---
title: athenaOne Reviews
meta_title: 'athenaOne Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 114 reviews by the users' company size, role or industry
  to find out how athenaOne works for a business like yours.
aggregate_rating:
  rating_value: 3.4
  review_count: 114
  scale: '5'
date_modified: '2026-08-04'
parent_category:
  name: Health Care
  url: https://www.g2.com/categories/health-care
---

# athenaOne Reviews
**Vendor:** athenahealth  
**Category:** [Value-Based Performance Management Analytics Software](https://www.g2.com/categories/value-based-performance-management-analytics)  
**Average Rating:** 3.4/5.0  
**Total Reviews:** 114
## About athenaOne
athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps. Our suite of integrated, network-enabled services works to deliver measurable financial and clinical results for providers. The athenahealth EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more. Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.



## athenaOne Pros & Cons
**What users like:**

- Users value the **constant feature updates** and deep customization options that enhance their workflow and reporting capabilities. (6 reviews)
- Users find athenaOne **easy to use** with friendly templates and seamless calendar integration for efficient workflows. (5 reviews)
- Users value the **top-notch API integration** of athenaOne, allowing seamless connection of essential tools for efficient practice management. (4 reviews)
- Users value the **exceptional customer service** from AthenaOne, enhancing their practice management experience significantly. (3 reviews)
- Users value the **user-friendly templates** in athenaOne, enhancing their workflow and productivity significantly. (3 reviews)
- Communication (2 reviews)
- Users are impressed by AthenaOne's **exceptional customer support** , which feels like a partnership enhancing their practice’s operations. (2 reviews)
- Customizability (2 reviews)
- Customization (2 reviews)
- Easy Access (2 reviews)

**What users dislike:**

- Users express frustration over **inadequate reporting** , finding it clunky and time-consuming for their documentation needs. (3 reviews)
- Users find the **high learning curve** of athenaOne frustrating, leading to inefficient documentation and complicated processes. (3 reviews)
- Users experience **poor customer support** with athenaOne, often facing slow response times from the help desk. (3 reviews)
- Users report severe **billing issues** with athenaOne, including price increases and frustrating customer support experiences. (2 reviews)
- Users find the **reporting process inefficient** , requiring too much effort and limiting accessibility for the staff. (2 reviews)
- Inefficient Workflow (2 reviews)
- Integration Issues (2 reviews)
- Users find athenaOne's **limited customization** frustrating, as it complicates document retrieval and integrates poorly with existing data. (2 reviews)
- Users express frustration with **limited features** , noting clunky documentation processes and the need for extensive integrations. (2 reviews)
- Missing Features (2 reviews)


## athenaOne Discussions
  - [Is Athena a clearinghouse?](https://www.g2.com/discussions/is-athena-a-clearinghouse) - 1 comment

- [View athenaOne pricing details and edition comparison](https://www.g2.com/products/athenaone/reviews?page=5&section=pricing&secure%5Bexpires_at%5D=2026-08-05+12%3A39%3A21+-0500&secure%5Bsession_id%5D=8d78402a-18e5-424e-854d-27c84cbf8bf0&secure%5Btoken%5D=3e2a121ab797fce049fa1b3bf21e70d3cd776fae809fddebb2893d80f2254f90&format=llm_user)

## athenaOne Features
**Data Management**
- Data Visualization - Value-Based Performance Management Analytics
- Financial Data Analysis - Value-Based Performance Management Analytics
- Clinical Data Analysis - Value-Based Performance Management Analytics

**Data Management**
- Knowledge Share - Population Health Management
- Data aggregator - Population Health Management
- Predictive Patient Analysis - Population Health Management

**Administrative**
- Systems Interoperability - Payer Care Management Workflow Applications
- Applications Integration - Payer Care Management Workflow Applications
- Workflow Optimization - Payer Care Management Workflow Applications
- Patient Care Plan Management - Payer Care Management Workflow Applications
- Data Ingestion - Payer Care Management Workflow Applications

