---
title: Atera Reviews
meta_title: 'Atera Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 1247 reviews by the users' company size, role or industry
  to find out how Atera works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 1247
  scale: '5'
date_modified: '2026-08-14'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# Atera Reviews
**Vendor:** Atera  
**Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 1,247
## About Atera
Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera’s autonomous AI agent, Robin, detects, diagnoses, remediates, and verifies incidents by taking action directly on devices, servers, networks, and mainframes, resolving Tier-1 and complex Tier-2 incidents in full. 1) Resolution without the wait. Robin doesn't just suggest or assist, it acts and resolves, on its own, instantly. 2) Always-on coverage, day and night. Robin extends your team's reach around the clock, resolving issues at 2am just as reliably as at 2pm, so your team isn't the only line of defense when it comes to fighting downtime. 3) A personal IT tech for every employee. An intelligent, context-aware AI agent that understands your environment, adapts to each user, and responds instantly. Built on a patented architecture, Robin operates as a system of action within your existing enterprise environment, adhering to the highest enterprise-grade security and compliance standards. It's governed by configurable guardrails, a complete audit trail, and approval workflows, so autonomy never comes at the cost of control. More than 13,000 organizations across 120+ countries rely on Atera to keep their people working, uninterrupted. Discover how Atera can help you achieve unparalleled organizational efficiency at www.atera.com.



## Atera Pros & Cons
**What users like:**

- Users find Atera to be incredibly **easy to use** , streamlining workstation and server management in one place. (386 reviews)
- Users value the **powerful automation tools** of Atera, enabling efficient workstation and server management through scripts and remote access. (273 reviews)
- Users appreciate the **all-in-one dashboard** of Atera, which streamlines their workflow and enhances productivity drastically. (260 reviews)
- Users value the **efficiency** of Atera, noting its automation and ease of use streamline their device management. (210 reviews)
- Users appreciate Atera's **proactive monitoring** , enhancing efficiency with a seamless all-in-one dashboard for better workflow. (184 reviews)
- Users highlight **exceptional customer support** from Atera, providing quick resolutions that enhance overall efficiency and satisfaction. (180 reviews)
- Users value the **seamless remote access** of Atera, enhancing efficiency with a unified dashboard and direct client connectivity. (175 reviews)
- User Interface (163 reviews)
- Integrations (150 reviews)
- Time-saving (143 reviews)

**What users dislike:**

- Users note **missing features** like checklists and insufficient alert context, complicating their overall Atera experience. (161 reviews)
- Users find the **limited features** of Atera restrictive, especially in the mobile app and billing options. (135 reviews)
- Users report that **improvement is needed** in Atera's interface changes and remote access reliability, impacting workflows. (96 reviews)
- Users note that **report loading times and limited customization** can hinder efficiency and usability within Atera. (91 reviews)
- Users highlight **feature issues** with Atera, including inconvenient billing increments and disruptive interface changes. (84 reviews)
- Users find Atera's pricing **expensive** , making it difficult for freelancers and small organizations to manage effectively. (60 reviews)
- Poor Reporting (57 reviews)
- Users face **ticketing issues** such as incorrect reporting, reinstallation needs, and difficulty managing ticket statuses effectively. (56 reviews)
- Technical Issues (55 reviews)
- Remote Access Issues (52 reviews)

## Atera Reviews
  ### 1. Atera is a great and affordable RMM tool for IT Professionals and MSPs

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sun K. | President, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 27, 2026

**What do you like best about Atera?**

Atera is easy to use and easy to deploy. It is a comprehensive tool that includes everything you need for a Managed Services Provider, from remote management and monitoring, remote access via at least 4 methods - splashtop teamviewer screenconnect or anydesk, ticketing, monitoring, automatic alerts, everything a modern RMM needs. Two remote access methods - Splashtop and Screenconnect are availlable directly from Atera. To use Teamviewer or Anydesk you would need to bring your own license.  Atera is relatively new so it doesn't have the depth of features that Connectwise has, but what they have the implement well, its a polished experience. Connectwise has some features that Atera does not. But we tend not to use these, and when we have tried them we have found the Connectwise implementation of those special features to be ... clunky. 

What Atera does have is well done and well implemented. Costwise at around $189 a month per technician (but not per client or computer) so it can be much more affordable than the competition. Customer support has been good on the few occasions we needed to talk to them. They are fast and able to answer all of our questions. They have an onboarding process that helps you learn the tool. We used this daily in our operations. We used the product for over a year, during which they were working on the AI functions, which just rolled out as an extra subscription.

**What do you dislike about Atera?**

We usually used the Screenconnect Remote Access client. The Splashtop access does not always connect to the remote computer. It often failed so we found ourselves using Screenconnect. We also tried Teamviewer but their method of launching Teamviewer from within Atera is a little clunky.

Their hardware inventory reports leaves something to be desired. It's kind of hard to find, not named in a way that makes it easy to find. It has both too much information and not enough information at the same time - at least in a format that is useful to me. Often times, I would like to just get a summary of Name, CPU, Memory, Drive Size, to be able to tell if I need to replace an older system. Most of the available reports flood me with too much information (pages) that I have to slog through each PC one by one to get the information I need, and then I have to hand assemble that into my own summary that is much more concise.

Atera is a polished, well running experience, but I couldn't help but feel there were a couple things missing. Nothing I could ever exactly put my fingers on as they hit all the basics really well, but it may have just been things that I would only use occasionally. They are constantly adding and improving the product, which is nice.

**What problems is Atera solving and how is that benefiting you?**

We mostly needed remote access (ie, something that ScreenConnect or Teamviewer could provide) to provide remote support to our customers. The extra RMM capabilities where systems can be monitored, alerts given for low disk space, high temperatures, low toner, are nice. Proactive alerts are handy for knowing about potential problems before they become larger. We were small enough not to need the ticketing component, we usually solve problems on the first pass and don't need to track them, but the system to create and track tickets is good and worked well on the few occasions we had to play with it. The reports are handy, and extremely in depth - more than we needed.

  ### 2. Effortless Scaling and Automation for Managed IT Services

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brian M. | CTO, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 12, 2025

**What do you like best about Atera?**

Altera allows us to efficiently scale and seamlessly implement our Managed IT Services for an unlimited number of clients and endpoints, making the process both simple and cost-effective. Regardless of whether a client operates in a legacy IT environment, uses cloud hosting, or relies on IoT, we are able to manage, update, migrate, and optimize their workloads by leveraging AI and automation. With Altera, we can offload tasks such as ticketing, customer support, and contract management, which lets us concentrate on value-added projects while having confidence that the systems remain well maintained. Altera also integrates with our SOC's Client Health Dashboard, giving us RMM client access, monitoring capabilities, and PSA policy enforcement. I recommend giving Altera a try—you’ll find it becomes an essential part of your daily operations.

**What do you dislike about Atera?**

Atera does not assist with managing Cloud SaaS workloads or end-user licensing, which happens to be a key area of expertise for us as an MSP.  However, Altera is integral in providing reports and compliance verification.

**What problems is Atera solving and how is that benefiting you?**

Altera serves as a game enabler by automating many of the time-consuming, low-level support tasks. This allows us to dedicate more attention to higher-value customer services and project-based work. As a result, customer satisfaction increases, and customer support becomes a profitable aspect of our operations.

  ### 3. All-in-One Tool, but a Few Features Still Evolving

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ashley T. | Owner/Accountant, Accounting, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 10, 2025

**What do you like best about Atera?**

I like most about Atera is how easy it is to use and set up compared to other RMM and PSA tools. The dashboard is easy to work with I can monitor all devices, run scripts, and manage tickets without switching between multiple screens. The remote access works smooth, and I really appreciate the built-in automation features for patch management and alerts. It’s also great that everything (monitoring, helpdesk, reporting, billing) is in one platform. With cloud-based setup I manage clients from anywhere, which saves a lot of time day to day.

**What do you dislike about Atera?**

Some advanced features feel limited compared to larger enterprise tools. Reporting could be more customizable, and the integrations list, while growing, still lacks a few popular options. Sometimes there’s a slight delay when remote-connecting to devices, and the mobile app could use more functionality. Support is generally helpful but can take time to respond during busy hours. Still, for the price and simplicity, these are small trade-offs.

**What problems is Atera solving and how is that benefiting you?**

Atera helps me manage and monitor all of my office computers and client systems in one place, which is extremely helpful for keeping our accounting software and sensitive financial data secure. Before using Atera, we had to handle updates, maintenance, and troubleshooting manually, now most of that is automated. It alerts us to issues before they cause downtime, saving us a lot of time during tax season and client deadlines. The remote access feature is also a huge benefit because our IT support team can fix problems quickly without disrupting daily work. I love this suggestion from our IT guy, It has been a game changer. Overall, Atera gives us more reliability, less downtime, and stronger data security across our accounting systems.

  ### 4. Multi-Functional RMM with Easy Setup

**Rating:** 4.5/5.0 stars

**Reviewed by:** ZAHEER M.

**Reviewed Date:** January 07, 2026

**What do you like best about Atera?**

I like Atera's look and feel; it's so clear and straightforward that any new user can also navigate easily. Atera's Co-pilot integration is making Atera the best tool for me. The product has multiple functionalities available, such as network discovery, automation setup, asset management options, password saving capacity, and remote monitoring and management (RMM) in particular. The initial setup was really easy, and I was able to set it up in my environment just by following some articles from Atera's help website.

**What do you dislike about Atera?**

Sometimes, through software inventory reports I would like to uninstall some software from endpoints, and that doesn't work for some of the software. Last week I tried to deploy the Greenshot tool on all the devices using Atera's chocolate repository, but still no success in that.

