--- title: Atera Reviews meta\_title: 'Atera Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1245 reviews by the users' company size, role or industry to find out how Atera works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 1245 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Atera Reviews & Product Details Visit Website Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera’s autonomous AI agent, Robin, detects, diagnoses, remediates, and verifies incidents by taking action directly on devices, servers, networks, and mainframes, resolving Tier-1 and complex Tier-2 incidents in full. 1) Resolution without the wait. Robin doesn't just suggest or assist, it acts and resolves, on its own, instantly. 2) Always-on coverage, day and night. Robin extends your team's reach around the clock, resolving issues at 2am just as reliably as at 2pm, so your team isn't the only line of defense when it comes to fighting downtime. 3) A personal IT tech for every employee. An intelligent, context-aware AI agent that understands your environment, adapts to each user, and responds instantly. Built on a patented architecture, Robin operates as a system of action within your existing enterprise environment, adhering to the highest enterprise-grade security and compliance standards. It's governed by configurable guardrails, a complete audit trail, and approval workflows, so autonomy never comes at the cost of control. More than 13,000 organizations across 120+ countries rely on Atera to keep their people working, uninterrupted. Discover how Atera can help you achieve unparalleled organizational efficiency at www.atera.com. * * * Product Website Atera Seller [Atera](https://www.g2.com/sellers/atera) Discussions [Atera Community](https://www.g2.com/products/atera/discuss) Languages Supported German, English, French, Italian, Portuguese, Spanish Solution Type All-in-One Show More ## Pricing Pricing provided by Atera. ### Free trial Free Trial [ View More Pricing Information ](https://www.g2.com/products/atera/pricing) ## Atera Integrations (60) What do users say about integrations? 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Enterprise (\> 1000 emp.) 5/13/2026 "Phenomenal Splashtop Remote Access Integration for Fast, One-Click Fixes" 5/5 What do you like best about Atera? We transitioned to a hybrid work model, meaning about half of our designers are working from home on any given day. The Splashtop remote access integration is very phenomenal. If a remote copywriter is struggling to connect to our secure client VPN, I don’t have to talk them through it blindly over the phone. I can click one button in Atera, take over the screen, and fix the network adapter in about 60 seconds. Review collected by and hosted on G2.com. What do you dislike about Atera? The mobile app for IT technicians feels too restricted. If I’m away from my desk grabbing coffee and I get an emergency alert that the senior developer’s machine is locked out, I can’t run the more complex background terminal commands from my iPhone. Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? Supporting a remote workforce usually comes with a lot of friction and agonizing phone calls. Atera removes that physical barrier, allowing our lean IT team to provide immediate, hands-on support to employees anywhere in the country. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 11/13/2025 "All-in-One IT Management Platform That Streamlines Daily Operations" 4/5 What do you like best about Atera? This platform has truly become the backbone of our IT management. Previously, we struggled with separate RMM and PSA tools, which created a chaotic environment with alerts and tickets scattered everywhere. What has made the biggest difference for us is having everything integrated into a single platform. With remote monitoring, ticketing, and billing all unified in one streamlined dashboard, we save a significant amount of time. It has made my daily work far less hectic and much more manageable. Review collected by and hosted on G2.com. What do you dislike about Atera? Automation is a major advantage, but it becomes frustrating when scripts or scheduled tasks, such as patching, fail without any notification or behave inconsistently. This forces you to spend extra time manually checking to ensure the tasks were completed as intended. While the system is capable of managing routine tickets, it falls short when dealing with more advanced needs like business intelligence, asset management, or intricate billing situations. In these cases, you frequently need to export the data and rely on another tool, such as Excel, to reach a complete solution. Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? Atera addresses the challenges of IT complexity and unpredictable expenses by unifying your workflow and introducing a new payment approach. Instead of juggling multiple separate tools for Remote Monitoring and Management (RMM), ticketing (PSA), and billing, Atera offers a comprehensive, all-in-one platform. This integration not only saves considerable time but also boosts overall efficiency. One of the key advantages is Atera’s per-technician pricing model, which allows for unlimited devices. This structure brings cost predictability and makes it easy to scale your operations, enabling you to expand your client base and increase profit margins without facing steep rises in software subscription costs. Additionally, Atera’s robust automation capabilities help reduce the time spent on routine maintenance tasks. Review collected by and hosted on G2.com. Show More 5/13/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite PL Pha L. IT Support Specialist Mid-Market (51-1000 emp.) 2/24/2026 "All-in-One Device Management, Inventory, and Ticketing Made Easy" 5/5 What do you like best about Atera? I’m a big fan of how this tool handles everything from inventory to ticketing in a single dashboard. The interface is easy to get around, and their support is super-fast. It’s been great for monitoring our fleet and pushing out app updates. The standout feature for me is the direct command prompt access—it makes troubleshooting DNS issues and finding IP addresses way faster than doing it manually. Review collected by and hosted on G2.com. What do you dislike about Atera? The app management tool is great, but it would be even better with more transparency during the install process. A progress bar and ETA for each app would help us manage our time better. Also, since many updates require a restart, having the ability to automatically schedule a reboot for right after the install finishes would be a huge lifesaver for our workflow. Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? Managing hardware and app issues is much faster now that everything is under one roof. We can check disk space, memory, and IP info at a glance, which saves a ton of time. The remote desktop integrations (AnyDesk/Splashtop) are rock solid, and being able to store login info for dedicated machines makes supporting our power users a breeze. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Yves S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yves S.") YS Yves S. IT Manager Mid-Market (51-1000 emp.) 3/11/2025 "I'm a fan of Atera" 5/5 What do you like best about Atera? it's just easy, straigtforwarded and it works as it should. In our company It's a breeze to have Atera for IT support everyday I use the ticketing , remote control via splashtop, patchmanagement, scripts, monitoring, reports, ... Also installation was quick and easy. Review collected by and hosted on G2.com. What do you dislike about Atera? sometimes there is a small bug. Like the Helpdesk tray icon that does not appear. But it's like 2% it occurs and the help support is top notch ! Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? a helpdesk solution with the ticketing module + also good reports. Also patchmanagement. For a 1 person IT for our small/medium sized company it's also the most cost efficient product compared to other vendors like ninjaone or Nable and it also does everything. Review collected by and hosted on G2.com. Show More Response from Gil Givoni of Atera [Editedit](https://www.g2.com/survey_responses/atera-review-10929365/official_response/edit) Thanks for sharing your experience with Atera! It’s great to hear that the platform is making IT support easier for your company with its straightforward setup and daily-use features like ticketing, remote control, patch management, and monitoring. It's also good to know that while minor bugs like the Helpdesk tray icon issue exist, Atera’s support team has been responsive in resolving them. The combination of cost efficiency and comprehensive features seems to be a big win for your small/medium-sized business, especially compared to other vendors. If you ever want to connect with others in the Atera community, share insights, or provide feedback, feel free to join the discussion here: https://community.atera.com. 🚀 5/6/2026 Current UserValidated ReviewerSource: Organic MR Marjorie R. Enterprise (\> 1000 emp.) 6/20/2026 "Atera’s All-in-One Platform That Saves Time" 5/5 What do you like best about Atera? I like that Atera combines remote monitoring, ticketing, and device management in one platform. This saves me time because I don’t have to switch between multiple tools during the day. The interface is clean and easy to understand, even for someone who isn’t deeply involved in infrastructure management. The remote access features also work well when quick troubleshooting is needed. Review collected by and hosted on G2.com. What do you dislike about Atera? Certain reports need more customization options, and there are also a few settings that take extra clicks to find the first time around. Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? Atera helps us monitor systems, resolve user issues faster, and keep track of support requests in one place. Before using it, we spent a lot of time moving between separate tools for tickets and remote access. Having everything connected reduces delays and makes our workflow smoother. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AV Adam V. System Administrator Mid-Market (51-1000 emp.) 12/4/2023 "Checks all the boxes for a great price and great support." 4.5/5 What do you like best about Atera? I like the pricing model, and I also appreciate having ticketing, RMM, patch management, and reporting all from one vendor. Review collected by and hosted on G2.com. What do you dislike about Atera? I don’t have any issues to report. Whenever something has come up, Atera support has resolved it quickly. Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? Instead of being forced to use multiple sites or solutions from other companies, Atera gives me everything I need in one dashboard. Using Atera has streamlined our helpdesk and made it much easier to manage. Review collected by and hosted on G2.com. Show More 7/27/2026 Current UserValidated ReviewerSource: Seller invite ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Mid-Market (51-1000 emp.) 7/30/2026 "Keeps Tickets Organized and Makes Remote Support Fast" 4/5 What do you like best about Atera? It keeps my tickets organized and lets me manage our fleet with patches and updates. It also makes it quick to remote into users’ laptops when they’re having trouble, especially when it’s best—or simply easiest—for me to perform the fix myself. Review collected by and hosted on G2.com. What do you dislike about Atera? The UI feels clunky, and building custom reports is tedious. Reporting, in general, takes more effort than it should. Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? It sometimes feels like you have a solution that’s still looking for a problem. Over the last two years, I haven’t particularly liked or disliked any of the updates. The tool continues to do what I need it to do, and so far I haven’t been overimpressed by Copilot. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite NS Nuno S. Enterprise (\> 1000 emp.) 7/17/2026 "Unified Laptop Management with a Lifesaving Automated Scripting Library" 5/5 What do you like best about Atera? Managing our distributed internal team across three regional offices used to mean juggling multiple remote tools. With this, we now have a unified view of all the company laptops. The automated scripting library has been a lifesaver for handling routine maintenance tasks, like clearing temp files and flushing DNS caches. Review collected by and hosted on G2.com. What do you dislike about Atera? Mac management isn’t quite as deep as the Windows side. You can still do the essentials, but building custom scripts for macOS takes a bit more manual effort and testing. Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? We didn’t have a clear picture of our software license compliance before. Running the software inventory reports gave us an exact count of what was installed and where, which helped protect us during vendor audits. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic DJ Dona J. Enterprise (\> 1000 emp.) 7/16/2026 "Fast Agent Deployment and Great Visibility Across Endpoints" 5/5 What do you like best about Atera? We manage about 300 internal users across three different offices, and this platform gives us the visibility we need. I appreciate how quickly the agent installs on new machines. Within minutes of deployment, we can see hardware specs, monitor disk space, and remote in if a user is struggling with an installation. Review collected by and hosted on G2.com. What do you dislike about Atera? Occasionally, the offline/online status of an endpoint takes a few minutes to sync correctly on the dashboard, which can be a bit confusing—especially when we know a user has just rebooted their laptop. Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? Before, we had very little visibility into our remote employees’ hardware health. Now we can catch failing hard drives or low-memory issues before they cause actual downtime for our staff. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic EJ Elton J. Workplace Technology Manager Enterprise (\> 1000 emp.) 6/11/2026 "Atera’s AI Agents Make IT Support Seamless and Always On" 5/5 What do you like best about Atera? Atera has modernized our employee IT support experience. The AI agents feel like having a personal IT tech available for each user, and many issues get resolved quickly without needing to open tickets. The context-aware responses are usually accurate, and the always-on availability is especially helpful for remote teams. Overall, support feels seamless and easy to rely on. Review collected by and hosted on G2.com. What do you dislike about Atera? Some users needed more onboarding to get comfortable with the product. The AI confidence scores also required some trust-building before people were willing to rely on them. And while custom workflows are useful, they do take some initial setup to get working the way we wanted. Review collected by and hosted on G2.com. What problems is Atera solving and how is that benefiting you? It has improved the employee support experience overall. Ticket volume has decreased, and satisfaction scores have increased. As a result, IT support now feels more modern and responsive. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Atera? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Atera ](https://www.g2.com/products/atera/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago Do you have integration with 3rd party accounting systems such as QuickBooks / Freshbooks / Xero? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/accounting-integration-4651031b-f676-492b-b645-3ceac531b16f) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 3 years ago How does your pricing compare to the traditional RMM vendors? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/pricing-model-6b81ae90-6f83-4f5f-a664-ea365335a70e) [ View all Discussions ](https://www.g2.com/products/atera/discuss) ## Pricing Options Pricing provided by Atera. ### Free trial Free Trial ### MSP - Pro $129.00 ### MSP - Growth $179.00 [ View More Pricing Information ](https://www.g2.com/products/atera/pricing) Atera Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png "Product Avatar Image") NinjaOne 4.7/5(5,025) [ Compare Now ](https://www.g2.com/compare/atera-vs-ninjaone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b31b4a565844701826eaa0625985b983/syncro.png "Product Avatar Image") Syncro 4.5/5(537) [ Compare Now ](https://www.g2.com/compare/atera-vs-syncro) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4b9a918b71ff9f6df97b4308479b380d/datto-rmm.png "Product Avatar Image") Datto RMM 4.5/5(795) [ Compare Now ](https://www.g2.com/compare/atera-vs-datto-rmm) ##### ##### Atera Features Administration Screen Sharing File Sharing Unattended Remote Access Inventory Management - Remote Monitoring & Management (RMM) Device Management Monitoring and Management Remote Monitoring Asset Tracking Application Deployment Service Management Remote Access [ View More Features ](https://www.g2.com/products/atera/features) ## Top-Rated Alternatives [ ![NinjaOne](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NinjaOne") NinjaOne 4.7/5(5,025) ](https://www.g2.com/products/ninjaone/reviews) [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![SuperOps](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SuperOps") SuperOps 4.4/5(200) ](https://www.g2.com/products/superops/reviews) [ View All Alternatives ](https://www.g2.com/products/atera/competitors/alternatives) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Remote Support](https://www.g2.com/categories/remote-support)[Endpoint Management](https://www.g2.com/categories/endpoint-management)[Patch Management](https://www.g2.com/categories/patch-management)[Unified Endpoint Management (UEM)](https://www.g2.com/categories/unified-endpoint-management-uem)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management)[Network Monitoring](https://www.g2.com/categories/network-monitoring)[Remote Monitoring & Management (RMM)](https://www.g2.com/categories/remote-monitoring-management-rmm)[Service Desk](https://www.g2.com/categories/service-desk)[AIOps Platforms](https://www.g2.com/categories/aiops-platforms)[Autonomous Endpoint Management (AEM)](https://www.g2.com/categories/autonomous-endpoint-management-aem)[AI IT Agents](https://www.g2.com/categories/ai-it-agents) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What mobile app debugging platforms are most trusted by software developers based on user reviews?](https://www.g2.com/discussions/what-mobile-app-debugging-platforms-are-most-trusted-by-software-developers-based-on-user-reviews)[Expert opinions on the best session replay software](https://www.g2.com/discussions/expert-opinions-on-the-best-session-replay-software)[Which workflow automation platforms have the most reliable uptime and the fewest failed task runs, based on user reviews?](https://www.g2.com/discussions/which-workflow-automation-platforms-have-the-most-reliable-uptime-and-the-fewest-failed-task-runs-based-on-user-reviews) [Best platforms for combining SEO, PPC, and social media marketing](https://www.g2.com/discussions/what-are-the-best-platforms-that-combine-seo-ppc-and-social-media-marketing-into-a-unified-solution)[What is the highest-rated energy management software for organizations building multi-facility efficiency monitoring programs?](https://www.g2.com/discussions/what-is-the-highest-rated-energy-management-software-for-organizations-building-multi-facility-efficiency-monitoring-programs)[Pros and Cons Details](https://www.g2.com/products/atera/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)