**Clinical**
- Compliance - Revenue Cycle Management (RCM)
- Software Integrations - Revenue Cycle Management (RCM)
- Task Automation - Revenue Cycle Management (RCM)
- ICD-10 Compliance
- Sarbanes-Oxley Compliance
- Invoice Management
- Workflow Management
- Financial Management
- Denial Management
- Cash Flow Management
- User Management
- Claims Management

**Efficiency **
- Claims Data Automation - Healthcare Claims Management
- Electronic Submissions - Healthcare Claims Management
- Clearinghouse Integration - Healthcare Claims Management
- Claims Process Workflow - Healthcare Claims Management

**Data Collection**
- Patient Data Aggregation - Patient Case Management
- Patient Data Management - Patient Case Management
- Clinical Communication and Collaboration - Patient Case Management
- Utilization Management - Patient Case Management
- Appointment Management
- Wait List Management
- Assessment Management
- Referral Management
- Patient Records Management
- Bed Management
- Workflow Management
- Task Management
- Document Management
- Calendar Management
- Compliance Management
- Employee Management
- Case List Management

**Clinical Workflow Management**
- Multiple Medical Provider Access
- Ancillary Care Provider Access
- Meaningful Use Reporting
- Clinical Documentation
- Mobile Access
- Historical Reporting
- For Primary Care
- For Urgent Care
- Clinical Care

**Patient-Centered Functions**
- Online Presence Management
- Patient Feedback Management
- Patient Portal
- Patient Communications
- Integration with Wearables
- Third-Party Integrations
- Compliance Management
- Multi-Channel Communication
- Calendar Management
- Patient Records Management
- Campaign Management
- Appointment Management
- Self Service Portal
- Intake Management
- Records Management
- Claims Management
- Document Management
- Invoice Management
- Forms Management

**Technology**
- Telecommunications
- Low Bandwidth Support
- EHR Integration
- Third-Party Integrations

**Agentic AI - Medical Billing**
- Natural Language Interaction

****
- GDPR Compliance
- SMS Messaging
- Activity Tracking
- Treatment Planning
- Activity Dashboard
- Candidate Profiles
- Progress Notes
- Multi-Factor Authentication
- Billing & Invoicing
- Charting
- Case Notes
- Graphical Data Presentation
- Progress Reports
- Reminders
- Alerts/Notifications
- AI Copilot
- HIPAA Compliant
- Electronic Signature
- Mobile Access
- Reporting & Statistics
- Third-Party Integrations
- Generative AI
- Eligibility Verification
- API
- Clinical Assessment Tool
- Patient Intake
- Multi-Location
- Medical History Records
- Client Chart Audit Tools
- Telemedicine
- Payment Processing
- EHR/EMR Integration
- Self Payment
- Role-Based Permissions
- Customizable Forms
- Surveys & Feedback
- Goal Setting/Tracking
- Self Service Portal
- Group Notes
- Authorization Tracking
- Level of Care Evaluation
- Team Notes
- Patient Engagement

****
- Workflow Management
- Charting
- Practice Management
- Secure Data Storage
- Customizable Dashboard
- Generative AI
- Scheduling
- Invoice History
- HIPAA Compliant
- Electronic Payments
- Online Intake Forms
- Dunning Management
- Records Management
- Reminders
- Credit Card Processing
- Accounting
- Document Management
- E-Prescribing
- Remittance Advice
- PACS Integration
- Customizable Templates
- Historical Reporting
- Compliance Tracking
- Billing & Invoicing
- Claims Management
- Data Import/Export
- Live Chat
- Code & Charge Entry
- Financial Management
- Reporting & Statistics
- Claims Scrubbing
- Quotes/Estimates
- Activity Dashboard
- Customizable Reports
- API
- Self Service Portal
- Real-Time Reporting
- Appointment Management
- Insurance Eligibility Verification
- Real-Time Data
- Forms Management
- AI Copilot
- Revenue Management
- Multi-Location
- Payment Collection
- Customer Database
- Calendar Management

**Administrative**
- Payer Contract Monitoring - Value-Based Performance Management Analytics
- Population Health Analytics - Value-Based Performance Management Analytics
- Compliance - Value-Based Performance Management Analytics

