I really appreciate the continuity in support from implementation through day-to-day operation. It's an easy-to-learn platform with so many of the merchandising tools we need to supplement our Shopify store. But the tech support, responsiveness, and professionalism of its team is truly unmatched by any other partner I've worked with in the e-commerce space. Review collected by and hosted on G2.com.

There are a few things they could improve to make editing campaigns in bulk more efficient. Review collected by and hosted on G2.com.

The search admin tools are easy to use, but it was the customer support that was my best experience. Review collected by and hosted on G2.com.

It got a lot more expensive as our business grew. I am not sure if I really had visibility to the expanding cost. Review collected by and hosted on G2.com.

For me, reporting is one of Searchsprings' best features, from analysing our Google Analytics and giving us quick headlines, to more in-depth analysis of products themselves. Review collected by and hosted on G2.com.

I find Searchspring to be a touch unreliable. I find more often than not reports don't load the date ranges I want, and we do occasionally have a drop in reporting. Review collected by and hosted on G2.com.

Great communication with the Search Spring team, always there to help when we need them and happy to troubleshoot any issues we have. Also very proactive in helping get new initiatives off the ground and finding solutions to any on-site issues. Review collected by and hosted on G2.com.

Would love them to control our PLP's as well as PDPs as I find their platform much easier to use than other systems. Would also like to see more info about our products in landing pages (same as we do when products are in categories). Review collected by and hosted on G2.com.

The product is robust and extremely easy to navigate and use. What cannot be done out of the box can be implemented smoothly and skillfully by the support and dev team. After deployment, there is a close relationship with Customer Success and questions/concerns/requests are replied to and addressed quickly...always! Gabriel Tome has been fantastic to work with and is a tremendous asset to the Search Spring team. Thanks, Gabriel, and Thank you Searchspring! Review collected by and hosted on G2.com.

Not much at all to dislike. Maybe I'd make some tweaks to match scoring algo. Review collected by and hosted on G2.com.

I wholeheartedly recommend Searchspring to any e-commerce business looking to enhance their search functionality and optimise their merchandising efforts. Its powerful features, ease of use, and excellent customer support make it a must-have tool for improving customer experience and driving sales. Searchspring has undoubtedly become an integral part of our e-commerce success story. Review collected by and hosted on G2.com.

There's nothing I dislike about Searchspring! Review collected by and hosted on G2.com.

Searchspring allows us to delivery a seamless on-site search experience to our customers. It is a powerful platform for setting up synonyms, search merchandising and gives us detailed reports of how our customers are engaging with search. Their customer support team is also always quick to answer and super helpful. Review collected by and hosted on G2.com.

There is nothing I necessarily dislike about Searchspring but there are definitely opportunities for improvement within the platform for the future! Review collected by and hosted on G2.com.

Their suite of products is verse and industry-leading! On top of the great product, their support team is accommodating! Review collected by and hosted on G2.com.

I don't have any complaints about Searchspring. Review collected by and hosted on G2.com.

The tool offers great features, and the user interface is easy to use.

Excellent support by our customer success manager Jacinda Delaney. She is amazing and always super helpful. Very proactive and trying to get the best out of the tool for our websites. Review collected by and hosted on G2.com.

Not being able to assign a campaign to multiple categories - if you want to display a banner in more than one category, you would have to create individual campaigns for every single category. Review collected by and hosted on G2.com.

I enjoy the ability to customize the experience for our customers and an easy-to-use dashboard for users. Browsing speed is faster then ever. Review collected by and hosted on G2.com.

Implementation with the Searchspring team was very difficult and took four months longer than planned to launch. Another critical issue is indexing delays and not being to do full indexes live Review collected by and hosted on G2.com.