Athena Health lets you know which codes to use when working the task manager list; However, that is the only upside to Athena health Review collected by and hosted on G2.com.

The billing area of Athena health needs serious reconstruction. There are about only 25% of the codes that we need to create cost estimates for patient surgical procedures. Without the CPT codes in the Athena Health system, there is no way to generate the cost estimate that the patient pays to the surgeon.

This causes more claims to be processed, and the facility will have to refund the patient what the patient paid to the facility and then pay us the amount. Review collected by and hosted on G2.com.

The or registration aspect is great. That's where it ends for me Review collected by and hosted on G2.com.

Payments are NOT posted timely. they post payments sent directly to THEIR lockbox back to tge iamractice to verify the deposit. The pint of hBmvubv payments sent directly to them is for the practice to be more hands off. The " billing follow up" is horrible. The can't go off script or use critical thinking. If they do post a payment on time it's posted wrong. I can't even write it all here. Review collected by and hosted on G2.com.

Font size...LOL. I can't think of anything Review collected by and hosted on G2.com.

Everything. The training was the absolute worst-no training at all Review collected by and hosted on G2.com.

User friendly, easy to keep track of patient records on a daily basis, great EMR system Review collected by and hosted on G2.com.

Sometimes the Athena app doesn't save the information we added and then we have to retype everything again Review collected by and hosted on G2.com.

I have found AC is only slightly better than writing everything by hand. Theres very little upside. Review collected by and hosted on G2.com.

It feels as though the interface was designed by someone who has never had to be a specialist and see patients. The company will not take feedback and improve its product. Youre allowed to submit ideas and people "vote" essentially. Which of course is ridiculous because the people who have time to do that are the ones least affected by the problems. The software intermently glitches the effectiveness of my dictation software. The order entry user interface is worse than writing by hand for me (I keep paper order sets in my office and just use those instead). There are trivial fixes that could address a lot of the problems but again - it does not appear tha t they are open to making the physician experience better. If I leave this practice at the end of my current contract it will be because of this institution having athena. The output is also pretty terrible and not customizable - not output sent back to referring doctors is unprofessional in appearance and nothing can be done about it. Athena forces you to not have a fax machine (everything coming in gets gobbled up into athena) which causes a lot of important information to be lost - its probably somewhere available to review but my staff still after a year has no clue how to find/collate. Review collected by and hosted on G2.com.

The latest updates allow seamless integration into Patient Charts Review collected by and hosted on G2.com.

Seems to work well for our practice. There is some slowness when multiple users are working . Review collected by and hosted on G2.com.

I feel that it is overall pretty user-friendly. Athenahealth seem to strive to work towards streamlining their software regularly. Review collected by and hosted on G2.com.

Some faxing abilities and search functions. It would be nice if when faxing within the program to other Athenahealth providers, that there were page breaks between encounters. It makes the ability to sort patients' charts complicated when trying to label the documents correctly. I believe there should be more proper training to maximize the different facets of the program. I feel that we do not use all of the available tools to streamline our practice due to a lack of knowledge. Review collected by and hosted on G2.com.

I like that it is very easy to navigate around the Athena website. It is very straightforward when accessing a patient's chart/demographics/visits/imaging results. Review collected by and hosted on G2.com.

I dislike how when I copy and paste into Athena, regarding the patient's visit, it pastes in a format which I have fix, deleting extra spaces. This is difficult when the Assessment/Plan is long and has a lot of pointers since I have to fix it for every line. Review collected by and hosted on G2.com.

There is very little to like about them. I can't think of anything I like about them. Review collected by and hosted on G2.com.

Very poor cust service - takes weeks for them to do anything for you. It's extremely expensive and all you get are headaches. It literally takes months to train on it. I've used several other EHRs and no one comes close to their price. They assign a rep to work with you, but ours was useless. A typical response to our requests was, "please call customer service", which meant weeks before anything would get done. Sometimes she'd tell us something like, "I've talked to my team and we can't fix that for you." To get anything done is a chore. My team hates them.

Also, they require you to set up a separate bank account at US Bank. If you're used to Bank of America, like we are, US Bank is crap. Review collected by and hosted on G2.com.

Ease of use

Reporting functionality

Chat tool Review collected by and hosted on G2.com.

Slow load response time but other than that no major issues Review collected by and hosted on G2.com.