The built-in remote control is great, and the ticketing system is easy to use. I haven’t tried the integrations yet, but the integration with Teamviewer is also good. One of the best qualities for me is the pricing model: it’s per technician rather than per device. The website speed is generally good, although it can be better sometimes. I contacted support once, and they responded quickly—the help was great. I also haven’t used any of their AI features yet. Review collected by and hosted on G2.com.

The only thing I think could be better is the patch management. I get a few updates that don’t want to install. Also, sometimes some devices show as offline when they aren’t, and then I have to reinstall the agent to get them working again. Review collected by and hosted on G2.com.

What I like most about Atera is how simple it makes managing IT from a single platform. I really appreciate that it brings together remote monitoring, ticketing, automation, and remote access all in one place, which saves time and makes my day-to-day work much more efficient. The interface feels intuitive, and the automation tools are particularly helpful for cutting down on repetitive tasks and improving response times. Review collected by and hosted on G2.com.

What I dislike about Atera is that some of the settings can be a bit confusing at first, and it takes a little time to figure out where everything is. Review collected by and hosted on G2.com.

What I like most about Atera is its all-in-one approach. Having RMM, PSA, remote access, patch management, billing, and reporting in a single platform makes day-to-day operations more efficient and helps cut down on tool sprawl.

For an MSP, the per-technician pricing model is another major advantage, since it scales more predictably than per-endpoint licensing. The automation features—especially scripting and alerting—save a lot of time on repetitive tasks, and the interface remains fairly straightforward compared to more enterprise-focused alternatives.

A further strong point is the learning curve: new technicians can get up to speed quickly without needing weeks of onboarding. Review collected by and hosted on G2.com.

What I dislike most about Atera is that some of its more advanced features still feel less mature than those in larger, enterprise-focused RMM platforms. Reporting and analytics have improved over time, but they can still feel limiting when you need highly customized dashboards or deeper business insights.

The PSA module is convenient because everything is integrated, but certain workflows and automations aren’t as flexible as they are in dedicated PSA solutions. Ticketing can also become cumbersome in more structured service desk environments.

Patch management is another area that could use improvement, particularly around visibility and consistency in larger or more complex environments. At times, troubleshooting automation failures or agent-related issues requires more manual intervention than I would expect.

Mac management also lags well behind the Windows experience. Feature parity isn’t there yet: monitoring, scripting, patching, and device management for macOS feel more limited and less reliable than on Windows endpoints. For MSPs supporting mixed environments, this creates operational inconsistencies and often means relying on additional tools to properly manage Apple devices.

Finally, while the platform evolves quickly, some UI changes and new features can feel like they’re released before being fully refined. Review collected by and hosted on G2.com.

However, what I appreciate most about the Atera solution is its ability to incorporate remote monitoring, IT management, automation, and support processes in one system without causing users any inconvenience. In an environment that requires efficient management of infrastructure, endpoints, and various support activities, such consolidation saves on operating costs immensely.

With regard to the UI/UX aspect, the Atera product offers an easy-to-use and quite logical interface when compared to other conventional RMM and IT management solutions. The dashboards, ticketing workflows, and endpoint monitoring views allow for more efficient management by saving time spent on navigating through menus and various tools.

Integration with other software tools has proved useful, particularly with PSA systems, remote access programs, cloud technologies, alerting platforms, and security solutions. Consolidation of the monitoring, automation, patching, and support functions within one operational process can prove very helpful.

Performance-wise, the Atera system has been doing a great job especially with regard to the aspects of remote monitoring, automation of scripts, alerts handling, and endpoint management. It allows for efficient reduction of repetitive IT processes. Review collected by and hosted on G2.com.

In terms of UI/UX, the software is straightforward to use; however, certain features in advanced workflows and reportings may become less customizable compared to other more robust enterprise-level RMM systems. As the number of infrastructures increases, sometimes there were instances when there was a need for further control over dashboard settings and customizability in analytics and automation scripts.

The list of integrations is quite beneficial, yet I would like the software to have a better interoperability with specific enterprise security, compliance, and infrastructure management platforms. With some complex operational processes, more customizations or third-party tools had to be added to fill some workflow gaps.

Endpoint monitoring and remote control performance were great for day-to-day operations; nevertheless, there were cases when managing alerts or executing scripts became slightly inefficient in large distributed infrastructures with lots of managed devices. Review collected by and hosted on G2.com.