**What problems is Atera solving and how is that benefiting you?**

Atera solves device alert problems with Co-pilot integration and automates those alerts. It offers functionalities like network discovery, automation setup, asset management, password saving, and remote monitoring management.

  ### 5. Efficient Help Desk and MDM Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Robert W. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 23, 2026

**What do you like best about Atera?**

I really like the MDM and help desk integration in Atera as it allows me to jump onto a user's device from the ticket. It saves me time and increases customer satisfaction since I'm able to respond within the contacted SLA. The initial setup seemed to go smoothly too, and my team liked it.

**What do you dislike about Atera?**

I would like the ticket history to not be tabs above the help desk as it can get frustrating. I think just allowing tickets to open as in-app popup windows would be better and produce less screen clutter.

**What problems is Atera solving and how is that benefiting you?**

I use Atera to monitor and provide remote assistance to end users, organize our tickets, and it saves me time, increasing customer satisfaction by allowing me to respond within the contacted SLA.

  ### 6. Atera Cleared Our Ticket Backlog Fast with AI Automation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gael V. | IT Support Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** February 02, 2026

**What do you like best about Atera?**

Atera helped us cut down our ticket backlog quickly. The AI agents resolve many tickets automatically, and the automation keeps new requests from piling up. The helpdesk workflow is straightforward and easy to follow, which makes day-to-day handling smoother. Reporting also shows clear trends over time, so it’s easier to see what’s improving and what still needs attention. Overall, the team feels less overwhelmed.

**What do you dislike about Atera?**

Some ticket categories needed a bit more tuning to feel consistent. The AI resolution rules also required additional testing to ensure they behaved as expected. Reporting was generally useful, but the filters could be improved to make it easier to narrow down results.

**What problems is Atera solving and how is that benefiting you?**

It helped reduce our ticket backlog volume, and response times improved as a result. The team regained control of the workload, and meeting SLAs became much easier.

  ### 7. Excellent, Intuitive, and Powerful All-in-One RMM Platform

**Rating:** 4.5/5.0 stars

**Reviewed by:** Federico V. | Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 08, 2025

**What do you like best about Atera?**

Atera is an outstanding and intuitive RMM solution that we use daily to deliver efficient and reliable customer support. It’s easy to implement, integrates seamlessly with other platforms, and offers great flexibility for automation, scripting, and process optimization. The interface is clean and user-friendly, making IT management smooth and effective. Atera is a complete, dependable, and well-designed platform that truly enhances productivity and simplifies everyday operations for MSPs.

**What do you dislike about Atera?**

Atera is a great and reliable RMM platform, but there are some aspects that could be improved. Software uninstallation doesn’t always work as expected — for example, removing existing antivirus software before installing a new one can sometimes fail. The product roadmap could be clearer, and the support service, while helpful, can occasionally be slow or provide vague responses. In some cases, it’s necessary to follow up with the sales representative to get more precise or useful answers. Despite these points, Atera remains a solid and valuable solution for MSPs.

**What problems is Atera solving and how is that benefiting you?**

As an MSP company, Atera allows us to centralize all our IT management and customer support in one intuitive platform. 
We use it daily to monitor client systems, manage tickets, automate tasks, and deploy scripts efficiently. 
It has greatly improved our response times, reduced manual work, and increased the reliability of our support operations. 
Overall, Atera helps us deliver faster, higher-quality service while keeping our internal processes simple and well organized.

  ### 8. Seamless IT Management with Powerful RMM Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Luis O.

**Reviewed Date:** December 30, 2025

**What do you like best about Atera?**

I use Atera for inventory management, RMM, and ticketing, and I appreciate how it makes running IT seamless with its easy-to-use UI and powerful features. I particularly like its RMM capabilities, enabling me to remotely manage a fleet of desktops with convenience. Features such as direct command line access and scheduled updates make it easier to manage IT operations effectively. Additionally, the initial setup of Atera was seamless, making the transition from our previous product, NABLE, an easy experience.

**What do you dislike about Atera?**

In the RMM interface, it could benefit from user customizable labels for devices. Aside from using asset tags, I'd like to be able to look up a person's name and find everything issued to them.

**What problems is Atera solving and how is that benefiting you?**

Atera makes running IT seamless with an easy-to-use UI and powerful features like direct command line access and scheduled updates, simplifying inventory management, RMM, and ticketing.

  ### 9. Cost-Effective IT Management with Atera

**Rating:** 3.5/5.0 stars

**Reviewed by:** Faisal J. Q. | Consultant

**Reviewed Date:** January 28, 2026

**What do you like best about Atera?**

I like that Atera is user-friendly and supports most of the ITSM functions. These aspects help in reducing the cost of IT management and IT services maintenance. It keeps our risks low since we can perform a lot of tasks in very little time. Additionally, with automation, patches and risks are reduced to a bare minimum.

**What do you dislike about Atera?**

Well, the email templates in the ticketing are pretty standard. There's not much customization offered in it, which I've experienced in some other ticketing solutions. They're better. So Atera can improve those.

**What problems is Atera solving and how is that benefiting you?**

I use Atera to minimize IT headcount costs by automating support and maintenance tasks. It reduces IT ticket turnaround time, helps lower IT management costs, and keeps risks low through automation, achieving more in less time.

  ### 10. Ultimate IT Solution with Stellar Automation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Barry R.

**Reviewed Date:** December 05, 2025

**What do you like best about Atera?**

I love Atera's Copilot because it has been instrumental in assisting us diagnose several issues and coming up with valid solutions. Some of these solutions can even be implemented in the background without any manual interruptions. I also love the Patching and Automation options. With Patch automation, updates and reboots can be done 'while we sleep,' preventing potential issues before they start and providing ultimate preventative maintenance. Atera allowed us to combine our old systems and gave us more options for automation, patch management, and troubleshooting. The initial setup was pretty easy, maybe took a day's work. I'm not just blowing smoke, but Atera gets 10 on my recommendation scale.

**What do you dislike about Atera?**

I think some ticket editing options could be improved - perhaps with the capability to edit internal notes? Some of our tickets cannot be resolved within a single session, just due to the 'try this try that' and the end user's schedule to provide us with feedback. The ticket trails can get rather long, so sometimes it's difficult to weed through the back and forths. I think the capability for us to have an editable over-arching internal note that could be placed at the top of the ticket - Let's call them 'Technician Notes' - could be very valuable.

**What problems is Atera solving and how is that benefiting you?**

Atera streamlines IT operations by combining ticketing, RMM, and automation tools. The Copilot helps diagnose issues and run background solutions, while patch automation aides proactive maintenance. Switching from Outlook(our archaic ticketing) and GotoAssist(used for RMM), Atera offers enhanced options for automation and troubleshooting.

  ### 11. Atera Makes IT Work So Much Simpler

**Rating:** 4.0/5.0 stars

**Reviewed by:** Mahe z. | Human Resource, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 14, 2025

**What do you like best about Atera?**

Atera makes my work so much easier. I really like how everything is in one place — remote access, patching, alerts, and ticketing. It’s simple to understand, even if you’re not too technical. The setup was smooth, and I can check on all my devices without jumping between different tools. The remote access works fast.

**What do you dislike about Atera?**

Sometimes reports take a little longer to load, and a few features could offer more customization — but honestly, it’s nothing major. It actually shows that the platform has room to grow, and they keep improving with every update.

**What problems is Atera solving and how is that benefiting you?**

Atera solves the problem of managing IT systems and devices separately through different tools. Normally, IT teams have to use one tool for remote access, another for patch management, another for alerts, and another for ticketing — which is time-consuming and messy.

  ### 12. Seamless All-in-One Solution with Pay-Per-Technician Model

**Rating:** 5.0/5.0 stars

**Reviewed by:** Olivia  R.

**Reviewed Date:** January 20, 2026

**What do you like best about Atera?**

I like Atera's seamless blend of an all-in-one IT management toolkit with a disruptive pay-per-technician pricing model. This combination solves two massive pain points for MSPs and internal IT teams: tool fragmentation and cost barriers to scaling. The single interface significantly reduces onboarding time from weeks to days, allowing new hires to start contributing immediately. Additionally, it cuts daily administrative overhead by 30–40%. The initial setup was relatively simple and convenient.

**What do you dislike about Atera?**

Limited macOS/Linux support, with a disproportionate focus on Windows.

**What problems is Atera solving and how is that benefiting you?**

Atera's all-in-one PSA tools streamline contract management, time tracking, billing, and SLA enforcement, critical for maintaining margins. Its single interface reduces onboarding time, allowing new hires to contribute immediately, and cuts daily administrative overhead by 30-40%, solving tool fragmentation and cost barriers for MSPs.

  ### 13. Effortless Monitoring and Remote Access—A Must-Have for Network Admins

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shreyan T. | Network Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 08, 2026

**What do you like best about Atera?**

As a Network Administrator, I find that Atera allows me to monitor systems efficiently without the need to check everything manually all the time. I depend on its alerts to identify network or device problems before users even notice them. The remote access feature is particularly helpful when something goes wrong. Having both monitoring and ticketing integrated in one platform really helps me save time.

**What do you dislike about Atera?**

The reporting features lack flexibility and frequently require exporting data.

**What problems is Atera solving and how is that benefiting you?**

Before using Atera, I had to rely on separate tools for network monitoring and ticketing, which made managing issues more complicated. With Atera, tracking and resolving problems has become much simpler and faster. This has led to less downtime and has made managing the network on a daily basis much easier.

  ### 14. Efficient IT Management with Intuitive Interface

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gavin N.

