--- title: Atera Reviews meta\_title: 'Atera Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1245 reviews by the users' company size, role or industry to find out how Atera works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 1245 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### Atera Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Atera to be incredibly **easy to use** , streamlining workstation and server management in one place. [(386 mentions)](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1455567&qs=pros-and-cons#reviews) Users value the **powerful automation tools** of Atera, enabling efficient workstation and server management through scripts and remote access. [(273 mentions)](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1463653&qs=pros-and-cons#reviews) Users appreciate the **all-in-one dashboard** of Atera, which streamlines their workflow and enhances productivity drastically. [(260 mentions)](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1459820&qs=pros-and-cons#reviews) Users value the **efficiency** of Atera, noting its automation and ease of use streamline their device management. [(210 mentions)](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1455415&qs=pros-and-cons#reviews) Users appreciate Atera's **proactive monitoring** , enhancing efficiency with a seamless all-in-one dashboard for better workflow. [(184 mentions)](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1457419&qs=pros-and-cons#reviews) Users note **missing features** like checklists and insufficient alert context, complicating their overall Atera experience. [(161 mentions)](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1455868&qs=pros-and-cons#reviews) Users find the **limited features** of Atera restrictive, especially in the mobile app and billing options. [(135 mentions)](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1460622&qs=pros-and-cons#reviews) Users report that **improvement is needed** in Atera's interface changes and remote access reliability, impacting workflows. [(96 mentions)](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1457763&qs=pros-and-cons#reviews) Users note that **report loading times and limited customization** can hinder efficiency and usability within Atera. [(91 mentions)](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1458202&qs=pros-and-cons#reviews) Users highlight **feature issues** with Atera, including inconvenient billing increments and disruptive interface changes. [(84 mentions)](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1461054&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Atera ##### 1. Ease of Use Users find Atera to be incredibly **easy to use** , streamlining workstation and server management in one place. [ See 386 mentions ](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1455567&qs=pros-and-cons#reviews) See Related User Reviews ![Marc Verjans T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc Verjans T.") MT Marc Verjans T. Small-Business (50 or fewer emp.) 5.0/5 "Comprehensive IT Management Made Easy with Powerful Add-Ons" What do you like about Atera? Very complete product with the right add-ons you need to manage and secure an entire IT-environment. They just don't have 1 add-on, like for example ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "All-in-One IT Management Platform That Streamlines Daily Operations" What do you like about Atera? This platform has truly become the backbone of our IT management. Previously, we struggled with separate RMM and PSA tools, which created a chaotic en ##### 2. Automation Users value the **powerful automation tools** of Atera, enabling efficient workstation and server management through scripts and remote access. [ See 273 mentions ](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1463653&qs=pros-and-cons#reviews) See Related User Reviews AV Adam V. Mid-Market (51-1000 emp.) 4.5/5 "Checks all the boxes for a great price and great support." What do you like about Atera? I like the pricing model, and I also appreciate having ticketing, RMM, patch management, and reporting all from one vendor. ![Marc Verjans T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc Verjans T.") MT Marc Verjans T. Small-Business (50 or fewer emp.) 5.0/5 "Comprehensive IT Management Made Easy with Powerful Add-Ons" What do you like about Atera? Very complete product with the right add-ons you need to manage and secure an entire IT-environment. They just don't have 1 add-on, like for example ##### 3. Features Users appreciate the **all-in-one dashboard** of Atera, which streamlines their workflow and enhances productivity drastically. [ See 260 mentions ](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1459820&qs=pros-and-cons#reviews) See Related User Reviews AV Adam V. Mid-Market (51-1000 emp.) 4.5/5 "Checks all the boxes for a great price and great support." What do you like about Atera? I like the pricing model, and I also appreciate having ticketing, RMM, patch management, and reporting all from one vendor. ![Marc Verjans T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc Verjans T.") MT Marc Verjans T. Small-Business (50 or fewer emp.) 5.0/5 "Comprehensive IT Management Made Easy with Powerful Add-Ons" What do you like about Atera? Very complete product with the right add-ons you need to manage and secure an entire IT-environment. They just don't have 1 add-on, like for example ##### 4. Efficiency Users value the **efficiency** of Atera, noting its automation and ease of use streamline their device management. [ See 210 mentions ](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1455415&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "All-in-One IT Management Platform That Streamlines Daily Operations" What do you like about Atera? This platform has truly become the backbone of our IT management. Previously, we struggled with separate RMM and PSA tools, which created a chaotic en ![Rocio C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocio C.") RC Rocio C. Small-Business (50 or fewer emp.) 5.0/5 "Atera Autonomous