---
title: Atlassian Enterprise Support Reviews
meta_title: 'Atlassian Enterprise Support Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter 38 reviews by the users' company size, role or industry to
  find out how Atlassian Enterprise Support works for a business like yours.
aggregate_rating:
  rating_value: 4.3
  review_count: 38
  scale: '5'
date_modified: '2026-08-04'
parent_category:
  name: IT Infrastructure
  url: https://www.g2.com/categories/it-infrastructure
---

# Atlassian Enterprise Support Reviews
**Vendor:** Atlassian  
**Category:** [Remote Support Software](https://www.g2.com/categories/remote-support)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 38
## About Atlassian Enterprise Support
Keep your systems running smoothly with access to highly-trained support teams and quick response times





## Atlassian Enterprise Support Discussions
  - [What is Confluence enterprise?](https://www.g2.com/discussions/what-is-confluence-enterprise)
  - [What services does Atlassian offer?](https://www.g2.com/discussions/atlassian-enterprise-support-what-services-does-atlassian-offer)
  - [What is Enterprise Support?](https://www.g2.com/discussions/what-is-enterprise-support)
  - [What are the main features of Atlassian Jira?](https://www.g2.com/discussions/what-are-the-main-features-of-atlassian-jira)
  - [¿Cual es la mejor manera de mantener actualizadas las herramientas utilizadas?](https://www.g2.com/discussions/26507-cual-es-la-mejor-manera-de-mantener-actualizadas-las-herramientas-utilizadas) - 1 upvote

- [View Atlassian Enterprise Support pricing details and edition comparison](https://www.g2.com/products/atlassian-enterprise-support/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-05+15%3A02%3A42+-0500&secure%5Bsession_id%5D=08878f92-8397-4b6d-ad2d-e758e9e991e7&secure%5Btoken%5D=2fbe30067e09cde5b68fbc0714731d3a93a02c5bebe5f322a9b63601c8a74e15&format=llm_user)

## Atlassian Enterprise Support Features
**Administration**
- Screen Sharing
- File Sharing
- Session Recording
- Unattended Remote Access
- Multi - Session Handling
- Multi-Monitor Support

**Maintenance**
- Remote Reboot
- Remote Printing

**Communication **
- Text Chat
- VoIP
- Video Conference Call
- Screen Annotations

**Security**
- Data Encryption
- Compliance

**Device Support**
- Mobile Device Access
- Multi-Platform Support
- Cross-Platform
- Video Support

**Performance**
- Reporting

****
- Remote Monitoring & Management
- AI Copilot
- SSL Security
- File Transfer
- Two-Factor Authentication
- Single Sign On
- Compliance Management
- Collaboration Tools
- Summary Reports
- Activity Dashboard
- Chat/Messaging
- Generative AI
- Session Transfer
- Remote Update/Installation
- Audit Trail
- Customizable Branding
- Server Monitoring
- Real-Time Updates
- Troubleshooting
- Real-Time Monitoring
- Workflow Management
- Multiple User Accounts
- Multi-Channel Communication
- CRM
- Surveys & Feedback
- Activity Tracking
- Self Service Portal
- API
- Support Ticket Management
- Access Controls/Permissions
- Remote Access/Control
- User Management
- Customizable Reports
- Real-Time Notifications
- Video Conferencing
- Diagnostic Tools
- Third-Party Integrations
- Reporting/Analytics

## Top Atlassian Enterprise Support Alternatives
  - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) - 4.5/5.0 (790 reviews)
  - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,026 reviews)
  - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,934 reviews)