**Reviewed Date:** January 13, 2026

**What do you like best about Atera?**

I like the easy-to-use interface of Atera, as I was able to get acquainted with it easily. The scripting functions are also something I really appreciate because they allow me to run every command I need all at once. The interface assists in completing these scripts efficiently. Additionally, the online PCs seem to be accurate, which is a plus. The initial setup of Atera was super easy, making the whole process smooth.

**What do you dislike about Atera?**

Atera could definitely improve the non AI tier. Having more tools like ticket filtering when emails come in and some free reporting would be really helpful.

**What problems is Atera solving and how is that benefiting you?**

Atera saves me from visiting every machine for updates by using its scripting functions to run commands at once. The easy interface makes scripting straightforward.

  ### 15. Efficient CRM with Room for More Features

**Rating:** 3.5/5.0 stars

**Reviewed by:** Amoroso A.

**Reviewed Date:** November 18, 2025

**What do you like best about Atera?**

I appreciate Atera's layout and the quick access to user information within a ticket, which significantly enhances our efficiency in handling client inquiries. This feature allows us to streamline our workflow by providing immediate context and details, preventing delays and miscommunications. Furthermore, the ability to click a link and remotely access the customer's device is incredibly convenient and a real time-saver. This functionality facilitates swift problem resolution, improves our support service quality, and enhances client satisfaction. Additionally, the initial setup of Atera was very easy, which helped us transition smoothly without significant downtime or resource expenditure.

**What do you dislike about Atera?**

I find that Atera lacks a project management interface and does not integrate well with inventory and billing systems. This limitation can be a significant drawback for streamlining operations and maintaining an efficient workflow. The absence of these features requires me to seek additional tools or services to cover these essential aspects, which complicates the process and adds to overhead. Moreover, without these capabilities, it becomes challenging to manage projects, track inventory accurately, and ensure billing is handled within the same platform, which affects overall productivity.

**What problems is Atera solving and how is that benefiting you?**

I use Atera to solve ticket SLA and communication issues with end users, and it benefits me with its user-friendly layout, quick information access, and the ability to remotely access customer devices.

  ### 16. Atera helps me manage devices with less effort!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Carlos M. | Remote Support Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 14, 2025

**What do you like best about Atera?**

I like how easy it is to keep track of all my client machines from one dashboard. The remote access feels smooth and I can jump into a device without wasting time. The alerts are simple to understand so I know exactly what needs attention. I also like the patch management because it handles a lot of the small tasks for me which saves time in my daily work.

**What do you dislike about Atera?**

Sometimes the reports take a little longer to load and I wish the layout was clearer. The mobile app also feels a bit limited for quick actions.

**What problems is Atera solving and how is that benefiting you?**

Atera helps me avoid running around to check each device one by one. It monitors everything in the background and notifies me when there is an issue so I can fix things before clients even call me. This keeps my work more organised and reduces the number of sudden urgent problems. It also gives me cleaner visibility into updates and performance so planning becomes easier for my team.
.

  ### 17. Atera Help Desk

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dan C. | IT Systems Administrator Lead, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 15, 2025

**What do you like best about Atera?**

Before Atera we used remote desktop, and a SharePoint list. When we switched to Atera it completely changed the game and made even the most basic tasks much easier to complete. The onboarding team made implementation seamless and easy. It is a daily tool in my tool bag.

**What do you dislike about Atera?**

It isn't a dislike but I would like to see a wider asset management feature for things outside of desktops/laptops. Having some inventory control would be very helpful for tracking our docks/keyboards and mice.

**What problems is Atera solving and how is that benefiting you?**

For us Atera solves the issue of having multiple platforms to perform many tasks. For our company, Atera is an all in one platform that carries the workload of Help Desk, Remote assistance, and patch management. It also has the added feature of running as need scripts on end points as well as very helpful reporting.

  ### 18. Atera has been a great tool for us to use.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Daniel R. | President, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 17, 2025

**What do you like best about Atera?**

The ability to remote with splashtop and help our clients. We like how the ticket system is all tied together so you sync with AD Azure for user import and we are able to name the end point. So when we are working on a ticket for the issue it's one click in the ticket to remote into the users machine instead of having to use another program. We love the patch management system this gives us so much insight into the what has been patched and what hasn't. The script community has been amazing so many scripts out there to use to tighten up our maintenance and nothing falls through the cracks. It's been a great experience with Atera. We used this all day long for issues, to implementation was so easy for us.

**What do you dislike about Atera?**

Honestly, customer portal could have a face left it needs a more modern look to it. Would like to see more App Integration more options like an Integration with Hudu for Documentation. The ability for us to format the email templates with different styles would be a nice addition I think.

**What problems is Atera solving and how is that benefiting you?**

The ability to have everything in one spot from our RMM, to Ticketing to Patch Management and network monitoring. This is saving a ton of time, money and effcientness.

  ### 19. Proactive Monitoring and Automation Make IT Management Effortless

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nelly C. | DevOps Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 07, 2026

**What do you like best about Atera?**

As an IT manager, I rely on Atera frequently. For instance, when a user reported their system was running slowly, Atera had already detected and flagged high CPU usage earlier that morning. Thanks to this early alert, we were able to resolve the issue and close the ticket before it escalated. Additionally, the automation rules are helpful for automatically assigning tickets.

**What do you dislike about Atera?**

The mobile app works well for receiving alerts, but it's not suitable for more in-depth tasks.

**What problems is Atera solving and how is that benefiting you?**

Before switching to Atera, we relied on different tools for ticketing and monitoring. With Atera, we can identify issues sooner and resolve them more quickly. This has cut down on manual tasks and made our daily IT operations much smoother.

  ### 20. RMM tool with stagnant development and overpriced AI features

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 13, 2023

**What do you like best about Atera?**

The scripting engine works very well most of the time.
The option of having 2 different remote tools (Splashtop and AnyDesk) as a backup is a nice feature in case one goes down. Splashtop regularly has issues connecting due to the service stopping or something else, leading to us having to manually create monitors to stay on top of the agent health.

The support team and chat are excellent and one of the main reasons why we chose the product. If you have a question, they seem to always have the answers you need quickly.

**What do you dislike about Atera?**

The product is missing some sorely needed features, but support and development seem to be very open and responsive to suggestions and are rolling out improvements over time.
The AI features are now a very expensive paid add-on, instead of being included.
The ticketing system is very basic and somewhat clumsy.
The web interface frequently needs to be refreshed to find what you are looking for.

**What problems is Atera solving and how is that benefiting you?**

Atera is a single pane of glass for our team to be able to manage all of our internal IT easily and effectively. 
The pricing is great for a single user, but becomes burdensome when you start adding technicians.

**Official Response from Adi Pick:**

> Hey Mike! 
Thank you for sharing your feedback about Atera. We're thrilled to hear that you find our platform to be a powerful tool and that our AI scripting has been instrumental in getting you on the right track and providing flexibility in your scripting needs!

We appreciate your feedback regarding the missing features. We're committed to continuous improvement and development, and we value your suggestions.

Thank you once again for your feedback and for choosing Atera!

  ### 21. Strong Contender for MSP Services but Lacks Local Touch

**Rating:** 4.0/5.0 stars

**Reviewed by:** Wes B. | Head of Infosec

**Reviewed Date:** November 02, 2025

**What do you like best about Atera?**

I appreciate Atera for its good range of MSP services, which align well with the needs we identified during our evaluation. The team was competent and supportive during the evaluation process, which made it easier for us to assess the product effectively. Additionally, Atera's approachable presence at CyberCon helped us discover and shortlist them as a potential MSP solution, reflecting their proactive outreach and marketing efforts.

**What do you dislike about Atera?**

I felt that Atera was too corporate and possibly too big to meet our specific needs. This impacted its fit for us despite having a good range of MSP services. I also wanted more of a local feel and for all services to be included to ensure regular known costs. Additionally, I desire better comparisons to other vendors in the industry, as this would help in evaluating Atera's offerings against competitors more effectively.

**What problems is Atera solving and how is that benefiting you?**

n/a

  ### 22. Cohesive IT Platform with Powerful AI Automation and Reliable RMM Visibility

**Rating:** 5.0/5.0 stars

**Reviewed by:** Herida M. | IT Operations Lead, Enterprise (> 1000 emp.)

**Reviewed Date:** January 21, 2026

**What do you like best about Atera?**

Atera combines automation and AI in a single IT platform. The AI agents reliably take care of repetitive tasks, and the RMM tools offer solid visibility into the infrastructure. Helpdesk workflows are straightforward to manage, while automation rules save me hours each week. Overall, the system feels cohesive and well put together.

**What do you dislike about Atera?**

The automation logic still needs more testing, and a few features feel like they overlap with each other.

**What problems is Atera solving and how is that benefiting you?**

It reduced the amount of manual work involved in IT operations. As a result, our processes became more consistent, errors dropped, and overall IT efficiency improved.

  ### 23. All-in-One Platform That Streamlines IT Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Raechal J. | Service Desk Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 12, 2026

**What do you like best about Atera?**

Atera brings together ticketing, monitoring, and remote access in a single platform. I rely on it every day to handle incoming issues and alerts. With the automation features, I can now route tickets more efficiently. The remote tools also help us save valuable time. Additionally, their support has been good.

**What do you dislike about Atera?**

The reports would benefit from greater flexibility, and the user interface could use some enhancements.

**What problems is Atera solving and how is that benefiting you?**

After switching to Atera, we were able to consolidate several tools into one platform. Our response times have significantly improved, and managing service desk tasks now feels much more manageable and under control.

  ### 24. The best endpoint management platform.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hosam K. | BI Developer, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 09, 2025

**What do you like best about Atera?**

Atera offers a wide range of tools that both IT pros and business users can rely on, especially when dealing with performance or security issues remotely. The interface is easy to work with, and it gives us access to devices on both the software and hardware level.

