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# Athos Commerce Reviews & Product Details

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Athos Commerce is the only all-in-one intelligent discovery platform that connects shoppers to the right products across whatever channel they are shopping. More than 2,700 of the world’s leading brands, including Adidas, Samsung, Rakuten, New Balance, Burberry, LVMH, Clarins, and Yamaha, trust Athos Commerce’s AI-powered search, merchandising, personalization and product feed management products to increase conversion rates and accelerate revenue growth while reducing costs through improved efficiency. Athos Commerce has a proven ecommerce heritage that started in 2007 and operates across North America, Europe and Asia-Pacific. For more information, visit athoscommerce.com. The target audience for Athos Commerce includes retailers of all sizes looking to optimize their online presence and improve customer engagement. Whether a small boutique or a large-scale retailer, businesses can leverage Athos to enhance their ecommerce strategies. The platform is particularly beneficial for those seeking to streamline their operations and provide a more personalized shopping experience, which is increasingly important in today’s competitive market. Key use cases for Athos Commerce include improving product discoverability through advanced search capabilities, enabling retailers to present their products in a way that resonates with their target audience. The merchandising tools allow brands to curate collections and promotions effectively, ensuring that customers are presented with the most relevant products based on their preferences and shopping behavior. Additionally, the personalization features help tailor the shopping experience to individual users, enhancing customer satisfaction and loyalty. Athos Commerce offers several key features that set it apart in the ecommerce landscape. Its robust reporting capabilities provide retailers with actionable insights into customer behavior and sales performance, enabling data-driven decision-making. The platform’s Product Data Management system ensures that product information is accurate, consistent, and easily accessible, which is crucial for maintaining a professional online storefront. By integrating these functionalities into a single platform, Athos Commerce simplifies the management of ecommerce operations, allowing retailers to focus on growth and customer engagement. Overall, Athos Commerce stands out as a specialized solution for retailers looking to enhance their ecommerce capabilities. By providing tools that are specifically designed for commerce, it empowers brands to create engaging and effective shopper journeys that not only meet customer expectations but also drive sales and revenue growth.

* * *

Product Website
Athos Commerce
Seller
[Athos Commerce](https://www.g2.com/sellers/athos-commerce)
Discussions
[Athos Commerce Community](https://www.g2.com/products/athos-commerce-athos-commerce/discuss)
Languages Supported

German, English, French, Dutch, Spanish

Solution Type

All-in-One

Overview by
Search Spring

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## Pricing

Pricing provided by Athos Commerce.

### Essential

Starting at $699.00

Per Month

[
View More Pricing Information
](https://www.g2.com/products/athos-commerce-athos-commerce/pricing)

## Athos Commerce Integrations
(4)

What do users say about integrations?

Verified by Athos Commerce

[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

BigCommerce

](https://www.g2.com/products/bigcommerce/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Klaviyo

](https://www.g2.com/products/klaviyo/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Shopify

](https://www.g2.com/products/shopify/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Yotpo

](https://www.g2.com/products/yotpo/reviews)

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 ![Ellie P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ellie P.")
EP

Ellie P.

Digital Operations Manager

Small-Business (50 or fewer emp.)

9/18/2024

"Great Software, Subpar Support"

1/5

What do you like best about Athos Commerce?

Springspring is a strong and robust platform with all the features want for this kind of software. Review collected by and hosted on G2.com.

What do you dislike about Athos Commerce?

They really fall apart in customer service unless a ticket is marked urgent; they have 3 week turnaround on responding to tickets in the busier months. This means you have to overreact or be patient to get something resolved. They also lock you into automatic year-long contracts, so they have no incentive to help you. Review collected by and hosted on G2.com.

What problems is Athos Commerce solving and how is that benefiting you?

Searchspring offers a strong platform for delivering search and merchanising onsite. It helps customers quickly connect with the items they are looking for. Review collected by and hosted on G2.com.

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Response from Elizabeth Smith of Athos Commerce

[Editedit](https://www.g2.com/survey_responses/athos-commerce-review-10274739/official_response/edit)

Thank you for sharing your experience with us, Ellie.

We're delighted to hear Searchspring has proven to be a powerful platform for Knifewear.

While we understand your frustration regarding your Support request, our SLA prioritizes urgent tickets. While we strive to address all requests promptly, some may take longer to complete, especially those that involve custom requests outside of standard services.

We're committed to ensuring all customers receive timely and effective assistance and we welcome the opportunity to support you further.

Current UserValidated ReviewerSource: Organic

 ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising")
UM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

8/22/2024

"Klevu is a great tool, but could use more account management support"

4/5

What do you like best about Athos Commerce?

We use Klevu for our site search and product recommendations currently. The site search is huge for us. Klevu automatically recognizes typos, synonyms and beyond product data Klevu also uses our sales and product click data to order relavent results. This took us light years ahead of our previous site search which only returned exact search matches and in no particular order. The tool is easy to use and there are lots of options for customizing, optimizing and merchandising results. Review collected by and hosted on G2.com.

What do you dislike about Athos Commerce?

