# Best IT Alerting Software

## How Many IT Alerting Software Products Does G2 Track?

**Total Products under this Category:** 123

### Category Stats (Aug 2026)

- **Average Rating:** 4.55/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Motadata ObserveOps (+1.28%) - Among all products in this category, Motadata ObserveOps recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank IT Alerting Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 14,600+ Authentic Reviews
- 123+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for IT Alerting Software
 ![G2 Grid® for IT Alerting Software plotting products by satisfaction and market presence](https://www.g2.com/categories/it-alerting/grids.png?focus%5B%5D=27129&focus%5B%5D=27540&focus%5B%5D=13665&focus%5B%5D=3824&focus%5B%5D=5346&focus%5B%5D=17254&focus%5B%5D=70896&focus%5B%5D=99293)

Highlighted products: xMatters, IBM Instana, Site24x7, Datadog, UptimeRobot, PagerDuty, Uptime.com, and Xurrent IMR.

Underlying data: [Grid® JSON](https://www.g2.com/categories/it-alerting/grids.json?focus%5B%5D=xmatters&focus%5B%5D=ibm-instana&focus%5B%5D=site24x7&focus%5B%5D=datadog&focus%5B%5D=uptimerobot&focus%5B%5D=pagerduty&focus%5B%5D=uptime-com&focus%5B%5D=xurrent-imr)

**Sponsored**

### Datadog

Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack. Datadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration, drive collaboration among development, operations, security and business teams, accelerate time to market for applications, reduce time to problem resolution, secure applications and infrastructure, understand user behavior and track key business metrics.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1236&secure%5Bchosen_at%5D=2026-08-01T08%3A37%3A07Z&secure%5Bdisplayable_resource_id%5D=1236&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1236&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3824&secure%5Bresource_id%5D=1236&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fit-alerting%3Fopen_modal_url%3D%252Fproducts%252Fatatus%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fit-alerting%2526source%253Dcategory&secure%5Btoken%5D=3bf88ae5bb6e63408418c5bbc6c190040920029ca0f724569fec656fdecfd660&secure%5Burl%5D=https%3A%2F%2Fwww.datadoghq.com%2Fdg%2Fmonitor%2Ffree-trial-g2%2F%3Futm_source%3Dg2crowd%26utm_medium%3Dreview-site%26utm_campaign%3Ddg-coreplatform-multi-ww-en-g2&secure%5Burl_type%5D=custom_url)

### [xMatters](https://www.g2.com/products/xmatters/reviews)

xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters.

**Average Rating:** 4.5/5.0

**Total Reviews:** 768

#### How Do G2 Users Rate xMatters?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.1/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.9/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind xMatters?

- **Seller:** [Everbridge](https://www.g2.com/sellers/everbridge)
- **Company Website:** www.everbridge.com
- **Year Founded:** 2002
- **HQ Location:** Vienna, VA
- **Twitter:** @Everbridge  
4,786 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4dfea575b77455a8e7892fffee701411f8983277b7fd4accc12c0de5f667bbcd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F33883&secure%5Burl_type%5D=linkedin_company_website)  
1,609 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Incident Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 58% Large, 27% Medium

#### What Do G2 Reviewers Say About xMatters?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **reliable and fast incident notifications** of xMatters, streamlining communication during critical moments.
- Users appreciate the **ease of use** of xMatters, benefiting from streamlined communication and task automation in incident management.
- Users appreciate the **consistent communication and robust notifications** of xMatters, enhancing incident response and collaboration.
- Users value the **powerful automation** features of xMatters, simplifying complex tasks and enhancing incident management efficiency.
- Users value the **timely notification alerts** from xMatters, enhancing their responsiveness and operational efficiency.

##### Cons

- Users find the **learning curve complicated** , making initial setup and configuration time-consuming and challenging.
- Users find the **steep learning curve** of xMatters challenging, especially during initial setup and configuration.
- Users find that **alert issues** with xMatters lead to scheduling complications and frustrating delays in urgent notifications.
- Users face a **complex setup** process with a steep learning curve, making initial configuration challenging.
- Users find the **difficult setup** of notification workflows time-consuming, impacting early adoption and requiring careful attention to details.

#### What Are Recent G2 Reviews of xMatters?

**["No-Code Flow Designer and Reliable Multi-Channel Escalations"](https://www.g2.com/survey_responses/xmatters-review-12874202)**

**Rating:** 5.0/5.0 stars

_— Zuhaib I._

[Read full review](https://www.g2.com/survey_responses/xmatters-review-12874202)

**["X-Matters Makes 2 AM Escalations Effortless with Reliable Multi-Channel Alerts"](https://www.g2.com/survey_responses/xmatters-review-12974416)**

**Rating:** 5.0/5.0 stars

_— Alexander P._

[Read full review](https://www.g2.com/survey_responses/xmatters-review-12974416)

#### What Are G2 Users Discussing About xMatters?

- [What is xMatters used for?](https://www.g2.com/discussions/what-is-xmatters-used-for) - 1 comment

### [Site24x7](https://www.g2.com/products/site24x7/reviews)

ManageEngine Site24x7 offers unified cloud monitoring for DevOps and IT operations within small to large organizations. The solution monitors the experience of real users accessing websites and applications from desktop and mobile devices. In-depth monitoring capabilities enable DevOps teams to monitor and troubleshoot applications, servers and network infrastructure, including private and public clouds. End-user experience monitoring is done from more than 100 locations across the world and various wireless carriers.

**Average Rating:** 4.6/5.0

**Total Reviews:** 433

#### How Do G2 Users Rate Site24x7?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.7/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.8/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Site24x7?

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho  
137,880 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website)  
30,766 employees on LinkedIn®
- **Phone:** +1 (888) 900-9646 

#### Who Uses This Product?

- **Who Uses This:** CEO, CTO
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 45% Medium, 42% Small

#### What Do G2 Reviewers Say About Site24x7?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Site24x7, benefiting from its simple interface and helpful support.
- Users appreciate the **single pane of glass visibility** that seamlessly connects website and server metrics, saving time effortlessly.
- Users appreciate the **real-time monitoring** capabilities of Site24x7, making performance tracking simple and efficient.
- Users value the **vast monitoring options** of Site24x7, allowing easy management of multiple resources from one interface.
- Users love the **easy setup and extensive visibility** of Site24x7, making network monitoring efficient and straightforward.

##### Cons

- Users report **missing alerts** and challenges with interfaces, impacting event monitoring efficiency and effectiveness.
- Users find the **tool integration process complex** , leading to confusion due to the multitude of options available.
- Users find the pricing of Site24x7 to be **expensive** , particularly for smaller businesses needing flexibility.
- Users find the **learning curve for advanced features** of Site24x7 can be steep and daunting.
- Users find the **UI poorly designed** , noting it lacks intuitiveness and feels outdated, affecting overall usability.