I really like Atera for its ease of use and expansive feature set, which offers a much better value than other services. With Atera, features that usually require add-ons in other platforms are included. It's refreshing how user-friendly Atera is, especially when running scripting through an easy-to-use drop-down, unlike ConnectWise which I found bulky and non-intuitive. The initial setup was very easy, contributing to a smoother experience overall. Also, the ability to manage multiple screens at once using AnyDesk with Atera for multi-monitor setups is a great advantage. Review collected by and hosted on G2.com.

Some things like the automated features feel like I have to set one thing up then go to another place to apply that setting, like templates. Maybe having the setup and deployment in the same workflow would be better. The templating for the auto-reply email for different tickets could be improved, and having the AI agent answer some tickets based on predefined answers would be nice. I'd appreciate more user-friendly options, like recommending a few options to fix issues before moving the ticket to the technician or having the technician review the work the auto agent suggested. The scripting feature is nice, but some adjustments to sorting the scripts or having options to deploy scripts through the ticketing process would be helpful. The hardest part was setting up the auto email replies and tech distribution. Review collected by and hosted on G2.com.

We shifted to this platform mainly because we needed a central hub that didn’t require toggling between three different apps just to handle basic user issues. The agent installation was remarkably straightforward, and once it’s on the machine, we get reliable, real-time telemetry without putting a heavy load on the endpoint. Review collected by and hosted on G2.com.

The mobile application feels a bit stripped down compared to the desktop interface. It works fine if you just need to quickly acknowledge an alert or check a server status while you’re away from your desk, but trying to handle more complex ticket updates or do deeper troubleshooting from your phone can be a bit clunky. Review collected by and hosted on G2.com.

The agent deployment process was genuinely fast. We manage about 150 workstations across a few different satellite offices, and pushing out the installer via Group Policy took less than an hour. Once it was running, the remote connection speed through HTML5 or the native viewer was snappy enough that users don’t complain about lag. Review collected by and hosted on G2.com.

The reporting builder can feel a bit rigid when I need to customize the metrics for monthly client summaries. I usually end up exporting the raw data into Excel so I can format the uptime percentage the way management prefers to see it. Review collected by and hosted on G2.com.

I love this platform for its ability to use most IT tools. Other than this the platform was also very easy to login and have a good user interface with easy onboarding. I also love the reporting capacity available in this platform which enables timely decision making possible. The availability of AI co pilot is also really a great assistance which helps brainstorm and assist a lot in making task lighter. The integration supported by this platform with major platform is really useful as this increases the robustness of this platform. The platform capability to administer business by keeping the contract clear for the clients is really helpful in this platform.

I have also seen that the assigning and delegation of work i much easier in this platform. It enhances productivity as well as responsibility. The security of this platform is reliable which is one plus point to using this platform. The audit trail also enhances accountability of Individuals in the team. I also have to admit that I love the monitoring capacity of this platform to alert which ensures that problems are solved in time. Review collected by and hosted on G2.com.

I love most part of this platform but I felt that overall improvement of the features can be made for better efficiency and effective use of this platform. I also feel that the reporting could be made a little more detailed which will allow a better decision making. The user can be more efficient in using this platform with some training. Though I love the current pricing model, I wish that more option on pricing was available. Review collected by and hosted on G2.com.

It is consistently improving the product. It seems to handle the variations that most companies have in their IT setup. It is flexible as well, allowing us to script activities that are not directly supported out of the box. Review collected by and hosted on G2.com.

It seems that some of the more basic tasks can be lacking. My biggest complaint is about organizing our assets and being able to target subgroups to actions and scripts. Review collected by and hosted on G2.com.

Automation is by far the most impactful aspect of Atera for us. We're a small team of IT professional supporting a large number of users and devices. We rely heavily on automation to make systemic changes happen in a timely manner. Review collected by and hosted on G2.com.

The sales team told us that our previous helpdesk data could be imported into Atera, and that they would help us with the process. In reality, it wasn’t that simple.

Atera doesn’t feel fully developed yet. There are still some minor and mid-level features that are missing or not fully functional. For example, there’s no ability to chain automations, and reporting/tracking for automations is essentially non-existent. Review collected by and hosted on G2.com.