--- title: Atera Reviews meta\_title: 'Atera Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1245 reviews by the users' company size, role or industry to find out how Atera works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 1245 scale: '5' date\_modified: '2026-08-12' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### Atera Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Atera to be incredibly **easy to use** , streamlining workstation and server management in one place. [(386 mentions)](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1455567&qs=pros-and-cons#reviews) Users value the **powerful automation tools** of Atera, enabling efficient workstation and server management through scripts and remote access. [(273 mentions)](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1463653&qs=pros-and-cons#reviews) Users appreciate the **all-in-one dashboard** of Atera, which streamlines their workflow and enhances productivity drastically. [(260 mentions)](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1459820&qs=pros-and-cons#reviews) Users value the **efficiency** of Atera, noting its automation and ease of use streamline their device management. [(210 mentions)](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1455415&qs=pros-and-cons#reviews) Users appreciate Atera's **proactive monitoring** , enhancing efficiency with a seamless all-in-one dashboard for better workflow. [(184 mentions)](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1457419&qs=pros-and-cons#reviews) Users note **missing features** like checklists and insufficient alert context, complicating their overall Atera experience. [(161 mentions)](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1455868&qs=pros-and-cons#reviews) Users find the **limited features** of Atera restrictive, especially in the mobile app and billing options. [(135 mentions)](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1460622&qs=pros-and-cons#reviews) Users report that **improvement is needed** in Atera's interface changes and remote access reliability, impacting workflows. [(96 mentions)](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1457763&qs=pros-and-cons#reviews) Users note that **report loading times and limited customization** can hinder efficiency and usability within Atera. [(91 mentions)](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1458202&qs=pros-and-cons#reviews) Users highlight **feature issues** with Atera, including inconvenient billing increments and disruptive interface changes. [(84 mentions)](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1461054&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Atera ##### 1. Ease of Use Users find Atera to be incredibly **easy to use** , streamlining workstation and server management in one place. [ See 386 mentions ](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1455567&qs=pros-and-cons#reviews) See Related User Reviews ![Marc Verjans T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc Verjans T.") MT Marc Verjans T. Small-Business (50 or fewer emp.) 5.0/5 "Comprehensive IT Management Made Easy with Powerful Add-Ons" What do you like about Atera? Very complete product with the right add-ons you need to manage and secure an entire IT-environment. They just don't have 1 add-on, like for example ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "All-in-One IT Management Platform That Streamlines Daily Operations" What do you like about Atera? This platform has truly become the backbone of our IT management. Previously, we struggled with separate RMM and PSA tools, which created a chaotic en ##### 2. Automation Users value the **powerful automation tools** of Atera, enabling efficient workstation and server management through scripts and remote access. [ See 273 mentions ](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1463653&qs=pros-and-cons#reviews) See Related User Reviews AV Adam V. Mid-Market (51-1000 emp.) 4.5/5 "Checks all the boxes for a great price and great support." What do you like about Atera? I like the pricing model, and I also appreciate having ticketing, RMM, patch management, and reporting all from one vendor. ![Marc Verjans T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc Verjans T.") MT Marc Verjans T. Small-Business (50 or fewer emp.) 5.0/5 "Comprehensive IT Management Made Easy with Powerful Add-Ons" What do you like about Atera? Very complete product with the right add-ons you need to manage and secure an entire IT-environment. They just don't have 1 add-on, like for example ##### 3. Features Users appreciate the **all-in-one dashboard** of Atera, which streamlines their workflow and enhances productivity drastically. [ See 260 mentions ](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1459820&qs=pros-and-cons#reviews) See Related User Reviews AV Adam V. Mid-Market (51-1000 emp.) 4.5/5 "Checks all the boxes for a great price and great support." What do you like about Atera? I like the pricing model, and I also appreciate having ticketing, RMM, patch management, and reporting all from one vendor. ![Marc Verjans T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc Verjans T.") MT Marc Verjans T. Small-Business (50 or fewer emp.) 5.0/5 "Comprehensive IT Management Made Easy with Powerful Add-Ons" What do you like about Atera? Very complete product with the right add-ons you need to manage and secure an entire IT-environment. They just don't have 1 add-on, like for example ##### 4. Efficiency Users value the **efficiency** of Atera, noting its automation and ease of use streamline their device management. [ See 210 mentions ](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1455415&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "All-in-One IT Management Platform That Streamlines Daily Operations" What do you like about Atera? This platform has truly become the