As a project manager, I find the reporting dashboard super helpful. It lets me keep an eye on our data servers in real time, and I can set up custom alerts to notify me the moment something needs attention, especially when it comes to data query performance and resource consumption.

**What do you dislike about Atera?**

From a non-IT professional’s perspective—and as someone who develops data analytics systems, I feel like Atera is missing a solution designer or setup assistant tool. Something that helps business users create a monitoring and helpdesk system that fits their team size and project needs, helping them to set up and customize their endpoint management dashboards without having to rely so much on the IT team.

**What problems is Atera solving and how is that benefiting you?**

Atera gives me full control over the applications my data analytics team uses across their devices, which is essential for managing our hybrid setup, combining locally installed Microsoft SQL Server with Azure SQL, and virtual machines.

Our workflow involves a mix of software and hardware components that need regular monitoring by team leads and workgroup managers, not just IT, so we can ensure everything runs according to project needs. This level of access wouldn’t be possible if only IT professionals could manage the system.

It also helps with essential troubleshooting, as I can remotely check data servers, fix query performance issues, and keep the analytics pipeline running smoothly and avoid widespread disruptions.

**Official Response from Gil Givoni:**

> We’re thrilled to know that Atera’s suite of tools and real-time dashboards are helping you stay in control of your data servers and hybrid environments. Empowering project managers and business users with direct visibility and actionable insights is something we’re proud to support — and your use case really highlights what’s possible.

Your suggestion about a setup assistant or solution designer for non-IT professionals is spot on. Making Atera even more intuitive and customizable for a wider range of roles is something we’re actively thinking about, and feedback like yours helps shape that vision.

If you’re open to sharing more ideas or connecting with others who are using Atera in innovative ways, we’d love to see you in the Atera Community. It’s a space where tech pros, project leads, and innovators collaborate and drive what’s next.

  ### 25. All-in-One IT Management Made Effortless

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ines C. | Business Development Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 05, 2026

**What do you like best about Atera?**

Atera brings together monitoring, ticketing, and remote access in one platform. I rely on it throughout the day to review alerts, manage tickets, and connect to systems remotely. Its automation features are useful for identifying issues before users even notice them. Overall, it helps me keep my daily IT tasks well organized.

**What do you dislike about Atera?**

At times, the reporting options feel limited. Additionally, the mobile app is missing certain features.

**What problems is Atera solving and how is that benefiting you?**

After switching to Atera, we were able to consolidate several tools into one platform. This change led to faster response times and a noticeable reduction in administrative tasks.

  ### 26. Easy to use and very cost effective!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 12, 2024

**What do you like best about Atera?**

Being a small business of 2 but assisting hundreds of people, Atera has been a huge benefit for my company.  

-The cost is unbeatable compared to other RMM options I have looked into.
-The amount features they offer are amazing, especially for the price.  
-During the the past 6 years I have been with Atera, only a few times I have had questions or needed help with their software running on a customer computer.  Their chat support answered immediately and within just a couple minutes the issues were fixed.

I am on the portal every day to remote into customer computers with ease.

After integrating the customers account in the portal which is pretty simple to do, then you just download a file and run it on a customers computer.  Within 1 minute the customer computer shows on your portal in a list of monitored systems.  Within two minutes you are able to remotely connect into them using the built in Splashtop software, or if you already have other remote software there is a list of compatible programs/accounts you can link to your Atera.

The monitoring they offer and information you can see in real time is incredible.  The reports are very helpful getting lists of programs installed on all computers or for audits listing all computers and specs, making sales so much easier to put together.

They offer a huge variety of partner software/services like backup, A.I. copilot, Network Discovery Tools, Antivirus and others.

Creating scripts, or running scripts from a list created by other users is a great feature.  Being able to automate these scripts on a schedule per client business, or even per machine.

Still not currently using the built-in ticketing system but plan to finally switch over to it in the near future, along with the AutoPilot option as it should have many benefits like auto creating tickets through chat messages with clients and time tracking with reports so we can easily invoice for our time.  It is also supposed to automaticaly create knowledge base articles with steps to take if coming across a problem for a second time.  That can be made viewable only to techs or to the customer as well if you like.  About to start a live demo of autopilot and excited to see it in action.  Looking into costs and implementation as I write this.

**What do you dislike about Atera?**

There is not much I don't like about Atera.  
There are a ton of features I do not use though.

The Ticketing has ton's of controls which seem great but may take a while to really learn, configure and make work the way I would like them to.  These features would be great if you have multiple technicians including track their results and customer satisfaction.  As for me being mostly a one man company, I know my results already.

For certain features, clients will need a user/email address associated in order to allow them to create a support ticket themselves.  Meaning the users need to create and verify their email account.  

I cannot just have one main email associated with all or multiple computers in a single business, which would be nice and less stress on my customers.  Since the ticket would already have the computer name and the users windows account associated with the ticket I don't see a need for every user to have their own account per email just to create a ticket, besides for me to respond directly to them through email which isn't usually needed in my case.  Because of this I have not enabled the tray icon for customers knowing they will have trouble checking their email to verify the account creation.  However plan to force it upon customers in near future so AutoPilot can be available to everyeone.

The Work From Home option that I can offer my customers works great for the few I enabled it on.  However, you can only have a single user associated with each computer.  You cannot have one PC with multiple users allowed to connect into it, and with Multifactor the code will only go to one persons cell phone.  Meaning a second person cannot get a code sent to them even if using the same email account to share access.
Works fine in most cases, however some people have a shared computer and would not need simultaneous remote access, just the need for more then one person with remote access to a single PC in which isn't allowed.

**What problems is Atera solving and how is that benefiting you?**

We used to drive from client to client or walk them through getting us connected remotely into their computer every time they called.  Now as soon as they tell us their name and where they work, we can find their computer and quickly, look up information or connect into it within seconds.  
We can push command prompt or powershell commands remotely without even connecting into their systems.  
Automate windows updates and system reboots.
Keeping track of the number of computers we support at each client location.
Pushing antivirus to computers with portals to manage it.
Speeds up my daily support we provide our clients, providing faster better, proactive solutions.
Soon plan to use AI AutoPilot for ticket creation so I stop getting never ending phone calls for every issue and simple issue hopefully get resolved automatically. 

MONEY!  The ROI of using Atera is incredible!  
You can charge how you feel fits the services you offer and your customers needs!  While only having an upfront cost and/or additional cost per services you choose.

**Official Response from Gil Givoni:**

> We’re incredibly proud to be supporting your small business of two as you assist hundreds of clients — that’s exactly the kind of impact we strive for. It's fantastic to hear how Atera has helped you simplify remote access, streamline monitoring, run scripts with ease, and boost your overall efficiency. The fact that you’ve been with Atera for 6 years makes your feedback all the more meaningful!

We also really appreciate your insights on our pricing model, partner integrations, reporting tools, and script automation — and we're thrilled to hear our support team has delivered quick resolutions whenever needed 🙌

Your thoughtful feedback about ticketing workflows, email verification, and multi-user access for Work From Home is incredibly helpful. These are exactly the kinds of user experiences we want to keep improving. We’ll pass your suggestions along to the product team — especially around simplified ticketing configurations and more flexible remote access options for shared machines.

If you haven’t already, we’d love to invite you to the Atera Community — a space where passionate users like you connect, collaborate, and share solutions that drive Atera forward. We’d love to have your voice in the mix!

  ### 27. Helped us dramatically streamline IT Support

**Rating:** 3.5/5.0 stars

**Reviewed by:** Benjamin S. | IT Manager - Systems and Business Intelligence, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 23, 2023

**What do you like best about Atera?**

More and more features are paid add-ons to the plan, as well as the highly marketed AI autopilot is only available on the most expensive plan. Other platforms offer these features included in the plan, however bill per device, but in the end its still going to end up cheaper than paying for all of these addons and upgrades. We will most likely move away from Atera to alternative options.

**What do you dislike about Atera?**

Offer additional plans, maybe even per device if it ends up being cheaper for the customer, that include the addons and enable lower plan customers to be able to access AI features.

**What problems is Atera solving and how is that benefiting you?**

Including the third-party add-ons, it became our go-to one-stop solution for everything related to RMM, Cyber Security, as well as Online Cloud Backups of machines and servers. It is amazing to have all these in one easy-to-access application for our administrators.

**Official Response from Sarah Lampert:**

> Hi Benjamin,

Thanks so much for taking the time to review Atera! 

Its great to see that Atera has helped you streamline everything you do on a daily basis, especially from a remote connection instead of physically having the machine next to you. Also, happy that you are taking advantage of all of the third-party integrations available. 

Regarding the additional subscriptions needed, we understand the feedback. These features usually require a lot of development/cost on our end which is the reason for that. 

So glad that Atera has become your "go-to one-stop solution," we hope that it continues to help you out! Please continue to write requests on our Features Board so that the platform can advance to fit your needs. 

  ### 28. Reliable Software Bundling and Deployment Across Client Networks

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bernad U. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 22, 2026

**What do you like best about Atera?**

The feature that lets me bundle software packages and push them through MSI or executable installers across different client networks feels reliable and trustworthy.

**What do you dislike about Atera?**

The initial setup for some of the scripts isn’t very easy to complete, and it doesn’t fully meet my needs.

**What problems is Atera solving and how is that benefiting you?**

It helped us save a lot of time by automating software installation on individual machines, so we didn’t have to handle each setup manually.