IT Autopilot" What do you like about Atera? The human like interactions and the fact that a team can be more than 50% effective when using IT Autopilot. ##### 5. Monitoring Users appreciate Atera's **proactive monitoring** , enhancing efficiency with a seamless all-in-one dashboard for better workflow. [ See 184 mentions ](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1457419&qs=pros-and-cons#reviews) See Related User Reviews ![Marc Verjans T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc Verjans T.") MT Marc Verjans T. Small-Business (50 or fewer emp.) 5.0/5 "Comprehensive IT Management Made Easy with Powerful Add-Ons" What do you like about Atera? Very complete product with the right add-ons you need to manage and secure an entire IT-environment. They just don't have 1 add-on, like for example ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "All-in-One IT Management Platform That Streamlines Daily Operations" What do you like about Atera? This platform has truly become the backbone of our IT management. Previously, we struggled with separate RMM and PSA tools, which created a chaotic en ### 5 Cons or Disadvantages of Atera ##### 1. Missing Features Users note **missing features** like checklists and insufficient alert context, complicating their overall Atera experience. [ See 161 mentions ](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1455868&qs=pros-and-cons#reviews) See Related User Reviews RW Robert W. Mid-Market (51-1000 emp.) 4.5/5 "Efficient Help Desk and MDM Integration" What do you dislike about Atera? I would like the ticket history to not be tabs above the help desk as it can get frustrating. I think just allowing tickets to open as in-app popup wi BU Bernad U. Small-Business (50 or fewer emp.) 5.0/5 "Reliable Software Bundling and Deployment Across Client Networks" What do you dislike about Atera? The initial setup for some of the scripts isn’t very easy to complete, and it doesn’t fully meet my needs. ##### 2. Limited Features Users find the **limited features** of Atera restrictive, especially in the mobile app and billing options. [ See 135 mentions ](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1460622&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "All-in-One IT Management Platform That Streamlines Daily Operations" What do you dislike about Atera? Automation is a major advantage, but it becomes frustrating when scripts or scheduled tasks, such as patching, fail without any notification or behave ![Jamell M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamell M.") JM Jamell M. Small-Business (50 or fewer emp.) 5.0/5 "Highly Efficient MSP Solution with Flexible Licensing" What do you dislike about Atera? Better reporting would be nice. It seems to be behind a pay wall, but overall, I like their product stack. ##### 3. Improvement Needed Users report that **improvement is needed** in Atera's interface changes and remote access reliability, impacting workflows. [ See 96 mentions ](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1457763&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "All-in-One IT Management Platform That Streamlines Daily Operations" What do you dislike about Atera? Automation is a major advantage, but it becomes frustrating when scripts or scheduled tasks, such as patching, fail without any notification or behave ![Jamell M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamell M.") JM Jamell M. Small-Business (50 or fewer emp.) 5.0/5 "Highly Efficient MSP Solution with Flexible Licensing" What do you dislike about Atera? Better reporting would be nice. It seems to be behind a pay wall, but overall, I like their product stack. ##### 4. Needs Improvement Users note that **report loading times and limited customization** can hinder efficiency and usability within Atera. [ See 91 mentions ](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1458202&qs=pros-and-cons#reviews) See Related User Reviews PL Pha L. Mid-Market (51-1000 emp.) 5.0/5 "All-in-One Device Management, Inventory, and Ticketing Made Easy" What do you dislike about Atera? The app management tool is great, but it would be even better with more transparency during the install process. A progress bar and ETA for each app w FR Folgori R. Enterprise (\> 1000 emp.) 5.0/5 "Always-On IT Support with Reliable AI Agents" What do you dislike about Atera? A few after-hours issues still need to be reviewed. The alert thresholds also need some tuning. It took me a while to feel comfortable trusting the au ##### 5. Feature Issues Users highlight **feature issues** with Atera, including inconvenient billing increments and disruptive interface changes. [ See 84 mentions ](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1461054&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "All-in-One IT Management Platform That Streamlines Daily Operations" What do you dislike about Atera? Automation is a major advantage, but it becomes frustrating when scripts or scheduled tasks, such as patching, fail without any notification or behave RW Robert W. Mid-Market (51-1000 emp.) 4.5/5 "Efficient Help Desk and MDM Integration" What do you dislike about Atera? I would like the ticket history to not be tabs above the help desk as it can get frustrating. I think just allowing tickets to open as in-app popup wi JK Jaco K. IT Manager Mid-Market (51-1000 emp.) 5/22/2026 "Easy Ticketing, Great Remote Control, and Per-Technician Pricing" 5/5 What do you like best about Atera? The built-in remote control is great, and the ticketing system is easy to use. I haven’t tried the integrations yet, but the integration with Teamviewer is also good. One of the best qualities for me is the pricing model: it’s per technician rather than per device. The website speed is generally good, although it can be better sometimes. I contacted support once, and they responded quickly—the help was great. I also haven’t used any of their AI features yet. Review collected by and hosted on G2.com. What do you dislike about Atera? The only thing I think could be better is the patch management. I get a few updates that don’t want to install. Also, sometimes some devices show as offline when they aren’t, and then I have to reinstall the agent to get them working again. Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? This all-in-one solution is great. It combines ticketing, remote control, and patch management in a single app, which makes it really convenient to use. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Carmen I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carmen I.") CI Carmen I. Key account manager Small-Business (50 or fewer emp.) 6/18/2026 "Atera Makes IT Management Simple and Efficient in One Platform" 5/5 What do you like best about Atera? What I like most about Atera is how simple it makes managing IT from a single platform. I really appreciate that it brings together remote monitoring, ticketing, automation, and remote access all in one place, which saves time and makes my day-to-day work much more efficient. The interface feels intuitive, and the automation tools are particularly helpful for cutting down on repetitive tasks and improving response times. Review collected by and hosted on G2.com. What do you dislike about Atera? What I dislike about Atera is that some of the settings can be a bit confusing at first, and it takes a little time to figure out where everything is. Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? Atera helps solve the challenge of managing IT tasks across multiple tools. It saves time by bringing monitoring, ticketing, remote access, and automation into one place, which makes day-to-day work simpler, quicker, and more efficient. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Riccardo T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Riccardo T.") RT Riccardo T. Manager IT Small-Business (50 or fewer emp.) 5/12/2026 "Atera’s All-in-One Platform Streamlines MSP Operations" 4/5 What do you like best about Atera? What I like most about Atera is its all-in-one approach. Having RMM, PSA, remote access, patch management, billing, and reporting in a single platform makes day-to-day operations more efficient and helps cut down on tool sprawl. For an MSP, the per-technician pricing model is another major advantage, since it scales more predictably than per-endpoint licensing. The automation features—especially scripting and alerting—save a lot of time on repetitive tasks, and the interface remains fairly straightforward compared to more enterprise-focused alternatives. A further strong point is the learning curve: new technicians can get up to speed quickly without needing weeks of onboarding. Review collected by and hosted on G2.com. What do you dislike about Atera? What I dislike most about Atera is that some of its more advanced features still feel less mature than those in larger, enterprise-focused RMM platforms. Reporting and analytics have improved over time, but they can still feel limiting when you need highly customized dashboards or deeper business insights. The PSA module is convenient because everything is integrated, but certain workflows and automations aren’t as flexible as they are in dedicated PSA solutions. Ticketing can also become cumbersome in more structured service desk environments. Patch management is another area that could use improvement, particularly around visibility and consistency in larger or more complex environments. At times, troubleshooting automation failures or agent-related issues requires more manual intervention than I would expect. Mac management also lags well behind the Windows experience. Feature parity isn’t there yet: monitoring, scripting, patching, and device management for macOS feel more limited and less reliable than on Windows endpoints. For MSPs supporting mixed environments, this creates operational inconsistencies and often means relying on additional tools to properly manage Apple devices. Finally, while the platform evolves quickly, some UI changes and new features can feel like they’re released before being fully refined. Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? Atera helps centralize and simplify day-to-day MSP operations by bringing RMM, PSA, remote access, patch management, monitoring, and billing together in a single platform. Rather than juggling multiple disconnected tools, technicians can work from one interface, which boosts efficiency and helps reduce operational overhead. The biggest benefit for me is the time saved through automation. Automated monitoring, patching, alerting, and scripting cut down on repetitive manual tasks and let the team focus more on higher-value work and customer support. Having centralized visibility across all client environments also makes it easier to spot issues proactively before they become critical. The per-technician pricing model is another major advantage, since it supports growth without worrying about endpoint-based cost increases. That makes scaling more predictable and financially sustainable for an MSP. Atera also helps improve response times and the overall customer experience by streamlining ticket management and remote support, enabling faster troubleshooting and quicker resolution for end users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Arkajit D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arkajit D.") AD Arkajit D. Chief Technology Officer Information Technology and Services Mid-Market (51-1000 emp.) 5/10/2026 "All-in-One RMM with Great UI But Limited Customization at Enterprise Scale" 3.5/5 What do you like best about Atera? However, what I appreciate most about the Atera solution is its ability to incorporate remote monitoring, IT management, automation, and support processes in one system without causing users any inconvenience. In an environment that requires efficient management of infrastructure, endpoints, and various support activities, such consolidation saves on operating costs immensely. With regard to the UI/UX aspect, the Atera product offers an easy-to-use and quite logical interface when compared to other conventional RMM and IT management solutions. The dashboards, ticketing