--- title: Atlassian Enterprise Support Reviews meta_title: 'Atlassian Enterprise Support Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 38 reviews by the users' company size, role or industry to find out how Atlassian Enterprise Support works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 38 scale: '5' date_modified: '2026-08-07' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Atlassian Enterprise Support Reviews **Vendor:** Atlassian **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.3/5.0 **Total Reviews:** 38 ## About Atlassian Enterprise Support Keep your systems running smoothly with access to highly-trained support teams and quick response times ## Atlassian Enterprise Support Reviews ### 1. It was great interview experience with atlassian .positive feedback and supporting interviewer **Rating:** 4.0/5.0 stars **Reviewed by:** Ravi Kumar P. | Cloud Security Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Atlassian Enterprise Support?** Atlassian has great culture and it's a well reputed organisation, any one would love to work with them. It was great interview experience with atlassian .positive feedback and supporting interviewer . Interviewer always make the candidate comfortable. **What do you dislike about Atlassian Enterprise Support?** Nothing I have to dislike the atlassian enterprise support . All pros from my end . Great culture and supporting HR And Interviewer. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** The role basically for providing the technical solution to the Atlassian customers . ### 2. Great way to communicate the issues through tickets **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2023 **What do you like best about Atlassian Enterprise Support?** The interface is simple and easy to operate on and select whatever is required and raise tickets of the issues that arise so that the team can verify and address the same. **What do you dislike about Atlassian Enterprise Support?** Not much. There are some downsides, such as no auto-correct and the text needs to be accurate. Previously there was not much user involvement, but with the latest update, they have given some rights to users to reopen the tickets. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** They have integrated with some vendors who provide integrated support to the logistics service providers and provided a medium to interact by the way of tickets whenever there are issues to be discussed. ### 3. Best tool for agile project management **Rating:** 4.0/5.0 stars **Reviewed by:** Abhisek P. | Senior Manager, Product Strategy, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2021 **What do you like best about Atlassian Enterprise Support?** Reliable and trusted by many agile organizations Simple to use User interface **What do you dislike about Atlassian Enterprise Support?** Pricing could be made a bit flexible. Available integrations with other software suites should be made more customizable. **Recommendations to others considering Atlassian Enterprise Support:** Must use tool **What problems is Atlassian Enterprise Support solving and how is that benefiting you?**

Project Management in an Agile Way

Benefits: Timely adherence and release of features

### 4. Atlassian-Rev **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about Atlassian Enterprise Support?** We have the full Atlassian stack about 5 products, so the support is invaluable. They have experts that responcde as soon as you enter a support request via portal. They can provide forms for support on FAQs and CVE reports for any vulnerabilities so we can stay on top of patching. **What do you dislike about Atlassian Enterprise Support?** Some time, occasionallly only, support can lag due to being in different time zone than North America. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** As mentioned prior, our service level agreement time to accept a call for service is the only way to go. Alternativly we can utilize support portal for klnown issues, quick fixes if availalbe. This allows our uptime on JIRA and other daily software tasks to keep moving. ### 5. Review of my experience with Atlassian Enterprise **Rating:** 4.0/5.0 stars **Reviewed by:** Mario R. | Mario Rodriguez, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2020 **What do you like best about Atlassian Enterprise Support?** It is a useful tool that offers multiple services, the most used in my case is Jira Service Desk, which allows me to provide feedback and solutions to the problems reported within the organization I work for. **What do you dislike about Atlassian Enterprise Support?** I am happy with the functionalities I use from the tools you use. However, some errors persist when attaching files in the Jira Service Desk tool, and I would like them to be resolved. In my case, the files I attach to the tickets by dragging the file (.txt, .jpg, .png, etc.) cannot be uploaded, and my comment is not sent correctly until I refresh the page, write the comment again, and attach the file by clicking on the corresponding icon. I would like the tool to be able to attach the file without errors just by dragging the element to the page while I am writing my comment. **Recommendations to others considering Atlassian Enterprise Support:** I recommend that you be encouraged to use the tool and try its functionalities, as it will make a significant difference in the organization with the way issues that arise daily are resolved. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** Customer service support is the one that has been the most beneficial for my organization, as it allows reporting problems and providing a linear follow-up from the moment the issue begins to be addressed until the problem is solved. ### 6. Great for Help Desk and remote communications **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2020 **What do you like best about Atlassian Enterprise Support?** Help Desk capabilities and being able to escalate issues to various team members. **What do you dislike about Atlassian Enterprise Support?** The platform is costly and customer support was a bit slow. **Recommendations to others considering Atlassian Enterprise Support:** Great help desk functionality **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** We have been using the support system to escalate issues to team members in different parts of the state. ### 7. Does what it needs to with some searching **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2019 **What do you like best about Atlassian Enterprise Support?** It has a lot of great features for project management **What do you dislike about Atlassian Enterprise Support?** Some of the features are hidden or buried and require some research or investigation **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** Tracking defects and user stories for several projects at one time ### 8. Allows you to manage your workflows via software not let your software dictate your workflow. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Atlassian Enterprise Support?** Flexibility to customize workflows allows my different support teams to operate naturally. Many other solutions requires agents to follow their method of operation. **What do you dislike about Atlassian Enterprise Support?** I'm not sure I'm using all the features. There are a lot of integration options that are pretty daunting. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** Managing SLAs for global customers is key metric. The ramping period for new hires is also very short now. ### 9. Works well for a growing organization **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2019 **What do you like best about Atlassian Enterprise Support?** Great for tracking and managing from both sides! **What do you dislike about Atlassian Enterprise Support?** Can't think of anything I strongly dislike **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** Ticket management, support services, quick response times, and history ## Atlassian Enterprise Support Discussions - [What is Confluence enterprise?](https://www.g2.com/discussions/what-is-confluence-enterprise) - [What services does Atlassian offer?](https://www.g2.com/discussions/atlassian-enterprise-support-what-services-does-atlassian-offer) - [What is Enterprise Support?](https://www.g2.com/discussions/what-is-enterprise-support) - [What are the main features of Atlassian Jira?](https://www.g2.com/discussions/what-are-the-main-features-of-atlassian-jira) - [¿Cual es la mejor manera de mantener actualizadas las herramientas utilizadas?](https://www.g2.com/discussions/26507-cual-es-la-mejor-manera-de-mantener-actualizadas-las-herramientas-utilizadas) - 1 upvote - [View Atlassian Enterprise Support pricing details and edition comparison](https://www.g2.com/products/atlassian-enterprise-support/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+01%3A01%3A47+-0500&secure%5Bsession_id%5D=8ee500b6-8f02-42ba-aadb-566fbff83cb2&secure%5Btoken%5D=c00dab970d2b2ac7b783b50ef283346dd5986e7f2345c40771a3d2fa3d0e9a8a&format=llm_user) ## Atlassian Enterprise Support Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot - Remote Printing **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform - Video Support **Performance** - Reporting **Additional Functionality** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics ## Top Atlassian Enterprise Support Alternatives - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) - 4.5/5.0 (791 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,046 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,954 reviews)