--- title: Atlassian Enterprise Support Reviews meta\_title: 'Atlassian Enterprise Support Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 38 reviews by the users' company size, role or industry to find out how Atlassian Enterprise Support works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 38 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Atlassian Enterprise Support Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Atlassian Enterprise Support but has limited features. Are you part of the Atlassian Enterprise Support team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Keep your systems running smoothly with access to highly-trained support teams and quick response times * * * Seller [Atlassian](https://www.g2.com/sellers/atlassian) Discussions [Atlassian Enterprise Support Community](https://www.g2.com/products/atlassian-enterprise-support/discuss) Solution Type Best-of-Breed Overview by Becky Hwang Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/atlassian-enterprise-support/pricing) ## Top-Rated Alternatives [ ![Datto RMM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Datto RMM") Datto RMM 4.5/5(795) ](https://www.g2.com/products/datto-rmm/reviews) [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![NinjaOne](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NinjaOne") NinjaOne 4.7/5(5,025) ](https://www.g2.com/products/ninjaone/reviews) [ View All Alternatives ](https://www.g2.com/products/atlassian-enterprise-support/competitors/alternatives) ## User Insights Average based on 38 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Philip Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip Z.") PZ Philip Z. Director of Corporate IT Mid-Market (51-1000 emp.) 4/17/2024 "Atlassian's own product support service is so pool" 0.5/5 What do you like best about Atlassian Enterprise Support? Nothing. So hard to submit support ticket. They itentionally don't want you to create a ticket but find out anwswers for yourself. Review collected by and hosted on G2.com. What do you dislike about Atlassian Enterprise Support? Almost no response. Since the 1 day the ticket got opened, I only got about 1 email for every 2 weeks. Now it has been 2 months, they still won't be able to find proper person to help me resolve the issue. I can not imaging Atlassian can provide good support for other company when their own product support service is so pool. Review collected by and hosted on G2.com. What problems is Atlassian Enterprise Support solving and how is that benefiting you? I can imaging Atlassian can provide good support for other company when their own product support service is so pool Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ayona P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ayona P.") AP Ayona P. Enterprise (\> 1000 emp.) 10/5/2023 "Brilliant task management tool!!" 5/5 What do you like best about Atlassian Enterprise Support? What I appreciate about Atlassian Support is its exceptional utility in facilitating the development and execution of project life cycle within a team. It empowers the organizations to cart product roadmap with number of features that are easy to use , implement and efficient tracking of project backlogs and efficient Customer support team which helps to establish clear visions. Review collected by and hosted on G2.com. What do you dislike about Atlassian Enterprise Support? What I find challenging about Jira is that for beginners, delving into advanced features can be quite overwhelming.Which can be frustrating for users who are still getting acquinted with the platform. Review collected by and hosted on G2.com. What problems is Atlassian Enterprise Support solving and how is that benefiting you? My overall experience with JIra has been quite positive. I value the user-friendly interface,which simplifies the process.The efficiency of the product roadmap feature stands out,facilittaing seamless sharing with all team-members.Additionally, the integration with other Atlassian Products streamlines upgrades and enhances the overall experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Lindsay G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lindsay G.") LG Lindsay G. Hospital sales Small-Business (50 or fewer emp.) 10/31/2023 "Confused" 3/5 What do you like best about Atlassian Enterprise Support? I like the idea of it being able to use with team for organization Review collected by and hosted on G2.com. What do you dislike about Atlassian Enterprise Support? Im struggling to learn without taking an hour or so to figure out what exactly it does Review collected by and hosted on G2.com. What problems is Atlassian Enterprise Support solving and how is that benefiting you? were able to map out all of our high level duties - and collaborate weekly on tasks beyond what we spoke about Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Akash N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akash N.") AN Akash N. Enterprise (\> 1000 emp.) 5/31/2023 "Best Project management platform" 5/5 What do you like best about Atlassian Enterprise Support? Jira Software is the best tool for developing and executing a project life cycle within a team. Its capabilities help organizations design product roadmaps and establish a vision. With Jira software, workflow management and tracking of project backlogs become much more efficient and kudos to its timely alerts and notifications. Review collected by and hosted on G2.com. What do you dislike about Atlassian Enterprise Support? For beginners, learning some of the advanced features in Jira can be challenging and overwhelming. Even after getting familiar with the tools, some advanced features might still be difficult to master. This learning curve can be frustrating, especially for new users who are still getting a handle on the platform. One area where Jira could be improved is the ability to set priorities for items that are not considered bugs. Review collected by and hosted on G2.com. What problems is Atlassian Enterprise Support solving and how is that benefiting you? One of the things I appreciate about Jira is its user-friendly interface, which makes it easy to navigate through the various processes we've established. The product roadmap feature is particularly efficient and allows for seamless sharing with all members of the team. It's great that Jira provides the flexibility to customize our setup to meet the specific requirements of each project. Integration with other Atlassian products makes upgrades easier and smoother Review collected by and hosted on G2.com. Show More 1/23/2024 Validated ReviewerIncentivizedSource: G2 invite PB Paul B. Sys admin Mid-Market (51-1000 