Atom helped us resolve a digital friction that many of our elderly face when interacting with WhatsApp Bots built on an intent-based flow.

Previously, we had a high loss of customers interacting with our BOT; only 20% of users who started a conversation reached a profiling process, and of these, only 60% of profiled users reached an advisor. This loss is because an elderly person is always looking for immediate answers and human support from the first contact.

Thanks to implementing a context-driven flow powered by artificial intelligence with ATOM, we not only reduced this friction, but we also improved the profiling processes, the conversation assignment funnel, ensuring that 100% of profiled people effectively reached an advisor, thereby increasing the sales rate through this channel.

Additionally, with ATOM, we built the entire end-to-end digital journey, managing to identify customer losses in each flow, control the CAC, and reduce lead costs. Review collected by and hosted on G2.com.

I don't have an opinion for improvement about the tool. Review collected by and hosted on G2.com.

The tool allows for efficient automation of customer service, with a customizable conversational flow that is easy to implement. Its interface is intuitive, which facilitates adoption by the sales team. Integration with external platforms and the ability to conduct A/B testing within the flow are also significant advantages. Review collected by and hosted on G2.com.

some analytics reports could be more detailed or exportable in more flexible formats to facilitate their analysis outside the platform. Review collected by and hosted on G2.com.

It stands out for its ease of use, especially regarding the intuitive dashboards that allow for efficient management of both agent and user experiences. The platform also excels in its integration of artificial intelligence, which helps improve personalization and optimization of the experience.

One of the most valued aspects is the real-time visualization of agents, which facilitates monitoring and improves efficiency in customer service. This feature is key to ensuring a quick and appropriate response, optimizing the performance of the support team.

Additionally, the clear and accessible documentation of AtomChat.io is essential for users to implement and use the platform without issues. The detailed guides provide great support in integration and continuous use.

Overall, AtomChat.io has managed to create a comprehensive platform that covers various key functionalities, maintaining a smooth and effective user experience. Review collected by and hosted on G2.com.

there are several points that could be improved to further optimize the user experience:

HSM (Highly Structured Messages) Flows: The fact that once a flow is published it cannot be edited or modified is a significant limitation. This creates higher demand and less flexibility, as any subsequent adjustment or correction becomes a challenge.

Campaign sending and list creation: The process of creating lists and sending campaigns becomes tedious, as it involves a double process. This increases the time needed to execute actions and can be frustrating for users seeking greater efficiency.

Reports and figure reconciliation: The difficulty in reaching a consensus and reconciling figures in reports is another area for improvement. The lack of precision and clarity in reports can create confusion and problems in decision-making.

Slow support: The platform's support is another aspect that does not meet expectations, especially in terms of response times. The slowness in attending to cases causes inconveniences and can affect the user experience.

Lack of queue functionality and maximum number of interactions per agent: The absence of a functionality that allows managing support queues and controlling the maximum number of interactions per agent complicates the administration of the support team, which could lead to a workload overload on agents and a less efficient experience for users.

Management experience evaluation module: It would be beneficial to have an experience evaluation module that works through "outbound," allowing for a proper closure of each interaction. This would contribute to obtaining more accurate feedback and improving the overall support process.

One-to-one messages and number registration: Currently, the phone number must be registered before a one-to-one message can be sent. This requires going to the client module to ensure the number is correctly registered, which can be cumbersome and adds an unnecessary step to the message sending process. Review collected by and hosted on G2.com.

AtomChat.io combines ease and efficiency from the very first moment. The creation, implementation, and operation of its solutions are simple and intuitive, which streamlines processes and saves time. The best part is that the platform is constantly evolving, always aiming to offer greater practicality to clients and users. Additionally, its integration with other tools is seamless, achieving a synergy that enhances results. Review collected by and hosted on G2.com.

Although there are areas for improvement, the quality of care and the commitment of the team give us confidence that any issues will be resolved quickly and effectively. Review collected by and hosted on G2.com.

Level of customization and onboarding support Review collected by and hosted on G2.com.

There should be more information for flow customization, something like the Atom academy. It has too many things that you never get to know everything. Review collected by and hosted on G2.com.

Commercial results and control. The roles are also good. Review collected by and hosted on G2.com.

The process of flows is complex to learn and time-consuming. Review collected by and hosted on G2.com.

Control of the commercial team over the handling of chats Review collected by and hosted on G2.com.

I feel that we have had some issues with the integration, and to match the information about the properties doesn't seem so friendly and quick to me. Review collected by and hosted on G2.com.

The visibility of the data. I like that it is really designed to have intelligent information for decision-making. Review collected by and hosted on G2.com.

The information from the implementation where tests are conducted is not removed, so the data at the beginning is messy. Review collected by and hosted on G2.com.

Friendly application, clear, with icons that invite interaction, easy to use, convenient for comprehensive client management across all areas of the company. The support team, both during implementation and post-implementation, ensures that we users feel accompanied at all times by experts. I have all my staff who have any interaction with the client connected during their working hours daily using the tool. Today we successfully integrated with HubSpot. The introduction of AI is very advantageous. Review collected by and hosted on G2.com.

Let's say that I don't see any disadvantages of the tool, the only thing is that we as users have to be very diligent with the training of the AI so that we train it successfully and our clients can have a very real interaction. Review collected by and hosted on G2.com.

The most valuable thing for me has been the support from the Atom team, from the strategic planning to the small technical details of the production release. It is a platform that can be very complex for someone facing it for the first time, but the material and the inductions are enough to gain autonomy in management. Review collected by and hosted on G2.com.

I think there are still some support things that are a bit unindexed from the platform itself. Work could continue on that, unifying everything on the same platform, tests, and tickets. Review collected by and hosted on G2.com.