The support team is very helpful, but we fall into a tier that doesn't qualify for account management even though we are using two of their products. The lack of account management leaves us in the dark on strategies to employ that I think would really help catapult us to the next level to get more out of Klevu and to ease some frustrations we've experienced. Review collected by and hosted on G2.com.

What problems is Athos Commerce solving and how is that benefiting you?

Klevu makes it easier for customers to find what they are looking for using our site search which I believe has led to more sales from users that use the site search. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing")
AM

Verified User in Manufacturing

Small-Business (50 or fewer emp.)

8/16/2024

"Easy integration and improved search function"

4/5

What do you like best about Athos Commerce?

The search function has drastically improved the users experience on our website. As well as the template for viewing the list of items the user is searching for. Review collected by and hosted on G2.com.

What do you dislike about Athos Commerce?

Recommendations are a nice feature but time consuming to setup for our catalog. Wish there was a more streamlined process offered by Klevu. Review collected by and hosted on G2.com.

What problems is Athos Commerce solving and how is that benefiting you?

They've helped us solve the search function and how the items display when a customer types in certain words. Also, the recommendations were a little confusing at first to setup the correct rules we wanted for certain products. Review collected by and hosted on G2.com.

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12/20/2024
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![James K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James K.")
JK

James K.

Operations Director

Small-Business (50 or fewer emp.)

8/22/2024

"An excellent tool for e-commerce business"

4/5

What do you like best about Athos Commerce?

Klevu allows us to ensure that the right products are being shown to the right people at the right time - this is an invaluable source of revenue generation for us. The connection with Klaviyo is especially useful. Review collected by and hosted on G2.com.

What do you dislike about Athos Commerce?

Not much in particular - there are a couple of navigational elements within the merchandising tool that could be better, but it's a minor quibble. Review collected by and hosted on G2.com.

What problems is Athos Commerce solving and how is that benefiting you?

- preventing dead end product pages by ensuring customers have other options to look at

- ordering category pages in a way that ensures the most profitable items are seen first

- customisable search means we can show the products we most want our customers to see Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Osazemen A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Osazemen A.")
OA

Osazemen A.

Account executive

Enterprise (\> 1000 emp.)

11/13/2024

"sales manager"

5/5

What do you like best about Athos Commerce?

Searchspring is fantastic for its powerful search and merchandising capabilities, which boost product discovery and personalize shopping experiences, ultimately driving higher conversions. Review collected by and hosted on G2.com.

What do you dislike about Athos Commerce?

A potential drawback of Searchspring could be its learning curve, especially for users who are new to advanced search and merchandising tools. Review collected by and hosted on G2.com.

What problems is Athos Commerce solving and how is that benefiting you?

Searchspring is tackling the challenge of delivering highly relevant, personalized search results and product recommendations, which helps to improve the shopping experience for customers. This leads to higher conversion rates and increased average order value as customers can find what they’re looking for quickly. For businesses, it also reduces bounce rates and boosts engagement, ultimately supporting revenue growth and customer satisfaction. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

 ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods")
AC

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

9/9/2024

"Powerful search experience with Klevu"

5/5

What do you like best about Athos Commerce?

Klevu offers robust search capabilities with easy backend customization, allowing us to tailor the search experience to our needs effortlessly. We collaborated with Klevu to implement custom category landing pages, and their support handled it seamlessly. The integration process was extremely smooth, thanks to their well-documented guides. We successfully hosted around 275k products and multiple store views on Klevu. Review collected by and hosted on G2.com.

What do you dislike about Athos Commerce?

There’s a minor learning curve if you’re customizing Klevu, which made the initial setup slightly challenging. Additionally, it lacks some advanced built-in merchandising tools for product promotion, but this is a small trade-off given its overall performance. Review collected by and hosted on G2.com.

What problems is Athos Commerce solving and how is that benefiting you?

Klevu handles nearly 300K products out of the box and provides powerful customization options without needing extensive coding. This improves our search functionality and allows us to tailor the experience effortlessly. Review collected by and hosted on G2.com.

Show More

9/20/2024
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail")
IR

Verified User in Retail

Small-Business (50 or fewer emp.)

8/21/2024

"Best thing we ever invested in!"

5/5

What do you like best about Athos Commerce?

Honestly searching is so easy now. Its so smart and easy to adjust. Takes me less than a minute to customise a search now. I dont know how we managed before Klevu, Its also so easy to intergrate with our site.

There is always support when we need it and they know what they are talking about.

My favorite thing is they can send a report everyday with failed searches giving us ideas about potential new products. Review collected by and hosted on G2.com.

What do you dislike about Athos Commerce?

That not every site uses it! Some of the other programs we have with a search just feel so clunky now because im so used to how Klevu does a search so well Review collected by and hosted on G2.com.

What problems is Athos Commerce solving and how is that benefiting you?

We have over 200K products on our site and klevu instantly helps with the searches. Customers can now find products that were buried deep that we previously were struggling to sell Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Daniel A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel A.")
DA

Daniel A.

Mid-Market (51-1000 emp.)

