--- title: Atera Reviews meta_title: 'Atera Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1241 reviews by the users' company size, role or industry to find out how Atera works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1241 scale: '5' date_modified: '2026-08-03' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Atera Reviews **Vendor:** Atera **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,241 ## About Atera Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera’s autonomous AI agent, Robin, detects, diagnoses, remediates, and verifies incidents by taking action directly on devices, servers, networks, and mainframes, resolving Tier-1 and complex Tier-2 incidents in full. 1) Resolution without the wait. Robin doesn't just suggest or assist, it acts and resolves, on its own, instantly. 2) Always-on coverage, day and night. Robin extends your team's reach around the clock, resolving issues at 2am just as reliably as at 2pm, so your team isn't the only line of defense when it comes to fighting downtime. 3) A personal IT tech for every employee. An intelligent, context-aware AI agent that understands your environment, adapts to each user, and responds instantly. Built on a patented architecture, Robin operates as a system of action within your existing enterprise environment, adhering to the highest enterprise-grade security and compliance standards. It's governed by configurable guardrails, a complete audit trail, and approval workflows, so autonomy never comes at the cost of control. More than 13,000 organizations across 120+ countries rely on Atera to keep their people working, uninterrupted. Discover how Atera can help you achieve unparalleled organizational efficiency at www.atera.com. ## Atera Pros & Cons **What users like:** - Users find Atera to be incredibly **easy to use** , streamlining workstation and server management in one place. (386 reviews) - Users value the **powerful automation tools** of Atera, enabling efficient workstation and server management through scripts and remote access. (273 reviews) - Users appreciate the **all-in-one dashboard** of Atera, which streamlines their workflow and enhances productivity drastically. (260 reviews) - Users value the **efficiency** of Atera, noting its automation and ease of use streamline their device management. (210 reviews) - Users appreciate Atera's **proactive monitoring** , enhancing efficiency with a seamless all-in-one dashboard for better workflow. (184 reviews) - Users highlight **exceptional customer support** from Atera, providing quick resolutions that enhance overall efficiency and satisfaction. (180 reviews) - Users value the **seamless remote access** of Atera, enhancing efficiency with a unified dashboard and direct client connectivity. (175 reviews) - User Interface (163 reviews) - Integrations (150 reviews) - Time-saving (143 reviews) **What users dislike:** - Users note **missing features** like checklists and insufficient alert context, complicating their overall Atera experience. (161 reviews) - Users find the **limited features** of Atera restrictive, especially in the mobile app and billing options. (135 reviews) - Users report that **improvement is needed** in Atera's interface changes and remote access reliability, impacting workflows. (96 reviews) - Users note that **report loading times and limited customization** can hinder efficiency and usability within Atera. (91 reviews) - Users highlight **feature issues** with Atera, including inconvenient billing increments and disruptive interface changes. (84 reviews) - Users find Atera's pricing **expensive** , making it difficult for freelancers and small organizations to manage effectively. (60 reviews) - Poor Reporting (57 reviews) - Users face **ticketing issues** such as incorrect reporting, reinstallation needs, and difficulty managing ticket statuses effectively. (56 reviews) - Technical Issues (55 reviews) - Remote Access Issues (52 reviews) ## Atera Reviews ### 1. 1st/2nd line support **Rating:** 5.0/5.0 stars **Reviewed by:** Michael B. | IT Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Atera?** I have recently joined an IT group as 1st/2nd line support who have also just started using Atera. I have had no prior experience to a program like this before but it is exteremely easy to setup processes and to integrate. I have used the customer services chat a few times, they answer within 1 min, always able to help answer my questions and help solve problems. Also Atera Copilot AI function is amazing! It can help you solve an issue and also help create a knowlage base for the issue to reference in future problems saving so much time! **What do you dislike about Atera?** Nothing to dislike at the moment but once this platform has a MDM it will be the best on the market! **What problems is Atera solving and how is that benefiting you?** So far Atera is helping solve all my problems as a 1st/2nd line engineer. With thier extensive customer support and AI there hasn't been anything they have been unable to solve so far. **Official Response from Gil Givoni:** > Welcome to the world of IT, we're so lucky that you are experiencing it with Atera :) Our support is second to none, glad to hear they were able to help you with all your issues, and that the AI Copilot saves you time. It's an excellent ROI and constantly improving. You're very welcome to join the community as well if you haven't yet, it's a perfect space to grow and learn through https://community.atera.com ### 2. Solid wide-ranging product at a reasonable price **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Atera?** I like that the cost is per technician and not per device, since we have a high ratio of devices to IT employees. It's nice to have a single pane of glass that provides much of the things needed on a daily basis. While it doesn't scratch every itch is does a lot for the money. Being able to see the status of individual machines with details and access to lots of relevant information without having to get directly onto the machine. Also nice that it includes the remote access built in. There are lots of AI features (which I haven't used much), but I can see the future benefits. I use it daily and it installs easily. The customer support is quick and helpful. There are integrations with many products, but not with the ones I need yet. **What do you dislike about Atera?** Too much focus on AI and not enough focus on some of the polish needed to make it fully useful. **What problems is Atera solving and how is that benefiting you?** Being able to access and troubleshoot machines independent of location as long as there is Internet access. Being able to remotely manage software and updates. Having a ticketing system for my users. **Official Response from Gil Givoni:** > Thank you! Would love to hear which integrations you'd like to see, it sounds like you're using Atera to the max, but if you'd like a walhthrough of the AI benefits that can already help you today, there are some useful webinars. We welcome you to join the community as well to maximize your use at https://community.atera.com ### 3. Atera Review **Rating:** 5.0/5.0 stars **Reviewed by:** Cody G. | IT Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Atera?** I enjoy being able to monitor and access devices that have the agent installed, regardless of whether or not they are currently on our network. This allows us to be able to easily and quickly fix issues for our remote workers, no matter where they are. I also enjoy that I can look at hardware specs, such as device model, OS, hard drives, ect. **What do you dislike about Atera?** Often times splashtop will not connect, no matter what we try. This can prove to be problematic for our remote workers when they do run into issues, we are unable to assist until splashtop begins working again, which there's no telling how long that might take. **What problems is Atera solving and how is that benefiting you?** A big one I like is being able to see the Serial # and Model information for deployed devices. Often times a tech will forget to log this information into our asset database, and being able to just log in to atera, and find the device name, helps us out a lot. As opposed to running around our facility to track down the user/device. **Official Response from Gil Givoni:** > Hey Cody, I think you'll be glad to hear that asset management is getting a massive upgrade, now you'll be able to manage not only devices, but also monitors, keyboards, headsets etc., ensuring you know where every bit of hardware is. As per Splashtop, i recommend having a look at our community discussions, recently some cool scripts were shared to assist in setting it up correctly to connect with less problems, as it does require proper set up. https://community.atera.com ### 4. My experience with Atera: complete and efficient software for my IT business **Rating:** 5.0/5.0 stars **Reviewed by:** João A. | Proprietário/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2023 **What do you like best about Atera?