It is a useful tool that offers multiple services, the most used in my case is Jira Service Desk, which allows me to provide feedback and solutions to the problems reported within the organization I work for. Review collected by and hosted on G2.com.

I am happy with the functionalities I use from the tools you use. However, some errors persist when attaching files in the Jira Service Desk tool, and I would like them to be resolved. In my case, the files I attach to the tickets by dragging the file (.txt, .jpg, .png, etc.) cannot be uploaded, and my comment is not sent correctly until I refresh the page, write the comment again, and attach the file by clicking on the corresponding icon. I would like the tool to be able to attach the file without errors just by dragging the element to the page while I am writing my comment. Review collected by and hosted on G2.com.

Nothing. They waste a lot of my time. Been trying to get in touch with them Review collected by and hosted on G2.com.

Impossible to get in touch with anyone with this company Review collected by and hosted on G2.com.

Jira is a very flexible and easy to use product. We use it to track a number of projects and initiatives internally for our organization. Review collected by and hosted on G2.com.

There is a slight learning curve for first time users. That being said, after poking around for a little bit, it's easy to work with. Review collected by and hosted on G2.com.

Highly customizable and scalable

Built-in Integration API's

Work well in air-gapped systems

Integration across other suites (Confluence, JIRA, or any other open-source based systems) Review collected by and hosted on G2.com.

Matching user licensing requirements

On-prem Linux installation is quite tricky

The flow of GUI control Review collected by and hosted on G2.com.

Atlassian is known for their neck on neck race with Github and in all honesty I find that atlassian is currently on top. It has many user friendly supports. They for example have a GUI graphic design for your Git called sourcetree. It also has an online file editor which gives you the ability to write code online instead of pushing afterwards to the git. Review collected by and hosted on G2.com.

The GUI might be good but it has really big flaws, in all honesty. When a person makes a GUI for Git control it should have an option to be fully automated. Merge conflicts are still a problem these days. Review collected by and hosted on G2.com.

Confluence provides a robust system for knowledge management. In today's fast-paced tech industry in which turnover is high, having a platform to store artifacts is crucial. I also love how easy JIRA makes the process of issue resolution by providing a strong system for documentation and automated workflows. Review collected by and hosted on G2.com.

Due to the high amount of customization Atlassian Enterprise offers, I've noticed large inconsistencies across Atlassian implementations. It would be nice to see the platform offer more out-of-the-box solutions. Review collected by and hosted on G2.com.

Help Desk capabilities and being able to escalate issues to various team members. Review collected by and hosted on G2.com.

The platform is costly and customer support was a bit slow. Review collected by and hosted on G2.com.

Atlassian Enterprise Support makes it easier for me to conduct my day to day work flow with the ease and user friendliness of the tool. Review collected by and hosted on G2.com.

The tool can be slow to load while creating and managing support. Review collected by and hosted on G2.com.

Atlassian Enterprise Support makes it easier for me to conduct my day to day work flow with the ease and user friendliness of the tool. Review collected by and hosted on G2.com.

The tool can be slow to load while creating and managing support. Review collected by and hosted on G2.com.

It has a lot of great features for project management Review collected by and hosted on G2.com.

Some of the features are hidden or buried and require some research or investigation Review collected by and hosted on G2.com.