**Care Management**
- Patient Engagement - Population Health Management
- Disease Risk Management - Population Health Management
- Health Care Planning - Population Health Management

**Processes**
- Compliance - Payer Care Management Workflow Applications
- Payer Support - Payer Care Management Workflow Applications
- Provider Support - Payer Care Management Workflow Applications

**Financial**
- Billing Automation - Revenue Cycle Management (RCM)
- Clearinghouse Integration - Revenue Cycle Management (RCM)
- Claims Management - Revenue Cycle Management (RCM)
- Medical Billing
- Recurring/Subscription Billing
- Reimbursement Management
- Insurance Eligibility Verification
- EHR/EMR Integration

**Accuracy**
- Claims Resubmission - Healthcare Claims Management
- Patient Data Security - Healthcare Claims Management
- Claims Scrubbing - Healthcare Claims Management

**Patient Health Information Management**
- ePHI Storage
- Interoperability
- Patient Workflow Management
- Telemedicine Integration
- Claims Management
- Documentation Management
- Revenue Management
- Patient Records Management
- Document Management
- Invoice Management
- Medication Management
- Task Management
- Care Plan Management
- Calendar Management
- Communication Management
- Prescription Management
- Inventory Management
- Forms Management
- Image Management
- Practice Management
- Intake Management
- Appointment Management
- Lab Order Management
- Configurable Workflow
- Formulary Management
- EMR/EHR
- Clinic Interoperability
- Compliance Management
- Records Management
- Template Management
- Registration Management
- Referral Management
- Case Management
- For Pain Management
- Escalation Management
- Queue Management
- In-Patient Management

**Operations**
- Workflow Management
- Interoperability
- Digital Intake Forms
- Engagement Measuring
- Patient Satisfaction Management
- EHR Integration
- IPC Systems Integration
- Patient Intake
- Patient Engagement
- Care Plan Management
- Communication Management
- Customizable Forms
- Care Summaries
- EHR-Agnostic
- Assessment Management
- Social Media Integration

**Administration**
- Practice Branding
- Practice Specific
- Charting And Documentation
- Multi-Provider Practice

****
- Claims Tracking
- Task Scheduling
- Revenue Recognition
- Audit Trail
- Customizable Reports
- Remittance Advice
- Reporting/Analytics
- Accounts Receivable
- AI Copilot
- For Healthcare
- Payment Collection
- Dashboard Creation
- Transaction History
- Data Verification
- Document Storage
- API
- Forecasting
- Claims Scrubbing
- Revenue Management
- Payment Processing
- Generative AI
- Monitoring
- Customer History
- Credit Card Processing
- Search/Filter
- Electronic Payments
- Charting
- Patient Portal
- HIPAA Compliant
- Pre-Registration
- Patient Intake
- Customer Database
- Batch Processing
- Reminders
- Patient Scheduling

