Almost everything is perfectly available as per our software developing methodology used in the company ( Agile, Scrum, or any customized software development process ) Review collected by and hosted on G2.com.

Mobile application needs to be improved. It's in the primary level Review collected by and hosted on G2.com.

We use this in tandem with Jira and works well. Review collected by and hosted on G2.com.

There isnt anything to dislike, basic, easy to use. Review collected by and hosted on G2.com.

The best part about JIRA is the ability to keep track of all work being done via tickets. I love that JIRA works for all kinds of styles of work. Review collected by and hosted on G2.com.

JIRA has created a culture of needing to log every little thing, even if it takes just a moment to complete the work. Review collected by and hosted on G2.com.

The ability to have a fast, interactive, support representative answer our questions, regardless of use case/need.

This is great because we work with many enterprise clients and often they Review collected by and hosted on G2.com.

Cost can sometimes be a limiting factor. We often find that using some of our IT budget to offset this, can create ROI gaps when supporting customers. Review collected by and hosted on G2.com.

It's easily accessible and is user friendly to editors/creators. Easily providing access to thousands of users in need of all of their information, policies, procedures, and resources in one bucket. It's amazing how it becomes your companies encyclopedia very quickly. Review collected by and hosted on G2.com.

Personally, I haven't ran across anything except the overwhelming amount of the color blue for the theme (that's just Atlassian though lol). Review collected by and hosted on G2.com.

Flexibility to customize workflows allows my different support teams to operate naturally. Many other solutions requires agents to follow their method of operation. Review collected by and hosted on G2.com.

I'm not sure I'm using all the features. There are a lot of integration options that are pretty daunting. Review collected by and hosted on G2.com.

Easy maintenance of workflows, easy creation of new stories and epics Review collected by and hosted on G2.com.

There are some very minor backend bugs that we have not been able to fix. Review collected by and hosted on G2.com.

Great for tracking and managing from both sides! Review collected by and hosted on G2.com.

Can't think of anything I strongly dislike Review collected by and hosted on G2.com.