Verified User in Financial Services

Small-Business (50 or fewer emp.)

8/5/2021

"Fantastic and easy tool to use for bug tracking and reporting"

4.5/5

What do you like best about Atlassian Advisory Services?

I like the kanban view, which allows you to see all current tickets and which status they are currently in. It's very simple to learn for new starters which is exactly what we need as a business. Review collected by and hosted on G2.com.

What do you dislike about Atlassian Advisory Services?

Sometimes pages, and in particular tickets, take a while to load, which is obviously a waste of time, especially for product managers who practically live on this system. Review collected by and hosted on G2.com.

Recommendations to others considering Atlassian Advisory Services:

I've not used many similar products, but my experience of this one is almost flawless. Review collected by and hosted on G2.com.

What problems is Atlassian Advisory Services solving and how is that benefiting you?

All of our departments can view and create tickets in harmony, and know what is happening at any one time. Support can create tickets, product can manage them, and engineering can work on them. Review collected by and hosted on G2.com.

Celeste M.

Intervention Assistant

Small-Business (50 or fewer emp.)

3/31/2020

"Great tools for different teams"

3/5

What do you like best about Atlassian Advisory Services?

I really enjoy how several people can edit different document and access whatever they have access too. I also enjoy that several people can access all documents that they have been granted access to. Another thing that is useful from Atlassian is the possibility to have notifications to alert you when people make edits or add things to the document. It is also helpful that they separate "your work," "spaces," and "people" for easy access to different features of the website. Review collected by and hosted on G2.com.

What do you dislike about Atlassian Advisory Services?

It is difficult to search for a specific document once you are already on the website. Another thing that sometimes is difficult is to have the specific link to get into the specific part of Atlassian you need to use. A recommendation is to bookmark the website, so if you use it often, you can easily access the website when needed. On the Activity Feed, it shows everything, which might not be helpful for people who might not need to know what other people are doing. Review collected by and hosted on G2.com.

Recommendations to others considering Atlassian Advisory Services:

When looking for a specific document, use the search feature to look for things faster. Once you write a key word, it will show all the documents that include that word. Review collected by and hosted on G2.com.

What problems is Atlassian Advisory Services solving and how is that benefiting you?

Atlassian has solve the necessity to constantly be asking other people questions about tasks, accounts, passwords for different things. The benefit is that you save time asking other people questions. The website has an Activity Feed that allows people to see what others have been working on. This is helpful for supervisor who want to make sure other people are working on what they are supposed to work. Review collected by and hosted on G2.com.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

6/26/2020

"Great for business"

4.5/5

What do you like best about Atlassian Advisory Services?

It’s easy to use and advisors can review the business over online. They provide a lot of support in helping reduce risk and identifying weaknesses. The management is very useful and I recommended it to my friends firms. Review collected by and hosted on G2.com.

What do you dislike about Atlassian Advisory Services?

I don’t like that it’s so expensive. It’s over the cost of hiring a full time employee, which maybe more beneficial to just hire someone. Other cons would be that they don’t respond very well to extra support that we need. It could take a while for them to respond to questions that is urgent. Review collected by and hosted on G2.com.

Recommendations to others considering Atlassian Advisory Services:

It’s quite easy to use but can be difficult for those are tech illiterate. I suggest reading through the product pages and asking any questions to the technical account manager first. Review collected by and hosted on G2.com.

What problems is Atlassian Advisory Services solving and how is that benefiting you?

Helps operations run more efficiently and find risks that we didn’t think we had. It brought a lot of things to our attention so we have realized many benefits. I’m happy with the technical account manager and the support they have provided to my team. Review collected by and hosted on G2.com.

Anthony J.

Web Designer

Mid-Market (51-1000 emp.)

4/3/2020

"Awesome Atlassian TAM Review"

5/5

What do you like best about Atlassian Advisory Services?

The things I like most about Atlassian TAM is pretty much everything. First, it's clean and very user-friendly. I personally appreciate all of the different gadgets and customizability that you have with the dashboard. It's a great place for confluence. Our team has been using it for the past five years and everyone loves it. Review collected by and hosted on G2.com.