** There are many things I like about Atera, but if I had to choose one, I would say that I like its all-in-one platform that offers a comprehensive set of tools for IT professionals. Atera features next-level tools for remote monitoring and management, helpdesk, billing, reporting, AI, patch management, remote access, and network discovery. It also integrates with other solutions such as Keeper Security, Zomentum, ESET, and AnyDesk. Atera simplifies the tasks and communication of IT professionals and helps them provide a 360° service to their customers. I think Atera is a great solution for IT management. **What do you dislike about Atera?** The most important if the lack of dark mode! We use it a lot all day and the dark mode will be a nice to have. **What problems is Atera solving and how is that benefiting you?** Saving me time and money by using a single platform instead of multiple tools and platforms. Improving my service quality and customer satisfaction by monitoring and managing their IT systems remotely and providing proactive and responsive support. Increasing my revenue and growth by invoicing my customers accurately and transparently, and by generating and customizing reports on my performance and impact. ### 5. Atera's service delivery and AI features is all an MSP will be looking for in this day **Rating:** 5.0/5.0 stars **Reviewed by:** Raymond M. | IT Helpdesk manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Atera?** The ease of use from the user interface to navigation. customer support is 24/7 and response in less than 5 secs, Seamless intergration with their market place with other software vendors, Easy deployment using group policy. We frequently use it as well. **What do you dislike about Atera?** Still reviewing but currently the number of features that they keep adding makes it difficult to find something to dislike, every month we look forwad to new features and improvement **What problems is Atera solving and how is that benefiting you?** Atera is helping us solve tickets in a very short space of time using their Copilot in the PSA that analyses a ticket, suggest solutions and help respond proffesionall. It automations for patch management have reduce our time for maintance and most interesting is the scheduling of reboots which saves time. Deploying of Antiirus is seamlessely intergrated with atera that in one click all devices will have been protected **Official Response from Gil Givoni:** > Thank you for the warm review, you're very welcome in out community to engage with other users and learn from their use of Atera! ### 6. Quick and easy PC and Server management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Atera?** Very easy to setup and deploy, agents run in the background without disruption **What do you dislike about Atera?** Deploying to non-domain or RMM clients can be time consuming **What problems is Atera solving and how is that benefiting you?** Rapid deployment and management of a fleet of PCs ### 7. Atera is very flexible, if it does not do something out of the box, I can customize it **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Atera?** The scripts are a great feature, if Atera does not do something out of the box, I can (and have) written a script to do it for me. I also really like how there are multiple 3rd party integrations for the same need, like Endpoint protection or Backups, having more than one vendor to choose from is great. I used Axcient as a backup for servers at one clients remote office in another country. I also really like how Atera keeps adding new features and improving existing features. Overall the web interface is very intuitive, I am basically logged in all day long and can quickly find what I need. **What do you dislike about Atera?** I wish the network discovery feature was a bit more accurate, it does not always classify endpoints correctly and it does not separate workstations from servers. **What problems is Atera solving and how is that benefiting you?** Atera lets me easily support my client's infrastructure remotely, the biggest reason I picked Atera as my RMM toolset in 2021 because it provided a good base set of features out of the box and with a pricing model (per Tech, not per endpoint!) that fit my Company's needs. The biggest win was the ability to support my client's remote users in other countries, any PC or Server just has to have Internet access and I can monitor, manage, update and remote into it. When my client base expanded to other countries this was a big challenge before Atera. I was using multiple tools, some free, some paid from different vendors and getting them deployed to say a new Laptop in Mexico was a huge pain. **Official Response from Gil Givoni:** > Thank you for your insightful review! 😊 We’re thrilled to hear how Atera’s flexibility, scripting capabilities, and third-party integrations have helped you support your clients more efficiently. We’re especially happy that Atera has made managing remote users in other countries so much easier for you! 🌍 We appreciate your feedback about the network discovery feature and will certainly keep it in mind for future improvements. If you ever need any assistance or want to share more ideas, don’t hesitate to reach out or visit community.atera.com. ### 8. Easy to use, integrate and support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Atera?** The deployment agent makes it easy to manage and add new devices. You are also given tons of control over its behavior. **What do you dislike about Atera?** The menu system for admin functions can be a little hard to use **What problems is Atera solving and how is that benefiting you?** RMM ### 9. Atera gives me total control in one Place **Rating:** 5.0/5.0 stars **Reviewed by:** Liliana S. | Telecommunication Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Atera?** Atera has improved the way we manage our IT infrastructure. I love it because it is easy to use and it combines monitoring, automation and remote support without the need for multiple tools. **What do you dislike about Atera?** I have not found anything negative in all this time using Atera. **What problems is Atera solving and how is that benefiting you?** The ability to receive real time alerts and solve problems before they affect users has significantly imprived the efficiency of the team. **Official Response from Gil Givoni:** > Thanks for the kind words! We’re glad Atera is giving you full control with an all-in-one solution—especially through real-time alerts, automation, and remote support. If you’d like to share more or connect with others, we’d love to see you at community.atera.com! ### 10. Atera Review **Rating:** 4.5/5.0 stars **Reviewed by:** Jason F. | IT Tech, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Atera?** All systems in one place and easy to naviagte. Easy to implementae and intergrate into active directory. **What do you dislike about Atera?** The refresh rate at wich Atera opperates. Seems you have to go to the system and manually refresh to see who is the current user, last log in, or if the system is even up and running. **What problems is Atera solving and how is that benefiting you?** Streamlining IT Operations: Atera combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation into a single platform. This integration helps IT teams manage multiple systems without switching between different tools, significantly improving efficiency. Reducing Manual Tasks: With automation features, Atera reduces the need for repetitive manual tasks. This includes automated patch management, real-time diagnostics, and script scheduling, which frees up time for IT professionals to focus on more strategic activities. Improving Service Quality: By providing real-time alerts and seamless remote access, Atera helps IT teams respond quickly to issues, thereby improving service quality and reducing downtime. **Official Response from Gil Givoni:** > Thank you for your review! We’re glad to hear that Atera’s all-in-one platform has helped streamline your IT operations and integrate seamlessly with your Active Directory. 🎯 We also appreciate your feedback on the refresh rate, and we’ll keep this in mind as we continue to improve Atera’s performance. If you ever have any questions or need assistance, feel free to reach out to our support team or visit our community at community.atera.com . Thanks for sharing your experience with us! 🙌 ### 11. Good move from Connectwise **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel L. | Technical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Atera?** Easy to use, easy to deploy, loads of features out the box including 3rd party patch management, windows update management is easy to understand, alerts are easy to setup and the AI script engine works well. AI for SSH is great for people who dont do much linux! We have this rolled out to all ourt customers for quick action to any issues that arise. The alerting profiles along with the update policies has helped move us to a proactive approach from reactive. **What do you dislike about Atera?