--- title: athenaOne Reviews meta\_title: 'athenaOne Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 114 reviews by the users' company size, role or industry to find out how athenaOne works for a business like yours. aggregate\_rating: rating\_value: 3.4 review\_count: 114 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Health Care url: https://www.g2.com/categories/health-care --- ### athenaOne Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **constant feature updates** and deep customization options that enhance their workflow and reporting capabilities. [(6 mentions)](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=1462698&qs=pros-and-cons#reviews) Users find athenaOne **easy to use** with friendly templates and seamless calendar integration for efficient workflows. [(5 mentions)](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=1464369&qs=pros-and-cons#reviews) Users value the **top-notch API integration** of athenaOne, allowing seamless connection of essential tools for efficient practice management. [(4 mentions)](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=1463068&qs=pros-and-cons#reviews) Users value the **exceptional customer service** from AthenaOne, enhancing their practice management experience significantly. [(3 mentions)](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=2047363&qs=pros-and-cons#reviews) Users value the **user-friendly templates** in athenaOne, enhancing their workflow and productivity significantly. [(3 mentions)](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=2070725&qs=pros-and-cons#reviews) Users express frustration over **inadequate reporting** , finding it clunky and time-consuming for their documentation needs. [(3 mentions)](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=2047270&qs=pros-and-cons#reviews) Users find the **high learning curve** of athenaOne frustrating, leading to inefficient documentation and complicated processes. [(3 mentions)](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=1464519&qs=pros-and-cons#reviews) Users experience **poor customer support** with athenaOne, often facing slow response times from the help desk. [(3 mentions)](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=1464187&qs=pros-and-cons#reviews) Users report severe **billing issues** with athenaOne, including price increases and frustrating customer support experiences. [(2 mentions)](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=1462735&qs=pros-and-cons#reviews) Users find the **reporting process inefficient** , requiring too much effort and limiting accessibility for the staff. [(2 mentions)](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=2047367&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of athenaOne ##### 1. Features Users value the **constant feature updates** and deep customization options that enhance their workflow and reporting capabilities. [ See 6 mentions ](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=1462698&qs=pros-and-cons#reviews) See Related User Reviews ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Small-Business (50 or fewer emp.) 2.0/5 "EMR good for large groups, more cumbersome for small or solo practices." What do you like about athenaOne? User-driven evolution, constantly adding features based on feedback to stay relevant. Deep customization for encounters, templates, and workflows. Rob ![Darren G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darren G.") DG Darren G. Enterprise (\> 1000 emp.) 0.5/5 "continued interference with physicians actually working" What do you like about athenaOne? The previous version was functional at minimum. They keep upgrading it which has made it more and ore difficult to use ##### 2. Ease of Use Users find athenaOne **easy to use** with friendly templates and seamless calendar integration for efficient workflows. [ See 5 mentions ](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=1464369&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "User-Friendly EMR with Excellent Scheduling Tools" What do you like about athenaOne? I really appreciate athenaOne for its user-friendly templates and easy-to-use calendars and schedules. I love the Athena chat feature that allows me t ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Small-Business (50 or fewer emp.) 2.0/5 "EMR good for large groups, more cumbersome for small or solo practices." What do you like about athenaOne? User-driven evolution, constantly adding features based on feedback to stay relevant. Deep customization for encounters, templates, and workflows. Rob ##### 3. Integrations Users value the **top-notch API integration** of athenaOne, allowing seamless connection of essential tools for efficient practice management. [ See 4 mentions ](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=1463068&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "User-Friendly EMR with Excellent Scheduling Tools" What do you like about athenaOne? I really appreciate athenaOne for its user-friendly templates and easy-to-use calendars and schedules. I love the Athena chat feature that allows me t ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Small-Business (50 or fewer emp.) 2.0/5 "EMR good for large groups, more cumbersome for small or solo practices." What do you like about athenaOne? User-driven evolution, constantly adding features based on feedback to stay relevant. Deep customization for encounters, templates, and workflows. Rob ##### 4. Helpful Users value the **exceptional customer service** from AthenaOne, enhancing their practice management experience significantly. [ See 3 mentions ](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=2047363&qs=pros-and-cons#reviews) See Related User Reviews ![Darren G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darren G.") DG Darren G. Enterprise (\> 1000 emp.) 0.5/5 "continued interference with physicians actually working" What do you like about athenaOne? The previous version was functional at minimum. They keep