1. [Home](https://www.g2.com/) 2. ... 3. [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) 4. [Atera Discussions](https://www.g2.com/products/atera/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7550bcff45895b9a0bd1ebb5c48260a6/atera.png "Product Avatar Image") ![Reward for good Atera reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/37219/medal.svg "Reward for good Atera reviews") ](/products/atera/reviews) [ Atera ](/products/atera/reviews) (1,221)4.6/5 The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com Show More * * * ### 198 Discussions ### 196 Participants ### 77.0 Nps Score Already have Atera? ### All Atera Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 7 years ago Posted by Atera Posted by Atera More Options - [ # What kind of failovers do you have to ensure your end-users do not experience downtime? ](/discussions/software-stability) Software Stability [ Patch Management Software ](https://www.g2.com/tags/patch-management-software)[ network monitoring software ](https://www.g2.com/tags/network-monitoring-software)[ Remote Support Software ](https://www.g2.com/tags/remote-support-software)[ Remote Monitoring & Management (RMM) Software ](https://www.g2.com/tags/remote-monitoring-amp-management-rmm-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Atera+questions+and+get+answers+from+expert+users+in+our+Atera+Discussions+section.&title=Atera+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatera%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Atera+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatera%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatera%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Atera+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatera%2Fdiscuss%3Fpage%3D2%0aAsk+Atera+questions+and+get+answers+from+expert+users+in+our+Atera+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Atera+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatera%2Fdiscuss%3Fpage%3D2%0aAsk+Atera+questions+and+get+answers+from+expert+users+in+our+Atera+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 7 years ago Posted by Atera Posted by Atera More Options - [ # Can I generate automatically a Service Ticket from an Agent Alert? ](/discussions/tickets) Tickets [ Patch Management Software ](https://www.g2.com/tags/patch-management-software)[ network monitoring software ](https://www.g2.com/tags/network-monitoring-software)[ Remote Support Software ](https://www.g2.com/tags/remote-support-software)[ Remote Monitoring & Management (RMM) Software ](https://www.g2.com/tags/remote-monitoring-amp-management-rmm-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Atera+questions+and+get+answers+from+expert+users+in+our+Atera+Discussions+section.&title=Atera+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatera%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Atera+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatera%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatera%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Atera+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatera%2Fdiscuss%3Fpage%3D2%0aAsk+Atera+questions+and+get+answers+from+expert+users+in+our+Atera+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Atera+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatera%2Fdiscuss%3Fpage%3D2%0aAsk+Atera+questions+and+get+answers+from+expert+users+in+our+Atera+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 1 month ago More Options - [ # How do you make Atera easier for non-technical staff to track urgent stalled tickets? ](/discussions/how-do-you-make-atera-easier-for-non-technical-staff-to-track-urgent-stalled-tickets) We support a highly sensitive operation across bookkeeping, tax compliance calendars, and payroll databases, and Atera’s flat per-technician pricing with unlimited endpoints has made budgeting much easier. We also like having RMM, PSA, and ticketing consolidated in a single browser tab instead... [Read more](/discussions/how-do-you-make-atera-easier-for-non-technical-staff-to-track-urgent-stalled-tickets) [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Remote Support Software ](https://www.g2.com/tags/remote-support-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools) [ Remote Monitoring & Management (RMM) Software ](https://www.g2.com/tags/remote-monitoring-management-rmm-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Atera+questions+and+get+answers+from+expert+users+in+our+Atera+Discussions+section.&title=Atera+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatera%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Atera+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatera%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatera%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Atera+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatera%2Fdiscuss%3Fpage%3D2%0aAsk+Atera+questions+and+get+answers+from+expert+users+in+our+Atera+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Atera+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatera%2Fdiscuss%3Fpage%3D2%0aAsk+Atera+questions+and+get+answers+from+expert+users+in+our+Atera+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 5 years ago More Options - [ # I really like it ](/discussions/41393-i-really-like-it) Ifdfdfdfdfdfdfdfdfdfdfdkfdk dfdknkdfndkfndknf knfkdnfkdnkfdn dfsdsfd fdsf dsf dsf ds dsf dsfds dsf dsf dsf dsf dsf Ifdfdfdfdfdfdfdfdfdfdfdkfdk dfdknkdfndkfndknf knfkdnfkdnkfdn dfsdsfd fdsf dsf dsf ds dsf dsfds dsf dsf dsf dsf dsf Ifdfdfdfdfdfdfdfdfdfdfdkfdk dfdknkdfndkfndknf knfkdnfkdnkfdn... [Read more](/discussions/41393-i-really-like-it) [ Endpoint Management Software ](https://www.g2.com/tags/endpoint-management-software)[ network monitoring software ](https://www.g2.com/tags/network-monitoring-software)[ Remote Support Software ](https://www.g2.com/tags/remote-support-software)[ Patch Management Software ](https://www.g2.com/tags/patch-management-software) [ Remote Monitoring & Management (RMM) Software ](https://www.g2.com/tags/remote-monitoring-amp-management-rmm-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Atera+questions+and+get+answers+from+expert+users+in+our+Atera+Discussions+section.&title=Atera+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatera%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Atera+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatera%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatera%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Atera+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatera%2Fdiscuss%3Fpage%3D2%0aAsk+Atera+questions+and+get+answers+from+expert+users+in+our+Atera+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Atera+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatera%2Fdiscuss%3Fpage%3D2%0aAsk+Atera+questions+and+get+answers+from+expert+users+in+our+Atera+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 6 years ago More Options - [ # Will Atera develop functions to allow admin manage the mobile devices? ](/discussions/28914-will-atera-develop-functions-to-allow-admin-manage-the-mobile-devices) More and more people start to use mobile devices to do their work such as email and connferecen and even trading. We now have the needs to manage not only computers but also mobile phone and tablets. [ Patch Management Software ](https://www.g2.com/tags/patch-management-software)[ network monitoring software ](https://www.g2.com/tags/network-monitoring-software)[ Remote Support Software ](https://www.g2.com/tags/remote-support-software)[ Remote Monitoring & Management (RMM) Software ](https://www.g2.com/tags/remote-monitoring-amp-management-rmm-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Atera+questions+and+get+answers+from+expert+users+in+our+Atera+Discussions+section.&title=Atera+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatera%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Atera+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatera%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatera%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Atera+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatera%2Fdiscuss%3Fpage%3D2%0aAsk+Atera+questions+and+get+answers+from+expert+users+in+our+Atera+Discussions+section.) 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Answer a few questions to help the Atera community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fatera%2Fdiscuss%3Fpage%3D2%26small_ask%3Datera) No ## Top Contributors in Atera 1 EN Loading... ### [Eyal N.](https://www.g2.com/users/1f74ebf9-51f1-492e-8538-b3a22fcc3066 "Eyal N.") User Acquisition Team Lead 5 pts 2 DM Loading... ### [Dragoș M.](https://www.g2.com/users/da1f3867-da02-4030-a690-670db47c4a9d "Dragoș M.") 1 pt 3 DM Loading... ### [Drew M.](https://www.g2.com/users/20f44f03-c7c0-454f-afa4-5596f1311cf2 "Drew M.") CEO / Principal 1 pt 4 ![Jonathan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan K.") JK Loading... ### [Jonathan K.](https://www.g2.com/users/4f362667-bb8c-4059-bd69-b4999c5e968d "Jonathan K.") 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