#### What Are Recent G2 Reviews of Site24x7?

**["Reliable All-in-One Infrastructure Monitoring"](https://www.g2.com/survey_responses/site24x7-review-13181155)**

**Rating:** 5.0/5.0 stars

_— Anees S._

[Read full review](https://www.g2.com/survey_responses/site24x7-review-13181155)

**["Site24x7: Unified Monitoring with Smart AI Alerts and Root-Cause Insights"](https://www.g2.com/survey_responses/site24x7-review-13054966)**

**Rating:** 5.0/5.0 stars

_— Ravi R._

[Read full review](https://www.g2.com/survey_responses/site24x7-review-13054966)

#### What Are G2 Users Discussing About Site24x7?

- [What is the use of network monitoring tool?](https://www.g2.com/discussions/what-is-the-use-of-network-monitoring-tool)
- [What is Site24x7?](https://www.g2.com/discussions/what-is-site24x7) - 1 comment
- [What are the key features of network monitoring tool?](https://www.g2.com/discussions/what-are-the-key-features-of-network-monitoring-tool)
- [What is the use of Site24x7?](https://www.g2.com/discussions/what-is-the-use-of-site24x7) - 1 comment

### [IBM Instana](https://www.g2.com/products/ibm-instana/reviews)

IBM Instana, now part of the Concert platform, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Instana ingests all observability metrics, traces each request, profiles every process, and updates application dependency maps in real-time to deliver the context and actionable feedback needed by DevOps to optimize application performance, enable innovation and mitigate risk to help them add value and efficiency to the pipeline. IBM Instana is available on AWS Marketplace.

**Average Rating:** 4.4/5.0

**Total Reviews:** 469

#### How Do G2 Users Rate IBM Instana?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.6/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.6/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind IBM Instana?

- **Seller:** [IBM](https://www.g2.com/sellers/ibm)
- **Company Website:** www.ibm.com
- **Year Founded:** 1911
- **HQ Location:** Armonk, New York, United States
- **Twitter:** @IBMSecurity  
74,660 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=14b544adaece4fdbc987f1d7f7028048c22259946811200cc751263825586af9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1009%2F&secure%5Burl_type%5D=linkedin_company_website)  
328,202 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, System Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 41% Medium, 36% Large

#### What Do G2 Reviewers Say About IBM Instana?

_AI-generated summary from verified user reviews_

##### Pros

- Users find IBM Instana's **ease of use** remarkable, simplifying complex application monitoring and providing excellent support.
- Users value the **effortless monitoring** with IBM Instana, relishing real-time visibility and automatic service mapping.
- Users appreciate the **real-time monitoring** capabilities of IBM Instana, making root cause analysis effortless and efficient.
- Users appreciate the **effortless monitoring capabilities** of IBM Instana, enhancing visibility and simplifying application management.
- Users find the **easy setup** of IBM Instana allows effortless monitoring and quick real-time insights without manual configurations.

##### Cons

- Users find the pricing of IBM Instana to be **expensive** , especially as their infrastructure scales.
- Users encounter **busy UI issues** that complicate data analysis and require time to acclimate fully.
- Users find the **learning curve steep** , making setup and customization more challenging than with other monitoring tools.
- Users find the **difficult learning curve** of IBM Instana challenging, especially for new users navigating the interface.
- Users note the **expensive pricing** of IBM Instana, especially as infrastructure scales, which can be a concern.

#### What Are Recent G2 Reviews of IBM Instana?

**["Powerful Analytics and Automation Drive Exceptional Performance"](https://www.g2.com/survey_responses/ibm-instana-review-12064579)**

**Rating:** 4.5/5.0 stars

_— Konjengbam M._

[Read full review](https://www.g2.com/survey_responses/ibm-instana-review-12064579)

**["Comprehensive Monitoring, Steep Learning Curve"](https://www.g2.com/survey_responses/ibm-instana-review-13089173)**

**Rating:** 4.5/5.0 stars

_— Aleksander M._

[Read full review](https://www.g2.com/survey_responses/ibm-instana-review-13089173)

#### What Are G2 Users Discussing About IBM Instana?

- [What is Application Performance Monitoring (APM)?](https://www.g2.com/discussions/what-is-application-performance-monitoring-apm) - 2 comments
- [What is Instana?](https://www.g2.com/discussions/instana-what-is-instana)
- [What is Instana?](https://www.g2.com/discussions/what-is-instana) - 2 comments

### [Datadog](https://www.g2.com/products/datadog/reviews)

Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack. Datadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration, drive collaboration among development, operations, security and business teams, accelerate time to market for applications, reduce time to problem resolution, secure applications and infrastructure, understand user behavior and track key business metrics.

**Average Rating:** 4.4/5.0

**Total Reviews:** 715

#### How Do G2 Users Rate Datadog?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.4/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.2/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Datadog?

- **Seller:** [Datadog](https://www.g2.com/sellers/datadog)
- **Company Website:** www.datadoghq.com
- **Year Founded:** 2010
- **HQ Location:** New York
- **Twitter:** @datadoghq  
51,207 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1b0942496e12618acadaab3a1601417c9f0d1941be094e2cefb0d89c606e73b5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1066442%2F&secure%5Burl_type%5D=linkedin_company_website)  
9,386 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, DevOps Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 47% Medium, 34% Large

#### What Do G2 Reviewers Say About Datadog?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Datadog, appreciating intuitive dashboards and seamless integrations for monitoring.
- Users value the **user-friendly monitoring features** of Datadog, appreciating its intuitive dashboards and quick integrations.
- Users value the **real-time monitoring** capabilities of Datadog, enhancing their operational awareness and response times.
- Users appreciate the **user-friendly interface** and **robust features** of Datadog for seamless monitoring and integration.
- Users value the **intuitive dashboard creation** in Datadog, making monitoring easy and effective across various environments.

##### Cons

- Users feel that Datadog's pricing is **expensive** , suggesting it should be more affordable for better access.
- Users find the **learning curve steep** , with many features overwhelming and requiring a higher level of experience.
- Users find the **pricing issues** of Datadog concerning, citing high costs that escalate unpredictably with added features.
- Users feel the **cost is too high** , especially as expenses can scale unpredictably with additional features and logs.
- Users report a **steep learning curve** with Datadog, finding setup and usage challenging for newcomers.

#### What Are Recent G2 Reviews of Datadog?

**["Faster incident detection and root-cause analysis, leading to better customer experience."](https://www.g2.com/survey_responses/datadog-review-12850013)**

**Rating:** 4.5/5.0 stars

_— Bertrand P._

[Read full review](https://www.g2.com/survey_responses/datadog-review-12850013)

**["Datadog: Unified Logs, Metrics & Traces for Real-Time Visibility and Faster Debugging"](https://www.g2.com/survey_responses/datadog-review-13049319)**

**Rating:** 4.5/5.0 stars

_— Anshul S._

[Read full review](https://www.g2.com/survey_responses/datadog-review-13049319)

#### What Are G2 Users Discussing About Datadog?

- [How good is Datadog?](https://www.g2.com/discussions/how-good-is-datadog)
- [Does Datadog use AWS?](https://www.g2.com/discussions/does-datadog-use-aws) - 2 comments
- [What can Datadog monitor?](https://www.g2.com/discussions/what-can-datadog-monitor)
- [What is the use of Datadog?](https://www.g2.com/discussions/what-is-the-use-of-datadog) - 3 comments

### [UptimeRobot](https://www.g2.com/products/uptimerobot/reviews)

The free online uptime monitoring service with an App available for iOS and Android (https://uptimerobot.com). With the Free Plan, you can monitor up to 50 URLs, check for the content of a website (using the keyword monitor), ping your server or monitor your ports in 5-minute intervals. You can create a status page to showcase your uptime. SMS or Call alerts can be bought anytime. Receive notifications via email, phone call, SMS, or integrations like Microsoft Teams, Telegram, Slack, Twitter, Zapier, Pagerduty, Splunk On-Call, Pushbullet, Webhooks, Google Chat, or Pushover. Upgrade to Pro to get more monitors, 1-minute intervals, unlimited status pages that you can customize, share announcements on your status page to which your customers can subscribe and receive them via email. With the Pro Plan, you can monitor SSL certificates or use the Heartbeat monitor to keep an eye on your cron jobs. Adjust and manage your monitoring with maintenance windows or advanced notifications, to avoid getting alerts during maintenance, or to receive notifications after a certain time of downtime.

