--- title: athenaOne Reviews meta\_title: 'athenaOne Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 114 reviews by the users' company size, role or industry to find out how athenaOne works for a business like yours. aggregate\_rating: rating\_value: 3.4 review\_count: 114 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Health Care url: https://www.g2.com/categories/health-care --- ### athenaOne Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **constant feature updates** and deep customization options that enhance their workflow and reporting capabilities. [(6 mentions)](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=1462698&qs=pros-and-cons#reviews) Users find athenaOne **easy to use** with friendly templates and seamless calendar integration for efficient workflows. [(5 mentions)](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=1464369&qs=pros-and-cons#reviews) Users value the **top-notch API integration** of athenaOne, allowing seamless connection of essential tools for efficient practice management. [(4 mentions)](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=1463068&qs=pros-and-cons#reviews) Users value the **exceptional customer service** from AthenaOne, enhancing their practice management experience significantly. [(3 mentions)](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=2047363&qs=pros-and-cons#reviews) Users value the **user-friendly templates** in athenaOne, enhancing their workflow and productivity significantly. [(3 mentions)](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=2070725&qs=pros-and-cons#reviews) Users express frustration over **inadequate reporting** , finding it clunky and time-consuming for their documentation needs. [(3 mentions)](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=2047270&qs=pros-and-cons#reviews) Users find the **high learning curve** of athenaOne frustrating, leading to inefficient documentation and complicated processes. [(3 mentions)](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=1464519&qs=pros-and-cons#reviews) Users experience **poor customer support** with athenaOne, often facing slow response times from the help desk. [(3 mentions)](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=1464187&qs=pros-and-cons#reviews) Users report severe **billing issues** with athenaOne, including price increases and frustrating customer support experiences. [(2 mentions)](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=1462735&qs=pros-and-cons#reviews) Users find the **reporting process inefficient** , requiring too much effort and limiting accessibility for the staff. [(2 mentions)](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=2047367&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of athenaOne ##### 1. Features Users value the **constant feature updates** and deep customization options that enhance their workflow and reporting capabilities. [ See 6 mentions ](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=1462698&qs=pros-and-cons#reviews) See Related User Reviews ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Small-Business (50 or fewer emp.) 2.0/5 "EMR good for large groups, more cumbersome for small or solo practices." What do you like about athenaOne? User-driven evolution, constantly adding features based on feedback to stay relevant. Deep customization for encounters, templates, and workflows. Rob ![Darren G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darren G.") DG Darren G. Enterprise (\> 1000 emp.) 0.5/5 "continued interference with physicians actually working" What do you like about athenaOne? The previous version was functional at minimum. They keep upgrading it which has made it more and ore difficult to use ##### 2. Ease of Use Users find athenaOne **easy to use** with friendly templates and seamless calendar integration for efficient workflows. [ See 5 mentions ](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=1464369&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "User-Friendly EMR with Excellent Scheduling Tools" What do you like about athenaOne? I really appreciate athenaOne for its user-friendly templates and easy-to-use calendars and schedules. I love the Athena chat feature that allows me t ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Small-Business (50 or fewer emp.) 2.0/5 "EMR good for large groups, more cumbersome for small or solo practices." What do you like about athenaOne? User-driven evolution, constantly adding features based on feedback to stay relevant. Deep customization for encounters, templates, and workflows. Rob ##### 3. Integrations Users value the **top-notch API integration** of athenaOne, allowing seamless connection of essential tools for efficient practice management. [ See 4 mentions ](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=1463068&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "User-Friendly EMR with Excellent Scheduling Tools" What do you like about athenaOne? I really appreciate athenaOne for its user-friendly templates and easy-to-use calendars and schedules. I love the Athena chat feature that allows me t ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Small-Business (50 or fewer emp.) 2.0/5 "EMR good for large groups, more cumbersome for small or solo practices." What do you like about athenaOne? User-driven evolution, constantly adding features based on feedback to stay relevant. Deep customization for encounters, templates, and workflows. Rob ##### 4. Helpful Users value the **exceptional customer service** from AthenaOne, enhancing their practice management experience significantly. [ See 3 mentions ](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=2047363&qs=pros-and-cons#reviews) See Related User Reviews ![Darren G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darren G.") DG Darren G. Enterprise (\> 1000 emp.) 0.5/5 "continued interference with physicians actually working" What do you like about athenaOne? The previous version was functional at minimum. They keep upgrading it which has made it more and ore