  ### 29. Consolidated RMM and help desk that actually saves time

**Rating:** 4.5/5.0 stars

**Reviewed by:** Samee C. | Sr. System Engineer, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 02, 2025

**What do you like best about Atera?**

The platform combines RMM, ticketing/PSA, and remote access in a way that cuts context switching, with quick agent installs, reliable Splashtop sessions, and automation profiles for patching and routine tasks. Real-time monitoring and asset inventory make onboarding new environments faster, and pricing per technician with unlimited devices simplifies scaling.

Automation profiles are a standout—being able to schedule OS and third‑party patching, run scripts, and apply profiles to new agents reduces manual effort week over week. The integrated ticketing ties directly to devices, so troubleshooting from the ticket view is straightforward.

Setup is fast, remote access is responsive, and the all‑in‑one model (RMM + PSA) means fewer tools to manage; alerts, thresholds, and shared scripts help standardize routine fixes across customers.

**What do you dislike about Atera?**

Some capabilities sit behind higher tiers or add‑ons (like certain AI features and advanced reporting), so costs can creep as needs grow; the mobile app and ticketing are functional but still feel a bit clunky compared to dedicated tools.

**What problems is Atera solving and how is that benefiting you?**

Atera consolidates RMM, ticketing, remote access, and patch automation into one platform, which eliminates tool sprawl and the overhead of juggling multiple systems day to day. Real-time monitoring and alerting help catch issues early, while automation profiles and scripted tasks reduce repetitive work, so technicians can focus on higher‑impact requests.

  ### 30. Reliable Windows Update Automation That Saves Hours

**Rating:** 5.0/5.0 stars

**Reviewed by:** Juan F. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 17, 2026

**What do you like best about Atera?**

The Windows update automation profiles are very helpful and reliable, and they have saved us hours of manual work.

**What do you dislike about Atera?**

The macOS agent isn’t nearly as robust as the Windows version, and we often run into permission hurdles during remote installs.

**What problems is Atera solving and how is that benefiting you?**

The hardware health monitoring dashboard is extremely helpful, and it’s helping us move from a break-fix, reactive culture to a more proactive maintenance schedule.

  ### 31. Wonderful tool for the orgnisation having 5K to 10K devices

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nilesh S. | Assistant Manager IT Support, Enterprise (> 1000 emp.)

**Reviewed Date:** January 22, 2026

**What do you like best about Atera?**

Cost effective and user friendly dashboard for everyone to understand for day to day use

**What do you dislike about Atera?**

More options for patch managment could have been better

**What problems is Atera solving and how is that benefiting you?**

Software deployment & patch managment saving our all manual efforts which saving lots of hours

  ### 32. Seamless Ticketing Integration That Saves Time

**Rating:** 5.0/5.0 stars

**Reviewed by:** Anuar C. | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 09, 2026

**What do you like best about Atera?**

The ticketing workflow integrated seamlessly with the way our team already operated, making adoption quick and easy. I appreciated the alerts, and the way tickets and asset information are linked really saved me time.

**What do you dislike about Atera?**

Some of the automation logic felt a bit rigid, and I still found that certain edge cases required manual intervention.

**What problems is Atera solving and how is that benefiting you?**

The best aspect is the centralized incident tracking, which significantly cuts down on the time wasted switching between different systems.

  ### 33. Real-Time Monitoring and Solid Remote Access—Total Visibility Without VPN Hassles

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alia B. | IT Administrator, Enterprise (> 1000 emp.)

**Reviewed Date:** January 24, 2026

**What do you like best about Atera?**

The real-time endpoint monitoring and alerting give us visibility we didn’t have before. The remote access feature is solid and helps us resolve issues quickly, without VPN headaches.

**What do you dislike about Atera?**

The patch management feature sometimes doesn’t detect certain updates, or it finishes without clear indicators of whether the process was successful.

**What problems is Atera solving and how is that benefiting you?**

It helps centralize monitoring and ticketing, which reduces downtime and streamlines day-to-day IT operations.

  ### 34. Clean, Intuitive UI That Gets New Hires Productive Fast

**Rating:** 5.0/5.0 stars

**Reviewed by:** Benedic T. | Enterprise (> 1000 emp.)

**Reviewed Date:** February 08, 2026

**What do you like best about Atera?**

The UI is very clean, so it doesn’t require many days of training to get a new hire productive.

**What do you dislike about Atera?**

The notification system is extremely noisy, and we need additional tuning to make it more manageable.

**What problems is Atera solving and how is that benefiting you?**

It gave us a unified view of all our hardware inventory; before, we were managing it across three different spreadsheets.

  ### 35. Integrated Ticketing and Remote Support Tools Boost Efficiency

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rubi G. | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 13, 2026

**What do you like best about Atera?**

The integrated ticketing and remote support tools have reduced our average resolution time, and the technicians appreciate having alerts linked directly to tickets instead of having to switch between different platforms.

**What do you dislike about Atera?**

The third-party and OS patch detection isn't always perfect; sometimes, it generates false alerts.

**What problems is Atera solving and how is that benefiting you?**

It helps centralise the support workflow and provides visibility into issues across all endpoints, ensuring that the helpdesk is not just reactive.

  ### 36. Centralized Monitoring That Transformed Our Response Times

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hemanth J. | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 09, 2026

**What do you like best about Atera?**

The platform provided us with a centralized location to monitor all our endpoints and manage tickets, which noticeably improved our response times.

**What do you dislike about Atera?**

Some of the automation templates felt too generic for our environment, so we needed to customize them.

**What problems is Atera solving and how is that benefiting you?**

This tool has been effective in reducing our ticket backlog while also providing us with real-time visibility into the health of our systems across numerous sites.

  ### 37. Atera’s AI Streamlines Workflows and Saves Time

**Rating:** 5.0/5.0 stars

**Reviewed by:** Saran T. | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 28, 2025

**What do you like best about Atera?**

Atera genuinely helps reduce headaches. The AI groups related alerts and points us to the root cause of tickets, which has saved us a significant amount of time during peak hours.

**What do you dislike about Atera?**

The AI suggestions can sometimes come across as generic, but aside from that, I haven't encountered any other issues.

**What problems is Atera solving and how is that benefiting you?**

The AI ticket insights feature is quite good. It analyzes the tickets and suggests solutions, making the process more efficient.

  ### 38. Easy to Use with Great Support, but Reporting and Integrations Need Improvement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Geoff B. | President, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 15, 2025

**What do you like best about Atera?**

Ease of use. Simple to use and implement. Support is available to answer any questions or how to at no additional cost. Continually improving the product with new features.

**What do you dislike about Atera?**

The reporting features could be improved, as the current reports would benefit from a more visually appealing design. Additionally, integration with third-party applications like scalepad could be enhanced for a smoother experience.

**What problems is Atera solving and how is that benefiting you?**

Managing and monitoring customer endpoints. Ticketing and billing

  ### 39. Atera’s Helpful Alerts Keep Us Ahead of Server Issues

**Rating:** 5.0/5.0 stars

**Reviewed by:** Anjana M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 06, 2026

**What do you like best about Atera?**

Atera’s alert system is very helpful for server warnings, so we can prepare for issues in advance and find solutions more effectively while maintaining uptime.

**What do you dislike about Atera?**

The default thresholds were initially too sensitive and required tuning.

**What problems is Atera solving and how is that benefiting you?**

This helps me catch small performance issues early, before they turn into outages.

  ### 40. Robust Remote Access Tools That Simplify Issue Resolution

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mariya S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 01, 2026

**What do you like best about Atera?**

The remote access tools offered are very robust, allowing us to resolve issues without needing a VPN or additional agents.

**What do you dislike about Atera?**

The mobile app works well overall, but it doesn't offer some of the filtering and control options I need when I'm away from my laptop.

**What problems is Atera solving and how is that benefiting you?**

It consolidates several IT management tools into a single platform, allowing us to spend less time switching between different applications.

  ### 41. Comprehensive IT Management in a Single Dashboard

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 24, 2025

**What do you like best about Atera?**

What I really like about Atera is how simple it is to get started. The dashboard makes sense right away, and I don’t have to spend hours figuring things out. The automation is a big win for me—I can run scripts, push updates, and keep an eye on devices without constantly babysitting them. Remote access works smoothly, and the ticketing system helps me keep everything organized. Plus, whenever I’ve needed help, the support team has been quick and friendly.

**What do you dislike about Atera?**

Some of the features feel a little basic. For example, the ticketing system could use more flexibility, and patch management doesn’t always work perfectly—I sometimes still have to step in manually. I also wish feature requests were rolled out a bit faster.

**What problems is Atera solving and how is that benefiting you?**

Atera helps me manage multiple devices and clients from a single platform. Instead of juggling different tools for monitoring, remote support, ticketing, and updates, I can do it all in one place. It saves a lot of time by automating routine tasks like patch management and script execution, and it makes remote support much faster and easier. The all-in-one setup keeps things organized, improves response times for my clients, and reduces the headaches of switching between different systems. Overall, it lets me spend less time on repetitive admin work and more time actually solving problems.

  ### 42. Atera: A Great All-in-One RMM Solution with Stellar Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 11, 2025

**What do you like best about Atera?**

I love how Atera has been positioned as a one stop RMM solution for workstation/servers. It has a wide range of baked in tools. Scripting, Patching, Alerts, Ticketing, Users. I use it daily and rarely have any issues. When I've needed to contact customer support, they are quick to respond and go the extra mile to solve the issue. Implementation and integration  was a breeze.

**What do you dislike about Atera?**

While there's already quite a few add-ons that we utilize, there were some that I needed in our stack that were lacking. The catalogue is always expanding, so this is probably will be resolved in the future.

**What problems is Atera solving and how is that benefiting you?**

Workstation Monitoring and Management, Patching, Remote Support, Ticketing.