**Average Rating:** 4.7/5.0

**Total Reviews:** 298

#### How Do G2 Users Rate UptimeRobot?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.6/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind UptimeRobot?

- **Seller:** [Uptime Robot](https://www.g2.com/sellers/uptime-robot)
- **Year Founded:** 2010
- **HQ Location:** Sliema, Malta
- **Twitter:** @uptimerobot  
17,426 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4cecfc716b2cfdc092477b5c1bff8265af7acba6ee506bd69b58fc89279313b4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9396064%2F&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, CTO
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 71% Small, 19% Medium

#### What Do G2 Reviewers Say About UptimeRobot?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **immediate notifications** from UptimeRobot, enabling proactive issue management and enhancing overall customer service.
- Users find the **easy setup** process of UptimeRobot efficient, enabling quick monitoring without complexities.
- Users value the **quick monitoring and notifications** of UptimeRobot, ensuring they stay informed about website status changes.
- Users find UptimeRobot's interface **easy to use** , enabling quick setup and efficient monitoring with timely notifications.
- Users praise UptimeRobot for its **reliability** , ensuring applications stay online and issues are promptly addressed.

##### Cons

- Users are frustrated by **inadequate notifications** , receiving multiple emails and experiencing missed alerts during downtime.
- Users find the **free plan limitations** of UptimeRobot restrictive, lacking features like shorter monitoring intervals and more detailed data.
- Users find the pricing **expensive** and the lack of customizable alerts frustrating, especially for external notifications.
- Users find the **poor UI** of UptimeRobot frustrating, leading to confusion and hindering overall user experience.
- Users find UptimeRobot's **limited monitoring capabilities** inadequate for internal parameters and complex needs.

#### What Are Recent G2 Reviews of UptimeRobot?

**["Simple, Reliable Uptime Monitoring That Just Works"](https://www.g2.com/survey_responses/uptimerobot-review-12671436)**

**Rating:** 4.0/5.0 stars

_— Javier C._

[Read full review](https://www.g2.com/survey_responses/uptimerobot-review-12671436)

**["Simple, Reliable Monitoring with Instant Alerts—A Daily Essential"](https://www.g2.com/survey_responses/uptimerobot-review-12541129)**

**Rating:** 5.0/5.0 stars

_— maha n._

[Read full review](https://www.g2.com/survey_responses/uptimerobot-review-12541129)

#### What Are G2 Users Discussing About UptimeRobot?

- [What are the benefits and drawbacks of using UptimeRobot for website uptime monitoring?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-uptimerobot-for-website-uptime-monitoring) - 1 comment
- [Where is UptimeRobot located?](https://www.g2.com/discussions/where-is-uptimerobot-located) - 1 comment
- [Is UptimeRobot down?](https://www.g2.com/discussions/is-uptimerobot-down)
- [How do I cancel UptimeRobot?](https://www.g2.com/discussions/how-do-i-cancel-uptimerobot) - 1 upvote
- [How do I use UptimeRobot?](https://www.g2.com/discussions/how-do-i-use-uptimerobot)

### [PagerDuty](https://www.g2.com/products/pagerduty/reviews)

PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial

**Average Rating:** 4.5/5.0

**Total Reviews:** 948

#### How Do G2 Users Rate PagerDuty?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.9/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.6/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind PagerDuty?

- **Seller:** [PagerDuty](https://www.g2.com/sellers/pagerduty)
- **Company Website:** www.pagerduty.com
- **Year Founded:** 2009
- **HQ Location:** San Francisco, CA
- **Twitter:** @pagerduty  
24,689 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=939d4e3ae38c9948c223fac14287559f3202cb25d6188d5a010904c292c7c1f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F482819%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,267 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 44% Medium, 38% Large

#### What Do G2 Reviewers Say About PagerDuty?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automated and priority-based notifications** from PagerDuty, enhancing incident response and reducing resolution time.
- Users value the **automated and priority-based notifications** of PagerDuty, ensuring timely responses and reducing downtime.
- Users praise the **ease of integration and reliable management** of alerts with PagerDuty's intuitive features.
- Users appreciate the **ease of use** of PagerDuty, enjoying intuitive features and seamless incident management.
- Users value the **easy integrations** with various tools like Slack and AWS, enhancing collaboration and incident management.

##### Cons

- Users find the **alert issues** in PagerDuty lead to confusion and limits on workflow customization, impacting efficiency.
- Users find the **pricing to be high** , especially for small teams and features that should be included in one plan.
- Users find the **complexity of the interface** in PagerDuty challenging, particularly for new users navigating the system.
- Users often find the **inefficient alert system** overwhelming, leading to unnecessary disruptions and complexity in management.
- Users find the **UI complex** and sometimes clunky, especially challenging for new users navigating through it.

#### What Are Recent G2 Reviews of PagerDuty?

**["Stay on top of your incident management alerts on the Go!"](https://www.g2.com/survey_responses/pagerduty-review-9920149)**

**Rating:** 4.5/5.0 stars

_— Joshua O._

[Read full review](https://www.g2.com/survey_responses/pagerduty-review-9920149)

**["Technical efficiency approach"](https://www.g2.com/survey_responses/pagerduty-review-12856233)**

**Rating:** 4.0/5.0 stars

_— Johnny C._

[Read full review](https://www.g2.com/survey_responses/pagerduty-review-12856233)

#### What Are G2 Users Discussing About PagerDuty?

- [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) - 2 comments
- [Who are PagerDuty competitors?](https://www.g2.com/discussions/who-are-pagerduty-competitors)
- [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) - 1 comment
- [Who uses PagerDuty?](https://www.g2.com/discussions/who-uses-pagerduty)
- [What is PagerDuty software?](https://www.g2.com/discussions/what-is-pagerduty-software)

### [Uptime.com](https://www.g2.com/products/uptime-com/reviews)

Uptime.com provides comprehensive, unified visibility into the availability and performance of critical services. Monitoring tools empower engineering, operations and SRE teams to maintain oversight of their web stack and respond to outages through customizable alerting channels. Uptime.com offers a broad set of monitoring capabilities, including web, network, and email. API and transaction checks offer synthetic monitoring to perform multi-step validations of critical flows and services. Monitor public and private resources through a unified interface that streamlines configuration and alerting. Set up and customize Status Pages with your company branding to communicate incidents and maintenance to both customers and internal teams. Provide a single-page overview that shows your overall service health at a glance. Robust and customizable SLA reporting allows stakeholders to stay informed on incidents and downtime. Scheduled Reports send a breakdown of monitoring status at your chosen frequency and timing. Simple & intuitive industry leading Enterprise-grade features delivered at a fair price, that are continuously improving. Used by small and large businesses, Uptime.com's services scale to any organizational size and structure. G2, Sourceforge and TechRadar Pro have recognized Uptime.com as one of the world’s best uptime monitors for several consecutive years, including current awards.