** No locaitons for customers, No detailed device information like mapped drives and printers. Intergrations lacking for major vendors and there cloud serivces like meraki. Third party patching is only avialble one the highest tier along with some of AI features. This has started us thinking about moving again already! Thrid party pathcing we can deal with but if all the AI features are moved behind the paywall we would have to consider moving. **What problems is Atera solving and how is that benefiting you?** RMM tool with 3rd part patch management and network SNMP alerting. We use the network scanning tools for all customers to monitor switching and firewall loads. We also have auto alerts setup for printer consulmables through SNMP which customers love. Patch manager works well enough. It does think some updates are GB's for some reason which does slow patching down but at least it works. The custom alert profiles is really easy to use so we have a base alert template for all customers which didnt take long to setup and the battery monitoring for laptops is a nice extra. Ticketing looks amazing with the AI but we are not using this currently ### 12. Activating SIM **Rating:** 5.0/5.0 stars **Reviewed by:** Adam S. | Content Creator, Writer, and Mental Health Advocate, Writing and Editing, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Atera?** Very good customer service some companies hire the best employees. **What do you dislike about Atera?** No Downsides, I was more then happy and had zero complaints. **What problems is Atera solving and how is that benefiting you?** Helping keep my business services running smoother and smoothly. ### 13. Hassle-Free Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Arianny W. | Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Atera?** Wow! Thanks to Atera, providing remote support is really simple and fast. The integration with tools like Splashtop allows us to connect to customers' devices without interruptions, which provides a better experience for everyone, including my company. **What do you dislike about Atera?** There is nothing that I dislike about Atera, I recommend. **What problems is Atera solving and how is that benefiting you?** I must say that secure remote access guarantees data protection, a really important aspect for me and my company. **Official Response from Gil Givoni:** > Thanks for the great feedback! We're thrilled that Atera is making remote support seamless and secure for you and your clients. Feel free to connect with others and share more at community.atera.com! ### 14. Good for learning but not perfect. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2024 **What do you like best about Atera?** As a work-study student in IT, I find Atera to be an invaluable platform for learning and managing IT tasks efficiently. The all-in-one design—combining remote monitoring, ticketing, and automation—is particularly helpful for someone balancing work and study. It simplifies complex tasks like managing endpoints or troubleshooting, which is crucial when juggling responsibilities. **What do you dislike about Atera?** However, there are a few downsides. The reporting tools, for instance, feel limited when trying to analyze or present data in detail for school projects or workplace evaluations. Also, while Atera is great for basic IT tasks, the lack of advanced monitoring features might be a barrier when trying to gain deeper technical skills, especially for students aspiring to work in enterprise environments. **What problems is Atera solving and how is that benefiting you?** Atera simplifies IT management, giving me more time to focus on learning and less time worrying about tedious tasks. It bridges the gap between theoretical knowledge from school and practical application in the workplace. **Official Response from Gil Givoni:** > Hey! There are different plans in Atera, and each is relevant for a different set of requirements. It could be that some of the features you're missing, especially the advanced reporting, are indeed enterprise level ones that you don't have in your plan at the moment. Feel free to join the community and ping me (Gilgi) and I'll be happy to connect you to trial one of the higher plans to check it our for yourself! ### 15. Amazing platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Atera?** Amazing platform and super easy to use for my whole team **What do you dislike about Atera?** The patching can sometimes be a bit problematic but we’ve always managed **What problems is Atera solving and how is that benefiting you?** It really helps me handle my tickets and patching in one place ### 16. Real-time Monitoring that Makes a Difference for my company **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor S. | Telecommunication Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2025 **What do you like best about Atera?** Thanks to Atera constant monitoring, we detect problems before they impact or inconvenience our customers. Its intuitive interface facilitates management, allowing us to be more efficient. **What do you dislike about Atera?** It just fulfills what I need without problems, so there is nothing that I dislike. **What problems is Atera solving and how is that benefiting you?** Atera has allowed us to consolidate everything in one place. This has simplified our processes and improved the experience of our users. **Official Response from Gil Givoni:** > Thanks for the kind words! We're so glad Atera’s real-time monitoring and unified platform are helping you stay proactive and efficient. If you’d like to connect with others or share more about your setup, we’d love to see you at community.atera.com! ### 17. Great experience. Highly customizable, especially after the onboarding training **Rating:** 5.0/5.0 stars **Reviewed by:** Nico H. | Network Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Atera?** All of our business RMM and CRM uses in one place. Easy to understand interface. Implementation is smooth. Support from Atera has been amazing. **What do you dislike about Atera?** Dark Mode is not an option at the time of this review. **What problems is Atera solving and how is that benefiting you?** With the addition of Copilot, ticket management, solutions and assistance has been a breeze. **Official Response from Gil Givoni:** > Thank you for the great review! We’re so glad Atera has streamlined your workflows and I'll make sure to pass your praise to the onboarding team. We hear you on dark mode—it’s a popular request and definitely on our radar. Feel free to join us in the Atera Community to stay connected and share ideas with other IT pros. Thanks again for being with us! ### 18. Very easy to Use and Manange the All desktops and laptops **Rating:** 4.5/5.0 stars **Reviewed by:** jerome peter j. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Atera?** Like the patch management, Windows updates schedule, and Asset Tracking. **What do you dislike about Atera?** No dislikes for Atera , I like almost all the type of features in Atera. **What problems is Atera solving and how is that benefiting you?** Atrea helps with all kinds of issues with desktops and laptops, with Atera it very easy to manage the Asset **Official Response from Gil Givoni:** > Thank you for taking the time to leave such a positive review! It’s great to hear that Atera is making your day-to-day IT management smoother, especially when it comes to keeping systems updated and assets organized. We love knowing that the experience has been both easy and comprehensive for you—that’s exactly what we aim for. We’d also love to have you in the Atera Community, where IT pros share tips, product ideas, and collaborate on all things IT. ### 19. Atera: Pros and Cons as per my review **Rating:** 4.5/5.0 stars **Reviewed by:** Will B. | Network Administrator, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Atera?** Best thing is that I can use it remotely which offers me to work from anywhere and the dashboard is very clear and easy to understand. **What do you dislike about Atera?** It lacks options in third party integration which is depressing and sometime support takes time to response. **What problems is Atera solving and how is that benefiting you?** It enhance the remote IT support control and reduces some load from team because of its automation feature. **Official Response from Gil Givoni:** > Thanks for your review! We're happy to hear Atera’s remote access and automation are making a difference for your team and daily workflow. As per third-party integrations - we now have Zapier and Webhooks enabled to help connect more 3rd party software, as for deep integrations, please let me know which you'd like to see over at the community and I'd be glad to help. Feel free to share more at community.atera.com! ### 20. The Search Is Over **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Atera?