**Compliance**
- HIPAA Compliance
- State Regulation Compliance

**Generative AI**
- AI Text Summarization
- Generative AI

**Agentic AI - EHR**
- Autonomous Task Execution

**Agentic AI - Population Health Management**
- Autonomous Task Execution

****
- Quality Assurance
- For Anesthesiologists
- Data Collection
- AI Copilot
- Preoperative Modules
- Generative AI
- ICD-10 Compliance
- Intraoperative Charting
- EHR/EMR Integration
- Templates
- Patient Communications
- Reporting & Statistics
- Compliance Tracking
- Customizable Templates
- Customizable Forms
- Multi-Location
- Voice Recognition
- API
- Activity Dashboard
- E-Prescribing
- Billing & Invoicing
- ONC-ATCB Certified
- Referral Tracking
- Claims Scrubbing
- Electronic Payments
- Insurance Eligibility Verification
- Coding Assistance
- Meaningful Use Certified
- Live Chat
- HIPAA Compliant
- Treatment Planning
- Charting
- Patient Portal
- For Cardiologists
- Reminders
- Customizable Reports
- Appointment Scheduling
- Third-Party Integrations
- Monitoring Device Integration
- Patient Intake
- Decision Support
- Progress Notes
- For Dermatologists
- Data Import/Export
- Lab Integration
- Telemedicine
- Medical Billing
- Reporting/Analytics
- Audit Trail
- Medication Database
- Clinical Notes
- Handwriting Recognition
- Imaging and X-rays
- File Sharing
- Patient Scheduling
- Immunization & Allergy Tracking
- Order Entry
- Outcome Assessment Tools
- Alerts/Notifications
- Initial Assessments
- Family History Tracking
- Annotations
- Diagnostic Reports
- Growth Charts
- Customizable Tests
- Patient Engagement
- EDI
- For Family Medicine
- Medication History
- For Substance Abuse Therapy
- For Mental/Behavioral Health
- Confirmations/Reminders
- Medication Alerts/Warnings
- Mobile App
- Therapy Notes
- Electronic Signature
- For Group Therapy
- For Neurologists
- Speech Recognition
- Hardware Integration
- For Obstetrics & Gynecology
- Diagnostic Imaging
- Patient Education
- Patient Questionnaires
- Patient Monitoring
- Task Scheduling
- For Ophthalmologists
- SOAP notes
- 3D Imaging
- For Orthopedics
- PACS Integration
- Electronic Prior Authorization
- Analytics
- Vitals Tracking
- For Podiatrists
- Medical History Records
- Automatic Transcription
- Case Notes
- Self Service Portal
- Access Controls/Permissions
- Third-Party Integration
- Scheduling
- For Psychiatrists
- Self Check-In/Check-Out
- Urgent Care Templates
- Digital Signature
- Lab Results
- Payment Processing
- Data Security
- Drug Reference Database
- Accounting
- For Urologists
- Collaboration Tools
- Web-based Deployment

****
- Scheduling
- Contact Database
- Document Storage
- Activity Tracking
- AI Copilot
- Billing & Invoicing
- Customizable Fields
- Automated Scheduling
- Referral Tracking
- Reporting & Statistics
- Marketing Automation
- Reminders
- Alerts/Notifications
- Customizable Templates
- Mobile Access
- Monitoring
- Audience Targeting
- Live Chat
- Task Progress Tracking
- Predictive Analytics
- Task Scheduling
- For Healthcare
- Multi-Location
- Chat/Messaging
- Customizable Reports
- HIPAA Compliant
- Charting
- Forecasting
- Patient Education
- Electronic Payments
- Multi-Language
- Patient Questionnaires
- Onboarding
- Confirmations/Reminders
- Appointment Scheduling
- Real-Time Data
- Sentiment Analysis
- Activity Dashboard
- Real-Time Analytics
- Medication History
- Online Refills
- Messaging
- Video Conferencing
- Real-Time Monitoring
- API
- Prescription Renewal
- Customizable Branding
- Historical Reporting
- Mobile Alerts
- Lab Results
- Telemedicine
- One-to-One Messaging
- Patient Monitoring
- Health Record Access
- Medical Billing
- Customer Database
- Bill Payment
- For Medical Purposes
- Electronic Signature
- Two-Way Audio & Video
- Video Consultations
- Secure Messaging

****
- Customizable Templates
- Communication Management
- Document Storage
- Self Service Portal
- Activity Dashboard
- Compliance Management
- For Medical Purposes
- Appointment Scheduling
- Softphone
- Chat/Messaging
- Reminders
- Records Management
- AI Copilot
- Secure Data Storage
- Remote Treatment Planning
- Surveys & Feedback
- Customizable Forms
- Video Conferencing
- Appointment Management
- Multi-Location
- Mobile Alerts
- Practice Management
- Billing & Invoicing
- Reporting & Statistics
- Charting
- Generative AI
- API
- Email Reminders
- Confirmations/Reminders
- Online Forms
- Claims Management
- File Sharing
- Electronic Payments
- Calendar Management
- Payment Processing
- One-to-One Messaging
- HIPAA Compliant
- Alerts/Notifications
- Live Chat
- Monitoring
- Client Portal
- Medical Billing
- Workflow Management
- Scheduling
- Virtual Waiting Room
- Mobile Access
- E-Prescribing
- Two-Way Audio & Video
- Document Management

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