**Average Rating:** 4.6/5.0

**Total Reviews:** 376

#### How Do G2 Users Rate Uptime.com?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Uptime.com?

- **Seller:** [Uptime.com](https://www.g2.com/sellers/uptime-com)
- **Company Website:** www.Uptime.com
- **Year Founded:** 2013
- **HQ Location:** Longboat Key, Florida
- **Twitter:** @UptimeDotCom  
1,244 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=414a15fdec6bf0091bac92d1e8897f83ea0c1286893be002bc55d1d938187a45&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F27454224%2F&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CTO, Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 40% Medium, 37% Small

#### What Do G2 Reviewers Say About Uptime.com?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive UI** of Uptime.com, simplifying integration and monitoring for seamless functionality.
- Users appreciate the **easy setup** of Uptime.com, allowing for quick and efficient monitoring implementation without complications.
- Users appreciate the **reliable and timely notifications** from Uptime.com, enhancing their monitoring and operational efficiency.
- Users appreciate the **real-time monitoring services** of Uptime.com, enhancing system health management effortlessly and effectively.
- Users value the **reliable monitoring** capabilities of Uptime.com, ensuring they stay updated on system performance effortlessly.

##### Cons

- Users find the **complex configuration** process tedious, leading to challenges in SSL monitoring and overall usability.
- Users find Uptime.com to be **expensive** , which poses challenges for small businesses and startups on a tight budget.
- Users experience **notification issues** with Uptime.com, facing false alerts and limited customization for alerts.
- Users express concern over **inadequate notifications** , facing issues with false alerts and limited customization for alert preferences.
- Users find the **learning curve for advanced features** of Uptime.com a bit challenging, but tutorials help significantly.

#### What Are Recent G2 Reviews of Uptime.com?

**["All-in-One Monitoring Platform: Uptime, Synthetic & API Checks, Alerts, Reports, and RUM"](https://www.g2.com/survey_responses/uptime-com-review-12966607)**

**Rating:** 5.0/5.0 stars

_— Carlo Joseph P._

[Read full review](https://www.g2.com/survey_responses/uptime-com-review-12966607)

**["Easy to setup, nice dashboards and good integrations"](https://www.g2.com/survey_responses/uptime-com-review-13102088)**

**Rating:** 5.0/5.0 stars

_— Verified User in Internet_

[Read full review](https://www.g2.com/survey_responses/uptime-com-review-13102088)

#### What Are G2 Users Discussing About Uptime.com?

- [What is Uptime.com used for?](https://www.g2.com/discussions/what-is-uptime-com-used-for)

### [Xurrent IMR](https://www.g2.com/products/xurrent-imr/reviews)

Xurrent IMR (Incident Management and Response) is an end-to-end platform designed to help infrastructure and support teams manage the full incident response lifecycle — from the first alert to the final post-mortem. Built for speed, clarity, and operational accountability, it gives on-call teams the structure they need to respond decisively when systems fail. At its core, Xurrent IMR brings together alert correlation, on-call scheduling, task delegation, and SLA compliance into a single, unified workflow. Rather than stitching together multiple point solutions, teams get a coherent system that handles every stage of incident response without context-switching. Key capabilities include: Intelligent alert routing and correlation: Custom routing rules and alert context surface the right information at the right time, helping teams accelerate root cause analysis and reduce noise. On-call management with escalation policies: Fully customizable schedules and escalation chains ensure incidents are acknowledged and resolved within SLA thresholds, with no gaps in coverage. Incident roles, task templates, and playbooks: Structured delegation frameworks reduce chaos during high-severity events, ensuring every team member knows their responsibilities before an incident strikes. Response automation: Automated workflows enable self-healing system behaviors, reducing mean time to resolution and minimizing manual intervention for recurring failure patterns. Advanced analytics and reporting: Team, service, and user-level reporting gives engineering and operations leaders the visibility to measure performance, identify gaps, and continuously improve. Xurrent IMR integrates with 150+ monitoring, observability, and ticketing tools — including Datadog, Prometheus, PagerDuty, Splunk, Jira, ServiceNow, Grafana, New Relic, and AWS CloudWatch — making it compatible with the stacks modern infrastructure teams already rely on. Whether managing a distributed engineering organization or a lean operations team, Xurrent IMR provides the coordination layer that turns reactive firefighting into a repeatable, measurable discipline.

**Average Rating:** 4.5/5.0

**Total Reviews:** 192

#### How Do G2 Users Rate Xurrent IMR?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.8/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.1/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Xurrent IMR?

- **Seller:** [Xurrent](https://www.g2.com/sellers/xurrent)
- **Company Website:** www.xurrent.com
- **Year Founded:** 2010
- **HQ Location:** Santa Barbara, US
- **Twitter:** @4me  
250 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b32f9214e90dab74973cbde38ad788cfccabe9b8d5f3a6fb5bbeade42b9a5a3b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxurrent%2F&secure%5Burl_type%5D=linkedin_company_website)  
174 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 49% Medium, 27% Small

#### What Do G2 Reviewers Say About Xurrent IMR?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Zenduty's **ease of use** exceptional, praising its simple implementation and intuitive interface.
- Users appreciate the **easy handling of alerts** in Xurrent IMR, benefiting from effective communication and integration options.
- Users appreciate the **seamless integrations** with various systems, enhancing functionality and user experience in Xurrent IMR.
- Users commend the **excellent and responsive customer support** of Xurrent IMR, enhancing their overall experience.
- Users value the **smooth and responsive UI** of Xurrent IMR, finding it simple and easy to use.

##### Cons

- Users feel the **missing features** in the Xurrent IMR limit its capabilities and hinder a better experience.
- Users face **notification issues** with Xurrent IMR, including spam calls and ungrouped alerts affecting user awareness and experience.
- Users struggle with **scheduling issues** in Xurrent IMR, finding the interface unintuitive and unnecessarily complex.
- Users find the **learning curve steep** , especially for those unfamiliar with incident management or the confusing interface.
- Users note **feature issues** with navigation and automation, which hinder the overall user experience with Xurrent IMR.