workflows, and endpoint monitoring views allow for more efficient management by saving time spent on navigating through menus and various tools. Integration with other software tools has proved useful, particularly with PSA systems, remote access programs, cloud technologies, alerting platforms, and security solutions. Consolidation of the monitoring, automation, patching, and support functions within one operational process can prove very helpful. Performance-wise, the Atera system has been doing a great job especially with regard to the aspects of remote monitoring, automation of scripts, alerts handling, and endpoint management. It allows for efficient reduction of repetitive IT processes. Review collected by and hosted on G2.com. What do you dislike about Atera? In terms of UI/UX, the software is straightforward to use; however, certain features in advanced workflows and reportings may become less customizable compared to other more robust enterprise-level RMM systems. As the number of infrastructures increases, sometimes there were instances when there was a need for further control over dashboard settings and customizability in analytics and automation scripts. The list of integrations is quite beneficial, yet I would like the software to have a better interoperability with specific enterprise security, compliance, and infrastructure management platforms. With some complex operational processes, more customizations or third-party tools had to be added to fill some workflow gaps. Endpoint monitoring and remote control performance were great for day-to-day operations; nevertheless, there were cases when managing alerts or executing scripts became slightly inefficient in large distributed infrastructures with lots of managed devices. Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? Before using Atera, many of our IT operations were fragmented across various tools. This was inefficient, caused a slow process of incident solving, and complicated the process of obtaining centralized visibility over everything. Using Atera allowed us to integrate many IT operations into one tool, increasing efficiency and making our work more streamlined. One of the major advantages of Atera that I could notice immediately was the increased speed of detecting and solving issues. With the ability to remotely monitor everything, we could obtain more information about the health status of our devices and potential problems, thus allowing us to be more efficient. In terms of UI and UX, the tool greatly facilitates the work with it because you do not have to switch your attention between different screens and platforms in order to solve your daily operations. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: Seller invite ![sky n.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sky n.") SN sky n. Information Technology Administrator Mid-Market (51-1000 emp.) 4/9/2026 "Seamless IT Management with Exceptional Value" 5/5 What do you like best about Atera? I really like Atera for its ease of use and expansive feature set, which offers a much better value than other services. With Atera, features that usually require add-ons in other platforms are included. It's refreshing how user-friendly Atera is, especially when running scripting through an easy-to-use drop-down, unlike ConnectWise which I found bulky and non-intuitive. The initial setup was very easy, contributing to a smoother experience overall. Also, the ability to manage multiple screens at once using AnyDesk with Atera for multi-monitor setups is a great advantage. Review collected by and hosted on G2.com. What do you dislike about Atera? Some things like the automated features feel like I have to set one thing up then go to another place to apply that setting, like templates. Maybe having the setup and deployment in the same workflow would be better. The templating for the auto-reply email for different tickets could be improved, and having the AI agent answer some tickets based on predefined answers would be nice. I'd appreciate more user-friendly options, like recommending a few options to fix issues before moving the ticket to the technician or having the technician review the work the auto agent suggested. The scripting feature is nice, but some adjustments to sorting the scripts or having options to deploy scripts through the ticketing process would be helpful. The hardest part was setting up the auto email replies and tech distribution. Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? I find Atera supports my everyday IT tasks, solving problems like driver updates, VPN access issues, server management, NAS backups, and network controls. It simplifies my work with its easy-to-use expansive feature set, including scripting options. Review collected by and hosted on G2.com. Show More 7/24/2026 Validated ReviewerIncentivizedSource: Seller invite AV Antony V. Enterprise (\> 1000 emp.) 7/17/2026 "A Central Hub with Easy Setup and Reliable Real-Time Telemetry" 5/5 What do you like best about Atera? We shifted to this platform mainly because we needed a central hub that didn’t require toggling between three different apps just to handle basic user issues. The agent installation was remarkably straightforward, and once it’s on the machine, we get reliable, real-time telemetry without putting a heavy load on the endpoint. Review collected by and hosted on G2.com. What do you dislike about Atera? The mobile application feels a bit stripped down compared to the desktop interface. It works fine if you just need to quickly acknowledge an alert or check a server status while you’re away from your desk, but trying to handle more complex ticket updates or do deeper troubleshooting from your phone can be a bit clunky. Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? We had a major issue with visibility across our distributed workforce, especially with so many people working permanently from home. This platform gave us an immediate snapshot of asset health and patch compliance across multiple networks, which means we can catch failing drives and outdated software before the end user even notices a performance drop. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic RJ Robert J. System Administrator Enterprise (\> 1000 emp.) 7/26/2026 "Fast Agent Deployment and Snappy Remote Connections Across Offices" 5/5 What do you like best about Atera? The agent deployment process was genuinely fast. We manage about 150 workstations across a few different satellite offices, and pushing out the installer via Group Policy took less than an hour. Once it was running, the remote connection speed through HTML5 or the native viewer was snappy enough that users don’t complain about lag. Review collected by and hosted on G2.com. What do you dislike about Atera? The reporting builder can feel a bit rigid when I need to customize the metrics for monthly client summaries. I usually end up exporting the raw data into Excel so I can format the uptime percentage the way management prefers to see it. Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? We were previously using a patchwork of tools for remote access and asset tracking, which meant jumping between three different dashboards just to see whether a machine was online. Atera consolidates monitoring and scripting into a single pane, which has cut our initial triage time down significantly. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Konjengbam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konjengbam M.") KM Konjengbam M. BDR Financial Services Mid-Market (51-1000 emp.) 4/25/2026 "Easy Login, Great UI, and AI Copilot That Makes Work Lighter" 4.5/5 What do you like best about Atera? I love this platform for its ability to use most IT tools. Other than this the platform was also very easy to login and have a good user interface with easy onboarding. I also love the reporting capacity available in this platform which enables timely decision making possible. The availability of AI co pilot is also really a great assistance which helps brainstorm and assist a lot in making task lighter. The integration supported by this platform with major platform is really useful as this increases the robustness of this platform. The platform capability to administer business by keeping the contract clear for the clients is really helpful in this platform. I have also seen that the assigning and delegation of work i much easier in this platform. It enhances productivity as well as responsibility. The security of this platform is reliable which is one plus point to using this platform. The audit trail also enhances accountability of Individuals in the team. I also have to admit that I love the monitoring capacity of this platform to alert which ensures that problems are solved in time. Review collected by and hosted on G2.com. What do you dislike about Atera? I love most part of this platform but I felt that overall improvement of the features can be made for better efficiency and effective use of this platform. I also feel that the reporting could be made a little more detailed which will allow a better decision making. The user can be more efficient in using this platform with some training. Though I love the current pricing model, I wish that more option on pricing was available. Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? This platform is really helpful with its automation which reduces critical resources to be diverted for more repetitive and minor tasks. This increase efficiency and effectiveness. Other than this the capability of this platform to monitor the performance is also really good to manage overall. The security of this platform is also reliable. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 4/28/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Michael P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael P.") MP Michael P. IT Manager Mid-Market (51-1000 emp.) 6/15/2026 "Flexible, Continuously Improving Tool That Adapts to Diverse IT Setups" 4.5/5 What do you like best about Atera? It is consistently improving the product. It seems to handle the variations that most companies have in their IT setup. It is flexible as well, allowing us to script activities that are not directly supported out of the box. Review collected by and hosted on G2.com. What do you dislike about Atera? It seems that some of the more basic tasks can be lacking. My biggest complaint is about organizing our assets and being able to target subgroups to actions and scripts. Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? We started using Atera when we had many of our users start working remotely. Using the cloud service allows us to easily connect to our remote computers and users without needing to have them connected to the network or a VPN. We are able to troubleshoot and make changes much easier than before. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Tye C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tye C.") TC Tye C. IT Support Manager Enterprise (\> 1000 emp.) 5/8/2026 "Atera’s Automation Is a Huge Win for Our Small IT Team" 4.5/5 What do you like best about Atera? Automation is by far the most impactful aspect of Atera for us. We're a small team of IT professional supporting a large number of users and devices. We rely heavily on automation to make systemic changes happen in a timely manner. Review collected by and hosted on G2.com. What do you dislike about Atera? The sales team told us that our previous helpdesk data could be imported into Atera, and that they would help us with the process. In reality, it wasn’t that simple. Atera doesn’t feel fully developed yet. There are still some minor and mid-level features that are missing or not fully functional. For example, there’s no ability to chain automations, and reporting/tracking for automations is essentially non-existent. Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? Atera's built in Windows 11 upgrade automation has been a real solution to a very complex problem. It does a phenomenal job of upgrading the pc w/ minimal impact to users. Review collected by and hosted on G2.com. 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