Atom is quite intuitive and easy to use from the start, and customer support was always available to resolve our doubts. What I value most is that it centralizes some contact channels into one, which makes it easier to track conversations. Review collected by and hosted on G2.com.

All the features it offers are useful, although I believe they could be better organized so that the user does not get confused or lost while navigating the platform. Review collected by and hosted on G2.com.

- It is an easy-to-use platform

- It is very intuitive

- The service from the implementation team provides good support throughout the process. Review collected by and hosted on G2.com.

Billing starts from the first transaction, regardless of the implementation time or when the platform becomes operational. This aspect was not warned during the initial negotiation.

Before implementation, certain key aspects were not reviewed, which creates limitations in the optimal use of the platform once it is up and running.

In the initial meeting with the sales team, we stated that one of our main challenges was the low contactability of interested parties once they were in the CRM. This aspect was not communicated to the implementation team, and it was only requested that the guideline Review collected by and hosted on G2.com.

It is very useful as it allows us to address frequent questions and direct our applicants or students to the appropriate area according to the identified need. This frees up time for advisors, allowing them to focus on selling. Additionally, the user interface is friendly and the integration with Metabase allows us to visualize reports with relevant information for the Commercial and Marketing team. Review collected by and hosted on G2.com.

The chat is sensational, the integration with AI makes it a powerful tool. Perhaps as an area for improvement, there could be a longer trial period before going into production, with the aim of minimizing bottlenecks in the implementation phase. Review collected by and hosted on G2.com.

For a while, we were looking for an AI to handle the messages we receive via WhatsApp, which are very varied. I was impressed by how it can correctly categorize and even respond to the most intricate questions. Highly recommended.

The implementation took less than a month and always with support from the team, who were very quick and friendly.

It integrates very well with Hubspot, which makes the process easier for us, and we use it every day. Review collected by and hosted on G2.com.

At first, it can be a lot of information and that makes the learning process a bit slow, the menu is not very intuitive, it takes a little time to get used to it. Review collected by and hosted on G2.com.

The simple language and how intuitive it is Review collected by and hosted on G2.com.

So far, we haven't had anything we don't like. Review collected by and hosted on G2.com.

What we value most about AtomChat.io is its ability to create differentiated conversational channels according to the user's profile—applicants, students, teachers, or providers—allowing us to offer contextual, precise, and automatic attention without losing warmth.

This segmentation has been key to professionalizing our institutional communication and optimizing the admissions process. Review collected by and hosted on G2.com.

Being our first experience with a CRM, the internalization of some technical concepts was complex.

During the onboarding, we faced a considerable learning curve, as we discovered many of the platform's capabilities as the training sessions progressed.

We want to especially thank Carolina for her patience, clarity, and constant follow-up throughout the entire onboarding process. Review collected by and hosted on G2.com.

I really like how AtomChat.io works smoothly at scale and fits naturally into our marketplace without adding complexities. The messages are instant, and the system handles multiple conversations smoothly, which is essential for our marketplace. The initial setup was very easy. Review collected by and hosted on G2.com.

AtomChat.io works very well for us. Some advanced customization and UI-fine-tuning could always be improved, but nothing that affects our usage. Review collected by and hosted on G2.com.

I like the transparency that allows being able to read the conversations between prospects and sales advisors as it facilitates detecting areas for improvement in the sales pitch and follow-up, in addition to the immediate attention it provides to those who request information through WhatsApp. Review collected by and hosted on G2.com.

I can't think of anything I dislike about Atom. Review collected by and hosted on G2.com.

I appreciate how AtomChat.io helps improve customer engagement and support without adding pressure to the team. The AI chatbot can handle multiple conversations at once, which boosts efficiency and keeps users happy. Review collected by and hosted on G2.com.

While the platform itself is solid, working with the sales team can be a bit challenging. Communication sometimes feels slow or unclear, especially when it comes to getting detailed answers about pricing tiers or technical capabilities. A more proactive, transparent approach from the sales team would definitely improve the overall experience. Review collected by and hosted on G2.com.

I love that it greatly facilitated the processes, improved our processes, and saved a lot of time. The campaigns that we used to launch in 2 months, now with ATOM, we launch them in 5 minutes to thousands of people. Without a doubt, what I loved the most was the attention from the ATOM staff, always very attentive and kind. I love that it is an easy-to-use platform and very user-friendly for all types of people. It is very easy to implement. Review collected by and hosted on G2.com.

Programming, I feel that it is something that is not for everyone; it is a science that not all of us can use and not all of us can learn. However, the ATOM team always helped us and solved everything, even with improvements that helped what we needed in a very friendly and subtle way. Programming is frequently used but always very friendly and easy to integrate into the university's business processes. Review collected by and hosted on G2.com.