5/3/2024

"Powerful, easy to use"

4/5

What do you like best about Athos Commerce?

The best thing about Klevu is its simplicity. You can tweak lots of different settings if you really want to fine tune things or you can simply leave the tool to determine the most relevant products to show (for site search) and it does a pretty reasonable job of doing so. From a developmental perspective, it was pretty easy to get set up. Customer support has always been highly efficient with responses often coming only a few minutes after an enquiry has been sent. Review collected by and hosted on G2.com.

What do you dislike about Athos Commerce?

There are some tools on the market that give you more options in terms of customisation of search and category results pages, though this does often come at the expense of simplicity. Review collected by and hosted on G2.com.

What problems is Athos Commerce solving and how is that benefiting you?

We used a powerful site search provider before switching to Klevu for both site search and category pages. The problem that we had was that it was overly complex, difficult to use and took up a lot of developer resource when we wanted to make even fairly simple changes to the category page. Klevu is much easier to use, doesn't require anywhere near as much developer intervention whilst still providing us with powerful, intelligent search and category page merchandising. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Max W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Max W.")
MW

Max W.

Digital Marketing and E-Commerce Manager

Mid-Market (51-1000 emp.)

4/30/2024

"Outstanding Support - team is a true partner for success"

4.5/5

What do you like best about Athos Commerce?

We have about 100,000 products on the Magento 2 ecommerce platform. We have a somewhat peculiar product set with complex rules required about what order we need to display certain products and certain product statuses. Just indexing our products took some special system gymnastics, but the Klevu development team took it as a challenge and has worked hand-in-hand with our team to show our customers just what they're looking for. They really nailed it, and their customer support has been outstanding ever since.

In addition, Klevu's product synonym system and predictive spelling adjustments easily allows us to accommodate our users' regional jargon and misspellings.

Merchandising and promotions has been very intuitive and effective for us as well. Since we release dozens of new products a week, I use Klevu several times a month to update promotions, expand our synonym library, or pull down statistics for reporting. Review collected by and hosted on G2.com.

What do you dislike about Athos Commerce?

I'd love if they had a more robust analytics and reporting suite built in. Implementation with our system was trickier than we expected, but that has more to do with our own system. Review collected by and hosted on G2.com.

What problems is Athos Commerce solving and how is that benefiting you?

We used to have a bare-bones search platform on our site when we migrated to Magento 2, and our customers hated it. Our customer service team used to have to field dozens of calls a week from customers complaining about the site search. Now a little more than a year into using Klevu, those customer service calls have almost entirely vanished, and the few that do come in over the course of a month are easily resolved by the team. Even better, we're able to quickly make adjustments to our search in order to make sure that particular situation never comes up again. Klevu has been a win across several departments. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail")
UR

Verified User in Retail

Small-Business (50 or fewer emp.)

12/11/2024

"Klevu is easy to use and works great"

5/5

What do you like best about Athos Commerce?

The Klevu platform has been very easy to use. We have used it for years to setup category pages, synonyms, and search redirects. Review collected by and hosted on G2.com.

What do you dislike about Athos Commerce?

I can't really think of any downsides since I have never really had any issues, and if I did, Klevu support was always readily available to help me through any questions I may have had. Review collected by and hosted on G2.com.

What problems is Athos Commerce solving and how is that benefiting you?

Klevu makes it easy for our customers to find the items we want them to find. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

## Questions about Athos Commerce? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

[
Ask about Athos Commerce
](https://www.g2.com/products/athos-commerce-athos-commerce/discussions/new)

GU

Guest User

What is Searchspring used for?

0 Upvotes

0

[
Join the conversation
](https://www.g2.com/discussions/what-is-searchspring-used-for)

GU

Guest User
•
Last activity over 2 years ago

What is Klevu used for?

0 Upvotes

1

[
Join the conversation
](https://www.g2.com/discussions/what-is-klevu-used-for)

[
View all Discussions
](https://www.g2.com/products/athos-commerce-athos-commerce/discuss)

## Pricing Options

Pricing provided by Athos Commerce.

### Essential

Starting at $699.00

Per Month

### Advanced

Starting at $899.00

Per Month

### Expert

Starting at $1,099.00

Per Month

[
View More Pricing Information
](https://www.g2.com/products/athos-commerce-athos-commerce/pricing)

Athos Commerce Comparisons

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4.5/5(453)

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4.6/5(235)

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Klevu

3/5(3)

[
Compare Now
](https://www.g2.com/compare/athos-commerce-athos-commerce-vs-klevu)

##### 
##### Athos Commerce Features

Integration

E-Commerce

Merchadising

Analytics

Reports & Analytics

Administration

Dashboard

Merchandising

Product Search

Product Display

[
View More Features
](https://www.g2.com/products/athos-commerce-athos-commerce/features)

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##### Categories on G2

[E-Commerce Personalization](https://www.g2.com/categories/e-commerce-personalization)[E-Commerce Analytics](https://www.g2.com/categories/e-commerce-analytics)[E-Merchandising](https://www.g2.com/categories/e-merchandising)

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