What do you dislike about Atlassian Advisory Services?

The main and really the only bad thing that I can say that I personally dislike is the new UI changes. It looks better and more modern. However, there are some key abilities and/or functionality that are missing with the new layout it. I find myself frequently switching to the old view where key components are not missing. Review collected by and hosted on G2.com.

Recommendations to others considering Atlassian Advisory Services:

Don't think, just do. You won't be disappointed and you'll keep coming back for more and more. Review collected by and hosted on G2.com.

What problems is Atlassian Advisory Services solving and how is that benefiting you?

The problems we are solving with Atlassian TAM is continuity between and within teams. The benefits that I've realized are insurmountable. It really helps with tickets, epics, tasks, project management, collaboration, and time tracking. Review collected by and hosted on G2.com.

Verified User in Wholesale

Small-Business (50 or fewer emp.)

1/14/2021

"GREAT!"

5/5

What do you like best about Atlassian Advisory Services?

Organized functions. User friendly. Efficient tool for the job! Review collected by and hosted on G2.com.

What do you dislike about Atlassian Advisory Services?

Great resource that leaves little to dislike Review collected by and hosted on G2.com.

Jacqueline W.

Data and Quality Improvement Associate

Mid-Market (51-1000 emp.)

11/19/2019

"Atlassian TAM - great for organization and tracking!"

5/5

What do you like best about Atlassian Advisory Services?

As someone who communicates with a large team, I love the ability to assign specific tasks to individuals. This allows for a nice flow of communication when multiple people are working together to fix something.

I also like that you can mark tasks as high priority or low priority. It takes the stress out of having to ask back and forth when things should be done by. Review collected by and hosted on G2.com.

What do you dislike about Atlassian Advisory Services?

It took a bit of time to learn how to navigate the Atlassian dashboard. The way to use many of the features is not very intuitive. For example, I might want to find a colleague's tasks, and I'll end up clicking through different views for some time before I'm able to figure it out.

I also have issues with attaching files or images to the issues that I am creating in the system - I wish it was possible also to just copy and paste pictures into this.

When I am working on one project and begin to create an issue, sometimes the default Project listed in the "create issue" screen is not for the project that I currently have open. This has resulted in me sending tickets to the wrong projects on a number of occasions because I had assumed it would default to the project that I already had a board open on. Review collected by and hosted on G2.com.

Recommendations to others considering Atlassian Advisory Services:

Make sure you explore all of the different features within the system. It took me a while to realize some of the good stuff that they have! Review collected by and hosted on G2.com.

What problems is Atlassian Advisory Services solving and how is that benefiting you?

We use TAM to communicate with our technology partners. We use this to report issues we are having with our database. We also use this to share reporting needs that our organization has. I've found that Atlassian is very beneficial in tracking technological issues, especially when they are intricate. We can take notes under the tickets to keep track of when we expect results to be present. Review collected by and hosted on G2.com.

maya p.

Senior Software Engineer

Enterprise (> 1000 emp.)

8/5/2019

"Atlassian TAM - Best tool for Project Management"

4/5

What do you like best about Atlassian Advisory Services?

Atlassian is a tool which provides tracking for for multiple projects with any team members. We are able to track the progress of the projects and set product releases and deadlines accordingly. Due to multi user access, the client can access or track the progress of the projects from any corner of the world. This project management tool helps to grow Transparency between all team members and the client so that everybody the exact progress of the work. Review collected by and hosted on G2.com.

What do you dislike about Atlassian Advisory Services?

There are no major dislikes, however there is always the scope of improvements. Also many common errors and the estimation capability could be improved. Also the Reporting and Measurements features could be enhanced. Review collected by and hosted on G2.com.

Recommendations to others considering Atlassian Advisory Services:

Yes, I would advice the customers to try this management tool for themselves as it has got much to offer. Review collected by and hosted on G2.com.

What problems is Atlassian Advisory Services solving and how is that benefiting you?

Atlassian helps in keeping a complete time track of work, The burn/down chart feature helps in better planning of estimate v/s actual. We can add detailed description of the projects including the screenshots that is visible to everyone. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

11/19/2019

"Useful platform for internal debugging and monitoring."