** We've been using Atera for ~8 years now and we've seen the improvments made over the years...to be honest I was skeptical when we first switched, but as time went on, I asked myself (and my collegues) "why didn't we do this sooner?! **What do you dislike about Atera?** I would say the least thing we like about Atera is some of the add-on items should be included in the subscription - ex. Network Discovery - this is a no brainer and should just be included. Because we dont see the value in paying for this, we 've opted for a open-source 3rd party tool that virtually does the same thing...for free. **What problems is Atera solving and how is that benefiting you?** With the profile feature, it's making onboarding clients a breeze, thereby saving time for my technicians to do other tasks. **Official Response from Gil Givoni:** > Thank you for your feedback! We’re thrilled to hear that Atera has made such a positive impact over the past 8 years. It’s great to know that the improvements we’ve made over time have earned your trust and streamlined your operations. 🙌 We understand your point about add-on items like Network Discovery and will consider your feedback as we continue to refine our subscription offerings. We’re happy that other features like the profile feature are helping you onboard clients more efficiently. We’d love for you to join our community of users at https://community.atera.com where you can share insights, ask questions, and stay updated on the latest developments. Thanks again for sharing your experience with us, and if you ever need any assistance or have further suggestions, don't hesitate to reach out! ### 21. Well Rounded **Rating:** 5.0/5.0 stars **Reviewed by:** Justin W. | Helpdesk/Organizer/repair technician, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Atera?** I like how you can link multiple platforms with Atera to keep productivity up. You are able to link it with Google calendars to keep the team on the same page. The Availability to create tickets and use that information in other sites like Square and Google Apps makes things streamlined and simple. I would love to see more plugins to help with productivity like print features that will work with labling devices to help make printable tickets to keep track of inhouse work. **What do you dislike about Atera?** Nothing so far. I do hate that I have to write when there is nothing I can find I really dislike about the program. **What problems is Atera solving and how is that benefiting you?** Atera helps keep the shops flow productive. By allowing multiple users to work on the same stuff and provided their own inputs at seperate times makes things work smoother. **Official Response from Gil Givoni:** > Thank you for your feedback! We’re happy to hear that Atera has been helping streamline your workflows, especially with features like integrations with Google calendars and the ability to create tickets and sync them across multiple platforms. We’re also thrilled to know that Atera is keeping your team on the same page and improving productivity. 🙌 We appreciate your suggestion about adding more productivity plugins, especially for printing and labeling devices. It’s ideas like these that help us continue improving Atera, so thank you for sharing that! If you ever want to dive deeper into our community or have more suggestions, feel free to visit us at https://community.atera.com to connect with other users and stay updated on new features. ### 22. Atera is an excellent and flexible platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Karen R. | Marketing and advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Atera?** I love Atera for its ease of use. It is a software that offers excellent tools that facilitate our work. In addition, it has a very good customer service. **What do you dislike about Atera?** I'm doing very well with Atera, there's nothing I don't like. **What problems is Atera solving and how is that benefiting you?** Your management and tracking of tickets makes our work easier in my company, you have very good tools that have benefited me in my work. It is also very flexible and makes us save a lot. **Official Response from Gil Givoni:** > Thank you for your positive feedback! We’re thrilled to hear that Atera has made your work easier with its excellent tools and ease of use. It’s great to know that our customer service has been able to assist you as well. 🙌 We’re also happy to hear that Atera is helping with ticket management and tracking, and that it’s saving you both time and resources. If you’d like to connect with others or share more insights, feel free to visit our community at https://community.atera.com. ### 23. Good for some things, bad for others. **Rating:** 3.5/5.0 stars **Reviewed by:** craig p. | 2nd Line support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Atera?** Ability to schedule scripts, run scripts en masse to a group of devices. Running updates and scheduling reboots is easy. Access to CMD/Powershell to a device from Atera is useful, used it a lot. Exporting reports for software inventory is good, also used that a lot. **What do you dislike about Atera?** New GUI issn't as clean as the previous one. When putting in time entries, I'd rather not have to click the drop down button every time as it gets tedious when working on a lot of tickets per day. Atera Agent seems to just randomly die on devices every now and then, and requires a script to clean up and reinstall it. Atera needs Dark mode! **What problems is Atera solving and how is that benefiting you?** Unsure about problems, as I mostly just rely on tickets to come in and being able to remotely access end users devices. Atera does have haandy features like I mentioned previously such as CMD, software inventory, software management and scripting. **Official Response from Gil Givoni:** > Thank you for your review! It's great to hear that Atera’s scheduling scripts, software inventory exporting, and remote access through CMD/Powershell have been helpful in your day-to-day work. We appreciate your feedback regarding the new GUI and the time-entry process. We’re always looking to improve, so we’ll keep your suggestions in mind. Additionally, we understand the inconvenience with the Atera Agent and are continually working on improving reliability across all devices. We also hear you on the Dark Mode request — we’re sure many users would love that feature! 😎 If you have any other thoughts or would like to connect with the community, you can visit us at https://community.atera.com. ### 24. convinced **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony C. | Réponsable technique, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Atera?** The pricing is transparent, with no unpleasant surprises; the tool is efficient and comprehensive. For large-scale use, it is extremely cost-effective compared to competitors who often charge per installed agent. **What do you dislike about Atera?** For small accounts, the price can be important. **What problems is Atera solving and how is that benefiting you?** Atera simplifies IT management by automating repetitive tasks, monitoring systems remotely, and centralizing everything on a single platform. Result: less time wasted on maintenance, faster interventions, and better visibility on the state of the IT infrastructure. Additionally, since billing is done per technician and not per device, it can save quite a bit of money. **Official Response from Gil Givoni:** > We’re especially happy to know that Atera’s transparent pricing and technician-based model are delivering real value for your team — particularly at scale. It’s great to see how the platform’s automation, remote monitoring, and centralized visibility are helping streamline your IT management and reduce time spent on routine maintenance. We also hear your note on pricing for smaller accounts — thank you for calling that out. Your feedback helps us continue improving how we serve teams of all sizes. If you’d like to connect with others optimizing Atera in similar environments, or share ideas directly with our team, we’d love to see you in the Atera Community! ### 25. It's freakin awesome! Absolutely enjoying all the features! We've been wanting something like this! **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel C. | IT Help Desk Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Atera?** Just how detailed the information on workstations and servers we can get without having to be intrusive with the office and (possibly) interrupt their workflow. Having all the information without needing to log in anywhere makes this EoL search a dream for our techs. The ability to implement the agent via a simple package for deployment is fantastic! Not only the agent but the audit reporting to pull specs without any additional remote logins etc is phenomenal! Providing customer support without having to remote in and use the task manager, CMD, and power shell is a GAME CHANGER! Using this on a daily basis helps with not integrating this with our new clients but also allowing us to use it along site our ticket system for asset tracking makes everything easy! It's bonkers good! **What do you dislike about Atera?