emp.) 2/7/2023 "They know their product" 4.5/5 What do you like best about Atlassian Enterprise Support? When you get to the right group and it gets escalated to the correct person, you almost always get someone that has extensive knowledge about their product. These guys don't just take ticket notes - they know their stuff. Review collected by and hosted on G2.com. What do you dislike about Atlassian Enterprise Support? The support process can be disjointed. I still feel like Atlassian is a group of smaller teams that don't work well with each other. If you have a problem integrating two of their products, you can get bounced around as a "not my department" problem. Each team needs to realize they are part of the Atlassian ecosystem. Review collected by and hosted on G2.com. What problems is Atlassian Enterprise Support solving and how is that benefiting you? They have been able to solve all of my Atlassian application issues. We use Jira/Confluence/Fisheye/Crucible/Crowd/and JSDC. We are very much dependent on Atlassian products and need their support to be available to keep our company running. Fortunately, any time there are issues (which are not very often) they are able to solve the problem. I notice they do triage very effectively, so if you mark something a higher priority their response time is faster. It is nice to see that make a difference. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite ![Roshan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roshan D.") RD Roshan D. Capacity Manager Small-Business (50 or fewer emp.) 2/14/2023 "The support was helpful, quick and provided to the point instructions." 5/5 What do you like best about Atlassian Enterprise Support? The instruction provided by the support was to the point and meant nothing else than business, which showed the valued time for everyone. Review collected by and hosted on G2.com. What do you dislike about Atlassian Enterprise Support? Nothing at this moment, They are doing great and I wish them good luck. Review collected by and hosted on G2.com. What problems is Atlassian Enterprise Support solving and how is that benefiting you? I faced issue with the workflow, when trying to resolve the ticket, it directly moved to closed. The team helped fixing the issue along with my support team. This provided the option to reopen the ticket when needed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Abhishek S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhishek S.") AS Abhishek S. Software Engineer Small-Business (50 or fewer emp.) 2/13/2023 "A top notch product to address issues via tickets" 4.5/5 What do you like best about Atlassian Enterprise Support? It's pretty easy to use , the user interface is simple yet very proficient, connection to different Atlassian products like confluence and JIRA is of great use. Nice platform for cross functional teams , easy to share data with different teams . Review collected by and hosted on G2.com. What do you dislike about Atlassian Enterprise Support? Atlassian doesn't support REST API development and inhouse plugin development. The pricing could be a bit more flexible. Review collected by and hosted on G2.com. What problems is Atlassian Enterprise Support solving and how is that benefiting you? Incident management,cross functional support to different teams . Benefits : Gather different metrics which are not readily available in other platforms Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Charles M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charles M.") CM Charles M. Not at liberty to say Mid-Market (51-1000 emp.) 1/12/2023 "Great product but support is horrendous. Totally impossible to get in touch with" 1.5/5 What do you like best about Atlassian Enterprise Support? They are good when they respond but when you are stuck with an issue unable to work their lack of response is very disruptive Review collected by and hosted on G2.com. What do you dislike about Atlassian Enterprise Support? Support should normally include: A Phone number, a chat section, a support@ inbox responded to REGUARLY. i see none of these simply a 'contact form'. Really? Review collected by and hosted on G2.com. What problems is Atlassian Enterprise Support solving and how is that benefiting you? They havent addressed their poor support that is confirmed by many users on the internet. For a company that is as successful and large as they are I consider this unacceptable Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ravi Kumar P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ravi Kumar P.") RP Ravi Kumar P. Cloud Security Engineer Small-Business (50 or fewer emp.) 2/17/2023 "It was great interview experience with atlassian .positive feedback and supporting interviewer" 4/5 What do you like best about Atlassian Enterprise Support? Atlassian has great culture and it's a well reputed organisation, any one would love to work with them. It was great interview experience with atlassian .positive feedback and supporting interviewer . Interviewer always make the candidate comfortable. Review collected by and hosted on G2.com. What do you dislike about Atlassian Enterprise Support? Nothing I have to dislike the atlassian enterprise support . All pros from my end . Great culture and supporting HR And Interviewer. Review collected by and hosted on G2.com. What problems is Atlassian Enterprise Support solving and how is that benefiting you? The role basically for providing the technical solution to the Atlassian customers . Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL Verified User in Logistics and Supply Chain Enterprise (\> 1000 emp.) 1/15/2023 "Great way to communicate the issues through tickets" 4/5 What do you like best about Atlassian Enterprise Support? The interface is simple and easy to operate on and select whatever is required and raise tickets of the issues that arise so that the team can verify and address the same. Review collected by and hosted on G2.com. What do you dislike about Atlassian Enterprise Support? Not much. There are some downsides, such as no auto-correct and the text needs to be accurate. Previously there was not much user involvement, but with the latest update, they have given some rights to users to reopen the tickets. Review collected by and hosted on G2.com. What problems is Atlassian Enterprise Support solving and how is that benefiting you? They have integrated with some vendors who provide integrated support to the logistics service providers and provided a medium to interact by the way of tickets whenever there are issues to be discussed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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