upgrading it which has made it more and ore difficult to use ![Michelle G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle G.") MG Michelle G. Small-Business (50 or fewer emp.) 5.0/5 "Tech-Savvy, Forward-Thinking, and Built for Growth" What do you like about athenaOne? AthenaOne is the tech-savvy sidekick I didn’t know I needed. Having an EHR and practice management platform bundled into one streamlined system is pri ##### 5. Templates Users value the **user-friendly templates** in athenaOne, enhancing their workflow and productivity significantly. [ See 3 mentions ](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=2070725&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "User-Friendly EMR with Excellent Scheduling Tools" What do you like about athenaOne? I really appreciate athenaOne for its user-friendly templates and easy-to-use calendars and schedules. I love the Athena chat feature that allows me t ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Small-Business (50 or fewer emp.) 2.0/5 "EMR good for large groups, more cumbersome for small or solo practices." What do you like about athenaOne? User-driven evolution, constantly adding features based on feedback to stay relevant. Deep customization for encounters, templates, and workflows. Rob ### 5 Cons or Disadvantages of athenaOne ##### 1. Inadequate Reporting Users express frustration over **inadequate reporting** , finding it clunky and time-consuming for their documentation needs. [ See 3 mentions ](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=2047270&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "User-Friendly EMR with Excellent Scheduling Tools" What do you dislike about athenaOne? The report feature doesn't seem to be narrow enough for our needs. ![Alex D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex D.") AD Alex D. Small-Business (50 or fewer emp.) 0.0/5 "Aweful EMR" What do you dislike about athenaOne? Let me start by saying this is my seventh EMR. A whole lot. Its clunky, requires so many clicks to complete a task. It is designed for coding and for ##### 2. Learning Curve Users find the **high learning curve** of athenaOne frustrating, leading to inefficient documentation and complicated processes. [ See 3 mentions ](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=1464519&qs=pros-and-cons#reviews) See Related User Reviews ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Small-Business (50 or fewer emp.) 2.0/5 "EMR good for large groups, more cumbersome for small or solo practices." What do you dislike about athenaOne? RCM, price increases, poor customer support, high learning curve, long integration, poor CSM quality. ![Alex D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex D.") AD Alex D. Small-Business (50 or fewer emp.) 0.0/5 "Aweful EMR" What do you dislike about athenaOne? Let me start by saying this is my seventh EMR. A whole lot. Its clunky, requires so many clicks to complete a task. It is designed for coding and for ##### 3. Poor Customer Support Users experience **poor customer support** with athenaOne, often facing slow response times from the help desk. [ See 3 mentions ](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=1464187&qs=pros-and-cons#reviews) See Related User Reviews ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Small-Business (50 or fewer emp.) 2.0/5 "EMR good for large groups, more cumbersome for small or solo practices." What do you dislike about athenaOne? RCM, price increases, poor customer support, high learning curve, long integration, poor CSM quality. ![Alex D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex D.") AD Alex D. Small-Business (50 or fewer emp.) 0.0/5 "Aweful EMR" What do you dislike about athenaOne? Let me start by saying this is my seventh EMR. A whole lot. Its clunky, requires so many clicks to complete a task. It is designed for coding and for ##### 4. Billing Issues Users report severe **billing issues** with athenaOne, including price increases and frustrating customer support experiences. [ See 2 mentions ](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=1462735&qs=pros-and-cons#reviews) See Related User Reviews ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Small-Business (50 or fewer emp.) 2.0/5 "EMR good for large groups, more cumbersome for small or solo practices." What do you dislike about athenaOne? RCM, price increases, poor customer support, high learning curve, long integration, poor CSM quality. ![Alex D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex D.") AD Alex D. Small-Business (50 or fewer emp.) 0.0/5 "Aweful EMR" What do you dislike about athenaOne? Let me start by saying this is my seventh EMR. A whole lot. Its clunky, requires so many clicks to complete a task. It is designed for coding and for ##### 5. Inefficient Reporting Users find the **reporting process inefficient** , requiring too much effort and limiting accessibility for the staff. [ See 2 mentions ](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=2047367&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "User-Friendly EMR with Excellent Scheduling Tools" What do you dislike about athenaOne? The report feature doesn't seem to be narrow enough for our needs. SR Sheila R. Small-Business (50 or fewer emp.) 5.0/5 "We are very happy with Athena" What do you dislike about athenaOne? The reporting process is too robust for my needs and only one staff member has learned how to generate the reports that we need. Fortunately, the rep ## Top-Rated Alternatives [ ![ModMed](https://images.g2crowd.com/uploads/product/hd_favicon/dc69ae8cef0b850897f4e5b584bbcc3e/modmed.svg "ModMed") ModMed 4.5/5(362) ](https://www.g2.com/products/modmed/reviews) [ ![Tebra (previously Kareo + PatientPop)](https://images.g2crowd.com/uploads/product/hd_favicon/d7c200158de895a9f31c2831810135f7/tebra-previously-kareo-patientpop.svg "Tebra (previously Kareo + PatientPop)") Tebra (previously Kareo + PatientPop) 4.1/5(260) ](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) [ ![Epic](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1d691480aa3fba0192c2518d27b928f0/epic.jpeg "Epic") Epic 4.2/5(938) ](https://www.g2.com/products/epic/reviews) [ View All Alternatives ](https://www.g2.com/products/athenaone/competitors/alternatives) ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Small-Business (50 or fewer emp.) 1/12/2021 "Intuitive backup of moderated patient data is handled with anthena collector." 