The multi-channel AI agent setup is genuinely impressive. At Pronto POS we use Athena to handle initial onboarding conversations automatically - across WhatsApp and web chat. The NPI feature means we didn't need a developer or prompt engineer to get started. We described what we needed in plain English and had a working agent within the hour. The CRM webhook integration connected cleanly to our backend. Huge time saver for our sales team. Review collected by and hosted on G2.com.

The analytics dashboard could show more granular data per channel. Would love deeper filtering by conversation outcome. Minor issue overall - the core product more than makes up for it. Review collected by and hosted on G2.com.

It doesn’t force you into a rigid structure. We were able to adapt it to suit a more community-led style rather than a corporate one, which mattered for us. Review collected by and hosted on G2.com.

Getting the tone right took a bit of trial and error. At one point, the messaging felt slightly off-brand, so we had to go back and adjust it before it worked properly. Review collected by and hosted on G2.com.

I can't say anything positive because I cannot get any response from them. None whatsoever. Review collected by and hosted on G2.com.

I find the lack of communication with Athena AI really frustrating. The AI assistant doesn't respond to my inquiries, and even the live chat doesn't get back to me. I've had trouble with not receiving commissions, despite providing my bank and PayPal details. It seems impossible to get in touch with them, and I haven't been able to receive any correspondence or responses to my messages. Review collected by and hosted on G2.com.

This platform is a really good option for small teams Review collected by and hosted on G2.com.

Would love more granular analytics per channel and conversation type. Minor point — the core functionality more than delivers. Review collected by and hosted on G2.com.

Responsive customer support, fast replies, and a team that actually cares. The hands-on set-up option is a nice touch for anyone who doesn't want to figure it all out alone. Review collected by and hosted on G2.com.

Only about five CRM integrations so far - which is fine for most use cases, but if you're on something less common you might have to wait. They're adding more though, so not a dealbreaker. Review collected by and hosted on G2.com.