I love that ChatFunnels is built with the needs of our sales team and our marketing team in mind. The chat features are excellent, giving our sales reps all the information they need to engage with visitors in chat, and the segmenting and building features have been excellent for our marketing team. The reporting section has a dashboard for agent performance that our sales leadership loves as well as a dashboard for assessing the effectiveness of the automation built by our marketers. Review collected by and hosted on G2.com.

I don't like that ChatFunnels will only send notifications and reports to users within their system. We have a lot of interested parties at our company who would love access to view the data and results that are being driven by ChatFunnels even though they don't need a paid license. Review collected by and hosted on G2.com.

Great data insights. Initially, I thought this was just a chat app, but I stand very corrected. It's a suite of individual and account insights that detail the insights you need in account-based marketing for deep prospect analysis. Accounts that are more useful than most b2b and ABM sales enablement SAAS. Hugely recommended. Review collected by and hosted on G2.com.

Not much. Users should be aware it's got a learning curve to match its features, and I have seen some b2b insights that didn't align with anonymized site traffic. Still, that challenge applies to all intent insights providers experience when trying to ID traffic based on IP. Review collected by and hosted on G2.com.

Signals is a very customizable chat tool that has allowed us to align to our complex lead routing. This has accelerated our lead flow process and connected customers to the right person in real time. Review collected by and hosted on G2.com.

What the product lacked, the signals team has delivered in rapid product sprints and delivered what we needed for our business. If the product isn't working to your liking, just let them know. Review collected by and hosted on G2.com.

I love the dashboard information in ChatFunnels. Our team uses the dashboard updates to inform our daily outreach and the additional activity information helps us know how to connect with the people we call. Review collected by and hosted on G2.com.

I wish I could do a little more filtering on the dashboard for researching the accounts there and creating plans and lists for outreach. Review collected by and hosted on G2.com.

I'm not a computer scientist, or even a data scientist. I'm not in operations. I'm a designer, I make things look pretty. So I'll admit I was a little nervous about building out the capabilities that ChatFunnels has. It was significantly easier than I thought it would be. At some point, we made decided that it made the most sense to have the ChatFunnels team come in and manage ChatFunnels for us. They've been amazing. Easy to work with and they know what they are doing. We have regular calls where I tell them what I envision for ChatFunnels, and they are able to make it happen or suggest a better way to accomplish what I'm trying to do. They have been super responsive to Review collected by and hosted on G2.com.

I can't think of anything here. As I said earlier, I'm not really technically savy, so there was a learning curve. That being said, after just a few minutes of coaching, and having the ChatFunnels so responsive that wasn't really a problem at all. Review collected by and hosted on G2.com.

The customization of our ICP (Auto Pulled From our SalesForce) to the bots we have built from templates has been very helpful. Setting up with the ChatFunnels friendly CS team was smooth and easy too as they recorded it for us to follow back. Along with they sent personal emails with follow-up items. The customer-facing bots have been easy to manipulate with what works best for us and the integrations right in the bot for SalesForce are pivotal for us as we want to start the communication correctly. Also, the SalesForce integration is better than most others I have seen and that is very helpful. Review collected by and hosted on G2.com.

The Knowledge Base is honestly pretty lackluster, but I spoke with the team and they have a full plan they are now working to improve this self-serve option. Review collected by and hosted on G2.com.

PlayRunner is a super easy way to manage the all the different engagement tools included in the platform and helps me be able to visualize everything that's happening on the website. Review collected by and hosted on G2.com.

There are a couple things with the branching capabilities that I would like to see added, but what's already there is still pretty sweet Review collected by and hosted on G2.com.

ChatFunnels has allowed us to see exactly who is poking around our website, even if they don't engage with the bot! Then it alerts my sales team that our ideal customer or one of their assigned customers is on the site in real-time. This has been a game changer for both the sales and marketing teams.

The Sales team loves it too because they don't have to go do research for contacts at those accounts. Chatfunnels puts their contact information back into Salesforce for us.

The integration with SalesForce is the best we've seen. It puts data back into the CRM so our marketing teams can continue to

I was most nervous about implementation. We just didn't have the time to dive into building out a new tool; after using other chat solutions, I was worried it would be overly complicated and clunky. It wasn't.

The Customer Success team implementation was easy. Unlike some other ChatBots/Intent tools, building out the bots and automation was intuitive. It's been drag and drop. Their system is built for testing and trying new things.

If and when I've needed assistance, I've just used the ChatFunnels bot on their own web page to talk to the support team, and they've been VERY fast to respond. Review collected by and hosted on G2.com.

The only thing I dislike is that we didn't find them sooner. We could have used them years ago. Any concerns or hiccups that we've had have been quickly resolved. Review collected by and hosted on G2.com.

We're a real estate brokerage. So we have a lot of clients and other brokerages coming to our site. We want to separate and have a different experience for our clients vs other agents and brokers on our site. In addition, we're always trying to add more agents, so that's another experience we want to have. The Chatbot, the automated outreach and emails, all drive more action, it's kind of like magic.... Review collected by and hosted on G2.com.

There's a bit of a learning curve, to be sure. But it's not difficult to learn...the implementation team took care of most of it. They have a plan. Just coming from a software novice like myself, it looked scarier than it really was. Review collected by and hosted on G2.com.

ChatFunnels has provided us with a tool that works! We've created a really successful engagement system using their product that allows us to engage with our site traffic and connect with leads faster. This has resulted in a faster sales cycle and happier sales team. Review collected by and hosted on G2.com.

We wish there were an easier way to follow up with people who engage in chat without leaving contact information. The system allows us to gather contact information from the buying committee at companies that visit the site, but those specific visitors who are on the website can sometimes slip away. Review collected by and hosted on G2.com.