3.5/5

What do you like best about Atlassian Advisory Services?

It provides us with a platform to discuss bugs, defects, or enhancements for our software product and notifies every user in real-life so we can keep track of the progress. Review collected by and hosted on G2.com.

What do you dislike about Atlassian Advisory Services?

It is not essential as we could use other platforms or chats that are less sophisticated to achieve the same results. Review collected by and hosted on G2.com.

Recommendations to others considering Atlassian Advisory Services:

It is a very useful tool for internal discussion, and can be integrated with Slack, Zendesk, Outlook or other communication tools used with other co-workers. Review collected by and hosted on G2.com.

What problems is Atlassian Advisory Services solving and how is that benefiting you?

We use Atlassian to report bugs, defects or propose enhancements to the code of our software and we are able to update the co-workers about the progress when a change is made. Review collected by and hosted on G2.com.

Anna C.

Manager General

Small-Business (50 or fewer emp.)

6/10/2019

"Atlassian provides the tools to help each team unleash its full potential in the company."

4.5/5

What do you like best about Atlassian Advisory Services?

What I like the most about Atlassian is the way in which anyone can document all kinds of business knowledge, from simple things like HowTo or FAQ Article to complex documentation branches of decisions related to the progress of development (by integrating Jira tickets). I have never found a feature that did not fulfill what was promised and more. It also offers thousands of applications that help our team to customize and expand the products that will be pointed out to customers. It was noted that it is the perfect solution for interaction within our development team and also for the interaction between us and the clients. Review collected by and hosted on G2.com.

What do you dislike about Atlassian Advisory Services?

It was not always very easy to use. Our organization consists of a variety of ages, so the way in which people have become involved with technology is also varied. There are times when adding spaces or pages has proven to be a challenge for those who do not consider themselves as "technology experts". There was a small learning curve to learn how to use the software, but the customer support team helped us overcome the difficulties. In addition, it offers us a mobile function, it was also not the best depending on how users have different configuration spaces. We have never found a feature that did not fulfill what was promised and more. But those that showed up and sounded interesting in general were. Review collected by and hosted on G2.com.

Recommendations to others considering Atlassian Advisory Services:

My company recommends this product because it is amazing, when its list of options consists of requests for functions, knows that the product is used intensively and is looking for "more" or adjusting the way things are done to help us make a better task, in addition to adding functionality that would provide value for the product. This product is a 10 out of 10 if you are using it correctly, together you can add that it is a great tool to work quickly and efficiently within our team, to facilitate the creation of pages with information that can be shared within the company. We now have a better command of these characteristics: activity board, activity follow-up, automatic notifications, file management, document storage and third-party integration. Review collected by and hosted on G2.com.

What problems is Atlassian Advisory Services solving and how is that benefiting you?

A platform that hosts content creation, real-time editing, document management, social functions and more. We customize with more than 3,000 applications of Atlassian Marketplace flexible enough to grow with our team and as a highly qualified company through a coherent and logical method of organization, it even offers you native desktop and mobile applications that can be used easily by any member of the company, it also offers us the task management of a project, the tracking of errors and incidents and for the operational management of projects. Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

11/20/2019

"Very Good tool for a Growing Orginization"

4.5/5

What do you like best about Atlassian Advisory Services?

I love that it allows multiple spaces for different teams to use and collaborate on. We use this as not only a ticketing system but also a Knowledgebase Review collected by and hosted on G2.com.

What do you dislike about Atlassian Advisory Services?

Sometimes I wish there were a bit more simple customizations that a person could do without knowing code. There are different skill levels that use this tool and sometimes it is more geared towards a development knowledge Review collected by and hosted on G2.com.

Recommendations to others considering Atlassian Advisory Services:

Always check out the helpful tips! Review collected by and hosted on G2.com.

What problems is Atlassian Advisory Services solving and how is that benefiting you?

Having a space where our team can come together to collaborate on. We realized that this is because many teams interact with one another but do not necessarily want to overlap work Review collected by and hosted on G2.com.