** At one point, giving access to customers to our technicians need to do find the "one specific" new customer in atera was rather cumbersome at times but now with the new update we can just give our technicians access to ALL customers as needed without additional clicks! **What problems is Atera solving and how is that benefiting you?** Asset tracking! wanting to know if a PC or server is EoL or nearing used to take a lot of time, we needed to log in invidivually to each PC was not only time consuming but also tedious. Being able to use CMD, task manager, power shell and other windows features WITHOUT remoting in blew our freakin minds! We absolutely love Atera! **Official Response from Gil Givoni:** > Thank you for the enthusiastic review! Would love to have you in our community and share your positiviy https://community.atera.com We update a lot of stuff there, join the fun! ### 26. Exceptional, but lacks important features that other RMM's do offer **Rating:** 3.5/5.0 stars **Reviewed by:** Danny B. | Network Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Atera?** Atera RMM is an exceptional tool for MSPs and IT professionals. Its all-in-one platform combines remote monitoring, automation, patch management, and ticketing in a simple, intuitive interface. The real-time alerts and seamless remote access make managing multiple networks effortless. Plus, the per-technician pricing model is budget-friendly, allowing unlimited devices, which is great for growing businesses. The automation features save time by reducing manual tasks, and the customer support is top-notch. Overall, Atera offers fantastic value and functionality for anyone looking to streamline their IT services **What do you dislike about Atera?** Limited Customization: Dashboard and reporting options can feel restrictive. Basic PSA Features: Ticketing and billing aren't as robust as dedicated tools. Remote Access: Lacks advanced features found in standalone remote access tools. Learning Curve: Advanced automation and scripting can be tricky to master. Cloud-Only: No on-premises option for businesses needing local control. **What problems is Atera solving and how is that benefiting you?** Centralized IT Management Practive issue detection Cost management Remote Access and Support **Official Response from Gil Givoni:** > Thank you for your review and for sharing your experience with Atera! It’s great to hear that you find the all-in-one platform beneficial, especially in terms of automation, real-time alerts, and the per-technician pricing model. We also appreciate your insights on areas for improvement. We're always looking to enhance features like customization, advanced remote access, and PSA tools, so your feedback is incredibly valuable. If you’re interested in discussing more ideas or connecting with the community, feel free to join us at https://community.atera.com. ### 27. Fascinated with the platform **Rating:** 5.0/5.0 stars **Reviewed by:** Theunis M. | IT Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Atera?** Atera is a platform that I love because of how easy it is to use, also because of the way in which I can generate much more detailed reports, it has made my work much easier and faster. **What do you dislike about Atera?** There's nothing I don't like, it's a very complete platform. **What problems is Atera solving and how is that benefiting you?** Atera allows me to monitor devices efficiently and facilitates customer service with its ticketing system. In short, Atera has made my job much easier, faster and more effective. **Official Response from Gil Givoni:** > Thank you for sharing your experience with Atera! It’s wonderful to hear how much the platform has made your work easier, faster, and more efficient. The detailed reports and efficient monitoring capabilities are definitely key features that many users appreciate. If you want to further connect with the Atera community or share additional feedback, feel free to visit https://community.atera.com. ### 28. Atera has revolutionized customer care at our multi-campus company **Rating:** 5.0/5.0 stars **Reviewed by:** Dan B. | I.T. Technician 2, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Atera?** Efficiency. The ability to inventory, manage patches and updates, and remote in for many ticket types is a time saver and gets people up and running much faster **What do you dislike about Atera?** last year there was a time where many workflow changes occurred. This was disruptive. Currently that seems to have settled down. **What problems is Atera solving and how is that benefiting you?** we have several locations across our county, some about 60 miles away. Being able to assist with most issues from our home office is a huge time and fuel savings. **Official Response from Gil Givoni:** > Thank you for sharing your experience with Atera! It’s fantastic to hear how it has revolutionized customer care at your multi-campus company. The efficiency of managing patches, updates, and remote troubleshooting is certainly a time saver. We understand that workflow changes can sometimes be disruptive, and we’re glad to hear things have settled down. Your feedback on how Atera helps with remote assistance across multiple locations is incredibly valuable. If you'd like to connect with other users and share more insights, feel free to join the Atera community at https://community.atera.com. ### 29. Atera Works! **Rating:** 4.5/5.0 stars **Reviewed by:** Blaise V. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Atera?** We've been using Atera ever since we implemented it about 5 years ago. What initially drew us was the cost structure. It was very refreshing and helpful that they charge per agent and not device. We're a cmopany that has many end points but few technicians, so it was a great win for us. As the team has expanded obviously the cost has grown, but Atera's features have grown as well. **What do you dislike about Atera?** Once again, related to cost, I don't love how all tech companies nickle and dime these days. I get it, everyone needs to make money. Atera has been leeting us use it's AI (Co-Pilot) and we love it. However, this will be an added cost rather than an inclusion into the product which would stand itself out from other products out there. And the cost is high, so we are not going to opt for it. If it was included, I wouldn't see how any other RMM tool could compete. **What problems is Atera solving and how is that benefiting you?** Visibility into all of our devices. It's simple, lightweight and easy to use. **Official Response from Gil Givoni:** > Thank you Blaise, honored to have such a long time customer as yourself! We are committed to continue improving our platform, so you can expect new and improved features for your team. We believe in the future of AI in IT, it is set as a separate addon which allows every client to consider how effective it can be for them. As we develop it further as well, it's great that you're taking time to experience it yourself and evaluate accordingly. The fixed price model will make it simple for you to assess its value! Hope to see you and your team in future events and in our community https://community.atera.com ### 30. Annadurai Review **Rating:** 5.0/5.0 stars **Reviewed by:** Annadurai K. | Business Head, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Atera?** AI Copilot is most powerful feature help **What do you dislike about Atera?** Nothing. Price compared with competition product like manageEngine **What problems is Atera solving and how is that benefiting you?** Solving most of the patch management issues. ### 31. Incredibly intuitive and easy to use!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about Atera?** Wow I've been using the Atera platform for several years and it's fabulous for IT management, it is really easy to use, automates my tasks and has saved me long working hours, it is easy to use and provides great customer service support. **What do you dislike about Atera?** There's nothing I dislike about Atera, she's sensational. **What problems is Atera solving and how is that benefiting you?** Reporting and remote access, work time saving, great platform, easy to use. **Official Response from Gil Givoni:** > Thanks for sharing your thoughts! It’s fantastic to hear how Atera has streamlined your IT management, automated tasks, and saved you valuable work hours. The ease of use and great customer support definitely stand out as strong points! If you ever want to connect with other IT pros, exchange insights, or share feedback, be sure to check out the Atera Community: https://community.atera.com. 🚀 ### 32. Value for Money Product for Small MSP company **Rating:** 5.0/5.0 stars **Reviewed by:** Guy T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2025 **What do you like best about Atera?** Cost effective product, most small MSP will find what they need **What do you dislike about Atera?