  ### 43. Centralized Device Health Makes Outage Management Effortless

**Rating:** 5.0/5.0 stars

**Reviewed by:** Saratha M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 07, 2026

**What do you like best about Atera?**

During outages, having both live device health and start history available in one place allows us to easily distinguish between real incidents and background noise.

**What do you dislike about Atera?**

Alert correlation still requires manual effort, and some alerts do not provide enough context regarding their severity.

**What problems is Atera solving and how is that benefiting you?**

This tool assists in triaging incidents more quickly, especially during high-pressure situations.

  ### 44. Effective AI Filtering and User-Friendly Interface

**Rating:** 5.0/5.0 stars

**Reviewed by:** Arudra J. | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 30, 2025

**What do you like best about Atera?**

The AI filtering feature is effective at removing repetitive and low-impact events, which helps prevent unnecessary responses to false alarms. Additionally, the interface is straightforward and easier to implement.

**What do you dislike about Atera?**

The AI recommendations can occasionally come across as generic and often require manual validation.

**What problems is Atera solving and how is that benefiting you?**

It reduced unnecessary alerts and allowed the team to concentrate on genuine incidents.

  ### 45. Aera has been a fairly easy solution to implement across multiple small businesses.

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 15, 2024

**What do you like best about Atera?**

Easy of setup, reports, patching, RMM. All in one place, i dont need multiple solutions. One solution, where everything is linked in one place. Seems to just work when i need it to. Customer success rep Meira has been helpful.

**What do you dislike about Atera?**

The ios ohine app needs some more work. No filter catagory for alerts so if an alert was automatically resolved, theres no way to open the filter to show resolved events.

**What problems is Atera solving and how is that benefiting you?**

Tickets are all in one place. Can check device health and within same program and window remotly connect. Easy to pull up tak manager/powershell/ etc remotly.

**Official Response from Gil Givoni:**

> Thanks for the review!

We're certainly looking how to improve, so your feedback about the mobile app is helpful and appreciated. 
It's great that you're enjoying the All-in -one promise of Atera!

  ### 46. Atera simplifies IT management with automation, monitoring, and an intuitive platform

**Rating:** 4.0/5.0 stars

**Reviewed by:** Carlos C. | Head of Projects & Sales, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 11, 2025

**What do you like best about Atera?**

the helpdesk tool, plus IT automation helped a lot to organize our company in general

**What do you dislike about Atera?**

Reporting options can be limited, and customization in ticketing workflows could be improved

**What problems is Atera solving and how is that benefiting you?**

Atera centralizes IT management, automates tasks, and reduces service downtime.

  ### 47. Outstanding Interface and Support for IT Teams

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alexander Brian U. | IT Support Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 29, 2025

**What do you like best about Atera?**

I appreciate the graphical user interface, the support provided, and the range of features available for IT support.

**What do you dislike about Atera?**

I have experience with atera before  that i cant close a ticket which breach our SLA

**What problems is Atera solving and how is that benefiting you?**

Managing support tickets and organizing the categories of requests helps us align them with our engineers' availability.

  ### 48. Looks pretty, but thats where it ends

**Rating:** 1.0/5.0 stars

**Reviewed by:** Robert L. | Information Technology System Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 18, 2025

**What do you like best about Atera?**

That it doesnt require an application to use

**What do you dislike about Atera?**

The patching is horrible, you can't exclude patch classifications from showing up as pending for a device (e.g say you dont want it to touch drivers, sure you can tell it to not install it but you need to manually go and exclude each and every single driver if you dont want it to show up as a missing update... 

The UI is missing something as Simple as Select all on exclusions
Reboot notifications are awful 

The constant drive to shove their Ai down your throat at every single opportunity.. I pay for your product, why am I getting ads in it to buy addons?

Speaking of upgrades, they nickel and dime you over everything 

Need better reporting? That's an upgrade
Need more asset types? Thats an upgrade!

There's no way to associate multiple devices to a user if they are via Agent, speaking of which the agent doesn't auto-associate a agent scanned device to a user if you sync with Entra

Need support? Good luck.. Like most enterprises if your using servers you want to minimize port exposure for outbound and inbound connections... Need to know the IP's to safelist for Splashtop? good luck no one knows

**What problems is Atera solving and how is that benefiting you?**

If I'm going to be honest, its not really solving any problem.  The ticketing system is eh, the rmm is eh, inventory is eh

**Official Response from Gil Givoni:**

> Thank you for your candid feedback—it’s clear you’ve taken the time to explore the platform, and I truly appreciate your honesty. I'm sorry to hear Atera hasn’t met your expectations in your key work areas. I'm especially surprised to hear about your interaction with our support, as they are very quick and helpful according to our customers themselves.

We’re always looking to improve, and your insights are incredibly helpful. I’d love to understand more and see how we can assist. Please consider joining at community.atera.com and tagging me there so we can connect directly.



  ### 49. Streamlined IT Operations with Powerful Workflow Automation

**Rating:** 5.0/5.0 stars

**Reviewed by:** ganapathi h. | Chief Executive Officer, Computer & Network Security, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 13, 2025

**What do you like best about Atera?**

Atera’s workflow management is helping  and IT teams automate repetitive tasks, standardize processes, and improve response efficiency across IT operations.

**What do you dislike about Atera?**

Device management feature would have been added advantage

**What problems is Atera solving and how is that benefiting you?**

Asset discovery, asset management, patch management, remote monitoring, pushing third party application patches

  ### 50. an easy to use dash with all the features my MSP needs

**Rating:** 5.0/5.0 stars

**Reviewed by:** Adam R. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 16, 2025

**What do you like best about Atera?**

I love that they have made me need less third party tools, by bundling all of our management into one pane

**What do you dislike about Atera?**

My only want is for them to make the dashboard visible to a non licensed user, so we can keep it up on a screen in the call center without having to have a licensed user logged in

**Recommendations to others considering Atera:**

dont wait. I waited to pull the trigger for too long and caused myself more work for a longer period of time. atera can help you reduce your manual labor TODAY

**What problems is Atera solving and how is that benefiting you?**

it is an easy to use solution for me and my techs, as well as for our clients to use as a point of contact and also for remote access

**Official Response from Gil Givoni:**

> Thanks for the great feedback! We're thrilled to hear Atera is simplifying your toolset and making life easier for your team and clients.

Your suggestion about dashboard visibility for non-licensed users is a great one—would love to hear more about it, the use case, how you envision it and assist in turning it into a feature request with our product team!

If you haven’t yet, join us at community.atera.com to connect with me and others and share more great ideas.


## Atera Discussions
  - [How does your pricing compare to the traditional RMM vendors?](https://www.g2.com/discussions/pricing-model-6b81ae90-6f83-4f5f-a664-ea365335a70e) - 1 comment, 2 upvotes
  - [Do you have integration with 3rd party accounting systems such as QuickBooks / Freshbooks / Xero?](https://www.g2.com/discussions/accounting-integration-4651031b-f676-492b-b645-3ceac531b16f) - 1 comment, 1 upvote
  - [Is your Agent Brandable? Can we white label it with our logo?](https://www.g2.com/discussions/white-label) - 1 comment, 1 upvote
  - [What kind of failovers do you have to ensure your end-users do not experience downtime?](https://www.g2.com/discussions/software-stability) - 1 comment, 1 upvote
  - [Can I generate automatically a Service Ticket from an Agent Alert?](https://www.g2.com/discussions/tickets) - 1 comment, 1 upvote

- [View Atera pricing details and edition comparison](https://www.g2.com/products/atera/reviews?filters%5Bsentiment_snippet%5D=1455868&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-14+19%3A01%3A37+-0500&secure%5Bsession_id%5D=17d3c557-a41d-47ae-8449-6ad57eb127ec&secure%5Btoken%5D=247fd82f0cc7f98987b9939f078d9d049ca787eac052e5784d9177bbb7ae4d35&format=llm_user)
## Atera Integrations
  - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews)
  - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews)
  - [Acronis Disaster Recovery](https://www.g2.com/products/acronis-disaster-recovery/reviews)
  - [AnyDesk](https://www.g2.com/products/anydesk/reviews)
  - [Autotask](https://www.g2.com/products/autotask/reviews)
  - [Axcient](https://www.g2.com/products/axcient/reviews)
  - [Axcient x360Cloud](https://www.g2.com/products/axcient-x360cloud/reviews)
  - [Axcient x360Recover](https://www.g2.com/products/axcient-x360recover/reviews)
  - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews)
  - [Azure Virtual Machines](https://www.g2.com/products/azure-virtual-machines/reviews)
  - [Bitdefender Advanced Threat Intelligence](https://www.g2.com/products/bitdefender-advanced-threat-intelligence/reviews)
  - [Bitdefender GravityZone Datacenter Security](https://www.g2.com/products/bitdefender-gravityzone-datacenter-security/reviews)
  - [Bitdefender GravityZone MDR](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews)
  - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews)
  - [Chocolatey](https://www.g2.com/products/chocolatey/reviews)
  - [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews)
  - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews)
  - [Cynet](https://www.g2.com/products/cynet/reviews)
  - [Domotz](https://www.g2.com/products/domotz/reviews)
  - [DUO](https://www.g2.com/products/duo-marketing-communications-duo/reviews)
  - [Emsisoft Anti-Malware](https://www.g2.com/products/emsisoft-anti-malware/reviews)
  - [Emsisoft Business Security](https://www.g2.com/products/emsisoft-business-security/reviews)
  - [ESET PROTECT](https://www.g2.com/products/eset-protect/reviews)
  - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews)
  - [Hudu](https://www.g2.com/products/hudu/reviews)
  - [IRONSCALES](https://www.g2.com/products/ironscales/reviews)
  - [ITBoost](https://www.g2.com/products/itboost/reviews)
  - [IT Glue](https://www.g2.com/products/it-glue/reviews)
  - [Keeper](https://www.g2.com/products/keeper-tax-keeper/reviews)
  - [Keeper Connection Manager](https://www.g2.com/products/keeper-connection-manager/reviews)
  - [Keeper Password Manager](https://www.g2.com/products/keeper-password-manager/reviews)
  - [Keeper Secrets Manager](https://www.g2.com/products/keeper-secrets-manager/reviews)
  - [Malwarebytes for Teams](https://www.g2.com/products/malwarebytes-for-teams/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [Microsoft Teams Webinars](https://www.g2.com/products/microsoft-teams-webinars/reviews)
  - [Miradore Management Suite](https://www.g2.com/products/miradore-management-suite/reviews)
  - [Okta](https://www.g2.com/products/okta/reviews)
  - [PowerShell Studio](https://www.g2.com/products/powershell-studio/reviews)
  - [Rewind Backups](https://www.g2.com/products/rewind-backups/reviews)
  - [ScalePad](https://www.g2.com/products/scalepad-suite/reviews)
  - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews)
  - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Splashtop](https://www.g2.com/products/splashtop/reviews)
  - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews)
  - [TeamViewer](https://www.g2.com/products/teamviewer/reviews)
  - [ThreatDown](https://www.g2.com/products/threatdown/reviews)
  - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews)
  - [Webroot DNS Protection](https://www.g2.com/products/opentext-webroot-dns-protection/reviews)
  - [Webroot Security Awareness Training](https://www.g2.com/products/webroot-security-awareness-training/reviews)
  - [WhatsApp API](https://www.g2.com/products/crunchzapp-whatsapp-api/reviews)
  - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews)
  - [Xero](https://www.g2.com/products/xero/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)
  - [Zomentum Connect](https://www.g2.com/products/zomentum-connect/reviews)
  - [Zomentum e-Sign and Payment](https://www.g2.com/products/zomentum-e-sign-and-payment/reviews)