#### What Are Recent G2 Reviews of Xurrent IMR?

**["Fast, Reliable Alerting with Smooth Shift Rotations in Xcurrent IMR (Zenduty)"](https://www.g2.com/survey_responses/xurrent-imr-review-13134339)**

**Rating:** 4.5/5.0 stars

_— Abhishek S._

[Read full review](https://www.g2.com/survey_responses/xurrent-imr-review-13134339)

**["Streamlined Incident Management with Great GCP Integration and Support"](https://www.g2.com/survey_responses/xurrent-imr-review-12908520)**

**Rating:** 4.0/5.0 stars

_— Hatim B._

[Read full review](https://www.g2.com/survey_responses/xurrent-imr-review-12908520)

#### What Are G2 Users Discussing About Xurrent IMR?

- [What is StatusCast used for?](https://www.g2.com/discussions/what-is-statuscast-used-for)
- [What is Zenduty used for?](https://www.g2.com/discussions/what-is-zenduty-used-for) - 1 comment

### [New Relic](https://www.g2.com/products/new-relic/reviews)

New Relic is the all-in-one Intelligent Observability platform built to help engineering and IT teams plan, build, deploy, and run software with confidence. By unifying metrics, events, logs, and traces into a single, secure telemetry cloud, New Relic gives over 25 million engineers real time visibility and AI-powered insights across their entire digital estate, from code to cloud. Designed to replace fragmented point solutions, New Relic consolidates full-stack observability into a single source of truth. The platform brings together Application Performance Monitoring (APM), infrastructure monitoring, log management, digital experience monitoring (DEM), container monitoring, and AIOps into one cohesive interface. Powered by an advanced AI engine, New Relic automatically pairs telemetry data to shift problem solving from reactive debugging to proactive and predictive resolution, helping teams reduce mean time to resolution (MTTR) and eliminate digital disruptions before they impact end users. Equipped with over 500 open source integrations, New Relic seamlessly connects with your existing stack. Coupled with transparent, consumption and user-based pricing, organizations gain full predictability over their costs without sacrificing telemetry depth.

**Average Rating:** 4.4/5.0

**Total Reviews:** 571

#### How Do G2 Users Rate New Relic?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.6/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.4/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind New Relic?

- **Seller:** [New Relic](https://www.g2.com/sellers/new-relic)
- **Company Website:** newrelic.com
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @newrelic  
65,727 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a9eddd984f33572c5efbac2b43c77a680b5f6fb4b0c874a8dc1b10aa32b60f58&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F426253%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,053 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 43% Medium, 30% Large

#### What Do G2 Reviewers Say About New Relic?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **easy and intuitive interface** of New Relic, simplifying navigation and usability significantly.
- Users value the **real-time monitoring** capabilities of New Relic, enhancing their insights and application performance management.
- Users value the **real-time monitoring** capabilities of New Relic, which enhance issue detection and resolution efficiency.
- Users value the **comprehensive observability capabilities** of New Relic, enabling effective monitoring and insight into application performance.
- Users appreciate the **detailed analytics** and customizable dashboards of New Relic, enhancing real-time insights and performance monitoring.

##### Cons

- Users find New Relic's pricing model **expensive** , particularly for teams managing high data volumes or multiple users.
- Users find the **pricing model expensive** for larger teams, particularly when dealing with high data volumes.
- Users find the **steep learning curve** of New Relic challenging, requiring time to fully understand the platform.
- Users find the **complexity** of New Relic's interface and pricing structure daunting, impacting ease of use.
- Users find **difficult learning** curves with NRQL and feature overload, making onboarding and navigation challenging for newcomers.

#### What Are Recent G2 Reviews of New Relic?

**["New Relic User Experience Review"](https://www.g2.com/survey_responses/new-relic-review-10695865)**

**Rating:** 5.0/5.0 stars

_— bhavik m._

[Read full review](https://www.g2.com/survey_responses/new-relic-review-10695865)

**["End-to-End Observability That Makes Troubleshooting Faster"](https://www.g2.com/survey_responses/new-relic-review-13057378)**

**Rating:** 4.5/5.0 stars

_— Ravindra N._

[Read full review](https://www.g2.com/survey_responses/new-relic-review-13057378)

#### What Are G2 Users Discussing About New Relic?

- [What does observability mean?](https://www.g2.com/discussions/what-does-observability-mean)
- [How do you use New Relic?](https://www.g2.com/discussions/how-do-you-use-new-relic)
- [What is full stack visibility?](https://www.g2.com/discussions/what-is-full-stack-visibility) - 2 comments
- [What is New Relic tool used for?](https://www.g2.com/discussions/what-is-new-relic-tool-used-for) - 1 comment

### [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)

Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.

**Average Rating:** 4.3/5.0

**Total Reviews:** 963

#### How Do G2 Users Rate Jira Service Management?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.4/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Jira Service Management?

- **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian)
- **Company Website:** www.atlassian.com
- **Year Founded:** 2002
- **HQ Location:** Sydney and San Francisco
- **Twitter:** @Atlassian  
106,496 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2a96146f2051a6b8a9a49a13db5b2aa2c98263324b90f1bc18b4ceec70d380b0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatlassian&secure%5Burl_type%5D=linkedin_company_website)  
21,081 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 42% Medium, 38% Large

#### What Do G2 Reviewers Say About Jira Service Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** in Jira Service Management, facilitating smooth collaboration across departments and impactful customization.
- Users value the **seamless integration** of Jira Service Management with Atlassian tools, enhancing collaboration across teams.
- Users appreciate the **built-in automation** in Jira Service Management, streamlining tasks like ticket assignment and notifications.
- Users value the **user-friendly ticket management** system that simplifies incident tracking and ensures smooth operations.
- Users appreciate the **tracking ease** of Jira Service Management, highlighting its robust SLA tracking and efficient issue management.

##### Cons

- Users highlight the **steep learning curve** of Jira Service Management, making it challenging for new or non-technical teams.
- Users find the **steep learning curve** of Jira Service Management daunting, making initial setup and configuration challenging.
- Users find the **steep learning curve** of Jira Service Management challenging, hindering adoption for new or non-technical teams.
- Users find the **complex setup** process of Jira Service Management challenging, particularly for new users and non-technical teams.
- Users find the **complex UI** challenging, especially for custom metrics and quick checks, affecting their workflow.

#### What Are Recent G2 Reviews of Jira Service Management?

**["Seamless Jira Integration That Streamlines Service Requests and Support Workflows"](https://www.g2.com/survey_responses/jira-service-management-review-13071435)**

**Rating:** 4.5/5.0 stars

_— Ravindra N._

[Read full review](https://www.g2.com/survey_responses/jira-service-management-review-13071435)

**["Jira Service Management for Efficient Ticket Tracking and Support Workflow"](https://www.g2.com/survey_responses/jira-service-management-review-12817846)**

**Rating:** 5.0/5.0 stars

_— Priyanka B._

[Read full review](https://www.g2.com/survey_responses/jira-service-management-review-12817846)

#### What Are G2 Users Discussing About Jira Service Management?

- [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) - 2 comments, 1 upvote
- [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) - 1 comment
- [Does Jira Service Desk include JIRA software?](https://www.g2.com/discussions/does-jira-service-desk-include-jira-software)
- [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) - 1 comment
- [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) - 2 comments

### [Dynatrace](https://www.g2.com/products/dynatrace/reviews)

Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. Learn more at www.dynatrace.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,234

#### How Do G2 Users Rate Dynatrace?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.7/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Dynatrace?

- **Seller:** [Dynatrace](https://www.g2.com/sellers/dynatrace)
- **Year Founded:** 2005
- **HQ Location:** Boston, MA
- **Twitter:** @Dynatrace  
18,668 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=83c43c7495079d745f57a9f8c381cbe86f78689894d05ac3e6cb0ba76b16494d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F125999%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,060 employees on LinkedIn®
- **Ownership:** NYSE: DT

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 69% Large, 23% Medium

#### What Do G2 Reviewers Say About Dynatrace?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Dynatrace, highlighting its intuitive navigation and quick installation process.
- Users value the **real-time break point feature** for debugging code in production, enhancing their development process.
- Users commend the **quick information gathering** of Dynatrace, enhancing bug detection and overall debugging efficiency.
- Users value the **comprehensive data gathering** capabilities of Dynatrace, enabling efficient bug detection without production interruptions.
- Users find **monitoring** capabilities invaluable for quick insights and timely alerts on system issues, enhancing reliability.