** The product capture the MSP company in their product, it will be very hard to the MSP to move to another product. **What problems is Atera solving and how is that benefiting you?** they bring all MSP needed tools to one place **Official Response from Gil Givoni:** > Thanks for your feedback! We’re glad Atera is delivering strong value and bringing together the tools your MSP needs in one place. Feel free to share more at community.atera.com—we’d love to hear from you! ### 33. Working on Atera **Rating:** 5.0/5.0 stars **Reviewed by:** Harsh S. | Cybersec Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Atera?** The most helpful is the device management and all the files and docs readily available **What do you dislike about Atera?** There is nothing i dislike about this product **What problems is Atera solving and how is that benefiting you?** Fast access to remote servers and pcs **Official Response from Gil Givoni:** > We're thrilled to hear that device management and quick access to files and documentation are making your daily work more efficient. It's also great to know that remote access is helping you solve challenges faster — that’s exactly what we aim for! And the fact that you “dislike nothing” about Atera? That truly makes our day. 😊 ### 34. Atera is the best tool for IT management **Rating:** 5.0/5.0 stars **Reviewed by:** Shabbar R. | Senior Associate Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Atera?** All in one platform for IT management including service desk. **What do you dislike about Atera?** less virtual training given on use of the tool **What problems is Atera solving and how is that benefiting you?** Atera is best for service ticket logging. ### 35. Easy, it just makes sense. **Rating:** 4.0/5.0 stars **Reviewed by:** Tanya B. | Technical consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Atera?** I like the ability to run scripts in the backgroung, being able to create my own and utilize the ones provided has been very helpful. The ticketing structure is laid out well and easy to understand. **What do you dislike about Atera?** On the ticketing side it would be nice if the notes from time entry could be shown in the "internal notes" section of the ticket. Not just on the time entry. I feel like I have to make notes on both time entry and the internal notes so other technicians can see where I left off. I do also wish I could message a person on a device a little easier. Maybe our system is not set up correctly, but I haven't been successful reaching out to a user without hoping on thier machine. **What problems is Atera solving and how is that benefiting you?** Atera allows an open communication to our clients, keeping them informed on ticket status. **Official Response from Gil Givoni:** > Hey Tanya, thanks for your kind words. I believe that some of the ticket requests you made can be addressed, and suggest you participate in one of our wonderful onboarding webinars https://www.atera.com/webinars/ ### 36. Atera is a wonder!! **Rating:** 5.0/5.0 stars **Reviewed by:** Corina S. | Telecommunication Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Atera?** Atera has undountedly been the best investment for our company. It allows us to automate repetitive tasks, improve response times and offer a more efficient and professional service, the interface is easy to use and is intuitive. **What do you dislike about Atera?** In all the time using the platform there is nothing that I dislike about Atera. **What problems is Atera solving and how is that benefiting you?** Automation of tasks, saving time and labor, excellent customer service. **Official Response from Gil Givoni:** > It's awesome to hear that Atera has been such a game-changer for your company! 🚀 Automation, efficiency, and a user-friendly interface are definitely key benefits. If you ever want to share insights or feature ideas with others, join the Atera Community: https://community.atera.com 😊 ### 37. I had a great experience with onboarding for Atera. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Atera?** The best thing about Atera it is mostly a one stop shop. **What do you dislike about Atera?** You can't assign the same user to multiple devices. **What problems is Atera solving and how is that benefiting you?** Helping me solve service desk problems in a faster way. **Official Response from Gil Givoni:** > It’s awesome to know that Atera feels like a one-stop shop for your needs. That’s exactly what we aim for: simplifying IT by bringing everything together into one powerful platform. 🚀 We also appreciate your feedback about assigning users to multiple devices — it’s a great point, and we’ve passed it along to the product team for consideration as we continue to evolve. If you’d like to connect with other Atera users, exchange tips, or share ideas directly with our team, come join us in the Atera Community. Your voice helps shape what comes next. ### 38. My first hand tool **Rating:** 5.0/5.0 stars **Reviewed by:** Alex Y. T. | IT Manager & Network Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2020 **What do you like best about Atera?** Fast Navigation through the page. Easy to connect with clients **What do you dislike about Atera?** no bit defender integration, if you use cloud backup need to be their own. **Recommendations to others considering Atera:** Use their trials to see that the performance is real. **What problems is Atera solving and how is that benefiting you?** Access to clients computer instantly without problems since Splashtop integration is well implemented. **Official Response from Gil Givoni:** > Fast navigation, seamless client access, and the smooth Splashtop integration are exactly what we aim to deliver, so it's great to know these features are making your work easier and more efficient. We also appreciate your feedback about Bitdefender integration and cloud backup flexibility — these insights help guide our roadmap as we work to make Atera even more adaptable to every IT pro’s needs. And your tip to explore the trial? Spot on. 😊 We believe in letting the platform speak for itself. If you’re interested in sharing more or hearing how others are customizing their setups, we’d love to see you in the Atera Community. It’s where ideas grow and voices like yours help shape the future of Atera. ### 39. Out of all the RMMs I've used I really like this one and the additional addons **Rating:** 4.0/5.0 stars **Reviewed by:** rob@clarkpave.com r. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Atera?** I'm an in-house IT and use it for myself, I like I am able to organize my offices and devices. Like the additional addons such as Bitdefender, Acronis, and Keeper. The KB section is handy to keep track of different sorts of information. **What do you dislike about Atera?** Downside is the remote software doesn't always work like it should and is one of the main reasons I purchased Atera. Splashtop 's resolution will be bad to where it's unworkable or it'll pop up with errors when trying to launch. Don't really like Anydesk, I try to avoid it unless Splashtop isn't working. **What problems is Atera solving and how is that benefiting you?** Being able to remote to offices that are hours away is a big plus. We have offices all throughout Texas and being able to troubleshoot them from anywhere as long as I have interent is a huge help. **Official Response from Gil Givoni:** > It’s great to hear that Atera has helped you organize your offices and devices effectively, and that the add-ons like Bitdefender, Acronis, and Keeper have been useful for your IT management. The ability to remotely troubleshoot offices across Texas is definitely a huge advantage! If you want to engage more with the Atera community, you can visit https://community.atera.com to share your insights or explore new tips and solutions. ### 40. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Atera?** Your UI is very easy to navigate, both for customers and us helpdesk technicians. My favorite feature is the customizable signature! It's a simple way to express yourself in your workplace. **What do you dislike about Atera?** On my dashboard, sometimes it gets cluttered since I do not need to have some of these integrations, I wish there was a way to hide or customize what get puts on the dashboard instead of only being able to reorder them. **What problems is Atera solving and how is that benefiting you?** I like the Copilot integration that allows user to self-troubleshoot. It helps us focus on more urgent tasks instead of doing menial tasks. **Official Response from Gil Givoni:** > Thanks for the thoughtful review! We're happy to hear Atera’s UI and features like Copilot and signature customization are making your experience smoother and more personal. Great feedback on dashboard customization—that’s exactly the kind of insight that helps us improve. Feel free to share more ideas over at community.atera.com! ### 41. Provides a great experience and seamless connection **Rating:** 5.0/5.0 stars **Reviewed by:** Scott F. | Supportive Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2024 **What do you like best about Atera?