## Atera Features
**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Additional Functionality**
- Alerts/Notifications
- Patch Prioritization
- Status Tracking
- Audit Management
- Network Wide Management
- Remote Access/Control
- Remote Monitoring & Management
- Vulnerability Scanning
- Activity Tracking
- Policy Management
- Remote Update/Installation
- IT Asset Tracking
- Approval Process Control
- Automatic Patch Deployment
- Access Controls/Permissions
- Customization
- Dashboard
- Patch Testing
- Support Ticket Management
- Automatic Scans
- Active Directory Integration
- Compliance Management
- Application Management
- API
- Risk Assessment
- Scheduling
- Reporting & Statistics
- Maintenance Scheduling
- Generative AI
- Real-Time Updates
- Usage Tracking/Analytics
- AI Copilot
- Patch Management
- Third-Party Integrations
- Server Monitoring
- Real-Time Reporting
- Event Logs
- Service Level Agreement (SLA) Management

**Additional Functionality**
- Search/Filter
- Risk Management
- Generative AI
- Alerts/Notifications
- Compliance Management
- Third-Party Integrations
- Certificate Assessment
- API
- Incident Management
- Automated Containment
- Real-Time Data
- Vulnerability Scanning
- Monitoring
- Policy Management
- Asset Discovery
- Penetration Testing
- Runtime Container Security
- Activity Dashboard
- Security Auditing
- Issue Tracking
- Threat Intelligence
- Patch Management
- Endpoint Management
- Collaboration Tools
- Vulnerability Management
- Goal Setting/Tracking
- Vulnerability Assessment
- Asset Tagging
- Assessment Management
- Access Controls/Permissions
- AI Copilot
- Vulnerability/Threat Prioritization
- Vulnerability Protection
- Risk Assessment
- Reporting/Analytics
- SQL Injections

**Feedback Management**
- Feedback Management

**Proactive Error Detection**
- Proactive Error Detection

**Alerts/Notifications**
- Alerts/Notifications

**Document Management**
- Document Management

**Self Service Portal**
- Self Service Portal

**Autonomous Task Execution**
- Autonomous Task Execution

**Reporting/Analytics**
- Reporting/Analytics

**Security & Compliance**
- Security & Compliance

**Natural Language Processing**
- Natural Language Processing

**Integration into Third Party Applications**
- Integration into Third Party Applications

**AI Agent Configuration**
- AI Agent Configuration

**Adaptive Learning**
- Adaptive Learning

**IT Incident Management**
- IT Incident Management

**Automated Routing**
- Automated Routing

**Service Level Agreement (SLA) Management**
- Service Level Agreement (SLA) Management

**Knowledge Base Integration**
- Knowledge Base Integration

**Support Ticket Management**
- Support Ticket Management

**Workflow Automation**
- Workflow Automation

**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Administration**
- Change Management
- Asset Management
- Reports & Analytics
- IT Asset Management
- Knowledge Management
- Project Management
- Service Level Agreement (SLA) Management
- Task Management
- Service Request Management
- Release Management
- Configuration Management
- Ticket Management
- Workflow Management
- Problem Management
- Incident Management
- Contract/License Management
- Support Ticket Management
- Knowledge Base Management
- Capacity Management
- Availability Management
- Inventory Management

**Inventory Management - Remote Monitoring & Management (RMM)**
- Device Management
- Asset Management
- ITIL Policy Compliance
- User Management
- Task Management
- Issue Management
- Mobile Device Management

**Scope**
- Endpoint Inclusiveness
- Multi-OS Support

**Functionality**
- Performance Monitoring
- Alerting
- Improvement Suggestions
- Multi-Network Capability

**Functionality**
- Artificial Intelligence
- Machine Learning
- Systems Monitoring
- IT Monitoring
- Performance Monitoring

**Asset Inventory**
- Hardware Asset Inventory
- Software Asset Inventory
- Cloud Asset Inventory
- Mobile Asset Inventory
- Asset Discovery

**Responses**
- Personalization
- Route To Human
- Natural Language Understanding (NLU)
- Multi-Language

**Administration**
- Screen Sharing
- File Sharing
- Session Recording
- Unattended Remote Access
- Multi - Session Handling
- Multi-Monitor Support

**Generative AI**
- AI Text Summarization

**Automation - AI Agents**
- Natural Language Processing
- Simulation and Scenario Generation

**Monitoring - Network Monitoring**
- 360-Degree Network Visibility
- Automated Network Discovery
- Real-Time Monitoring
- Bandwidth Monitoring
- IP Address Monitoring
- Server Monitoring
- Multi-Location Monitoring

**Automation - AI IT Agents**
- Document Processing
- Feedback Collection

**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration
- Real-Time Notifications

**System Control**
- Device Control
- Web Control
- Application Control
- Asset Management
- System Isolation

**Analysis**
- Threat Detection

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow
- Customizable Reports

**Monitoring and Management**
- Remote Monitoring
- Asset Tracking
- Application Deployment
- Patch Management
- Asset Tracking
- Deployment Management
- Policy Management
- Configuration Management
- IT Incident Management
- Remediation Management
- Support Ticket Management
- Compliance Management
- Activity Tracking
- Help Desk Management
- Inventory Management
- Contract/License Management
- Vendor Management
- Network Monitoring
- Server Monitoring
- Server Monitoring
- Network Monitoring

**Security**
- Reporting and Alerts
- Endpoint Protection
- Remote Wiping

**Management**
- Performance Baseline
- Data Visualization
- Path Analysis
- Real-Time Data
- Historical Trend Analysis

**Issue Resolution**
- Root Cause Identification
- Proactive Identification
- Resolution Guidance

**Platform**
- Conversation Editor
- Integration
- Human-In-The-Loop
- Drag & Drop Editor
- Human-in-the-loop (HITL)

**Maintenance**
- Remote Reboot
- Remote Printing

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Generation
- Generative AI

**Autonomy -  AI Agents**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

**Analytics - Network Monitoring**
- Predictive Performance Analytics
- Packet & Flow Analysis

**Autonomy - AI IT Agents**
- Adaptive Responses
- Task Execution
- Independent Decision Making
- Problem Solving

**Monitoring and Management - Autonomous Endpoint Management**
- Self-Healing

**Reporting**
- Dashboards
- Time Tracking
- Surveys
- Activity Tracking

**Vulnerability Prevention**
- Endpoint Intelligence
- Firewall
- Malware Detection

**Platform**
- Unified Communications Platform
- Remote Access
- ITIL Policy Compliance
- Asset Tracking
- IT Knowledge Management
- IT Asset Management
- Activity Tracking

**IT Operations & Workflow - Remote Monitoring & Management (RMM)**
- Workflow Management

**Management**
- Device Enrollment
- Device Configuration
- Device Compliance
- Usage Information
- Data Separation

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation
- Real-Time Reporting

**Management**
- System Integration

**Communication **
- VoIP
- Video Conference Call
- Screen Annotations

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Security - Network Monitoring**
- Encrypted Data Transmission
- Zero Trust and Identity Management
- Integrated Network Security
- Service Level Agreement (SLA) Management
- Asset Lifecycle Management
- Application Management
- Configuration Management
- Data Storage Management
- Calendar Management
- Workflow Management
- Compliance Management
- Inventory Management
- Remote Monitoring & Management
- Capacity Management
- Change Management
- User Management
- Configuration Management
- User Management
- Remote Monitoring & Management
- Capacity Management
- Compliance Management
- Service Level Agreement (SLA) Management
- Remediation Management
- Network Resource Management
- Patch Management