##### Cons

- Users find the **learning curve steep** , with challenges in instrumentation and understanding the system effectively.
- Users are frustrated with **missing features** in Dynatrace, impacting data extraction and overall usability.
- Users find the **complexity of instrumentation** with Dynatrace can hinder effective problem investigation and ease of use.
- Users feel the **UI could be less cluttered** , making navigation and log viewing cumbersome for newcomers.
- Users find the **steep learning curve** of Dynatrace challenging, making it difficult to fully utilize its features.

#### What Are Recent G2 Reviews of Dynatrace?

**["Comprehensive Observability, Excellent AI, but Complex Pricing"](https://www.g2.com/survey_responses/dynatrace-review-13111992)**

**Rating:** 4.0/5.0 stars

_— Vishnu Vardhan N._

[Read full review](https://www.g2.com/survey_responses/dynatrace-review-13111992)

**["Davis AI Delivers Clear Root-Cause Insights and Real-Time User Monitoring"](https://www.g2.com/survey_responses/dynatrace-review-12645823)**

**Rating:** 4.5/5.0 stars

_— Sabina K._

[Read full review](https://www.g2.com/survey_responses/dynatrace-review-12645823)

#### What Are G2 Users Discussing About Dynatrace?

- [What is Dynatrace used for?](https://www.g2.com/discussions/what-is-dynatrace-used-for) - 3 comments
- [How do you use Rookout?](https://www.g2.com/discussions/how-do-you-use-rookout)
- [What is the use of Rookout?](https://www.g2.com/discussions/what-is-the-use-of-rookout)
- [What is offline debugging?](https://www.g2.com/discussions/what-is-offline-debugging)
- [What does Rookout do?](https://www.g2.com/discussions/what-does-rookout-do) - 2 comments

### [Freshservice](https://www.g2.com/products/freshservice/reviews)

Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure. IT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools. Freshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, automates employee service requests, and gives leaders the insights they need to make better decisions. The result isn't just faster service; it's a fundamentally more proactive operation that surfaces and resolves issues before they impact employees.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,297

#### How Do G2 Users Rate Freshservice?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Freshservice?

- **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks)
- **Company Website:** www.freshworks.com
- **Year Founded:** 2010
- **HQ Location:** San Mateo, CA
- **Twitter:** @FreshworksInc  
19,020 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,505 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, IT Director
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 61% Medium, 21% Large

#### What Do G2 Reviewers Say About Freshservice?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Freshservice, appreciating its intuitive design and efficient ticket management.
- Users appreciate the **intuitive interface and extensive features** of Freshservice, simplifying both complex tasks and daily activities.
- Users value the **automation features** of Freshservice, significantly enhancing efficiency and streamlining ticket management processes.
- Users praise the **variety of ticket organization options** in Freshservice, enhancing efficiency and user experience.
- Users value the **intuitive ticket management** in Freshservice, enhancing usability and streamlining internal approval processes.

##### Cons

- Users find the **missing features** in Freshservice frustrating, particularly the lack of intuitive reporting and search functionalities.
- Users find the **limited features** of Freshservice restrictive, impacting the effectiveness of reporting and project management.
- Users find the **learning curve steep** , with complicated configurations and unintuitive reporting features causing frustration.
- Users find **limited customization** options in Freshservice, which can restrict tailoring the system to specific business needs.
- Users find **ticketing issues** frustrating, especially with confusing reporting and difficulty in extracting data for management.

#### What Are Recent G2 Reviews of Freshservice?

**["User-Friendly No-Code Automation with Helpful API Integrations and Reporting"](https://www.g2.com/survey_responses/freshservice-review-13141245)**

**Rating:** 5.0/5.0 stars

_— Shubham C._

[Read full review](https://www.g2.com/survey_responses/freshservice-review-13141245)

**["Clean, Customizable, and Fast—Freshservice Keeps Us Organized"](https://www.g2.com/survey_responses/freshservice-review-13160237)**

**Rating:** 4.5/5.0 stars

_— Enrique L._

[Read full review](https://www.g2.com/survey_responses/freshservice-review-13160237)

#### What Are G2 Users Discussing About Freshservice?

- [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) - 3 comments, 1 upvote

### [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews)

SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibility into hybrid ecosystems, enabling users to monitor and manage both on-premises and cloud environments effectively. By optimizing performance and ensuring availability across distributed hybrid IT infrastructures, SolarWinds Observability supports organizations in navigating the complexities of their IT environments. Targeted at IT professionals and organizations that require robust monitoring capabilities, SolarWinds Observability caters to a wide range of use cases. It is particularly beneficial for businesses operating in hybrid environments, where the integration of on-premises and cloud resources is essential. The solution allows users to gain a holistic view of their networks, applications, databases, and user experiences, thereby facilitating better decision-making and operational efficiency. This is especially crucial in today’s fast-paced digital landscape, where downtime can significantly impact service reliability and customer satisfaction. One of the standout features of SolarWinds Observability is its built-in intelligence powered by AIOps capabilities. This functionality accelerates issue remediation by enabling users to detect, troubleshoot, and resolve problems more efficiently. The advanced predictive analysis and anomaly-based alerts help organizations proactively address potential issues before they escalate, ultimately reducing downtime and enhancing service reliability. Additionally, the solution's log pattern analysis further streamlines the troubleshooting process, allowing IT teams to focus on strategic initiatives rather than being bogged down by operational challenges. SolarWinds Observability offers flexibility in deployment, providing users with the option to choose between self-hosted and SaaS models. The self-hosted option integrates seamlessly with other SolarWinds services, such as security and storage monitoring, while the SaaS option is tailored for deeper monitoring of custom and cloud-based applications. This adaptability ensures that organizations can select the deployment method that best aligns with their operational needs and infrastructure. Moreover, SolarWinds Observability stands out by consolidating multiple monitoring tools into a single, integrated solution. This not only simplifies the monitoring process but also helps organizations reduce costs associated with managing disparate systems. By offering comprehensive visibility across hybrid IT environments, SolarWinds Observability empowers organizations to optimize their operations and enhance overall performance.

**Average Rating:** 4.3/5.0

**Total Reviews:** 823

#### How Do G2 Users Rate SolarWinds Observability?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.2/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind SolarWinds Observability?

- **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc)
- **Company Website:** www.solarwinds.com
- **Year Founded:** 1999
- **HQ Location:** Austin, TX
- **Twitter:** @solarwinds  
19,570 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1765c38bb6352c68352819e76f659e536738a569e70b5125a52a054a2348dc6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F166039%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,824 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Network Engineer, Network Administrator
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 43% Large, 35% Medium

#### What Do G2 Reviewers Say About SolarWinds Observability?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of SolarWinds Observability, appreciating its intuitive interface and unified dashboards.
- Users appreciate the **comprehensive visibility** with SolarWinds Observability, enhancing system management and performance monitoring effortlessly.
- Users appreciate the **visibility** provided by SolarWinds Observability, making system management and performance monitoring effortless.
- Users appreciate the **real-time monitoring** of SolarWinds Observability, which enhances system management and troubleshooting efficiency.
- Users appreciate the **easy-to-read dashboards** of SolarWinds Observability, making monitoring and system management seamless and efficient.

