AH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

9/30/2016

"keeping us moving"

4.5/5

What do you like best about AT&T Contact Center?

great for my company. always keeping my staff in touch with our central office. Review collected by and hosted on G2.com.

What do you dislike about AT&T Contact Center?

dislike has to be it takes a while to download apps. Review collected by and hosted on G2.com.

Recommendations to others considering AT&T Contact Center:

Just do it. you'll love it. Review collected by and hosted on G2.com.

What problems is AT&T Contact Center solving and how is that benefiting you?

We are solving and trouble shooting daily operations for various productions ranging from small clubs up to larger scale productions such as Cirque du Soleil. Review collected by and hosted on G2.com.

UL

Verified User in Law Practice

Mid-Market (51-1000 emp.)

4/13/2016

"Good experience and communication"

2.5/5

What do you like best about AT&T Contact Center?

The communication is often good with AT&T. They are quick to resolve issues I have with billing and my services. I also like the new app on my phone for MyAT&T. It allows me to access my account and billing information, modify my services, and see my past billing history. Review collected by and hosted on G2.com.

What do you dislike about AT&T Contact Center?

The communication can be slow sometimes with long wait times. Also, the phone app force closes frequently. Review collected by and hosted on G2.com.

LH

Leslie H.

Real Estate Administrator and Realtor for Exsell Real Estate Experts brokered by eXp Realty

Small-Business (50 or fewer emp.)

3/14/2016

"So-So"

1.5/5

What do you like best about AT&T Contact Center?

I like the new app on my phone for myat&t that provides quicker access to your account information. Review collected by and hosted on G2.com.

What do you dislike about AT&T Contact Center?

I dislike the long hold times on the phone and unclear answers on billing. Review collected by and hosted on G2.com.

Recommendations to others considering AT&T Contact Center:

To download the myat&t app for the phone for personal and utilize the online business solutions for at&t Review collected by and hosted on G2.com.

What problems is AT&T Contact Center solving and how is that benefiting you?

Real estate development. Multiple lines have been available for our needs. Review collected by and hosted on G2.com.

II

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

10/13/2014

"AT&T Contact Center a good product depending on your specific needs"

3/5

What do you like best about AT&T Contact Center?

The contact center works find, but it can be a bit cumbersome at times. Review collected by and hosted on G2.com.

What do you dislike about AT&T Contact Center?

Not as user friendly as it could be depending upon your specific needs. Review collected by and hosted on G2.com.

MF

Michael F.

Senior Technical Account Manager, Team Lead

Computer Software

Enterprise (> 1000 emp.)

8/31/2012

"Works Great for Call Center Functionality"

3/5

What do you like best about AT&T Contact Center?

Easily integrates into your environment. Review collected by and hosted on G2.com.

What do you dislike about AT&T Contact Center?

Cumbersome look and feel. Review collected by and hosted on G2.com.