** The support for many third party systems when it comes to device management The ability to track time along side tickets and associate said tickets with devices Automated software management and device management Ability to track clients and search old tickets **What do you dislike about Atera?** Some software have known issues, such as poor connectivty which is external to Atera. The lack of an in-house remote viewer, the main one they advertised is Splashtop which has issues. The new layout has some flaws and lacks features the old layout had. Overuse of AI terminology and dependence when most of the features will be for very specific use cases. **What problems is Atera solving and how is that benefiting you?** An easy way to track all our clients, keep connected to their devices to provide the best possible support with minimal interference. **Official Response from Gil Givoni:** > It's great to hear that Atera helps you manage third-party systems, track time alongside tickets, and automate software and device management effectively. It’s also great that the platform allows for tracking clients and searching through old tickets, streamlining your workflow. On the flip side, it seems like there are a few challenges, like connectivity issues with Splashtop and the new layout changes. I can see how those could impact your overall experience. For more tips or to connect with others facing similar challenges, feel free to explore the Atera community at https://community.atera.com. ### 42. Atera: A Cost-Effective Powerhouse for IT Management **Rating:** 4.0/5.0 stars **Reviewed by:** Ahmed M. | IT Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Atera?** Atera’s affordable pricing structure, which allows us to pay per technician, not per device. Also, we appreciate the Atera concept that unites RMM and PSA tools in one interface. Finally, on the ease of use and automation, the platform is user-friendly and cuts a lot of time on automation. **What do you dislike about Atera?** We appreciate Atera’s affordable pricing structure; it is unfortunate that certain features such as Copilot 2. 0 are an add-on rather than part of the inclusion package. In some cases, it can be perceived as an additional charge for something where the pricing structure is based on the number of technicians. However, some of the automation features are less advanced than one will find in other products. **What problems is Atera solving and how is that benefiting you?** Atera makes our work easier by integrating an RMM with PSA and even automation, all in one place. They love it since it saves time when it comes to managing multiple systems without having to switch between different tools. **Official Response from Gil Givoni:** > Thanks for your review, it's great that you are utilising the automations and all-in-one elements that Atera offers. I hear your disappointment in the addon models, however AI Copilot is maturing rapidly and is more than a feature, it's an entirely new way of working in IT, and thus reflected in a separate price, which enables each business owner flexibility to choose their preferable usage. ### 43. Easy to use RMM platform **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Atera?** The biggest draw to Atera is the option to have a rolling monthly contract. We previously used one of the big name RMM companies and were very unhappy with their shady contract practises. **What do you dislike about Atera?** In general we've found everything we need works just fine, though I think the scripting and shared script features could use a little more attention. There are some basic scripts that I couldn't find so ended up creating my own. **What problems is Atera solving and how is that benefiting you?** We originally used one of the big name RMM providers but were very unhappy with shady contract practises, poor support and convoluted management tools. Atera removes all of this. The system was very simple to set up, the exising default policies cover most of our needs and a few tweaks cause them to be pretty much perfect for our requirements. It was very easy for us to install across our managed machines and being able to email a link to download the agent is really useful. As a small company that relies on this product every day, it's an invaluable tool for us. Being able to pay monthly and scale up and down as needed is a massive bonus and was a big consideration for us. Not being tied into a long term contract is what helped make the decision to switch an easy one. **Official Response from Adi Pick:** > Hey Chris, Thank you for sharing your positive experience with Atera! We're thrilled to hear that our rolling monthly contract option has been a game-changer for you, especially after dealing with less-than-ideal practices from other RMM providers. Your feedback on the scripting and shared script features is valuable, and we'll certainly consider it for future enhancements. It's fantastic to know that Atera has addressed your needs, from simplified setup to tailored policies and easy scalability. We're proud to be a reliable tool for your daily operations, and we appreciate your trust in us. Thanks again for choosing Atera! ### 44. Atera best quality-price for companies **Rating:** 5.0/5.0 stars **Reviewed by:** Josue W. | Telecommunication Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Atera?** Atera has something that no other software has and that is that it is the best value for money for small and medium-sixed businesses. It is easy to use and its interface is really good. **What do you dislike about Atera?** In all this time I have not found anything that displeases. **What problems is Atera solving and how is that benefiting you?** It saves me money, work time and allows me to create ticket, it's great!! **Official Response from Gil Givoni:** > Thanks for the great feedback! We’re happy to hear Atera is delivering strong value and helping you save time, effort, and cost. If you’d like to share more or connect with other users, we’d love to see you at community.atera.com! ### 45. Good RMM experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Atera?** The dashboard provides a clear overview of all endpoints, and the alert system helps us stay on top of issues before they become critical **What do you dislike about Atera?** Occasionally, some updates take a bit longer to roll out than expected, but this hasn’t affected performance **What problems is Atera solving and how is that benefiting you?** remote support issues ### 46. Atera excellent platform for me **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea M. | Telecommunication Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2025 **What do you like best about Atera?** Atera gives me an intuitive and easy to use interface, that even high experience is not needed to use it, the creation of ticket is easy and dynamic and I managed to understand the platform in a shor time. Five stars definitely for Atera. **What do you dislike about Atera?** To be really honest there is nothing I dislike about Atera. **What problems is Atera solving and how is that benefiting you?** Atera helps me to create a ticket easily, their customer support is excellent. **Official Response from Gil Givoni:** > Thank you for the five-star feedback! We're thrilled to hear Atera’s intuitive interface and ticketing system are making your work easier from day one. If you’d like to share more or connect with others, we’d love to see you at community.atera.com! ### 47. Atera .. game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Alessandro S. | It Director, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Atera?** The cloud-based platform offers a seamless user experience, making it incredibly easy to navigate and utilize. Users can quickly access the features they need, enhancing productivity and efficiency. Whether you’re a beginner or an experienced user, you’ll find that the platform simplifies complex tasks and streamlines your workflow. **What do you dislike about Atera?** Nothing at this point we are been using it for less than a yearAt this point, we haven’t encountered any issues, as we have been using the platform for less than a year. **What problems is Atera solving and how is that benefiting you?** Remote management enables my IT staff to control systems from a distance, allowing for the application of patches and the installation of software remotely. This functionality streamlines maintenance and ensures that systems are kept up-to-date without the need for physical access. ### 48. Atera advantages **Rating:** 5.0/5.0 stars **Reviewed by:** Valeria S. | Telecommunication Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Atera?** Atera has an easy to use interface, gives me remote monitoring in simple steps, it is the best platform I have found to streamlinemy work time. The customer service is friendly and stands out for its speed. **What do you dislike about Atera?