We are wildly in love with the service and customization option get using the system. Our goal has been to pull details from a prospect level and then step into the creep factor just a bit by reaching out to visitors and the buying party. I know others do this too but this system is slick and easy to connect with our salesforce. Review collected by and hosted on G2.com.

This type of marketing can get creepy but it works and let's be honest… if people are on my site and we don’t know them, but they are interested then this helps them take the next steps. Review collected by and hosted on G2.com.

We are a local food pantry charity and we use the Chat Funnels system to help us identify who is coming onto our site and looking to donate, we can then take this info and use the look-up features and identify people from these companies that are our donation organizers like and we start emailing them and we get great responses. This has also helped is to chat with volunteers that want to come to help out with our services and has helped us to be able to work with them when they are ready to speak to us. Review collected by and hosted on G2.com.

Lots to learn but the Admin section and walkthroughs were great as well as the customer service team at Chat Funnels is always very helpful. Review collected by and hosted on G2.com.

Signals has this cool tool where you can look up additional emails for people who match your ideal customer and buying committees that you target. The best part is that the emails captured are verified and we can confidently send targeted email campaigns without fear of high bounce rates. Review collected by and hosted on G2.com.

There is a learning curve for setting up prospects,but once you got it it is great Review collected by and hosted on G2.com.

We quickly noticed a change in how our clients communicate with us as we use Chat Funnels to answer FAQs, set appointments, and provide general info. Now we are having more intelligent conversations that are more in-depth about needs, learning, and more. Review collected by and hosted on G2.com.

The system and team are easy to work with but it does that time. We have noticed we get more out of it the more we put in. Review collected by and hosted on G2.com.

Onboarding was great. The CS team really wants you to succeed, and they take the time to work with and make sure you know how to work the system and get the most out of what you are paying. Review collected by and hosted on G2.com.

With any new system, there is a learning curve, and it takes time to set up, but once it is set up, we have found that it takes minimal time to maintain Review collected by and hosted on G2.com.

Using Chatfunnels has helped reduce our sales cycle. The real-time alerts notify our agents not just when visitors come to the site, but we can also separate them using our CRM data to notify agents when their Open Opps are on the site. Review collected by and hosted on G2.com.

Overall, agents love the chat but could be improved by having visibility when another agent is typing so agents don't send a message at the same time. Review collected by and hosted on G2.com.

Google Reporting only shows us that some came to the site but not who they work for and who they are, but now with these tools, we can identify these companies and then start marketing to them very differently and very direct. We even set up a few bots to run just for these companies as they are our ideal clients and we want to be more aggressive with them. Review collected by and hosted on G2.com.

We are getting way more info than before but we would love to be able to get the name of people without them interacting with bots but we know that is a far stretch ask and no company can do that right now. Review collected by and hosted on G2.com.

I love the chatbot flows, drag & drop simplicity, and features... but the onboarding, training & CS is unparalleled in the space. They've been great to work with ever since the first time we engaged with them via their chatbot. I was super impressed that their sales team utilize their own system to get the demo and close the deal. They believe in their tools, and they use them well, which is inspiring for our brand to push the great features to our visitors. Review collected by and hosted on G2.com.

I wish there was an "autosave" feature. A few times I've forgotten to save, and it's a bit weird to manually save every time. The only feature I've requested is the ability to push conversion data into the ad platforms themselves (Google, Facebook, LinkedIn, etc). But to be fair, no chatbot that I'm aware of has this. Review collected by and hosted on G2.com.

We love the data that ChatFunnels is able to provide about our site traffic and segments regardless of whether a visitor engages with a chatbot or not. We get to stay informed when our target accounts hit the site and we get the buying committees of our ICP companies automatically sent over to our CRM in real time. Review collected by and hosted on G2.com.

I wish there was a stronger reporting dashboard built out for PlayRunner. The current reporting built out in ChatFunnels is great for chatbots, but since we aren't super focused on chatbots, that reporting isn't as useful for us. Review collected by and hosted on G2.com.

We needed more alerts to get us on chatting with people, we are not using all their features yet but will in time. The thing we like the best is being able to get an alert anytime we want in the bot working Review collected by and hosted on G2.com.

Lots of items to learn, but the team is quick to respond and knowledgeable. Also, they don't have an app but they told us they have added it to the list of features to look into and helped us get a Link saved on the desktop that opens right to the chat Review collected by and hosted on G2.com.