Springspring is a strong and robust platform with all the features want for this kind of software. Review collected by and hosted on G2.com.

They really fall apart in customer service unless a ticket is marked urgent; they have 3 week turnaround on responding to tickets in the busier months. This means you have to overreact or be patient to get something resolved. They also lock you into automatic year-long contracts, so they have no incentive to help you. Review collected by and hosted on G2.com.

We use Klevu for our site search and product recommendations currently. The site search is huge for us. Klevu automatically recognizes typos, synonyms and beyond product data Klevu also uses our sales and product click data to order relavent results. This took us light years ahead of our previous site search which only returned exact search matches and in no particular order. The tool is easy to use and there are lots of options for customizing, optimizing and merchandising results. Review collected by and hosted on G2.com.

The support team is very helpful, but we fall into a tier that doesn't qualify for account management even though we are using two of their products. The lack of account management leaves us in the dark on strategies to employ that I think would really help catapult us to the next level to get more out of Klevu and to ease some frustrations we've experienced. Review collected by and hosted on G2.com.

The search function has drastically improved the users experience on our website. As well as the template for viewing the list of items the user is searching for. Review collected by and hosted on G2.com.

Recommendations are a nice feature but time consuming to setup for our catalog. Wish there was a more streamlined process offered by Klevu. Review collected by and hosted on G2.com.

Klevu allows us to ensure that the right products are being shown to the right people at the right time - this is an invaluable source of revenue generation for us. The connection with Klaviyo is especially useful. Review collected by and hosted on G2.com.

Not much in particular - there are a couple of navigational elements within the merchandising tool that could be better, but it's a minor quibble. Review collected by and hosted on G2.com.

Searchspring is fantastic for its powerful search and merchandising capabilities, which boost product discovery and personalize shopping experiences, ultimately driving higher conversions. Review collected by and hosted on G2.com.

A potential drawback of Searchspring could be its learning curve, especially for users who are new to advanced search and merchandising tools. Review collected by and hosted on G2.com.

Klevu offers robust search capabilities with easy backend customization, allowing us to tailor the search experience to our needs effortlessly. We collaborated with Klevu to implement custom category landing pages, and their support handled it seamlessly. The integration process was extremely smooth, thanks to their well-documented guides. We successfully hosted around 275k products and multiple store views on Klevu. Review collected by and hosted on G2.com.

There’s a minor learning curve if you’re customizing Klevu, which made the initial setup slightly challenging. Additionally, it lacks some advanced built-in merchandising tools for product promotion, but this is a small trade-off given its overall performance. Review collected by and hosted on G2.com.

Honestly searching is so easy now. Its so smart and easy to adjust. Takes me less than a minute to customise a search now. I dont know how we managed before Klevu, Its also so easy to intergrate with our site.

There is always support when we need it and they know what they are talking about.

My favorite thing is they can send a report everyday with failed searches giving us ideas about potential new products. Review collected by and hosted on G2.com.

That not every site uses it! Some of the other programs we have with a search just feel so clunky now because im so used to how Klevu does a search so well Review collected by and hosted on G2.com.

The best thing about Klevu is its simplicity. You can tweak lots of different settings if you really want to fine tune things or you can simply leave the tool to determine the most relevant products to show (for site search) and it does a pretty reasonable job of doing so. From a developmental perspective, it was pretty easy to get set up. Customer support has always been highly efficient with responses often coming only a few minutes after an enquiry has been sent. Review collected by and hosted on G2.com.

There are some tools on the market that give you more options in terms of customisation of search and category results pages, though this does often come at the expense of simplicity. Review collected by and hosted on G2.com.

We have about 100,000 products on the Magento 2 ecommerce platform. We have a somewhat peculiar product set with complex rules required about what order we need to display certain products and certain product statuses. Just indexing our products took some special system gymnastics, but the Klevu development team took it as a challenge and has worked hand-in-hand with our team to show our customers just what they're looking for. They really nailed it, and their customer support has been outstanding ever since.

In addition, Klevu's product synonym system and predictive spelling adjustments easily allows us to accommodate our users' regional jargon and misspellings.

Merchandising and promotions has been very intuitive and effective for us as well. Since we release dozens of new products a week, I use Klevu several times a month to update promotions, expand our synonym library, or pull down statistics for reporting. Review collected by and hosted on G2.com.

I'd love if they had a more robust analytics and reporting suite built in. Implementation with our system was trickier than we expected, but that has more to do with our own system. Review collected by and hosted on G2.com.

The Klevu platform has been very easy to use. We have used it for years to setup category pages, synonyms, and search redirects. Review collected by and hosted on G2.com.

I can't really think of any downsides since I have never really had any issues, and if I did, Klevu support was always readily available to help me through any questions I may have had. Review collected by and hosted on G2.com.