##### Cons

- Users face a **significant learning curve** in leveraging advanced features and navigating the setup and configuration process.
- Users find the **pricing to be steep** , especially with costs increasing rapidly as more features are utilized.
- Users find SolarWinds Observability **not user-friendly** due to a difficult new interface and outdated setup documentation.
- Users face **integration issues** due to limited out-of-the-box support and challenges with setup and custom work.
- Users report **poor customer support** from SolarWinds Observability, with insufficient assistance for integrations and troubleshooting issues.

#### What Are Recent G2 Reviews of SolarWinds Observability?

**["Powerful Database Observability"](https://www.g2.com/survey_responses/solarwinds-observability-review-12663147)**

**Rating:** 4.5/5.0 stars

_— Naveen T._

[Read full review](https://www.g2.com/survey_responses/solarwinds-observability-review-12663147)

**["Highly recommended for organizations looking to modernize their monitoring strategy."](https://www.g2.com/survey_responses/solarwinds-observability-review-13140564)**

**Rating:** 5.0/5.0 stars

_— MJ S._

[Read full review](https://www.g2.com/survey_responses/solarwinds-observability-review-13140564)

#### What Are G2 Users Discussing About SolarWinds Observability?

- [What is SolarWinds Network Performance Monitor used for?](https://www.g2.com/discussions/what-is-solarwinds-network-performance-monitor-used-for) - 2 comments
- [What is SolarWinds NetFlow Traffic Analyzer used for?](https://www.g2.com/discussions/what-is-solarwinds-netflow-traffic-analyzer-used-for) - 1 comment
- [What is SolarWinds Network Configuration Manager used for?](https://www.g2.com/discussions/what-is-solarwinds-network-configuration-manager-used-for)
- [What is SolarWinds Storage Resource Monitor used for?](https://www.g2.com/discussions/what-is-solarwinds-storage-resource-monitor-used-for)
- [What is SolarWinds Log Analyzer used for?](https://www.g2.com/discussions/what-is-solarwinds-log-analyzer-used-for)

### [Rakuten SixthSense Observability](https://www.g2.com/products/rakuten-sixthsense-observability/reviews)

In today's digital landscape, businesses need a powerful and comprehensive Application Performance Monitoring (APM) solution to stay ahead of the curve. Introducing Rakuten SixthSense Observability - a next-generation APM tool that transforms the way you monitor, analyze, and optimize your applications and infrastructure. With its robust suite of features and advanced analytics, Rakuten SixthSense Observability empowers you to proactively identify and resolve issues, streamline operations, and enhance customer experiences. Key Capabilities: • Comprehensive Monitoring and Alerting: Rakuten SixthSense Observability offers end-to-end monitoring of your applications, infrastructure, and network performance. With real-time alerting and customizable dashboards, you can quickly detect issues and gain actionable insights into the health and performance of your systems. • Distributed Tracing and Correlation: Gain full visibility into your application's performance with distributed tracing, which tracks transactions and requests across multiple services and components. This feature helps you identify bottlenecks, latency issues, and errors, making it easier to optimize your application and enhance customer experiences. • Anomaly Detection and Machine Learning: Leverage Rakuten SixthSense's advanced machine learning capabilities to automatically identify unusual patterns and deviations in application performance and resource utilization. This proactive approach enables you to detect and resolve issues before they impact your business and customers. • Advanced Analytics and Visualization: Rakuten SixthSense's rich data visualization and analytics tools allow you to dive deep into your application performance data. Generate custom reports, analyze trends, and uncover hidden patterns that can drive continuous improvement and optimization. • Log Management and Integration: Effortlessly collect, analyze, and store logs from various sources with Rakuten SixthSense's integrated log management feature. This seamless integration enables you to correlate log data with performance metrics and traces, providing a comprehensive understanding of your application's behaviour. • Scalability and Flexibility: Rakuten SixthSense Observability is built to scale with your growing business needs, supporting a wide range of applications, services, and infrastructure. Its flexible architecture allows you to customize the tool to your specific requirements and integrate it with other monitoring and observability solutions. Current Feature set: • Application Performance Monitoring: Full stack visibility across Java, PHP, Node.js, Python, Go and a lot more! Key Features include, Distributed Tracing, Profiling, Database Monitoring • Infrastructure Monitoring: Get a birds-eye view of your infrastructure health and gain granular insights with easy deployment Key Features include Kubernetes, VMs, Web Servers, Cloud Integrations • Digital Experience Monitoring: Improve the end-user experience of your applications mapped with contextual information of application performance metrics • Browser Monitoring: Metrics to optimize end users’ experience and help in improving application performance. • Mobile Monitoring: Monitor crashes, performance & usage metrics for your mobile applications • Synthetic Monitoring: Stimulate end-user transactions using low code, no code test scripts • VM Monitoring: VM monitoring capability lets you view your infrastructure performance and health of servers, virtual machines, containers, databases etc. at a glance. • SixthSense Cognitive Engine: Modern observability and the proactive approach using artificial intelligence. The application uses different AI/ML algorithms that can predict performance metrics with an accuracy of up to 98% and a confidence level of 90%.

**Average Rating:** 4.6/5.0

**Total Reviews:** 52

#### How Do G2 Users Rate Rakuten SixthSense Observability?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.3/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Rakuten SixthSense Observability?

- **Seller:** [Rakuten SixthSense](https://www.g2.com/sellers/rakuten-sixthsense-f1af4c23-8be7-4bf4-a775-a4d50eebce5d)
- **Year Founded:** 2016
- **HQ Location:** Bengaluru, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=56b248cb58d0ee9d638f70976e5e005d45b5ce20f9d29e7f666aae203e30aa49&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frakuten-sixthsense%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®
- **Ownership:** TYO: 4755

#### Who Uses This Product?

- **Who Uses This:** Senior Software Engineer
- **Top Industries:** Information Technology and Services, Computer Games
- **Company Size:** 47% Large, 38% Medium

#### What Do G2 Reviewers Say About Rakuten SixthSense Observability?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **deep visibility** into application performance provided by Rakuten SixthSense, enhancing proactive anomaly detection and decision-making.
- Users appreciate the **efficient alerting system** , enabling quick transitions from alerts to code resolution in one dashboard.
- Users value the **excellent customer support** of Rakuten SixthSense, enhancing their experience with the platform.
- Users appreciate the **ease of use** of Rakuten SixthSense Observability, simplifying troubleshooting with an intuitive interface.
- Users appreciate the **easy implementation** of Rakuten SixthSense Observability, making monitoring and debugging straightforward and efficient.

##### Cons

- Users find the **complex setup** challenging, requiring significant onboarding effort despite responsive support for customization.
- Users find the **poor documentation** of Rakuten SixthSense Observability lacking, hindering effective use and onboarding.
- Users report **false positive alerts** and desire enhanced functionality for timely error record displays and notifications.
- Users note the **inefficient alert system** , citing frequent false positives and lacking desired dashboard reporting features.
- Users feel that **documentation needs improvement** to enhance the overall usability and user experience of the tool.