**IT Ticket Management - AI IT Agents**
- Ticket Status Updates
- Ticket Assignment
- Automated Ticket Creation

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - IT Asset Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Additional Functionality**
- Agent Collaboration
- Data Governance
- Prompt Engineering
- Feedback Management
- For No-Code Development
- Version Control
- Role-Based Permissions
- Dynamic Modeling
- API
- Memory Management
- Monitoring
- Scalability
- Cost Management
- Scheduling
- Natural Language Interface
- Access Controls/Permissions
- Multiple LLM Models
- Integration Management
- Customizable Frameworks
- Pre-built Templates
- Analytics
- Intent Recognition
- Contextual Guidance
- Rules-Based Workflow
- Attended Automation
- Drag & Drop
- For Sales/Marketing
- Generative AI
- Business Process Automation
- AI Copilot
- Third-Party Integrations
- Multi-Channel Communication
- Sentiment Analysis
- Deep Learning
- Code-free Development
- Compliance Management
- Automated Responses
- Knowledge Management
- Transfers/Routing
- Personalization
- Activity Dashboard
- Customer Experience Management
- Virtual Personal Assistant (VPA)
- Chatbot
- Speech Recognition
- Reporting/Analytics
- Task Management
- Customer Engagement
- AI/Machine Learning
- Configurable Workflow
- Unattended Automation
- Conversation Intelligence
- Workflow Automation
- Proactive Error Detection

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access
- Mobile Access

**Security Management**
- Incident Reports
- Security Validation
- Compliance 

**Security**
- Endpoint Protection
- Patch Management
- Disaster Recovery
- Service Management
- Workflow Management
- Remote Monitoring & Management
- Configuration Management
- Task Management
- License Management
- Capacity Management
- Compliance Management
- Service Level Agreement (SLA) Management
- Incident Management

**Service Management**
- Remote Access
- Service Management (Issue Prioritization)
- Ticketing
- Service Level Agreement (SLA) Management
- Remote Access/Control

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Security**
- Data Encryption
- Compliance

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Network Performance - Network Monitoring**
- Dynamic Network Optimization
- Automated Tasks Routing

**IT Support Automation - AI IT Agents**
- Knowledge Base Utilization
- Workflow Automation
- Real-Time Troubleshooting
- User Self-Service Assistance
- Proactive Issue Detection

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations

**Agentic AI - Unified Endpoint Management (UEM)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Additional Functionality**
- Project Management
- Procurement Management
- CMDB
- AI Copilot
- Generative AI
- IT Risk Management
- Service Catalog
- Inventory Management
- Surveys & Feedback
- Chat/Messaging
- Change Management
- Reporting & Statistics
- Task Management
- Email Templates
- Benchmarking
- Localization Automation
- Real-Time Reporting
- Customer Support
- Scheduled/Automated Reports
- Alerts/Escalation
- Release & Deployment
- Email Management
- Contract/License Management
- Workflow Management
- Problem Management
- Analytics
- Service Level Agreement (SLA) Management
- Configuration Management
- API
- IT Asset Management
- Remote Access/Control
- Live Chat
- Customizable Reports
- Incident Management
- Asset Lifecycle Management
- Support Ticket Management
- Customizable Templates
- Customizable Branding

**Additional Functionality**
- Mobile Content Management
- Generative AI
- Remote Access & Monitoring
- Deployment Management
- Policy Management
- Patch Management
- Encryption
- Compliance Management
- Alerts/Notifications
- Configuration Management
- User Management
- Support Ticket Management
- BYOD Management
- AI Copilot
- Mobile Device Management
- Endpoint Management
- App Management
- Access Controls/Permissions
- Workflow Automation

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Device Support**
- Mobile Device Access
- Multi-Platform Support
- Cross-Platform
- Video Support

**AI Automation - Network Monitoring**
- Machine Learning-Based Anomaly Detection
- Self-Healing Networks
- Predictive Network Maintenance

**Agentic AI - Enterprise IT Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- AI/Machine Learning
- Third-Party Integrations

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Resource Allocation & Planning
- Multi-Language

**Agentic AI - Remote Monitoring & Management (RMM)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Active Directory Integration

**Agentic AI - AIOps Platforms**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Additional Functionality**
- Root Cause Analysis
- AI Copilot
- Application Security
- Reporting/Analytics
- Data Aggregation
- Incident Management
- Alerts/Notifications

**Additional Functionality**
- Prioritization
- Service History
- Client Portal
- Customizable Forms
- AI Copilot
- API
- Service Catalog
- Real-Time Notifications
- SSL Security
- Activity Dashboard
- Real-Time Monitoring
- Generative AI
- Surveys & Feedback
- Drag & Drop
- Self Service Portal
- Alerts/Notifications
- Automated Responses
- Customizable Branding
- Customizable Templates
- Support Ticket Tracking
- Automated Routing
- Macros/Templated Responses
- Collaboration Tools
- Multi-Channel Communication
- Reporting & Statistics
- Customizable Fields
- Activity Tracking
- Search
- Alerts/Escalation
- Access Controls/Permissions
- Dashboard Creation
- Remote Access & Monitoring
- Asset Tracking
- Chat/Messaging
- Approval Process Control
- Audit Trail

**Additional Functionality**
- Audit Trail
- Single Sign On
- Security Tools
- Server Monitoring
- Generative AI
- Self Service Portal
- Event Logs
- Maintenance Scheduling
- Data Import/Export
- Personalization and Recommendation
- AI Copilot
- IT Reporting
- Alerts/Notifications
- Access Controls/Permissions
- Issue Auditing
- Dashboard
- API
- Real-Time Notifications
- Real-Time Monitoring
- Workflow Automation

**Additional Functionality**
- Audit Trail
- Build Automation
- Alerts/Notifications
- Scheduling
- Maintenance Scheduling
- Generative AI
- Dashboard
- Endpoint Protection
- API
- Real-Time Reporting
- Billing & Invoicing
- Anti Virus
- Security Tools
- Performance Metrics
- Event Logs
- Self Service Portal
- Real-Time Analytics
- Backup and Recovery
- CRM
- Real-Time Updates
- AI Copilot
- Customizable Reports
- Usage Tracking/Analytics
- Task Scheduling
- Automatic Backup
- Device Auto Discovery
- Vulnerability Scanning
- For MSPs
- Customizable Branding
- Real-time Alerts
- Activity Dashboard
- Real-Time Data
- Access Controls/Permissions
- Reporting/Analytics
- Network Security
- Uptime Reporting

**Performance**
- Reporting

**Agentic AI - Network Monitoring**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations

**Additional Functionality**
- Audit Trail
- Collaboration Tools
- Generative AI
- Mobile Access
- AI Copilot
- Configurable Workflow
- Data Extraction
- Risk Assessment
- Charting
- Compliance Tracking
- Reporting & Statistics
- Self-Updating Maps
- IT Asset Tracking
- Dependency Tracking
- Data Import/Export
- Data Connectors
- Drag & Drop
- Map Exporting
- API
- Color Codes/Icons
- Uptime Reporting
- Document Storage
- Activity Dashboard
- Scheduling
- Event Logs
- Customizable Reports
- Web Traffic Reporting
- Downtime Tracking
- Threshold Alerts
- Simple Network Management Protocol (SNMP)
- Access Controls/Permissions
- Troubleshooting
- Maintenance Scheduling
- Network Mapping
- Performance Metrics
- Dashboard
- Search/Filter
- Vulnerability Scanning
- Virtualization
- Baseline Manager
- Real-Time Notifications
- Mobile Alerts
- Alerts/Escalation
- Bug/Issue Capture
- Mobile Network Troubleshooting
- Issue Auditing
- Customizable Dashboard
- Email Alerts
- Anti Virus
- Diagnostic Tools
- Remote Update/Installation
- Remote Access/Control
- Workflow Automation

**Additional Functionality**
- Remote Monitoring & Management
- AI Copilot
- SSL Security
- File Transfer
- Two-Factor Authentication
- Single Sign On
- Compliance Management
- Collaboration Tools
- Summary Reports
- Activity Dashboard
- Chat/Messaging
- Generative AI
- Session Transfer
- Remote Update/Installation
- Audit Trail
- Customizable Branding
- Server Monitoring
- Real-Time Updates
- Troubleshooting
- Real-Time Monitoring
- Workflow Management
- Multiple User Accounts
- Multi-Channel Communication
- CRM
- Surveys & Feedback
- Activity Tracking
- Self Service Portal
- API
- Support Ticket Management
- Access Controls/Permissions
- Remote Access/Control
- User Management
- Customizable Reports
- Real-Time Notifications
- Video Conferencing
- Diagnostic Tools
- Third-Party Integrations
- Reporting/Analytics

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Management**
- Central Dashboard
- Asset Policy Management
- Risk Management
- Integrations
- User Management
- Support Ticket Management
- Requisition Management
- Inventory Management
- Email Management
- Maintenance Management
- Workflow Management
- Problem Management
- Service Level Agreement (SLA) Management
- Supplier Management
- Procurement Management
- Knowledge Base Management
- Task Management
- Change Management
- Incident Management
- Contract/License Management
- Audit Management
- Configuration Management

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

**Additional Functionality**
- Cost Tracking
- Access Controls/Permissions
- Prioritization
- Customizable Fields
- Data Import/Export
- Asset Tracking
- Customizable Branding
- API
- Alerts/Notifications
- Reporting/Analytics
- Barcode/Ticket Scanning
- Monitoring
- Customizable Forms
- Compliance Tracking
- Data Visualization
- Audit Trail
- AI Copilot
- Self Service Portal
- Customizable Reports

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