4.5/5 What do you like best about athenaOne? The anthena collector software establishes a control of presentations with user data moderation facilities, systematization of scheduled appointment adaptations through simplified controls of scalable navigation charge income and robust strengthening of automatic learning, creation of differential medical billing reports, performance of internal metadata control regulations, indications of follow-up of relations to completely fast and fresh interfaces, consultancy of maintenance of qualified financial portals, grouping of commercial values of medical centralization, management of practices of application shared relation of contents, representations of management of qualification of personalized attention to the user, is obtained with this application. Review collected by and hosted on G2.com. What do you dislike about athenaOne? The athena collector software has in its possession a supply failure of purchases adjusted to the company's supply chain, followed by erroneous organization and prioritization plans of customer technical support, deficiencies of input production costs, simplifications of commercial valuation of electronic prescriptions, disproportionate centralizations of web understanding seminars of electronic accounting books, network mismatches of commercial efficiencies of sales of enabled medications, control indispositions of network servers of report traffic, prove the deficiencies found within this programming. Review collected by and hosted on G2.com. Recommendations to others considering athenaOne: It is the provision of technical billing applied by the athena collector system that is responsible for the medical care of patients with prioritized consultation specifications. Comprehensive diagnostic testing software, organization of simple codings, computerized family planning references, quick review of health values through a clinical history scanner, follow-up of proven post-operative cases, electronic health record checks, adaptation commitments with monthly hospitalization admission cycles, mobile performance capabilities with resource scheduling advisories, robust web approaches, precise connection browsing, are managed with this clinical server. Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? The athena collector software is used to motivate a cloud-based secured data import, commercial finance back-end positions in accessible medical product sales, composite billing question answering layouts, customization of your main panel for coordination of systematized ideas to sales orientation formats, activation of digital format task codes with clinical data sample appearance, concentration of automatic health plan differential provisioning, professional appointment regularity contribution for multiple-origin disease consultation, begin to be used in my programming according to your professional medical network information contribution tolos Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Small-Business (50 or fewer emp.) 12/8/2020 "athenaClinicals the perfect platform to increase clinical control." 4.5/5 What do you like best about athenaOne? athenaClinicals is a software born to help users increase clinical control, increase medical efficiency and revenue streams. Through athenaClinicals users can perform electronic health registration, medical billing, care coordination, mobile capabilities, among others. An advantage of working with athenaClinicals is that it has no learning curve, since it has a very easy to use interface, is very stable and allows to work quickly, the reports provided by this very complete system, provide accurate and useful information. Review collected by and hosted on G2.com. What do you dislike about athenaOne? A defect that I can say that has the interface of athenaClinicals is that it has clear colors and sometimes it becomes complex to find functions because the contrast of the interface does not help, I see necessary to make some updates to help make corrections to this deficit, when you run changes of drugs or doses for patients the page is not updated and this has brought me some confusion, it is really necessary that the developers implement solutions to this kind of problems to avoid users have frustrations with this system. Review collected by and hosted on G2.com. Recommendations to others considering athenaOne: athenaClinicals is a complete system created to increase the medical control, the service is very easy to use, it has a very robust system with very high capacities to attend the needs of its users. its price is quite attractive, the experience it offers is of complete professionalism, its support team provides fast and very satisfactory attention, athenaClinicals is a very updated platform, I can really guarantee that it is one of the best options available. Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? We currently use athenaClinicals as our primary clinical registration platform for our patients, performing medical billing, care management and income monitoring. Currently we have been able to improve work efficiency by 70% compared to previous years, we work more easily and can perform complete management, the service is quite cost effective and fully addresses all our usage needs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") CH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 8/16/2021 "Athena" 5/5 What do you like best about athenaOne? Easy to use to create reports and access patient info. Review collected by and hosted on G2.com. What do you dislike about athenaOne? Not currently integrated with billing which causes extra steps. Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? System leakage. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite WY Whitney Y. Enterprise (\> 1000 emp.) 7/30/2020 "Athena - pretty good." 4/5 What do you like best about athenaOne? I like that it can be used hospital wide, as well as in the practices. I did like all of the training videos although they were a bit time consuming. Review collected by and hosted on G2.com. What do you dislike about athenaOne? training videos were not very exciting, they were kind of boring but educational. Review collected by and hosted on G2.com. Recommendations to others considering athenaOne: Athena is a good system once you learn the ins and outs of it. It requires a lot of training. My company had us go through several months of training before we went live and there were still things that people had trouble with. you just have to have patientce with this system. Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? Practice management including patient info, insurance verification, check in, check out, vitals, etc. it is a one stop shop for all things medical. Review collected by and hosted on G2.com. Show More 8/3/2020 Validated ReviewerIncentivizedSource: G2 invite ![Sascha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sascha M.") SM Sascha M. Social Media Communications Manager Small-Business (50 or fewer emp.) 10/10/2019 "An easily understood EMR software that continues to improve w/ excellent tech support." 4.5/5 What do you like best about athenaOne? As with switching to any new software our office experienced a period of adjusting to this new method of EMR. But with a little assistance from some educational videos provided our staff became more familiar and now 6 months later after changing from our previous software we consider this to have been a successful transition. Whenever any problems have occurred we greatly appreciated the ability to call the helpline or use the message boards where we would have the opportunity to go through it with an actual person. No one ever wants to have to discuss IT problems, but the staff members of Athena's help line always seemed genuine and made the situation as tolerable as possible. Thankfully we have not frequently had to do this, but have considered the times it has been needed to be a pleasant experience. When it comes to the actual office use of Athena, it has greatly streamlined the process of patient check in and therefor improving our door to doc time. Our providers find it easy to see a complete view of a patients history and previous imaging therefor having a complete picture prior to seeing patients all within minutes. We have been grateful for the billing aspect of Athena, it may not cover every aspect of billing but has streamlined the process. Overall we consider it a very successful transition at our neurology office with a staff of 16. Review collected by and hosted on G2.com. What do you dislike about athenaOne? It has been a costly change, but so far at 6 months of use appears to be a worthy cost but will continue to monitor the staffs opinion towards Athena. We have moments where the software appears to running slow with a lag time. It has frequent updates, which I'm sure are for the better, but at times can make it challenging while we are still adjusting to this new software. Review collected by and hosted on G2.com. Recommendations to others considering athenaOne: Read in depth between different softwares, understand the cost of AthenaClinicals as well as the separate extra fees. Mild adjustment period, but this will come with most changes. Take the time to watch videos to become familiar with the software. Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? The primary way that we have seen an office improvement with Athena is with the use of patient check in and check out. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Mid-Market (51-1000 emp.) 11/21/2019 "Great software, horrible support" 3/5 What do you like best about athenaOne? The software works for managing a clinic and PHI but you need an in-house expert to navigate the nonsense that is the back-end UI. Communicator is decent, but no images are allowed to be used. Every positive comes with a negative it seems. Review collected by and hosted on G2.com. What do you dislike about athenaOne? The way user roles and rules are handled is often nonsense. There are proprietary languages used to code documents and other elements that can be frustrating. Review collected by and hosted on G2.com. Recommendations to others considering athenaOne: Do your own research and confirm in writing what sales promises you. Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? Workflow has certainly been optimized and data entry is easier. Offsite data storage, HIPAA compliance, and IT is comforting as we are not directly controlling the servers with PHI. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite BD Barbara D. Scheduling coordinator Mid-Market (51-1000 emp.) 9/20/2019 "Extremely Easy to use " 5/5 What do you like best about athenaOne? Its very easy to navigate around the program , I use it to check previous billing and Previous appointments and we are able to receive incoming referral from other Doctor offices much faster . With Athena we are able to be reached by patients through their portal which gives them a faster response time. Review collected by and hosted on G2.com. What do you dislike about athenaOne? There is very little i dislike about this program , like i said its very easy to navigate and teach yourself how to use the program , it does however come with videos for self help . Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? patient contact is much faster, we are able to get referrals from doctors office for patients a lot quicker and efficiently . Its very easy to understand the billing area even if you do not work in that department. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 7/29/2019 "May not be perfect but it's a superior system" 5/5 What do you like best about athenaOne? The process in which Athena creates an order and tracks its status until the order is considered complete is fabulous. This helps the practice ensure patients comply and follow through with testing, doctor's appointments, etc. Review collected by and hosted on G2.com. What do you dislike about athenaOne? Appointment reminders do not have an efficient way of giving instructions for the appointments. Patients always complain that they didn't remember to arrive early because they only paid attention to the final text reminder with the time of the appointment and no mention of a check-in time. The patient portal does not have an easy website address to reference. Review collected by and hosted on G2.com. Recommendations to others considering athenaOne: Make sure you reduce your patient schedule by at least 50% during o-line. There are many questions that arise specific to your practice that you can't answer until you start actually using the system during go-live. It is critical that you have the time to learn the system so patient volume must be drastically reduced during the first few days. Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? Patients are getting plenty of reminder calls when they are due for routine appointments, follow-ups, or when they no-show. They are also getting calls and emails for balances due. This has created efficiency for our front office. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 6/3/2019 "Good for small operations" 4/5 What do you like best about athenaOne? The most helpful part of AthenaCollector is that you have a team within Athena that does a lot of the leg work for your denials. They sort through them first and only transfer the ones they need your help with. Review collected by and hosted on G2.com. What do you dislike about athenaOne? I dislike that they have moved a lot of their customer service overseas resulting in wrong or misleading information or long waits to figure issues out. Review collected by and hosted on G2.com. Recommendations to others considering athenaOne: I would recommend this product especially for its collecting features. If you have a large staff, I'm not sure how easy it is since we are a smaller office but it works well. Their reporting features are all at your fingertips and you can run collection reports with ease. Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? We are collecting more money with AthenaCollector because the process of appealing and submitting claims is all done electronically making it faster and easier. Review collected by and hosted on G2.com. Show More 8/16/2019 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Brianna U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brianna U.") BU Brianna U. Office Coordinator Mid-Market (51-1000 emp.) 11/8/2019 "Could be better " 1/5 What do you like best about athenaOne? Since they updated, you can search by name and it brings multiple options where you can go to their main patient screen or you can go to their chart, add a document, etc. That aspect has become more user friendly. Review collected by and hosted on G2.com. What do you dislike about athenaOne? Scheduling is a pain. You cannot select multiple days to schedule at one time. Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? Finding a fax by typing in the patient ID is helpful Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Categories on G2 [Patient Engagement](https://www.g2.com/categories/patient-engagement)[EHR](https://www.g2.com/categories/ehr)[Telemedicine](https://www.g2.com/categories/telemedicine) [Patient Engagement](https://www.g2.com/categories/patient-engagement)[EHR](https://www.g2.com/categories/ehr)[Telemedicine](https://www.g2.com/categories/telemedicine)[Medical Billing](https://www.g2.com/categories/medical-billing)[Revenue Cycle Management](https://www.g2.com/categories/revenue-cycle-management)[Patient Case Management](https://www.g2.com/categories/patient-case-management)[Healthcare Claims Management](https://www.g2.com/categories/healthcare-claims-management)[Population Health Management](https://www.g2.com/categories/population-health-management)[Healthcare Payer Care Management Workflow Applications](https://www.g2.com/categories/healthcare-payer-care-management-workflow-applications)[Value-Based Performance Management Analytics](https://www.g2.com/categories/value-based-performance-management-analytics) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Leading database software for enterprise-level companies](https://www.g2.com/discussions/what-are-the-leading-database-software-options-for-enterprise-level-companies)[What are the best audio engine platforms with genuinely outstanding customer support and comprehensive training resources?](https://www.g2.com/discussions/what-are-the-best-audio-engine-platforms-with-genuinely-outstanding-customer-support-and-comprehensive-training-resources)[What's the best generative AI platform for app development](https://www.g2.com/discussions/what-s-the-best-generative-ai-platform-for-app-development) [What enterprise DNS security tools integrate cleanly with Active Directory so user-based policy enforcement works without a separate identity integration project?](https://www.g2.com/discussions/what-enterprise-dns-security-tools-integrate-cleanly-with-active-directory-so-user-based-policy-enforcement-works-without-a-separate-identity-integration-project)[Which jobsite management tools enable creating and assigning tickets directly on project drawings for clear issue documentation?](https://www.g2.com/discussions/which-jobsite-management-tools-enable-creating-and-assigning-tickets-directly-on-project-drawings-for-clear-issue-documentation)[Pros and Cons Details](https://www.g2.com/products/athenaone/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)