#### What Are Recent G2 Reviews of Rakuten SixthSense Observability?

**["A very good SAAS monitoring & observability tool"](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-11287792)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Games_

[Read full review](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-11287792)

**["Great monitoring tool!"](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-8230168)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-8230168)

### [Amazon Simple Notification Service (SNS)](https://www.g2.com/products/amazon-simple-notification-service-sns/reviews)

Amazon Simple Notification Service (SNS) is a fully managed messaging service that enables the decoupling of microservices, distributed systems, and serverless applications. It facilitates the seamless transmission of messages from publishers to subscribers through a publish/subscribe (pub/sub) model, supporting a variety of communication protocols. Key Features and Functionality: - Multiple Protocol Support: SNS delivers messages to various endpoints, including Amazon SQS queues, AWS Lambda functions, HTTP/S webhooks, email, SMS, and mobile push notifications. - Message Filtering: Subscribers can define filter policies to receive only relevant messages, reducing unnecessary processing. - Message Batching: Supports publishing multiple messages in a single API request, optimizing throughput and reducing costs. - Message Durability: Ensures high availability by storing messages across multiple, geographically separated servers and data centers. - Security Features: Offers message encryption using AWS Key Management Service (KMS) and supports private communication channels via AWS PrivateLink. Primary Value and User Solutions: Amazon SNS simplifies the development of event-driven applications by providing a reliable and scalable messaging infrastructure. It enables real-time communication between decoupled components, enhancing system resilience and scalability. By supporting multiple delivery protocols and offering features like message filtering and batching, SNS allows developers to build efficient and cost-effective applications. Its integration with other AWS services further streamlines workflows, making it a versatile solution for various messaging needs.

**Average Rating:** 4.3/5.0

**Total Reviews:** 85

#### How Do G2 Users Rate Amazon Simple Notification Service (SNS)?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.7/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.5/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Amazon Simple Notification Service (SNS)?

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud  
2,232,483 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website)  
147,094 employees on LinkedIn®
- **Ownership:** NASDAQ: AMZN

#### Who Uses This Product?

- **Who Uses This:** Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 44% Small, 30% Medium

#### What Do G2 Reviewers Say About Amazon Simple Notification Service (SNS)?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **scalability and cost optimization** of Amazon SNS, enabling efficient storage solutions for various projects.
- Users appreciate the **cost-effective pay-as-you-go pricing** of Amazon SNS, enabling significant savings and optimized usage.
- Users appreciate the **scalability** of Amazon SNS, enabling seamless data handling and flexibility for various needs.
- Users value the **high security** of AWS Cloud Storage, ensuring their data is safe and reliably accessible.
- Users find Amazon SNS **very easy to use** , enhancing team collaboration and simplifying notification management.

##### Cons

- Users find the **complexity of AWS Cloud Storage** daunting, especially for newcomers to cloud services and terminology.
- Users face a **steep learning curve** with AWS Cloud Storage due to its complexity and terminology, especially for beginners.
- Users find the **complexity** of Amazon SNS overwhelming, especially those new to AWS or cloud services.
- Users express concerns about **expensive and unpredictable costs** associated with AWS Cloud Storage that can quickly add up.
- Users experience **slow performance** with SNS, facing delays and frequent logouts during job execution.

#### What Are Recent G2 Reviews of Amazon Simple Notification Service (SNS)?

**["Real-Time Alerts and Event-Driven Notifications Made Easy with Amazon Simple Notification Services"](https://www.g2.com/survey_responses/amazon-simple-notification-service-sns-review-12904930)**

**Rating:** 5.0/5.0 stars

_— mani s._

[Read full review](https://www.g2.com/survey_responses/amazon-simple-notification-service-sns-review-12904930)

**["Efficient Event Distribution with Minor Setup Challenges"](https://www.g2.com/survey_responses/amazon-simple-notification-service-sns-review-12863337)**

**Rating:** 4.5/5.0 stars

_— Atharva P._

[Read full review](https://www.g2.com/survey_responses/amazon-simple-notification-service-sns-review-12863337)

#### What Are G2 Users Discussing About Amazon Simple Notification Service (SNS)?

- [What are the benefits and drawbacks of using Amazon SNS for message broadcasting?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-amazon-sns-for-message-broadcasting)
- [How does SNS notification work?](https://www.g2.com/discussions/how-does-sns-notification-work)
- [Which operations are supported by simple notification service SNS select 3?](https://www.g2.com/discussions/which-operations-are-supported-by-simple-notification-service-sns-select-3)
- [What is the functionality of Amazon SNS service?](https://www.g2.com/discussions/what-is-the-functionality-of-amazon-sns-service)
- [Which are features of the Amazon Simple Notification Service?](https://www.g2.com/discussions/which-are-features-of-the-amazon-simple-notification-service)

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[Browse IT Alerting Themes](/categories/it-alerting/themes)

 ![Tian Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tian Lin")
TL

Researched and written by [Tian Lin](https://research.g2.com/insights/author/tian-lin)

Updated October 3, 2024

IT alerting software delivers notifications for IT systems failures. These tools will monitor systems for poor performance, infrastructure issues, and other IT management issues. These notifications may be delivered via email, SMS, or other means of communication. Companies use these tools to identify issues within their networks, IT infrastructure, and other IT systems to reduce downtime and prevent potential permanent damage. Some tools provide incident logging, historical records, or analysis features to expedite the resolution and recovery processes. [Network monitoring](https://www.g2.com/categories/network-monitoring) and [incident management](https://www.g2.com/categories/incident-management) software solutions have strong ties to IT alerting solutions, but provide a wider breadth of features. In addition to delivering incident notification alerts, network monitoring tools examine and optimize performance while providing detailed performance data for reporting. Incident management solutions provide tools to mitigate issues and standardize IT and DevOps workflows.

To qualify for inclusion in the IT Alerting category, a product must:

- Monitor IT systems for abnormalities
- Automate alerts for incidents
- Deliver notifications to system administrators

Top Tools at a Glance

| 

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ServiceNow-integrated on-call escalation and incident paging

 | 

User Review

"No-Code Flow Designer and Reliable Multi-Channel Escalations"

 |
| 

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Proactive uptime monitoring with multi-channel alerting

 | 

User Review

"Site24x7: Unified Monitoring with Smart AI Alerts and Root-Cause Insights"

 |
| 

 | 

Real-time root cause tracing in microservices

 | 

User Review

"Comprehensive Monitoring, Steep Learning Curve"

 |
| 

 | 

Unified observability across cloud infrastructure and microservices

 | 

User Review

"Faster incident detection and root-cause analysis, leading to better customer experience."

 |
| 

 | 

External uptime monitoring with instant downtime alerts

 | 

User Review

"Simple, Reliable Monitoring with Instant Alerts—A Daily Essential"

 |
| 

 | 

External synthetic monitoring with global probe coverage

 | 

User Review

"All-in-One Monitoring Platform: Uptime, Synthetic & API Checks, Alerts, Reports, and RUM"

 |
| 

 | 

Multi-channel incident alerting with on-call automation

 | 

User Review

"Fast, Reliable Alerting with Smooth Shift Rotations in Xcurrent IMR (Zenduty)"

 |
| 

 | 

Full-stack observability with distributed tracing

 | 

User Review

"New Relic User Experience Review"

 |
| 

 | 

ITSM ticketing with Atlassian ecosystem integration

 | 

User Review

"Jira Service Management for Efficient Ticket Tracking and Support Workflow"

 |

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