backbone of our IT management. Previously, we struggled with separate RMM and PSA tools, which created a chaotic en ![Rocio C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocio C.") RC Rocio C. Small-Business (50 or fewer emp.) 5.0/5 "Atera Autonomous IT Autopilot" What do you like about Atera? The human like interactions and the fact that a team can be more than 50% effective when using IT Autopilot. ##### 5. Monitoring Users appreciate Atera's **proactive monitoring** , enhancing efficiency with a seamless all-in-one dashboard for better workflow. [ See 184 mentions ](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1457419&qs=pros-and-cons#reviews) See Related User Reviews ![Marc Verjans T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc Verjans T.") MT Marc Verjans T. Small-Business (50 or fewer emp.) 5.0/5 "Comprehensive IT Management Made Easy with Powerful Add-Ons" What do you like about Atera? Very complete product with the right add-ons you need to manage and secure an entire IT-environment. They just don't have 1 add-on, like for example ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "All-in-One IT Management Platform That Streamlines Daily Operations" What do you like about Atera? This platform has truly become the backbone of our IT management. Previously, we struggled with separate RMM and PSA tools, which created a chaotic en ### 5 Cons or Disadvantages of Atera ##### 1. Missing Features Users note **missing features** like checklists and insufficient alert context, complicating their overall Atera experience. [ See 161 mentions ](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1455868&qs=pros-and-cons#reviews) See Related User Reviews RW Robert W. Mid-Market (51-1000 emp.) 4.5/5 "Efficient Help Desk and MDM Integration" What do you dislike about Atera? I would like the ticket history to not be tabs above the help desk as it can get frustrating. I think just allowing tickets to open as in-app popup wi BU Bernad U. Small-Business (50 or fewer emp.) 5.0/5 "Reliable Software Bundling and Deployment Across Client Networks" What do you dislike about Atera? The initial setup for some of the scripts isn’t very easy to complete, and it doesn’t fully meet my needs. ##### 2. Limited Features Users find the **limited features** of Atera restrictive, especially in the mobile app and billing options. [ See 135 mentions ](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1460622&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "All-in-One IT Management Platform That Streamlines Daily Operations" What do you dislike about Atera? Automation is a major advantage, but it becomes frustrating when scripts or scheduled tasks, such as patching, fail without any notification or behave ![Jamell M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamell M.") JM Jamell M. Small-Business (50 or fewer emp.) 5.0/5 "Highly Efficient MSP Solution with Flexible Licensing" What do you dislike about Atera? Better reporting would be nice. It seems to be behind a pay wall, but overall, I like their product stack. ##### 3. Improvement Needed Users report that **improvement is needed** in Atera's interface changes and remote access reliability, impacting workflows. [ See 96 mentions ](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1457763&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "All-in-One IT Management Platform That Streamlines Daily Operations" What do you dislike about Atera? Automation is a major advantage, but it becomes frustrating when scripts or scheduled tasks, such as patching, fail without any notification or behave ![Jamell M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamell M.") JM Jamell M. Small-Business (50 or fewer emp.) 5.0/5 "Highly Efficient MSP Solution with Flexible Licensing" What do you dislike about Atera? Better reporting would be nice. It seems to be behind a pay wall, but overall, I like their product stack. ##### 4. Needs Improvement Users note that **report loading times and limited customization** can hinder efficiency and usability within Atera. [ See 91 mentions ](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1458202&qs=pros-and-cons#reviews) See Related User Reviews PL Pha L. Mid-Market (51-1000 emp.) 5.0/5 "All-in-One Device Management, Inventory, and Ticketing Made Easy" What do you dislike about Atera? The app management tool is great, but it would be even better with more transparency during the install process. A progress bar and ETA for each app w FR Folgori R. Enterprise (\> 1000 emp.) 5.0/5 "Always-On IT Support with Reliable AI Agents" What do you dislike about Atera? A few after-hours issues still need to be reviewed. The alert thresholds also need some tuning. It took me a while to feel comfortable trusting the au ##### 5. Feature Issues Users highlight **feature issues** with Atera, including inconvenient billing increments and disruptive interface changes. [ See 84 mentions ](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1461054&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "All-in-One IT Management Platform That Streamlines Daily Operations" What do you dislike about Atera? Automation is a major advantage, but it becomes frustrating when scripts or scheduled tasks, such as patching, fail without any notification or behave RW Robert W. Mid-Market (51-1000 emp.) 4.5/5 "Efficient Help Desk and MDM Integration" What do you dislike about Atera? I would like the ticket history to not be tabs above the help desk as it can get frustrating. I think just allowing tickets to open as in-app popup wi ![Nadia N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nadia N.") NN Nadia N. Freelance Interior Stylist & Designer Small-Business (50 or fewer emp.) 2/18/2026 "Atera’s All-in-One Dashboard Saves Me Time—Seamlessly Jumping from Tickets to Remote Sessions" 3.5/5 What do you like best about Atera? What I like most about Atera is its unified, all-in-one dashboard. As a freelancer, I don’t have time to juggle five different apps for remote access, system monitoring, and ticketing, so having everything in one place makes a big difference. I especially love that I can jump into a client’s machine directly from a ticket or an alert easily, which is a huge time-saver. Review collected by and hosted on G2.com. What do you dislike about Atera? The biggest drawback for me is that the mobile app feels pretty limited compared with the web dashboard. Also, while the AI features are a nice addition, they’re locked behind a paid add-on. That can make the overall cost feel a bit steep for a solo freelancer, especially if you want the 'latest and greatest' tools. Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? The biggest problem Atera solves for me is tool fatigue and fragmentation. Before Atera, I was constantly jumping between different apps for remote desktop access, doing patch updates manually, and using a separate system just to track my time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite KG Karma G. Enterprise (\> 1000 emp.) 5/30/2026 "Incredible Atera–Splashtop Integration for Instant Remote Support" 5/5 What do you like best about Atera? Our sales and customer success teams are constantly hosting live virtual demos on the Airmeet platform. If their laptop freezes or their network adapter crashes in the first five minutes before a major client summit, it’s a crisis. The tight integration between the Atera ticketing system and Splashtop remote access is incredible. When an employee logs a critical ticket, I can click one button to instantly take over their screen, clear their DNS cache, or restart the driver. Review collected by and hosted on G2.com. What do you dislike about Atera? The end-user customer portal is functionally solid, but it feels visually limited. We wanted to heavily customize the portal with Airmeet branding, including our colors and typography. Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? Internal IT requests used to get lost in chaotic Slack threads. Atera centralizes all our internal support into a structured, trackable queue and gives us immediate remote-access tools to solve issues instantly. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AM Ashutosh M. Enterprise (\> 1000 emp.) 7/5/2026 "Automated Patching That Saves Weekend Hours" 5/5 What do you like best about Atera? The automated patching schedules have saved us a ton of weekend hours. I can configure OS updates to deploy across different client groups during off-peak times, then just check the status reports on Monday morning. The layout is clean, so I don’t have to click through five different submenus just to see whether a machine was online or to look up its hardware specs. Review collected by and hosted on G2.com. What do you dislike about Atera? The mobile app feels a bit stripped down compared to the web interface. Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? Before moving to this platform, we were constantly jumping between a standalone ticketing system and a separate remote monitoring tool. Consolidating everything into a single pane of glass has reduced our response times and stopped tickets from slipping through the cracks. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic FC Fabio C. IT Consultant Small-Business (50 or fewer emp.) 4/26/2026 "Clean, Intuitive Design That Makes Asset Management Fast and Efficient" 5/5 What do you like best about Atera? I really like the clean, practical design. It’s very easy to find a device or company, and drilling down into any asset is quick and efficient when I need more details about the hardware, software, and related information. On top of that, it includes the core functionality needed to manage and automate basic operational tasks for maintenance and support. Review collected by and hosted on G2.com. What do you dislike about Atera? I honestly have nothing negative to say. Their customer service is efficient, professional, and genuinely friendly. The interface is clear and intuitive, and it’s obvious they’re always working to improve it while continuing to add new features. Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? We’ve been using Atera in our IT team for a while now, and it’s been a real game-changer for how we work day to day. It gives us a clear view of all our devices and lets me keep them updated, while also allowing remote access so I can quickly diagnose issues and troubleshoot problems as they come up. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite JF Jose F. Enterprise (\> 1000 emp.) 5/12/2026 "Atera’s Pricing Model Is Perfect for Our Distributed IT Environment" 5/5 What do you like best about Atera? We manage large-scale mechanical and electrical engineering projects. Our IT environment is highly distributed: we have massive, resource-heavy CAD workstations in the office and hundreds of ruggedized tablets deployed to our field supervisors on active construction sites. Atera’s pricing model is the single best feature for our business structure. Review collected by and hosted on G2.com. What do you dislike about Atera? Because we are a French company, the localization of the dashboards and the automated client-facing emails can occasionally feel a bit clumsy. Some of the technical translations in the French UI are quite literal rather than using the industry-standard terms, which initially caused some minor confusion for our junior helpdesk staff. Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? Traditional RMM solutions that charge per device were destroying our IT budget as we expanded our field workforce. Atera brings our endpoint costs under total control, which allows us to aggressively digitize our construction sites and equip every foreman with a tablet. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Randal W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randal W.") RW Randal W. Professional Speaker | Mastermind Facilitator | Business Coach | Podcast Host | Journalist Computer & Network Security Small-Business (50 or fewer emp.) 5/12/2026 "Patch Failures Held Back an Otherwise Easy Remote Support Tool" 2.5/5 What do you like best about Atera? Having Tech based pricing was great for smaller teams, where the agents could be unlimited. That allows you to have agents on all clients without thinking of the costs involved. Once an agent is installed, doing remote support is as simple as a click of a button. Review collected by and hosted on G2.com. What do you dislike about Atera? At the time, they did not have AI integration and the biggest area of concern for us was the patching failures which seemed to be at around 50%. They might have improved their platform, but we have since moved on to a more mature combination of services to support more automation. Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? Being an MSP, we need to monitor and patch client systems. Doing so manually is not professional. Atera is a great way to start, having so many functions under the hood, for a reasonable price. It is easy to setup and getting operational. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 8/6/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Real-Time User Visibility Makes Atera a Standout" 5/5 What do you like best about Atera? What I love most about Atera is that you can see connected users in real-time and which computer belongs to them. Review collected by and hosted on G2.com. What do you dislike about Atera? It is not possible to register equipment to an individual (the requested equipment consists of a monitor and a docking station—items that do not transmit signals and cannot be registered to or assigned to a person). Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? Atera solves specific problems for me; we aren't using all of its capabilities yet, but I know it can do a lot of things. Right now, it mainly helps me keep things organized regarding the users—knowing which computer belongs to whom. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite KG Kosta G. Senior System Administrator Mid-Market (51-1000 emp.) 4/21/2026 "Easy-to-Use Atera with Fast, Secure Remote Access and Top-Notch RMM" 5/5 What do you like best about Atera? I’m glad Atera is so easy and straightforward to use. It provides secure, fast access to remote devices and makes it simple to control them when needed. It also includes incident management and technical support features, which helps me respond to problems and resolve issues quickly. On top of that, I really appreciate the remote monitoring and management capabilities. Review collected by and hosted on G2.com. What do you dislike about Atera? My experience has been truly amazing, and it suits our needs perfectly. The remote monitoring and management tools are top-notch, and the integrated technical support makes it easier for me to handle customer service by streamlining the process. Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? It mainly solves the problem of having to physically visit each site just to update the operating system. It lets me manage the chaos across my clients’ networks without needing to hire another technician, and it saves me from having to explain why they need to run updates—I can simply push them in the background. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 6/7/2026 "Atera Helps Us Deliver Faster IT Support" 4/5 What do you like best about Atera? Atera provides a great balance of RMM, ticketing and automation in a single platform. It is easy to manage, quick to deploy and helps us deliver efficient support to our clients. The automation capabilities save significant time, and the platform continues to evolve with useful new features. Review collected by and hosted on G2.com. What do you dislike about Atera? The main downside is that the platform can become noticeably slower during the day, requiring us to close and reopen the session to restore performance. Improved responsiveness and stability would make the experience much better. Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? Atera helps us manage and support client devices from a single platform. It reduces manual work through automation, improves visibility of client systems, and enables faster response to issues. This has increased technician productivity and helped us deliver a more consistent service to our clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite DC Dr Meghna C. IT Transformation Lead Enterprise (\> 1000 emp.) 5/20/2026 "Atera’s AI Agents and Autopilot Make Autonomous IT Feel Achievable" 5/5 What do you like best about Atera? Atera is pushing us toward autonomous IT. Its AI agents can resolve issues without manual input, and IT Autopilot takes action rather than just suggesting fixes. Automation also handles routine maintenance reliably, which reduces the need for constant oversight. The reporting makes it easy to see our progress toward greater autonomy. Overall, the vision feels achievable. Review collected by and hosted on G2.com. What do you dislike about Atera? Full autonomy requires trust, and I’m not quite there yet. Some tasks still need approval, which breaks the flow when I’m trying to move quickly. The setup also takes time, so getting everything running smoothly isn’t as immediate as I expected. Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? It has reduced our dependence on manual intervention. Our IT maturity has improved, and operational efficiency has increased as a result. This has also freed up the team to focus more on strategy instead of day-to-day manual work. Review collected by and hosted on G2.com. 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