to iterate to find what works best for you. Review collected by and hosted on G2.com.

Chat funnels let us see which cities and organizations are on our website and it also lets us chat with them right on the sight or get alerts depending on what they do on the site so we can email or call them. It’s definitely helped us in closing deals faster and probably a few more than we would have had with our old process on the website. Review collected by and hosted on G2.com.

Nothing really, their support is really responsive so if you do have a problem you can talk with them quickly and get it resolved. Review collected by and hosted on G2.com.

Setting up conversation paths was very intuitive and easy to set up with little to no training. The messages are also laid out in a way that makes them easy to visualize and build a complex conversation tree without getting too confusing. Review collected by and hosted on G2.com.

When we began with this software it was clear that it was still somewhat in its infancy. It did not have more advanced abilities to customize your chat bot's appearance/size and we did have some challenges excluding certain user paths from seeing the bot messages. It sounded like most of these features were in the process of being added. Review collected by and hosted on G2.com.

The best part about the system is that we didn’t get pushed into buying it. They asked us about us, our problems and found how they could help. This low pressure was refreshing and simple for us to say yes. The account management team has been amazing with all they do to help us use the system to the fullest without trying to upsell us without a need.

As for the system, it’s a hard concept to understand and the teams help us put it all into place and teach us simple ideas to start and build on that. We are now able to find more leads and grow our business overall with leads that are coming on to the site all along and we didn’t even know about them, but now we do. Review collected by and hosted on G2.com.

It takes time to learn, but the teams are all there to help and reply to us quickly. Thanks for the help. Review collected by and hosted on G2.com.

We love including ChatFunnels in all of our ABE campaigns because they're able to consistently identify our target accounts and creating unique experiences for these accounts is so simple on their platform. Building segments, bots, and plays is simple and intuitive. Review collected by and hosted on G2.com.

There is are so many features to this product that we occasionally get lost in the tool. It helps to have their support team constantly giving us recommendations though because they help us make sure we're taking advantage of everything ChatFunnels has to offer. Review collected by and hosted on G2.com.

They are helping me get more done with less. They bring everything together that I need to efficiently and effectively engage with my accounts. Their PlayRunner makes it easy to custom design the visitor experience. My current customers go to my support team, visitors that match my ideal customer profile go to my sales team as well as triggering a long-term email drip campaign that helps warm up potential accounts for more engagement. Review collected by and hosted on G2.com.

Not a lot to say here. They're definitely a young company with opportunities to grow and refine their product. They're moving fast which sometimes results in bugs, but they're quick to respond and get things fixed. Review collected by and hosted on G2.com.

The team was very polite and helped us set everything up for us. They went above and beyond to help us get using the system. Great team to work with. Review collected by and hosted on G2.com.

I need to save the site so I can remember how to get back into the system. The team is nice to work with. Review collected by and hosted on G2.com.

The team behind ChatFunnels is awesome. Not only do they go above & beyond in their services of customers.... They also throw awesome events like RevTech summit and more!

What I liked best, was the ability to be able to create custom conversation based on things like, how long a user has been on a particular page for, what paths they took to get to my pricing page, or whether they were repeat users!

They're also consistently adding nice new features that make it easier to manage these bots at scale. Review collected by and hosted on G2.com.

Pricing is a little high for startups, but the team's service is great. Review collected by and hosted on G2.com.

ChatFunnels is a robust system designed to target individuals within accounts. Their customer support is fantastic, whenever I need advice on the best way to build a bot or engage our customers, they are there. They're more of a partner than a SaaS provider really. Review collected by and hosted on G2.com.

Somethings in their platform are a bit underdeveloped. They're a growing company and things aren't set up to give me the control in many cases. Overall, the biggest complaint is a lack of polish. Review collected by and hosted on G2.com.

I love that I can understand who is on my company's website, even if they don't start a chat or fill out a form. With their account intelligence I am able to know who was on the website, if they are a fit for my organization then automatically they will be segmented into an appropriate engagement campaign. That may be through bots, agents getting alerted to initiate a chat, emails automatically going out based on the pages they visited to the right buying committee, etc. It is just an incredible website conversion machine! Their product empowers and aligns sales and marketing teams to make deals happen. I can't say enough about it. Review collected by and hosted on G2.com.

If you aren't a marketer or are not familiar with automation tools, the way the automatic intelligent engagement process is set up is difficult to grasp in the beginning. With that said, they have an incredible onboarding team that helps even the least tech-minded person able to get things set up properly so it works the way they sold it and the way we intended it to. Review collected by and hosted on G2.com.