I highlight the versatility of the flows it offers and the tiered licensing model, which includes the role of supervisor. Review collected by and hosted on G2.com.

The integration with Hubspot could improve if it also recognized the active Lists from the CRM, and not only the static ones, as this limits the versatility of the tool. On the other hand, in an era where integrated platforms prevail, I believe that its market for native connections is still quite limited. Review collected by and hosted on G2.com.

Having an AI agent is a great advantage in itself, being able to answer our prospects' questions on its own is the best. We had a problem when we received more messages than we could answer, with Atom we have timely attention in time and form with those interested, reducing the response time. Additionally, it is very intuitive, if you have used WhatsApp, using this application will be easy for you and it has direct integration with HubSpot. Review collected by and hosted on G2.com.

As such, it is not a disadvantage, but if you haven't worked with AI before, it can be somewhat complicated to nurture the knowledge base and conduct tests to ensure everything is as it should be. Review collected by and hosted on G2.com.

It is a comprehensive tool for B2B: it has AI, reporting, and integrations that adapt very well to our type of business and to how we want to rely on marketing to automate processes with artificial intelligence, shorten times in the profiling and business closing cycle. Review collected by and hosted on G2.com.

That there is no central resource or documentation center where one can read and clear up doubts. Although there are training sessions and resources that are shared with us, if you are someone with a profile that investigates and likes to learn, it would be very beneficial to have a section on the platform to read and take steps independently. Review collected by and hosted on G2.com.

The AtomChat service and support team makes the tool adoption process faster and easier. Review collected by and hosted on G2.com.

The product capacity supported by the main catalog is very small for businesses with large portfolios. Review collected by and hosted on G2.com.

As an administrator, the interface is very practical for reviewing conversations, clients, and settings. The integration with AI makes everything easier to manage or allows artificial intelligence agents to instantly respond to frequent inquiries. Review collected by and hosted on G2.com.

Once categories are created, customers can no longer be deleted, perhaps it's a point.

Agents do not have the option to customize their dashboards to have the view of what they need. Review collected by and hosted on G2.com.

Its interface, friendly for sales collaborators, allows them to interact with prospects in a quick and fluid manner. In addition to a very easy implementation and integration with constant support team follow-up. Review collected by and hosted on G2.com.

There will always be improvements, and I think something that could be worked on is the AI agent managing a sale by itself, in addition to updating the reporting in real-time and not waiting for the next data update. Review collected by and hosted on G2.com.

The ease of executing processes: bots, campaigns, and integration with Hubspot Review collected by and hosted on G2.com.

The bots section sometimes experiences lag and does not load as quickly. Review collected by and hosted on G2.com.

Let the responses be almost natural and not seem like they are made by a Bot or AI, in addition to the ease of integration with your customer support. Review collected by and hosted on G2.com.

Your costs may turn out to be a bit high. Review collected by and hosted on G2.com.

I Like the versatility about this interfaz, is easy when you want create bots and use it.

The different tools permit have many actions and take many diferent decisions, the use of the IA is very useful because a good trainer allows take better decision.

The customer support is very quickly Review collected by and hosted on G2.com.

i think is necessary new and more tools when i use contact with agent, in this module is good idea continue the flow for example with satisfaction survey Review collected by and hosted on G2.com.

The implementation was quite intuitive, the platform helps you go step by step for its implementation, furthermore, the executive who assisted us always resolved our doubts. Review collected by and hosted on G2.com.

Maybe it's our particular case, but some things seemed somewhat repetitive to me. Review collected by and hosted on G2.com.