difficult to use ![Michelle G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle G.") MG Michelle G. Small-Business (50 or fewer emp.) 5.0/5 "Tech-Savvy, Forward-Thinking, and Built for Growth" What do you like about athenaOne? AthenaOne is the tech-savvy sidekick I didn’t know I needed. Having an EHR and practice management platform bundled into one streamlined system is pri ##### 5. Templates Users value the **user-friendly templates** in athenaOne, enhancing their workflow and productivity significantly. [ See 3 mentions ](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=2070725&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "User-Friendly EMR with Excellent Scheduling Tools" What do you like about athenaOne? I really appreciate athenaOne for its user-friendly templates and easy-to-use calendars and schedules. I love the Athena chat feature that allows me t ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Small-Business (50 or fewer emp.) 2.0/5 "EMR good for large groups, more cumbersome for small or solo practices." What do you like about athenaOne? User-driven evolution, constantly adding features based on feedback to stay relevant. Deep customization for encounters, templates, and workflows. Rob ### 5 Cons or Disadvantages of athenaOne ##### 1. Inadequate Reporting Users express frustration over **inadequate reporting** , finding it clunky and time-consuming for their documentation needs. [ See 3 mentions ](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=2047270&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "User-Friendly EMR with Excellent Scheduling Tools" What do you dislike about athenaOne? The report feature doesn't seem to be narrow enough for our needs. ![Alex D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex D.") AD Alex D. Small-Business (50 or fewer emp.) 0.0/5 "Aweful EMR" What do you dislike about athenaOne? Let me start by saying this is my seventh EMR. A whole lot. Its clunky, requires so many clicks to complete a task. It is designed for coding and for ##### 2. Learning Curve Users find the **high learning curve** of athenaOne frustrating, leading to inefficient documentation and complicated processes. [ See 3 mentions ](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=1464519&qs=pros-and-cons#reviews) See Related User Reviews ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Small-Business (50 or fewer emp.) 2.0/5 "EMR good for large groups, more cumbersome for small or solo practices." What do you dislike about athenaOne? RCM, price increases, poor customer support, high learning curve, long integration, poor CSM quality. ![Alex D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex D.") AD Alex D. Small-Business (50 or fewer emp.) 0.0/5 "Aweful EMR" What do you dislike about athenaOne? Let me start by saying this is my seventh EMR. A whole lot. Its clunky, requires so many clicks to complete a task. It is designed for coding and for ##### 3. Poor Customer Support Users experience **poor customer support** with athenaOne, often facing slow response times from the help desk. [ See 3 mentions ](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=1464187&qs=pros-and-cons#reviews) See Related User Reviews ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Small-Business (50 or fewer emp.) 2.0/5 "EMR good for large groups, more cumbersome for small or solo practices." What do you dislike about athenaOne? RCM, price increases, poor customer support, high learning curve, long integration, poor CSM quality. ![Alex D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex D.") AD Alex D. Small-Business (50 or fewer emp.) 0.0/5 "Aweful EMR" What do you dislike about athenaOne? Let me start by saying this is my seventh EMR. A whole lot. Its clunky, requires so many clicks to complete a task. It is designed for coding and for ##### 4. Billing Issues Users report severe **billing issues** with athenaOne, including price increases and frustrating customer support experiences. [ See 2 mentions ](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=1462735&qs=pros-and-cons#reviews) See Related User Reviews ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Small-Business (50 or fewer emp.) 2.0/5 "EMR good for large groups, more cumbersome for small or solo practices." What do you dislike about athenaOne? RCM, price increases, poor customer support, high learning curve, long integration, poor CSM quality. ![Alex D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex D.") AD Alex D. Small-Business (50 or fewer emp.) 0.0/5 "Aweful EMR" What do you dislike about athenaOne? Let me start by saying this is my seventh EMR. A whole lot. Its clunky, requires so many clicks to complete a task. It is designed for coding and for ##### 5. Inefficient Reporting Users find the **reporting process inefficient** , requiring too much effort and limiting accessibility for the staff. [ See 2 mentions ](https://www.g2.com/products/athenaone/reviews?filters%5Bsentiment_snippet%5D=2047367&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "User-Friendly EMR with Excellent Scheduling Tools" What do you dislike about athenaOne? The report feature doesn't seem to be narrow enough for our needs. SR Sheila R. Small-Business (50 or fewer emp.) 5.0/5 "We are very happy with Athena" What do you dislike about athenaOne? The reporting process is too robust for my needs and only one staff member has learned how to generate the reports that we need. Fortunately, the rep ## Top-Rated Alternatives [ ![ModMed](https://images.g2crowd.com/uploads/product/hd_favicon/dc69ae8cef0b850897f4e5b584bbcc3e/modmed.svg "ModMed") ModMed 4.5/5(362) ](https://www.g2.com/products/modmed/reviews) [ ![Tebra (previously Kareo + PatientPop)](https://images.g2crowd.com/uploads/product/hd_favicon/d7c200158de895a9f31c2831810135f7/tebra-previously-kareo-patientpop.svg "Tebra (previously Kareo + PatientPop)") Tebra (previously Kareo + PatientPop) 4.1/5(260) ](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) [ ![Epic](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1d691480aa3fba0192c2518d27b928f0/epic.jpeg "Epic") Epic 4.2/5(938) ](https://www.g2.com/products/epic/reviews) [ View All Alternatives ](https://www.g2.com/products/athenaone/competitors/alternatives) ![Kimberly S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kimberly S.") KS Kimberly S. medical biller Enterprise (\> 1000 emp.) 11/7/2024 "Its everything you need" 5/5 What do you like best about athenaOne? AthenaOne has every function we need to operate as a business office. Review collected by and hosted on G2.com. What do you dislike about athenaOne? AthenaOnes help desk can be a little slow getting back to you. Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? Athenaone solves all of our billing problems. Athenaone is the complete package from billing the claims out to its state of the art EMR to receiving and posting insurance payments. Its all you need to run your practice. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![melissa G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "melissa G.") MG melissa G. Q Mid-Market (51-1000 emp.) 7/18/2024 "Not what we expected" 2.5/5 What do you like best about athenaOne? It is somewhat easy to naviage as the topics are condensed. Review collected by and hosted on G2.com. What do you dislike about athenaOne? It limited on the catergories which sometimes makes it difficult to find documents your looking for. Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? We are only 2 years in with going live with AthenaOne Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 2/12/2024 "Great product, user friendly and intuitive" 5/5 What do you like best about athenaOne? It's great - customizations are wonderful, work is easily shared and reassigned. Access tracking is top tier, and patient accessibility and understanding is quality. We've been very happy at all levels of care with this product. Review collected by and hosted on G2.com. What do you dislike about athenaOne? Like all EMR, it takes some serious getting used to. Thankfully, the learning curve with this, like other Athena products, is so much less steep than with others. Taking a practice from paper to Cerner should be an olympic sport. Taking a practice from paper to AthenaOne is high school states. Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? It provides an all inclusive, comprehensive workspace for literally everything we're doing within the practice home - from Telemedicine to claims management, its all there, connected, funtional and intuitive. Providers like the simplified interface that they can choose to make more complex, nurses and care partners love the customization and ability to chart quickly and effectively. From the billing side, even a non clinical person can navigate easily to find needed documents, like orders, test results, etc that may be needed to work out their end of things. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 5/13/2024 "Terrible business practices. Declining service" 0.5/5 What do you like best about athenaOne? Online EMR, number of features, integrated online fax Review collected by and hosted on G2.com. What do you dislike about athenaOne? Terrible business practices. signed a agreement for a percentage of my collections. After two years, Athena raised rates on me despite our agreement saying otherwise. Tried to force me to sign a different contract. Also terrible customer service. Constantly changing CSM. Terrible "enhanced billing" where you are still having to do the bulk of the work for backend and front end billing. Athena also makes it difficult to switch to a different EMR and essentially holds you hostage. Would definitely NOT recommend to colleagues. Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? Very poor attempts by athena to resolve issues Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic DW David W. Mid-Market (51-1000 emp.) 6/27/2023 "Disgusting implementation experience - never again" 0/5 What do you like best about athenaOne? The system itself does seem to be good once it is setup, however, setup is horrible, confusing, and the "team" assigned may know less than you do about how the system works. Support after implementation is good enough, however, it does not come pre-setup with any reasonable amount of pre-formatted tools, reports, workflows, or basically anything to operate a standard medical practice. Disgusting. I can't really say I like anything about it to be honest. It is non-intuitive in workflows and you can't even get an easy to see daily dashboard of activity, payments, etc. Review collected by and hosted on G2.com. What do you dislike about athenaOne? The system itself does seem to be good once it is setup, however, setup is horrible, confusing, and the "team" assigned may know less than you do about how the system works. Support after implementation is good enough, however, it does not come pre-setup with any reasonable amount of pre-formatted tools, reports, workflows, or basically anything to operate a standard medical practice. Disgusting. Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? It has not benefited us to this point. We lost over $275,000 in the transition that was totally horrible, time consuming (both on me personally, my staff, and taking over eight months). I would never go onto Athena and never would I recommend it to anyone. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MM Melissa M. Mid-Market (51-1000 emp.) 8/2/2023 "Sinking like the Titanic....with no real lifeboats being offered." 2.5/5 What do you like best about athenaOne? AthenaOne does close loops for processes. The system intentionally directs data where it should go on clinical side. Also, it makes an effort to respond to customer concerns and ideas- which you are able to vote on in Success Community. Review collected by and hosted on G2.com. What do you dislike about athenaOne? All things RCM. We are an FQHC/ CHC and our business model was courted by Athena- they weren't ready then & they are still not responsive to serious concerns brought forth, to point we are financially at risk. The EHR & scheduling is fine; the billing & RCM components ( and new Dental EHR) and struggling, and customers are the ones paying ( because Athena takes first cut, regardless). I expected they would care that, for example, their system doesn't attach secondary payers- nope. Why shouldn't they? It matters when your customer is poor and secondary payer is important! Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? We were forced from our previous platform. AthenaOne promised to collaborate and deliver the EHR to serve our integrated PH-BH service model. Not a reality, unfortunately. They are working on the product to improve portal, and patient engagement in at least English/Spanish. Athena's willingness to 'hear' you is there, it's having the full expertise in nuances for either your system and/or state regs that is the problem. They have vendor partners that are supposedly strong Athena users- didn't turn out that way for us, in fact, did more damage than good even after stellar reviews from other Athena users. We are a specialty industry with a complex delivery- and they promised the moon- so far we haven't gotten out of the Earth's orbit compared to salesmanship. If we could separate EHR from RCM, we would be happier ( and more financially healthy I have to believe after 3 yrs on product). Finally, it is very expensive considering all other programs we have around and integrated to get full services we need. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic DS Dannielle S. Small-Business (50 or fewer emp.) 3/21/2023 "Athena isn't perfect but it's pretty good" 4/5 What do you like best about athenaOne? I like that the interface is purple. Also, for the most part it's easy to use. I really like Athena text. The scheduling is probably the easiest part of the program. Labeling and organizing documents is pretty easy too. I also like that it doesn't take long to verify most insurances Review collected by and hosted on G2.com. What do you dislike about athenaOne? Athena can make things way more complicated than they need to be. The worst thing is prescriptions. Not being able to close prescriptions and instead the only option is to deny them is honestly a nightmare. replying to patient cases is also unnecessarily difficult Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? Creating a schedule, replying to patients in a way that the message is already attached to their account, easy to navigate charts and a way for patients to easily access their charts Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Maria T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maria T.") MT Maria T. Medical Researcher Enterprise (\> 1000 emp.) 3/31/2023 "Convenient and easy to share and update electronic records" 4.5/5 What do you like best about athenaOne? The sections in a patient record are well organized and common symptoms are available to click on, saving time on typing. I like there are pictures beside each patient name to make finding their records faster and easier. There is also a sign in page of all the providers so it is easy to keep track of who saw and participated in record keeping of the patient. Review collected by and hosted on G2.com. What do you dislike about athenaOne? There is lag when scrolling through the different pages of the record. It is also not easy to communicate with the health care provider when a scribe is finished with the chart or not. An improvement would be some type of clickable or written notification between the scribe and health care provider. Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? Athenaone decreases burden on the health care provider by allowing a scribe to listen in on and record the patient visit while the provider is performing physical exams. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite FS Fran S. Chief Operating Officer & Practice Manager Small-Business (50 or fewer emp.) 12/20/2022 "Good product with ways to customize" 5/5 What do you like best about athenaOne? The clinical side of Athena is excellent. They also work closely with their clients to grow the product and improve and modernize the workflows. The product is fairly intuitive once you start working with it. The team works hard to ensure that the community is succeeding. Review collected by and hosted on G2.com. What do you dislike about athenaOne? We are a direct pay practice, so our metrics differ from what Athena usually watches as part of their KPIs. We've worked with Athena customer service and direct training to find ways to work around this, but we had to do it all on our own. We found workarounds to make the system work for us. It was challenging and exhausting at the beginning and during implementation, but it's worked out that we have efficient workflows, so it is all good. Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? It allows us to keep the patient's information together - demographics, financials, appointments/scheduling, and clinical documentation all in one place. It makes the providers' lives much simpler. They spend less time documenting now that we have templates, and they can be more productive and spend more time with patients. It's also allowing us to make changes as needed "on the fly" to meet our needs as a specialty direct pay practice. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Mitchell K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mitchell K.") MK Mitchell K. Small-Business (50 or fewer emp.) 9/8/2023 "Difficult to navigate" 4/5 What do you like best about athenaOne? I loved the use of systems combined with the amazing customer support staff. Anytime I had a question they were there to help immediately Review collected by and hosted on G2.com. What do you dislike about athenaOne? The cost and difficulty navigating what I needed for my practice Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? AthenaOne was helping me to navigate the world of insurance Review collected by and hosted on G2.com. 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