** I have been using Atera for 2 years now and I really have not encountered any problems when working with this platform. **What problems is Atera solving and how is that benefiting you?** Atera me offers and automation of alerts to reliably and safely prevent problems. **Official Response from Gil Givoni:** > Thanks for sharing your experience! It’s great to hear that Atera’s ease of use, remote monitoring, and automation features are helping streamline your work. 🚀 Our team works hard to provide a smooth experience, and we love knowing that customer support has been a standout for you. If you ever want to exchange insights with other IT pros, share best practices, or discuss automation strategies, join our community! We'd love to have you there: https://community.atera.com 🔗💡 ### 49. I am very satisfied with the system, it meets the absolute majority of our requirements. **Rating:** 4.5/5.0 stars **Reviewed by:** Netanel S. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2024 **What do you like best about Atera?** We've been using Atera's services to support our customers IT needs and the experience has been always exceptional. What truly sets Atera apart is their flexibility—they consistently go above and beyond to accommodate our specific requirements. Whether it's addressing our concerns or customizing solutions for our clients, the Atera team is always willing to help with a smile. We’re grateful for their partnership and look forward to continuing to work together! Thank you, Abigael and the rest of the team ! **What do you dislike about Atera?** UI could be more friendly to use, especially in the ticketing system **What problems is Atera solving and how is that benefiting you?** Take care of OS potential issues before they happen by using patch management. The ability to manage all endpoints and control them (buy running scripts for example) helped me solve several problems. ### 50. relief after Kaseya **Rating:** 4.5/5.0 stars **Reviewed by:** Marcel d. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Atera?** It is clear, concise and logical. Reports are very nice **What do you dislike about Atera?** AI is not included in the pricing, some customer / tickets features. **What problems is Atera solving and how is that benefiting you?** We got all the information in one solution, it is not finished yet but the basics are good **Official Response from Gil Givoni:** > Thanks for the feedback! We’re glad Atera has been a clear and logical solution after your Kaseya experience, and that the reporting is working well for you. Our Copilot and AI features are a premium product and as such are separately priced, but I understand the desire to have a single service with the full set of capabilities open for you. Feel free to share more at community.atera.com! ## Atera Discussions - [How does your pricing compare to the traditional RMM vendors?](https://www.g2.com/discussions/pricing-model-6b81ae90-6f83-4f5f-a664-ea365335a70e) - 1 comment, 2 upvotes - [Do you have integration with 3rd party accounting systems such as QuickBooks / Freshbooks / Xero?](https://www.g2.com/discussions/accounting-integration-4651031b-f676-492b-b645-3ceac531b16f) - 1 comment, 1 upvote - [Is your Agent Brandable? Can we white label it with our logo?](https://www.g2.com/discussions/white-label) - 1 comment, 1 upvote - [What kind of failovers do you have to ensure your end-users do not experience downtime?](https://www.g2.com/discussions/software-stability) - 1 comment, 1 upvote - [Can I generate automatically a Service Ticket from an Agent Alert?](https://www.g2.com/discussions/tickets) - 1 comment, 1 upvote - [View Atera pricing details and edition comparison](https://www.g2.com/products/atera/reviews?page=22§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+07%3A43%3A46+-0500&secure%5Bsession_id%5D=19a35e85-328e-44d0-ad34-4c199c6717b5&secure%5Btoken%5D=bd1b80bbf288b826dca8ec2a7c85400651878bb6a3f9f2f7b853ddfe25ff9dcc&format=llm_user) ## Atera Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) - [Acronis Disaster Recovery](https://www.g2.com/products/acronis-disaster-recovery/reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Axcient](https://www.g2.com/products/axcient/reviews) - [Axcient x360Cloud](https://www.g2.com/products/axcient-x360cloud/reviews) - [Axcient x360Recover](https://www.g2.com/products/axcient-x360recover/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [Azure Virtual Machines](https://www.g2.com/products/azure-virtual-machines/reviews) - [Bitdefender Advanced Threat Intelligence](https://www.g2.com/products/bitdefender-advanced-threat-intelligence/reviews) - [Bitdefender GravityZone Datacenter Security](https://www.g2.com/products/bitdefender-gravityzone-datacenter-security/reviews) - [Bitdefender GravityZone MDR](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - [Chocolatey](https://www.g2.com/products/chocolatey/reviews) - [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [Cynet](https://www.g2.com/products/cynet/reviews) - [Domotz](https://www.g2.com/products/domotz/reviews) - [DUO](https://www.g2.com/products/duo-marketing-communications-duo/reviews) - [Emsisoft Anti-Malware](https://www.g2.com/products/emsisoft-anti-malware/reviews) - [Emsisoft Business Security](https://www.g2.com/products/emsisoft-business-security/reviews) - [ESET PROTECT](https://www.g2.com/products/eset-protect/reviews) - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews) - [Hudu](https://www.g2.com/products/hudu/reviews) - [IRONSCALES](https://www.g2.com/products/ironscales/reviews) - [ITBoost](https://www.g2.com/products/itboost/reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) - [Keeper](https://www.g2.com/products/keeper-tax-keeper/reviews) - [Keeper Connection Manager](https://www.g2.com/products/keeper-connection-manager/reviews) - [Keeper Password Manager](https://www.g2.com/products/keeper-password-manager/reviews) - [Keeper Secrets Manager](https://www.g2.com/products/keeper-secrets-manager/reviews) - [Malwarebytes for Teams](https://www.g2.com/products/malwarebytes-for-teams/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Microsoft Teams Webinars](https://www.g2.com/products/microsoft-teams-webinars/reviews) - [Miradore Management Suite](https://www.g2.com/products/miradore-management-suite/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [PowerShell Studio](https://www.g2.com/products/powershell-studio/reviews) - [Rewind Backups](https://www.g2.com/products/rewind-backups/reviews) - [ScalePad](https://www.g2.com/products/scalepad-suite/reviews) - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Splashtop](https://www.g2.com/products/splashtop/reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews) - [Webroot DNS Protection](https://www.g2.com/products/opentext-webroot-dns-protection/reviews) - [Webroot Security Awareness Training](https://www.g2.com/products/webroot-security-awareness-training/reviews) - [WhatsApp API](https://www.g2.com/products/crunchzapp-whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zomentum Connect](https://www.g2.com/products/zomentum-connect/reviews) - [Zomentum e-Sign and Payment](https://www.g2.com/products/zomentum-e-sign-and-payment/reviews) ## Atera Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Scope** - Endpoint Inclusiveness - Multi-OS Support **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring **Automation - AI IT Agents** - Document Processing - Feedback Collection **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Analysis** - Threat Detection **Service Desk** - Help Desk - Incident Reports - Process Workflow **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Management** - Performance Baseline - Data Visualization - Path Analysis **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Maintenance** - Remote Reboot - Remote Printing **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Generation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Monitoring and Management - Autonomous Endpoint Management** - Self-Healing **Reporting** - Dashboards - Time Tracking - Surveys **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Management** - System Integration **Communication ** - VoIP - Video Conference Call - Screen Annotations **Generative AI** - AI Text Generation - AI Text Summarization **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security **IT Ticket Management - AI IT Agents** - Ticket Status Updates - Ticket Assignment - Automated Ticket Creation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security Management** - Incident Reports - Security Validation - Compliance **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Security** - Data Encryption - Compliance **Generative AI** - AI Text Generation - AI Text Summarization **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Atera Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,924 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,004 reviews) - [SuperOps](https://www.g2.com/products/superops/reviews) - 4.4/5.0 (200 reviews)